Continual Improvement UNIVERSITY

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Continual Improvement

UNIVERSITY

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Continual Improvement University

A High Performing Organization (HPO) relies most importantly on unlocking the capacity of its PEOPLE.

Without them, a high-performing organization does not exist -- your people make the difference! The right

people, in the right setting, and with the right knowledge, skills and abilities (KSAs) are the keystone to a

culture of high performing continual improvement.

This is the goal of Continual Impact’s University – to transfer improvement knowledge and the ability to apply

it throughout the organization so that results are achieved greater than historical norms and more than what

is believed possible…

• Everyone, with a core set of skills, solving problems

every day, everywhere

• Innovating and solving big problems with advanced

methods knowledge led by in-house improvement

champions, project leaders and process owners

• Leaders driving focus; leading, coaching, and role

modeling critical behaviors

The University role-based offerings (applicable to administration and operations) represent a body of

knowledge covering the core skills (“must-haves”) needed and the most widely used and practical problem

solving methods used in a culture of continual improvement

(https://www.continualimpact.com/services/training). Always included are skills in enabling team

performance (such as effective

communication and change

management), coaching

performance and mentoring

others. Each one of the

offerings includes the what/

why/ how of the method,

examples of applications, and

numerous templates to

facilitate its use.

Continually reducing costs,

improving quality, expanding

capacity, delight customers,

creating new offerings and an

environment of team pride &

involvement

Actual process improvements of

30-88%; not 2-5%.

Return on investment <3

months (typical)



https://www.continualimpact.com/services/training


And help to accelerate organization improvement by: • Individual contributors solving local daily problems

• Continual Improvement* (CI) practitioners and Project Leaders leading teams through work process

improvements using foundational and advanced problem-solving methods in targeted areas and helping

build the culture of improvement

• Supervisors coaching performance and embedding the work process improvement locally

• Leaders guiding the annual plan and identifying targeted areas, supporting the environment and

personally exhibiting the behaviors needed for creating a culture of high performing continual

improvement.

Our approach to knowledge transfer of these core skills

and methods is what some of our customers call “sticky”,

meaning it enables you to practically apply the training

successfully as individuals and in teams over and over

again to lead transformational changes. Our approach and

content enable the individual, team, and organization to

accomplish a greater number of improvements, take on

more challenging problems, make better use of the

methods, and achieve results greater than historical

norms and more than what is believed possible….

The approach (“TACC”) includes:

• Training: In training, we use the adult

education principles of Tell you about a

topic, Show an application, participate in

application or “Do” it, and receive

feedback or Recycle knowledge

(tell/show/do/recycle feedback).

• Application: The next step in knowledge

transfer is applying it in the real world

where change management and unique

situations exist. For example, after the

conclusion of Kaizen training, we co-lead a Kaizen event with you to help

successfully and practically apply training knowledge, create confidence for future

applications, AND get the return on your training investment.

• Coaching: After the initial application, ongoing mentoring with the

individual is provided as you apply the methods yourself, provided by

Continual Impact 1-1 or as a CI community member. This

enables you to address new situations with confidence

and continue to grow skills. See Role Descriptions and

course lists

https://www.continualimpact.

com/services/university

• People & Team Skills

• Managing Change

• Improvement &

Problem-Solving

Methods (core and

advanced)

• Planning (Hoshin Kanri),

Implementation &

Transformation

Categories of learning:




• Certification: Certification confirms the learning and is a commitment to professionalism.

o Enables individuals to benchmark against a body of

knowledge and the ability to successfully apply it

o Represents a special transformation of the individual

and their capacity to impact people and the

organization’s results

o Helps assure the organization that the individual is

capable.

As a progression of learning, we certify and acknowledge the

individual’s ability to a standard of performance that includes use of

the method, achieving results and motivating the team and people

impacted. Role-based certification involves a comprehensive continual

improvement body of knowledge focused on learning and applying methodologies, engaging people,

managing change, and creating immediate and long-lasting benefits.

CI University offerings can be arranged in

multiple fashions:

• A complete curriculum for organizations (provided in-house),

• Participating with other organizations in an “open course” format (for smaller organizations or to

address specific or unique needs),

• Supplementing your organization’s existing curriculum to address gaps,

• Individual courses for professional development needs

*All things continual improvement including Lean, Six Sigma, Quality, Employee Engagement, Operational Excellence, or

just making things better across the organization for customers, business, team members and communities

Role Certification:

• Project Leader

• CI Champion

• CI Leader

• Individual

Contributor

• Supervisor

• Organization

Leader

“This training has put me

out of my comfort zone

and is now helping me

gain confidence.”

