Conversations that Matter overview

Developed by: Norman Kunc & Emma Van der Klift

broadreach training

An online conference on disability, values, and community living

that can be viewed ANYTIME, ANYWHERE

thatConversations

Matter

TWO WAYS OF VIEWING “Conversations that Matter”

BUSINESSClient EntrepreneursNeed ServicePayment Profit

TWO WAYS OF VIEWING “Conversations that Matter”

BUSINESSClient EntrepreneursNeed ServicePayment Profit

SOCIAL ENTERPRISEPartners:• in creating a new vehicle

of values training• Financially Sustainable• Ongoing Improvement

broadreach training

Conversations that Matter

• Agencies (paid annually): $20.00 per staff & board member per year

• Individuals: $20.00 per year

Financially Viable

broadreach training


• Format (online, short managable “chunks”)

• Can be viewed on computers, tablets, and smartphones

• Geographically remote agencies

• All Staff

• Homeshare Providers

• Families

• Board members

• Community

Accessible

broadreach training


• pre-screening & hiring

• probation

• orientation

• performance reviews

• team meetings

• homeshare assessments

• “difficult conversations”

• when you want to spark creativity

Linked to HR Practices

broadreach training

Conversations that MatterLinked to CARF Training Requirements(Core Competencies)

• Ethical Codes of Conduct• Confidentiality• Customer Service• Diversity Training & Disability Awareness• Wellness of persons served• Person-Centered Practice Training• Reporting of Abuse and Neglect• Rights of persons served• Rights of Personnel• Address unique needs of persons served• Positive Behavioral Support• Educational Opportunities for families• Implications of Aging for people with disabilities• Support in Job-Search, Customized &

Supported Employment,

broadreach training


HR PracticesValues

TrainingAccreditation

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Upcoming Presenters:Peyton & Dianne GoddardAl Codeluci Michael KendrickCatherine Frazee Connie Lyle-ObrienEmily TitonBarb GoodeJack Pearpoint Lynda KahnPaula Kluth

As of May 2014:John O’BrienDavid PitonyakDave HingsburgerJohn McKnightMichael Callahan Denise BissonettePat AmosAnne DonnellanFred FordKim LysterLinda PerryJanice FialkaThomas NeuvilleJohn LordPeter ParkLynne SegalNorman Kunc Emma Van der Klift

Guy CarusoKaren SchweirRob McInnesBob WilliamsDick SobseyJudith SnowMitch LorethSusan StanfieldAaron Johannes

Presenters

broadreach training


Upcoming Presenters:


Presenters

broadreach training


Upcoming Presenters:Peyton & Dianne GoddardAl Codeluci Michael KendrickCatherine Frazee Connie Lyle-ObrienEmily TitonBarb GoodeJack Pearpoint Lynda KahnPaula Kluth


Presenters

Conversations that MatterPresentersUpcoming Topics & Presenters:

Person-Centered PlanningBeth MountJack Pearpoint Lynda Kahn

Social Role ValorizationGuy Caruso, Betsy Neuville

Restraint & SeclusionJan Nisbet, Ron GarrisonInclusive Education Rich Villa, Jacque Thousand,Alice Udvari-Solner, Paula Kluth

Disability & RelationshipsKaren SchweirJamie & Tim Holt (self-advocates)

Insider Experince of AutismAri Ne’eman, Lydia BroiwnStephen Hinkle, Sue Rubin

Diversity & Disability Keith Jones, Lorna Williams

Labour Relations Rob Hickey, Rich Feldman

Supported EmploymentJan Nisbet, Cary Griffin

Consequences of BehaviorismAlfie Kohn

broadreach training

Conversations that Matter2012 STUDY BY ROBERT HICKEYQUEEN’S UNIVERSITY

Involved 1,570 front-line staff from 16 agenciesin Ontario (including both large and small agencies,union and non-union, urban and rural, and soliciting regional representation).

FINDINGS:

“Behavioural competencies which focus on values-based work practices and support pro-social motivation among direct support workers reduce feelings of de-personalization in the sector.

