Context of NeGP – Overview and Vision of Digital India : Moving Forward

Akilur RahmanSenior Consultant, National e-Governance Division

Department of Electronics & IT, Govt. of India

“Do the policies help the poorest and weakest man? If yes,that is good governance”.

Mahatma Gandhi

Evolution of e-Governance in India

Pre-1990: Railways,

Office automation

1990-2006:

Individual dept. &

state level initiatives

2006: NeGP,

27 MMPs

2008: NSDG Go-Live

2011: M-Governance;

4 new MMPs

2012: National Policy on

IT

2013: Cloud,

integrated services

2014: Digital India

• Many Successful Projects including Railway computerization,Bhumi (Karnataka), Computer Aided Administration ofRegistration Department (AP), etc. paved way fore-Governance project implementation across the country.

• Experience gained on these projects helped Govt. Depts.towards better planning & implementation of e-Gov projects.

Evolution of e-Governance in India..

National e-Governance Plan

“Make all Government services accessible to the commonman in his locality, through common service delivery outletsand ensure efficiency, transparency & reliability of suchservices at affordable costs to realise the basic needs of thecommon man.”

May 2006

27 out of 31 Mission Mode Projects (MMPs) gone live

• MCA21, Passport, Income Tax, Land Records, National UID, India Portal, Commercial Taxes, Common Services Centres, etc.

An average of 40 crores e-Transactions per month (http://etaal.gov.in)

Establishment of core ICT Infrastructure across the country –SDC, SWAN, NSDG, SSDG, Mobile Seva, GI Cloud, Pay Gov India

General Awareness on e-Governance in the country

NeGP Outcomes

Institutional mechanism built for e-Governance Standards, Technical Assistance to Departments, R&D, HRD & Trainings, Project Assessment, Innovation, etc.

Establishment of Common Services Centers across the country

Capacity Building at various levels of Government

Citizen rights on time bound delivery of services

NeGP Outcomes..

Strengths

Availability of ICT Infrastructure

Experience of implementing e-Governance

Projects (Passport, Land Records, NREGA, Aadhaar..)

Time bound delivery of services (Citizen Services

Delivery Acts in States)

Weaknesses

Weak Standards and interoperability

Low degree of process-reengineering

Weak monitoring & evaluation system

Problem of last mile connectivity

Sub optimal use of Core ICT Infra

Opportunities

Huge advancements in Technologies

Advent of the Cloud, Mobile Penetration

New business models, Capacity Building

Radical process re-engineering

International Cooperation

Threats

Obsolete or inefficient eGov Projects

Islands of IT activity

Substandard delivery of citizen centric service

NeGP - SWOT

Evolution of Digital India

• With the experiences gained through implementation ofvarious NeGP projects, a need was realized towards a moreconnected government through –

– Bridging Digital Divide

– Providing e-Governance services to citizens anytime anywhere

– Empowering citizens by leveraging ICTs.

• Population: >1.2 billion (Availability of Human Resources)

• 65% population below the age of 35 (Demographic Dividend)

• Accelerating GDP growth

• Rapidly growing IT/Services sector

• Presence of industry body such as NASSCOM for promotion of IT industry

• Explosive telecom growth

o ~1006.96 million telephone (wireless + wired) subscribers

o ~ 1000 million mobile phone users

o ~354 million internet users (60% from mobile)

o ~134 million active social media users

o ~108.85 million broadband subscribers

India – in Perspective

Policies for e-Governance: Overview

Legal Framework

•IT Act, 2000•ESD Rules•EDS Bill (Proposed)

Program Level Framework

•National e-Governance Plan (2006)•National Policy on IT (2012)•Policy on adoption of Open Source Software for GoI•Framework for Adoption of Open Source Software in e-Governance Systems•Policy on Use of IT Resources of GoI

Domain Level Policies

•Standards for e-Governance•Framework for Mobile Governance (2012)•Framework for Social Media (2012)•Citizen Engagement Framework (2012)•e-Pramaan: Framework for e-Authentication (2012)•Open Data (2012)•GI Cloud (2013)•Policy on Open API for GoI•Policy On Collaborative Application Development by Opening the Source Code of Govt. Applications•Application Development & Re-Engineering Guidelines for Cloud Ready Applications

A programme to transform India into a digitally empowered society and knowledge economy

June 2014

What is Digital India? Digital India is a Programme to prepare India for a knowledge future The focus is on being transformative – to realize IT + IT = IT The focus is on making technology central to enabling change It is an Umbrella Programme – covering many departments

It weaves together a large number of ideas and thoughts into a single, comprehensive vision so that each of them is seen as part of a larger goal.

Each individual element stands on its own. But is also part of the larger picture. It is being coordinated by Dept. of Electronics & IT (DeitY), implemented by the entire

government – both at the Centre and State. The weaving together makes the Mission transformative in totality

The Programme: Pulls together many existing schemes These schemes are being restructured, re-focused & implemented in a synchronized manner. Many elements are only process improvements with minimal cost.

The common branding of programmes as Digital India highlights their transformative impact.