CI Leader

“If I hadn’t

received all the

Kaizen tools I’d

be in trouble.”

CI Champion

“It was a wonderful experience. I was

immersed to a level I have never before

experienced. A year ago, I didn’t

understand or even know about CI

principles or tools. WOW! Talk about a

personal and professional

transformation!” Project Leader




Training, Application, Coaching, and Certification

Role-based descriptions

Individual Contributor Page 6

Project Leader Page 7

Continual Improvement Champion Page 8

Continual Improvement Leader Page 9

Supervisor Page 10

Organization Leader Page 11-12

Continual Improvement

UNIVERSITY




In a high performing organization, everyone has core skills in working

effectively in a team, seeing improvement opportunities, solving problems, and

implementing solutions. This Individual Contributor training, application,

coaching, and certification marks the first milestone on an individual’s journey

to high performance. It creates and confirms an understanding of foundational

continual improvement, the abilities to complete small, personal projects and

generate benefits, and participate effectively in teams for even larger

improvements. It helps to engage people in making improvement every day and everywhere!

Benefits: For you, your team, and your organization

▪ The rate of improvement benefits in daily activities is increased; more

reoccurring problems are solved, and greater success is generated for your

customers, team, and the organization

▪ Each person has more ability to positively impact their environment and work process

resulting in less stress and frustration for themselves and their teammates

▪ Creates a foundation necessary for building a culture of improvement.

▪ Increased engagement, work pride and ownership

▪ A fast and continual return on your training and certification investment

Framework: Training: 16 hours of modular classroom training

(tell, show, do, recycle approach; with practice)

Participants bring a problem to class on which to

focus and practice using the practical training and

coaching.

Application: Complete all phases of a project to

confirm their knowledge and skills and creates immediate benefit.

Coaching: Personal coaching & help provided by Continual Impact during training

and application (with the support of their supervisor)

Certification: Certification following implementation and documentation of 1 project;

it involves a comprehensive continual improvement body of knowledge focused on learning and applying methodologies,

engaging people, managing change, and creating immediate and long-lasting benefits.

Who Should Participate: Everyone in your organization

Knowledge and Skills Gained: ▪ Understand continual improvement, lean, and six sigma concepts; personal application ability in foundational

improvement methods and Working with Others skills that enable you to help solve local problems and participate in

teamed activities

▪ Get focus and buy-in with good goal statements; selection and definition of measures

▪ Ability to see waste and value in current activities and eliminate the waste that

robs performance

▪ Identify and use data in problem solving for daily improvement

▪ Determine the root causes of problems

▪ Effectively testing and installing solutions to achieve the improvements

1. Introduction to Continual Improvement (Training and Simulation) a. Understand and Practice applying > 20 continual improvement (team, lean, six sigma) methods, b. Seeing the value and forms of waste in work, c. Appreciating the amount of positive change that can be made in a short time

2. Understand and apply the Improvement Process (Training, Coaching, and Creating benefits) a. How to apply the improvement process to a project step by step (and templates to help!), b. Goal Setting and Measures, c. Understanding the Current State; evaluating value and waste and prioritizing opportunities, d. Cause & Effect Analysis using 5 Whys, e. Prioritizing actions and solutions, f. Testing, learning and Installing the solutions in the workplace

“Use a deliberate process to look at problems, issues,

and goals.”

“Problems are eliminated rather than reoccurring”

“Like the fact that we work on our own problems

during exercises.”




You have just been assigned the role of project leader or a work process

owner. This training, application, coaching, and certification develops

project leadership knowledge, skills, and abilities to help you lead a team

through a successful improvement project, achieve their goals and create

benefits.

Organization Benefits: Achieve project goals faster, easier, and with better results; Continual return on your training

and certification investment

Team Benefits: Better focus, use of creativity and skills of team members, effectiveness of solutions that truly benefit

the organization and some fun that leads to pride of accomplishment.

Personal Benefits: Professional skill development; more knowledge, skills, & confidence that can be applied over &

over

Framework: Following Individual Contributor certification

Training: 32 hours of classroom training (tell, show, do, recycle framework; with

practice) Participants bring a problem to class on which to focus and practice.

Application: Lead and complete an improvement project to confirm knowledge, skills,

and immediate benefit creation

Coaching: Personal project coaching and feedback provided by Continual Impact (and supervisor support)

Certification: Based on training, implementation, and documentation of 1 team project and 4-way evaluation (coach & leader, self, team). Certification involves a comprehensive continual improvement body of knowledge focused on learning and applying methodologies, engaging people, managing change, and creating immediate and long-lasting benefits.