Human Resources strategies which provide training opportunities beyond mandated health and safety requirements to include values-based reflections on the nature of the work also mitigate de-personalization in the sector.”

In addition, this study showed that dissatisfaction regarding advancement was more about the desire for more meaningful and complex direct support roles requiring more advanced skills and recognition than promotion.

CONVERSATIONS THAT MATTERONLINE CONFERENCE CENTER BROADREACH TRAININGfrom

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to the conference…

we’ll brin

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conference to you!

If you can’t g

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to the conference…

we’ll brin

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conference to you!

BritishColumbia

Who has already subscribed:


Langley ACL

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HOMES

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InclusionBC

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North Shore DRC

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Pt AlberniACL

Campbell River ACL

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Satori Services

Nanaimo ACL

Clement Center(Duncan)

Interior CommunitySevices

Thompson-OkanaganCmty Sevices

PrincetonACL

Penticton ACL

Kelowna ACL

VernonACL

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CommunityConnections

Penticton SCL

AIMHI(Prince George ACL)

High Road Services(Smithers)

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BritishColumbia



Langley ACL

CISS

HOMES

Spectrum SCL

InclusionBC

MilieuServices

Cmty Lvg Soc

North Shore DRC

Semiamoo Srvcs

Chilliwack ACL

Cmty Lvg Victoria

Pt AlberniACL

Campbell River ACL

Powell River ACL

Cmty Lvg Prog.

Satori Services

Nanaimo ACL

Clement Center(Duncan)

Interior CommunitySevices

Thompson-OkanaganCmty Sevices

PrincetonACL

Penticton ACL

Kelowna ACL

VernonACL

Kamloops ACL

CommunityConnections

Penticton SCL

AIMHI(Prince George ACL)

High Road Services(Smithers)

Quesnel ACL

Fort St.John ACL

Community Living Victoria has been using Conversations That Matter since last October. Our employees LOVE it! It’s very user friendly and is a wonderful tool for reigniting the passion in this field. I highly recommend it.

Irmgard KnudskovHuman Resource ManagerCommunity Living Victoria



Community LivingWindsor

Cmty LvgBelleville

Rygiel SCL

Huntsville ACL

Community LivingAtikokan

Cmty LvgKingston

Owen SoundACL

Haldimand-NorfolkACL

Community LivingThunder Bay

St. Mary’sACL



Community LivingWindsor

Cmty LvgBelleville

Rygiel SCL

Huntsville ACL

Community LivingAtikokan

Cmty LvgKingston

Owen SoundACL

Haldimand-NorfolkACL

Community LivingThunder Bay

St. Mary’sACL

Finally! Geographically remote agencies now have access to the high quality training that has only been available in urban centers. I can already see the positive impact that Conversations that Matter is having in our agency.

Jim TurnerExecutive Director

Community Living Atikokan

www.conversationsthatmatter.org


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New videos


New videos

Videos

Autism as a Movement DifferenceAnne describes her research and personal experience that led her to the conclusion that autism is a movement disorder rather than purely a cognitive disability.

Autism is not a Thing Anne describes the devastaing impact that medicalized view of autism has had on individuals and families.

Anne Donnellan, Ph.D., has had a long time interest in autism and is the author/editor of numerous books and articles including the Handbook of Autism, Progress without Punishment and Movement Differences and Diversity in Autism.

