Coomunication Ppt New

7/29/2019 Coomunication Ppt New

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BCS Year 11

Business

Communication

Please line up in

height order


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Learning Objectives -TBAT

Identify and explain internal and external

methods of communication

Identify and apply the appropriate use of

different methods of communication

To justify when different barriers tocommunications occur in different

scenarios


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Rally RobinWho Goes First?

Tallest Person in pair

The Topic

Examples of types of communication methods,

and when they would be used?

Time7 Seconds think time

Take it in turns to give answers

Write answers on the white boards

Keep going until asked to stop

Define; Communication

Transferring information

from one part of the

business to another that

leads to some outcome,

changed behaviour orchanged practice Resources; White boards and pens

ExampleTelephones;

Personal use

Calling a supplier

Telephone ordering / customer service


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Class Feedback

Communication Methods

Mobile Phone

Notice Boards

E-Mail

Fax

Pagers

Text Messages Face to Face Discussions

News Letters

Telephone

Voicemail

Meeting Minutes

Video / Video

ConferencingNotice Boards

Agendas

Body Language

Memorandum

Reports

Letters

Internet

Match Up

Match the Key Term with the correct Definition


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Types ofCommunication

Internal

Informal

External

Usually used withfriends and family

Could contain

shortened

version of words

Could contain

slang words

Communication

between

members of

staff from

within thebusiness

Communication

between a

member of

staff and

someonefrom outside

the business

Formal

Used in aProfessional

Setting

No Slang

Words correctlypronounced

Using our Previous Telephone

Example

Where would telephones fit into

these types of communication?


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Internal & External Types ofCommunication

In Pairs

Write the forms of communication listed on the board into the correct

category. If you think some could be in both, place them in the middle.

Join another pair

Discuss the differences

Justify your answers

Whole Class

Are there any methods of communication that your

pairs disagree on?Justify the reasons for placement..

Resources;

Large blank Diagram

Set of cut outs

Glue


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Class Feedback

Communication Methods

Mobile Phone

Notice Boards

E-Mail

Fax

Pagers

Text Messages Face to Face Discussions

News Letters

Telephone

Voicemail

Meeting Minutes

Video / Video

ConferencingNotice Boards

Agendas

Body Language

Memorandum

Reports

Letters

Internet


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scenarios


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The Communication Message PathCommunication is a process which enables information to be passed from

one person / group to another.

Methods of

communication

Message Sent

Message

Received

Message

Environment

Attitude

Personal Opinions

Stereotyping

Language

Poor listening skills

Interruptions

Physical distractions

BARRIER


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Barriers Communication

The sender may notexplain themselves

properly

The sender may use the

wrong language The receiver may not

have been listeningThe receiver may not SEE or

HEAR the information

Information could have

changed through the pathof communication

Timing of the information

Faulty technology


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Manager

Customer

Supplier

Worker

Barriers to Communication

Using the A3 paper provided you are to show the following for each

scenario;

1. Communication Method Path

2. Method of communication used

3. Barrier to Communication4. If the message path is an internal or external method of

communicating

5. Label each path for each scenario

One team member is to complete the justification handout (1 per group)

You must justify each choice


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Barriers to CommunicationScenario 1

Mrs Smith has bought a TV from the local second hand TV shop. After 2

weeks the screen no longer shows a picture and she wants it repaired.

Scenario 2

Jane in the accounts department has realised that JJ Stationery have

invoiced them for 10 packs of pens but they only received 9. She would like a

credit note.

Scenario 3

Mr Jones works for a large supermarket chain, he has an urgent query about

his salary, that must be resolved.

Extension

In each scenario there is the opportunity to

continue the message path (e.g. Supplier to Worker

to Manager). Using another colour pen, can you

show these?)


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scenarios


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Stereotyping would be the most common barrier to communication, during a

telephone call between a Managerand Supplier?

A potential customerwould like to gain information about a product sold at

the local Comet store. They assume writing a letterto the store is the most

effective way of communicating.

A supplieris chasing payment of an outstanding invoice, they choose to

telephone and leave a message with the receptionist. After not hearing

back, she calls again to find that the message did not get to the finance

department. She assumes the barrier that has impacted on this message is

faulty technology. Is this the most likely choice?

TrueFalse


15/15

1. From reading the case study, describe the purposes of atrade union.

2. Using an example, explain what is meant by the word

noise in communication theory.

3. Describe the differences between internal and external

communications and formal and informal communications.

4. Evaluate the importance of efficient communication

procedures for a large trade union.

Relating what you have learnt about

communication methods, barriers and methods;

Read the case study about Unison.

Answer the questions at the end. Your answers

will be evaluated at the end of the lesson!!

Coomunication Ppt New

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