Who Should Participate: Anyone responsible for leading or guiding others through an improvement project or who

is accountable for a work process and its continual improvement

Knowledge and Skills Gained: ▪ Lead a project through the phases of the improvement cycle

o Advanced Working with Others communication and teaming skills,

o Ability to lead a team through development of project starting point, gaps, goals, measures, timeline, steps of the

improvement cycle including implementation, and A3/PrISMTM framework/storyboard

o Effective and efficient use of methods and techniques to understand the current state and design the new

improved state (including data collection, process mapping, problem solving); testing solutions; learning from trying

and installing solutions; and communicating to prepare others for the changes

▪ Increased understanding and use of continual improvement, lean, and six sigma concepts and methods with >20

applicable templates and job aids

Day 1 Project Leadership

Day 2 Understand the

current state

Day 3 Problem Solving

Day 4 Managing the Change & Continually improving

▪ Role & Skills

▪ Project Management skills, tips, and structures (A3, PrISM, PDCA, DMAIC)

▪ Effectively building a productive team

▪ Value stream mapping, subprocess mapping, & spaghetti diagrams

▪ Value/Waste analysis

▪ Use of data, measures, and statistical analysis

▪ Cause & Effect Analysis; determine root cause of problems

▪ Prioritization of wastes & solutions

▪ Preparing others for change

▪ Standardized work & training

▪ Effective installation of changes

▪ Extracting learning & making continual improvement

“Having the time to learn was very rewarding (facilitation style, how to work with different

groups, how to move the team along, flexible approach, & problem solving). A week later,

I’m already promoting & using new tools, like the Continual Improvement System (CIS).”




You have the honor and privilege of helping teams in the organization create significant improvement. As an in-house expert in leading specific improvement methods, this training, coaching, application and certification of methods achieves targeted outcomes more efficiently and effectively. No more small incremental changes or long, drawn out, exploratory projects!

Benefits: For you, the team, and the organization

▪ Professional skill development; more knowledge, skills,

abilities, & confidence that that are valuable to you, your

team, and your organization and can be applied & over

▪ Increased effectiveness of solutions, ownership, team

engagement and pride

▪ Improvement efforts that create faster, easier, and larger

results

▪ Continual return on training and certification investment

Framework: Following Project Leader certification

Training: 16-80 hours of classroom training (varies by method)

www.continualimpact.com/services/training

Application: a) In-classroom exercises and begin applying the method to an actual

organization opportunity, b) In-organization application immediately after

training

Coaching: On site co-leading of initial application to achieve results and

learn, provided by Continual Impact

Certification: Following the successful completion of training,

implementation and method documentation and based on results, use of

method, and team survey. Each method has its own certification.

Certification involves a comprehensive

continual improvement body of knowledge

focused on learning and applying

methodologies, engaging people, managing

change, and creating immediate and long-

lasting benefits.

Who Should Participate: Anyone responsible for leading and

facilitating teams through complex problem resolution using continual improvement methods.

Knowledge and Skills Gained: ▪ Deep understanding and use of continual improvement, lean, and

six sigma concepts and methods with multiple templates to facilitate

the use of each method

▪ Ability to recommend the right method and lead problem-solving

diverse teams through more advanced and technical improvement

methods

▪ Help the team through change management and project barriers

Gain the ability to lead more teams in solving bigger problems

and creating more and better benefits (over and over)!

“Going right from

learning into applying

created immediate

benefits and helped me

further develop my

skills.”

“Having

structure

makes it so

much easier

(having

method not

madness).”

Improvement Methods: 1. Kaizen 2. 5S + Visual Controls 3. Mistake Proofing 4. Quick Change, Single Minute

Exchange of Die (SMED) 5. One-piece Flow, takt time, Kanban 6. Total Productive Maintenance (TPM) 7. Six Sigma 8. Value Engineering (VE) & Design for

Excellence (Df(x)) 9. Innovation

“My mind raced with ideas and improvements. In

fact, the other night I found myself dreaming of

wastes and woke up arguing the benefits of flow of

single items vs. batching!”

“We exceeded our goal through our

Kaizen!” Kaizen team member regarding

process cycle time reduction of 62% vs.

targeted goal of 33%




As the in-house expert for all improvement activities, the organization is looking to you for leadership, teaching, establishing the infrastructure, also coaching and guidance. Yep, this is your role – helping your organization become high-performing! This training, application, coaching, and certification provides knowledge, skills, and ability to create a high-performing culture where everyone is engaged in creating improvement – every day, everywhere.