Anne Donnellan, Ph.DScholar, Author, Consultant

Strands:• Disability & Society• Respectful Support

Topics:• Autism• Behavioral Support

Concepts:• Listening• Curiosity • Respect


New videos

STRANDS

•Disability & Society

•Lived Lives

•Respectful Support

•Meaningful Lives

•Family Matters

•OrganizationalTransformation


New videos

CONCEPTS

• Advocacy

• Listening

• Belonging

• Curiosity

• Innovation

• Autonomy/Choice

• Respect

• Resilience

• Inclusion

• Social Justice


New videos

TOPICS• Autism

• Behavioral Support

• Institutionalization

• Self-Determination

• Person-Centered

Approaches

• Employment

• Systematic Instruction

• A Home of Your Own• Community Based

Supports• Fostering Friendships• Making Community

Connections• Individualized Funding• Relationships & Sexuality• Safeguards


New videos


New videos

Pat AmosParent, Trainer,Family Advocate

---------------Autism, Behavioral Support

Individualized Planning More…

---------------Behavioral Support

Importance of Relationships More…

John LordResearcher, Author, Consultant, Trainer

---------------Individualized Funding

Family Directed Supports More…

Anne Donnellan Professor, Author, Consultant, Trainer

---------------Autism, Neurodiversity ,

Behavioral Support More…

• Autonomy/Choice

• Respect

• Communication Skills

• Conflict Management

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Anne Donnellan,

Ph.DScholar, Author, Consultant






New videos

Videos

Autism as a Movement DifferenceAnne describes her research and personal experience that led her to the conclusion that autism is a movement disorder rather than purely a cognitive disability.

Autism is not a Thing Anne describes the devastaing impact that medicalized view of autism has had on individuals and families.


Anne Donnellan, Ph.DScholar, Author, Consultant




Complete Reflection for this Video


Autism as a movement differencePresenter: Anne Donellan

Anne describes her research and personal experience that led her to the conclusion that autism is a movement disorder rather than purely a cognitive disability.

Strands:• Disability & Society• Respectful SupportConcepts:• Listening• Curiosity • Respect




Autism as a movement differencePresenter: Anne Donellan

Anne describes her research and personal experience that led her to the conclusion that autism is a movement disorder rather than purely a cognitive disability.




Autism as a movement difference

Anne puts forward the idea that people with autism struggle with bodies that are beyond their control. Give some specific examples how this view might change the way you respond to the people you support.

Type text

Send

Submit this reflection to:

John Taylor

Mary Rogers

Other Email

√




Type text

Send


John Taylor

Mary Rogers

Other Email

√

Let the person know that I suspect that he’s trying to get his body to work and give him time




Type text

Send


John Taylor

Mary Rogers

Other Email

√

Let the person know that I suspect that he’s trying to get his body to work and give him time

mdaly@windsoracl



New videos


New videos

Pat AmosParent, Trainer,Family Advocate

---------------Autism, Behavioral Support

Individualized Planning More…

---------------Behavioral Support

Importance of Relationships More…

John LordResearcher, Author, Consultant, Trainer

---------------Individualized Funding

Family Directed Supports More…

Anne Donnellan Professor, Author, Consultant, Trainer

---------------Autism, Neurodiversity ,

Behavioral Support More…

• Autonomy/Choice

• Respect

• Communication Skills

• Conflict Management

VIEW VIDEOSVIEW VIDEOS

close X

Peter ParkAdvocate, Founder of People First

At 21, Peter Park was placed in an institution because he had epilepsy. He was kept there against his will for over 18 years. Peter eventually moved into a home of his own. He is one of the co-founders of People First.. Peter is married and lives in Torontro.

Strands:• Lived Lives• Meaningful Lives

Concepts:Advocacy

• Social Justice

Topics:• Institutionalization• A Home of your own• Self-Determination


New videos

Coming Home: A Story of Institutionalization, Resistance and Resilience

Peter recounts his experience of institutionalization, his resistance, his resilience, and finally his move back into the community into a home of his own

Peter Park Advocate, Founder of

People First

At 21, Peter Park was placed in an institution because he had epilepsy. He was kept there against his will for over 18 years. Peter eventually moved into a home of his own. He is one of the co-founders of People First.. Peter is married and lives in Torontro.


