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Chapter EightChapter Eight

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Chapter TopicsChapter Topics

Agency environmentAgency environment

Using available servicesUsing available services

ChallengesChallenges

Promoting changePromoting change

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Agency EnvironmentAgency Environment

Mission and goalsMission and goals– This is usually a relatively short statement This is usually a relatively short statement

that summarizes the purpose of the agencythat summarizes the purpose of the agency– It will also provide a sense of the agency’s It will also provide a sense of the agency’s

function and directionfunction and direction– This is a great source in learning about an This is a great source in learning about an

agency in preparation for applicationagency in preparation for application

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Agency EnvironmentAgency Environment

StructureStructure– This provides information about how the This provides information about how the

agency is organizedagency is organized– It is essentially an illustration of the chain It is essentially an illustration of the chain

of command within an agencyof command within an agency– See Figure 8.1See Figure 8.1

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Agency EnvironmentAgency Environment

ResourcesResources– Funding sources can determine whether Funding sources can determine whether

an agency is public, governmental, non-an agency is public, governmental, non-profit, or for profit.profit, or for profit.

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Agency EnvironmentAgency Environment

Community contextCommunity context– This identifies what the agency does within This identifies what the agency does within

a given communitya given community– This can influence the way an agency This can influence the way an agency

operates, the services it provides, the operates, the services it provides, the clients served, and the professionals clients served, and the professionals employedemployed

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Mission statementMission statement

Purpose of agencyPurpose of agency

Guiding principlesGuiding principles

BriefBrief

Agency informationAgency information

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Other Sources of Agency Other Sources of Agency InformationInformation

Goal statementsGoal statements

Job descriptionsJob descriptions

Policies and proceduresPolicies and procedures

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Agency StructureAgency Structure

Chain of commandChain of command

Organizational chartOrganizational chart

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ResourcesResources

PublicPublic

Not-for-profitNot-for-profit

For-profitFor-profit

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Revenue StreamsRevenue Streams

GovernmentGovernment

Grants and contractsGrants and contracts

Fees Fees

DonationsDonations

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Community ContextCommunity Context

Shared valuesShared values

Community mappingCommunity mapping

ConnectionsConnections

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Using Available ResourcesUsing Available Resources

ReferralReferral

Information networksInformation networks

Informal vs. formal networksInformal vs. formal networks

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ReferralsReferrals

2 step process2 step process– First, assess the client’s problem and needsFirst, assess the client’s problem and needs– Second, provide the link between the client Second, provide the link between the client

and needed service and needed service

When to referWhen to refer– The client may request the referralThe client may request the referral– The client may require service beyond what The client may require service beyond what

the helper can providethe helper can provide– The helper may have a lack of sucessThe helper may have a lack of sucess

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ReferralsReferrals

How to referHow to refer– Explain why the referral needs to take placeExplain why the referral needs to take place– Describe the service the referral will provideDescribe the service the referral will provide– Know the referral contactKnow the referral contact– Provide the appropriate informationProvide the appropriate information

Where to referWhere to refer– The referral should meet the client’s needsThe referral should meet the client’s needs

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ReferralsReferrals

Evaluating the referralEvaluating the referral– The referral process does not end once the The referral process does not end once the

referral is madereferral is made– The helper should engage in a systematic The helper should engage in a systematic

follow-up to assure that the client’s needs follow-up to assure that the client’s needs are being metare being met

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Information NetworksInformation Networks

Know available servicesKnow available services– Develop a systematic for building a file of Develop a systematic for building a file of

human services available in the service areahuman services available in the service area

Develop fileDevelop file– ServicesServices

– Clients servedClients served

– Contact informationContact information

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ChallengesChallenges

Resource allocationResource allocation

PaperworkPaperwork

Turf issuesTurf issues

EncapsulationEncapsulation

BurnoutBurnout

Professional developmentProfessional development

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Promoting ChangePromoting Change

Developing local services: Developing local services: AdvocacyAdvocacy

Community organizingCommunity organizing

EmpowermentEmpowerment

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Community OrganizingCommunity Organizing

Develop and use networkDevelop and use network

MobilizationMobilization

Create resource base and Create resource base and workforceworkforce