Framework: Following Continual Improvement Champion certification -

Training: 40 hours of classroom training in creating and executing annual improvement

plans and creating transformational change (class examples & application practice between

modules)

Application: Guiding the development and execution of the organization’s annual

improvement plan. This is followed by working with leadership team to a) monitor and

communicate progress, b) resolve barriers to change, c) provide guidance in method

application and personally lead select applications, d) ensure knowledge, skills, and abilities

grow in everyone, and e) plans are accomplished with benefits achieved or exceeded. Coaching: Co-leading initial plan followed by personal coaching and technical assistance

provided, by Continual Impact, routinely for a year.

Certification: Following training, creating & accomplishing 1st year’s plan. Certification involves a comprehensive continual

improvement body of knowledge focused on learning and applying methodologies, engaging people, managing change, and

creating immediate and long-lasting benefits.

Who Should Participate: Anyone responsible for leading the journey to a culture of improvement

Knowledge and Skills Gained: ▪ Deep understanding and use of culture, change, and continual improvement, lean, and six sigma concepts and methods

with >30 applicable templates to guide you.

▪ Data analysis to identify priority improvement opportunities in customer, organization, employee, and process data.

▪ Ability to coach, lead, and measure hoshin kanri planning methods and facilitate organization

leaders in annual plan creation and follow through to results

▪ Understanding and experience in establishing an improvement support structure of decision

making, resources, measurement and learning

▪ Ability to coach and mentor everyone – leaders, CI Champions, project leaders, individuals

Organization Benefits: All stakeholders benefiting, at

a rate greater than historical norms and beyond what is believed possible.

▪ Powered by the unlimited capacity of People

▪ Enabled by special Leaders

▪ Focused on the Mission with everyone aligned to the goals and engaged in achieving the goals

▪ Using improvement Methods to solve problems, a passion for action, implement, and continual learning

Personal Benefits: Professional development including

▪ Knowledge and experience in guiding a culture transformation to higher performance

▪ Identifying priority opportunities and align an organization to pursue them

▪ Command of methods to help people make real change.

CI Leaders make a meaningful impact on organizations and in people’s lives.

Module 1 Creating the Culture

Module 2 Creating focus and alignment

Module 3 Leading the annual

plans

Module 4 Managing the

transformation

▪ CI Leader role & skills

▪ Establish culture roadmap, current assessment, and change strategies

▪ Understand and establish the structure, roles, and setting for success

▪ Prepare current state data, analysis, and identify opportunities

▪ Create annual plans to achieve customer and organization outcomes; identify goals, targets, and projects

▪ Cascade and interlock plans to all team and individuals’ goals, and work activities

▪ Leading the plan throughout the year including organization structure, resources, metrics, decision making, and barrier resolution

▪ Leverage learning

▪ Grow and replicate the change to continue the transformation

▪ Build more knowledge, support, coaching/mentoring, and sharing




You want your team to be best they can be, collectively and individually,

your boss expects high performance, and the environment is continually

changing. How do you make this happen? This Supervisor training,

application, coaching, and certification helps you lead, develop, support

your people, manage, and improve process performance!

Organization Benefits: Better organizational performance through work teams that

achieve goals faster, easier, and with better results; Continual return on your training and certification investment

Team Benefits: Increased capacity of individuals and the work team to achieve more; engagement, ownership, and pride;

work process performance that continually improves and beyond what is thought possible

Personal Benefits: Professional skill development; more knowledge, skills, abilities, & confidence that are valuable to

you, your team, and the organization

Framework:

Training: 60 hours of classroom training (tell, show, do, recycle framework; with practice)

A pre-training review is conducted to ensure the supervisor and supervisor’s leader understand content, establish

expectations for use and the role of the leader in mentoring. The training is structured in modules to minimize disruption to

production. With the availability of external coaching by Continual Impact, and the

mentoring of their leader, an improvement project is completed and shared with other

supervisors and organization leadership.