Concepts :• Advocacy• Social Justice



Coming Home: A Story of Institutionalization, Resistance and Resilience

Presenter Peter Park

Peter recounts his experience of institutionalization, his resistance, his resilience, and finally his move back into the community into a home of his own


Concepts :• Advocacy• Social Justice




New videos


New videos

CARF Core Competencies• Ethical Codes of Conduct• Confidentiality• Customer Service• Diversity Training• Disability Awareness• Wellness of persons served• Person-Centered Practice Training• Reporting of Abuse and Neglect• Rights of persons served• Rights of Personnel• Address unique needs of persons

served• Positive Behavioral Support• Educational Opportunities for families• Implications of Aging for people with

disabilities• Support in Job-Search, Customized

& Supported Employment


New videos

CARF Core Competencies Person-Centered Approaches

Personal Support Networks: Tools to

Expand and Deepen your Network Presenter: Aaron Johannes Aaron outlines some of the tools people have found useful to identify who is in their network and then examine ways of expanding and deepening relationships.Promoting Wellness Person-Centered PracticeUnique Needs of Person

Person-Centered Planning. A Community of Practice Perspective Presenter: John O’Brien John provides an overview of the priniciples which gave rise to person-centered approaches and emphasizes that these principles must be tenaciosly adhered to during planning sessions.Promoting Wellness Person-Centered PracticeUnique Needs of Person

Being Realistic Isn’t Realistic: Presenter: Norman Kunc

Based on his personal experience as a disabled person, Norman describes how innovation, Creativity, and a defiant refusal to “be realistic” plays an essential role in facilitanting alternative possibilities for people with disabilities. Promoting Wellness Person-Centered PracticeUnique Needs of Person

The Imaginative Journey: Exploring the Heart of Activism and Innovation Presenter: Beth MountBeth Mount invites us all into imaginative possibilities for creating more just and inclusive communities not only for people with disabilities but also for ourselves and community membersPromoting Wellness Person-Centered PracticeUnique Needs of Person

Asking Powerful Questions

Presenter: Emma Van der Klift

Emma discusses how reelinquishing our need to “have answers” and becoming more comfortable being authentically curious can reap collaborative, unexpected, exciting options.Promoting Wellness Person-Centered PracticeUnique Needs of Person

Facilitating an Everyday Life Presenter: John Lord

John shares powerful stories about how independent facilitation has libertated citizens who experience disability, chronic illness, poverty, or aging.Promoting Wellness Person-Centered PracticeUnique Needs of Person


New videos


New videos

VIDEOS

Whose behaviour is inappropriate?

Embrace the Shake

When The Moon Come up

Because who is perfect?

Putting up with The Joneses

In My Language

Changing Perceptions of Autism

Beautiful Justice - The Power of

Person Centered Planning

Hope is Not a Plan

1 | 2 | 3 Next

Additional Resources VIDEOSVIDEOS PODCASTSPODCASTS SLAM POETRYSLAM POETRY DOCUMENTSDOCUMENTS


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New videos

Facilitation Guide

An introduction to the Facilitation Guide

On Becoming an Effective Facillitator

1. CURIOSITY / SPECIFICITY

2. INSIGHT / EXPERIENCE

3. ACTION / ALTERNATIVES

FACILTATING CONVERSATIONSFACILTATING CONVERSATIONS


New videos


New videos

Exhibitors – Books, DVDs, etc.

• Books, DVDs, etc.

Coming Soon:

SERVICES:• Legal Counsel (Education)• Legal Cousel (Wills/Guardianship)• Insurance (Trusts)• Group Facilitation• Graphic Facilitation

PRODUCTS:• Communication Aids• Adaptive Seating Equipment• Adapted Toys• Adapted Daily Living Aids• Adapted Clothing• Wheelchairs & Scooters

Exhibitors – Products & Services


New videos

Spectrum Press is a social enterprise: books and products by, for and about people you care about. We sell our products at conferences and workshops and through an online bookstore. The idea of a social enterprise has a long history, and they have a few intentions that are different.


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New videos

Agency Resources

Executive Director’s Message

Community Living Windsor• Personal Stories• Ethics and Standards• Health and Safety Videos


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User View for Agency AdministratorsEdit Your Profile Download as Spreadsheet

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Name Last access Times Videos Video Titles Reflections Logged in Watched Watched

Anne 25 min ago 3 6 The Power of Relationships View ReflectionBailey Part 2: Creating a "3rd Alternative" Questions

Part 2: Following the Golden ThreadPart 2: Discovery: The Engine Behind Customized EmploymentPart 1 - Dancing on the Autism Spectrum

Evan 23 hours 4 4 The Power of Relationships View ReflectionFox 25 min ago Part 2: Creating a "3rd Alternative" Questions

Part 2: Following the Golden ThreadPart 1 - Dancing on the Autism Spectrum

Lisa 3 days 5 6 The Power of Relationships View ReflectionNelson 6 hours ago Part 2: Creating a "3rd Alternative" Questions


* Since July 8, 2013

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User Reflection Results Reflection Submissions for Anne BaileyDownload as SpreadsheetVideo Name

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Video Reflection Answers Submitted Dec 20,

2013

Jan 14, 2014

The Power ofRelationships


New videos

Search by words in the video title

David talks about how he was changed by his relationship with Roland. Have you been changed by your relationship with someone you support, and if so, how?

I’ve learned to be less reliant on talking as the only form of communication. I’ve also learned that a person can be very skilled in an area even though they’re very limited in other areas.

Are there ways in which we can re-think the way support is provided based on what you have heard in this video?

I like the distinction that David makes between coverage and relationship. I think we continuously need to ask ourselves, “Are we respectful of the relationship we have with the person or are we just doing coverage.

Lynne notes that we can be good and kind all day long, and still be doing the wrong thing. What does she mean by this?

We usually really want to be nice to people and help people but if we don’t listen to them, we may be helping them in the wrong way.

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Doing the Wrong Thing Kindly Doesn't Make It Right!

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Video Reflection Results Reflection Submissions for The Power of RelationshipsDownload as SpreadsheetVideo Name

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User Reflection Answers Submitted

AnneBailey


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David talks about how he was changed by his relationship with Roland. Have you been changed by your relationship with someone you support, and if so, how?

I’ve learned to be less reliant on talking as the only form of Dec 20, communication. I’ve also learned that a person can be very skilled in 2013an area even though they’re very limited in other areas.

I used to really underestimate people’s ability before. Now, I realize if I Dec 28, slow down a bit and break a task into small parts and give the odd 2013,prompt, people can do some really complex tasks.

I’m more curious and patient now. I know my work here has made me a Jan 4, better parent for my own kids. 2014

EvanFox

LisaNelson

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Norman Kunc

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HOW DO I SUBSCRIBE?!HOW DO I SUBSCRIBE?!

4. SCOPE OF USE:a. Public presentation of videosThe subscriber has the right to show individual videos from the Conversations that Matter website to non-subscribers at public presentations and meetings. These include:

•community presentations•agency meetings•during pre-screening and probationary period of a new employee•individual presentations at public schools, colleges, and universities

(as in being an invited speaker to a class or course).•meetings with another person or small groups

The subscriber is prohibited from showing a series of videos from the Conversations that Matter website to non-subscribers as a part of ongoing staff in-service or as a part of a post-secondary course. Prohibited presentations include but are not limited to:

•college and university courses where you are the instructor•agency in-service and training•facilitated discussions with agency staff

In these instances, students and staff are required to subscribe to Conversations that Matter

If you're interested, here's how it works:

OPTION 1:

For those agencies who would like to participate in a pilot project with us:

• PDD will subsidize a portion of the subscriptions

• There are a limited number of subscriptions so it will be on a first come, first serve basis

• We will work with/mentor you in rolling out and implementing the program across your organization

• In the spring of 2015, we will ask you for some detailed feedback about how conversations that matter has impacted your agency - this would include several online surveys, conference calls and/or face to face meetings

• Our hope is that what we learn from you and your staff will help us to build on and improve the site to best support your staff training going forward

If you're interested, here's how it works:

OPTION 2:

• You simply log onto the site and subscribe!

• We will be happy to help you think about how to implement the program in your organization in a less formal way

• Of course we would still welcome your feedback, but surveys and calls would remain optional


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John AndersonExecutive Director

123 Some StreetYourtown, BC(250) [email protected]


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Conversations that Matter overview

Education

Transcript of Conversations that Matter overview