Application: Classroom and a personal improvement project

Coaching: Personal, routine coaching & help provided by Continual Impact during

training and application

Certification: Based on training, project results and documentation, and 4-way

evaluation (coach, leader, self, team)

Who Should Participate: Anyone who observes and directs the work of others

(mentors, work supervisors) in administration and operation environments; new

supervisors and existing ones eager to learn more

Knowledge and Skills Gained:

▪ Coaching and mentoring others to higher performance

▪ Ability to help and support use of data and measures for problem solving

▪ Ability to engage and involve everyone

▪ Increased understanding and use of continual improvement, lean, six sigma, change concepts, and problem-solving

methods with >25 applicable templates

Module 1: Preliminaries &

Foundations

Module 2: Managing Performance

Module 3: Developing Team Members

Module 4: Improving Processes

Module 5: Supervisor in

Action

▪ Build foundational skills, a model of team performance and role of supervisor

▪ “Working with Others” communication skills

▪ Team and Supervisor Role profile creation

▪ Setting goals and measuring performance

▪ Model for team performance and gap identification

▪ The elements of high performance

▪ Achieve results through people

▪ The importance and potential of people

▪ Motivating and building good relations

▪ Problem solving job performance issues

▪ Providing feedback and dealing with issues requiring management action

▪ Help others perform the job correctly and become productive as quickly as possible

▪ Build a work process and gathering practical process knowledge

▪ Create effective Standardized Work

▪ How to provide effective training using adult education principles

▪ Help the team produce greater quantities of quality services/ products in less time by improving the way jobs are performed

▪ Seeing wastes in processes

▪ Process for improvement

▪ Problem solving

▪ Managing actions and improvement projects

▪ Supervisors share applications of training modules, project and lessons learned

▪ Development plan is established to continue learning using practice and coaching




An essential key to your organization’s success and the development

of your most important resource, your people, is through you as a

leader. This training, application, coaching, and certification

advances critical leadership knowledge, skills, and abilities to enable

others to high performance.

Organization Benefits:

▪ Faster progress to benefits for all customers and other stakeholders, an increased level of benefits, and an increased probability that the benefits will not only stick, they will grow

▪ Faster spread of the behaviors and core skills needed by members of high performing organizations

▪ Better problem solving and problem preventing, focus on the things that matter and innovating along the way

▪ Ultimately, an organization on track to better perform its mission, accelerate to its vision, achieve performance beyond what is thought possible, and do it on a sustainable basis

Team and Personal Benefits:

▪ Increased personal capacity of everyone you direct and yourself as a leader

▪ Increased engagement, ownership, and pride in what they can achieve

▪ Accomplish more as a team and between teams; Others attracted to the team

▪ More knowledge, skills, abilities, & confidence that can be applied over & over, regardless of your area of

responsibility, to make a bigger impact on organizations and people’s lives

▪ More time adding real value

Framework: Training: 12 hours of modular classroom training (tell, show, do, recycle

framework; with practice)

Application: Classroom and post-classroom

Coaching: Personal, routine coaching & help provided by Continual Impact

during training and application

Certification: Organization Leader Certification following training, application

and 3-way evaluation (coach, self, team) using behavioral scorecard

Who Should Participate: Managers, directors, officers, or executives (Anyone who is responsible for strategic

leadership of teams and the organization)

Knowledge and Skills Gained: ▪ How Leaders build and support the culture

▪ What is a high performing culture of improvement, why is it important and How to achieve results

▪ The importance of People and what they need for success; Core values, Knowledge/Skills/Abilities and the Setting

that enables performance

▪ Increased understanding and use of continual improvement, lean, and six sigma concepts and methods with >10

applicable templates and job aids

“Consistently be conscious of how my attitudes /

behaviors impact the culture.”




Continual Impact www.continualimpact.com 1-877-252-5804

Chris Bujak

[email protected]

610-762-4635

Pam Vecellio

[email protected]

484-866-119

Module 1 Creating the Picture

Module 2 Creating the Setting

Module 3 Leadership Behaviors that

Enable the Culture

▪ What a culture of high

performance looks like,

benefits, critical success factors

and foundational elements;

current state assessment

▪ Exercise: being able to describe

it to others

▪ People: the critical element;

core values and skills needed

for success

▪ Skill training “Working with

Others” communication skills

▪ Providing the structure and resources

needed to create a high performing

and innovative organization

▪ Understanding the leadership

improvement cycle;

▪ Exercise: creating focus and solving

problems

▪ Behaviors to role model and coach in

others

▪ The function of the leadership team

▪ Exercises: What to look for in

projects/events; A gemba walk

▪ What is the Value-Added

time of leadership; Exercise

▪ Ensuring the key factors

that enable human

performance; Practice

▪ Getting started (or

accelerating your progress):

transformation roadmap

and managing change

▪ Exercise: Explaining the

role of leaders and “What’s

in it for me”




mailto:[email protected]

mailto:[email protected]

Continual Improvement UNIVERSITY

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