Digital India

3 Key areas of “Digital India”

Digital Infrastructure as a Utility to Every Citizen

• High speed internet• Unique digital identity• Mobile phone & bank

account• Access to Common

Services Centres• Private space on Cloud • Secure cyber-space

Governance & Services on Demand

• Integrated services• services through online

& mobile platforms• Portable Citizen

entitlements on Cloud• Ease of doing business• Financial transactions

electronic & cashless • Geospatial Information

Systems (GIS) as DSS

Digital Empowerment of Citizens

• Digital literacy• Digital resources• Digital resources /

services in Indian languages

• Collaborative digital platforms

• No physical submission of documents

Nine Pillars of Digital India

1. Broadband Highways

2. Universal Access to Mobile

Connectivity

3. Public Internet Access Programme

4. E-Governance –Reforming government

through Technology

5. eKranti –Electronic delivery of

services

6. Information for All

Electronics Manufacturing

7. Electronics Manufacturing –

Target NET ZERO Imports

8. IT for Jobs

9. Early Harvest Programmes

Pillar 1. Broadband Highways

• Coverage: 250,000 Gram Panchayats – Rural Local Bodies• Timeline: December 2016• Nodal Dept: Department of Telecommunications (DoT)

Broadband for allRural

• Virtual Network Operators for service delivery• Mandate communication infrastructure in new urban

development and buildings• Nodal Dept: DoT

Broadband for all Urban

• Coverage: Nationwide• Timeline: March 2017• Nodal Dept: Dept. of Electronics & IT (DeitY)

National Information

Infrastructure

Pillar 2. Universal Access to Mobile connectivity

• Coverage: Remaining uncovered villages (~ 55,619 villages)

• Timeline: FY 2014-18• Nodal Dept: DoT

Universal Access to mobile

connectivity

Pillar 3. Public Internet Access Programme – National Rural Internet Mission

•Coverage: 250,000 villages (now ~143,000)•Timeline: 3 Years - March 2017•Nodal Agency: DeitY

Common Service Centres (CSCs) –

made viable, multi-functional end-points for

service delivery

•Coverage: 150,000 Post Offices•Timeline: 2 Years•Nodal Agency: Dept. of Posts

Post Offices to become

Multi-Service Centres

Government Business Process Re-engineering using IT to improve transactions

• Form Simplification, reduction

• Online applications and tracking, Interface between departments

• Use of online repositories e.g. school certificates, voter ID cards, etc.

• Integration of services and platforms – Unique Identity Development Authority of India (Aadhaar), Payment Gateway, Mobile Platform, Electronic Data Interchange (EDI)

Electronic Databases – all databases and information to be electronic

Workflow automation

Public Grievance Redressal - using IT to automate, respond, analyse data to identify and resolve persistent problems – largely process improvements

To be implemented across government - critical for transformation

Pillar 4. e-Governance: Reforming Government through Technology

Pillar 5. eKranti - Electronic Delivery of Services Technology for Education – e-Education

• All Schools connected with broadband• Free wi-fi in all schools (250,000)• Digital Literacy program• MOOCs – develop pilot Massive Online Open

Courses

Technology for Health – e-Healthcare• Online medical consultation• Online medical records• Online medicine supply• Pan-India exchange for patient information• Pilots – 2015; Full coverage in 3 years

Technology for Planning• GIS based decision making• National GIS Mission Mode Project

Technology for Farmers• Real time price information• Online ordering of inputs• Online cash, loan, relief payment with mobile

banking

Technology for Security• Mobile Emergency Services

Technology for Financial Inclusion• Mobile Banking• Micro-ATM program• CSCs/ Post Offices

Technology for Justice• e-Courts, e-Police, e-Jails, e-Prosecution

Technology for Security National Cyber Security Co-ordination Center

Principles of e-Kranti

Transformation and not Translation

Integrated Services and not Individual Services

Government Process Reengineering (GPR) to be mandatory in every Mission Mode Project (MMP)

Cloud by Default

Mobile First

Mandating Standards and Protocols

Mission Mode Projects (44)

15

12

3

3

11

Providing Services

Providing servicespartially

Under Implementation

Design & Development

At Scoping Stage

e-Kranti (NeGP 2.0)

Avg >40 Cr e-Transactions /per month

LandRecords

RoadTransport Police

e-District

ComrlTaxes

Agriculture

Municipalities

Education

IncomeTax

Passport

MCA21

Insurance

Banking

NationalID

CentralExcise

Pensions

e-Office

e-Posts

CSC

Gateway

EDI

e-Courts

IndiaPortal

CorePolicies

Health

Visa

GramPts

e-Proc

Treasuries

CAPF

NGIS

e-Vidhaan

Agriculture2.0

W&CDevlopmnt

RuralDevlopment

RAHISocial

Benefit

e-Sansad

FI

UrbanGovernance

NMEICT

eBhasha

PDS

EmplExch

e-Biz

e-District projects envisaged to be delivered by leveraging ICT Infra

Efficiency, Transparency and Reliability of such services

Affordable costs to realize the basic needs of the common man

Government Services accessible to the common man in his locality

# State Optional Categories of Services

1 Marriage Services 8 Education

2 Electoral Services 9 Health

3 Licenses 10 Employment

4 Utility Services 11 Police

5 Collection of Tax/Dues 12 Travel/Serai

6 Industries 13 Grants/Loans

7 Grievances

# Mandatory Categories of Services

1 Issue of Certificates

2 Revenue Court

3 Social Welfare Schemes

4 Ration Card

5 RTI Services

Categories of Services

e-District Transactions at e-Taal (From 01.01.2015 till date)

e-District – Recent Updates

District e-Governance Society (DeGS) formation has been completed 100% in 33 States.

State PMU selection – completed in 36 States/UTs.

Implementation is under progress – 30 States / UTs have selected SI for implementation.

RFP published/under preparation/ finalization – 1 State (Bihar)

Launch of e-District services – In all, e-District services have been launched in 480 non- pilot districts across 24 States till 30th September 2015.

Pillar 6. Information for All Online Hosting of Information & documents Citizens have open, easy access to information

o Dedicated Websites for alll Central Government Departments, all Stateso Use of Social Media Sites like facebook, twitter, etc. for Government Departments

Open data platform

Government pro-actively engages through ICT platforms to interact with citizens 2-way communication between citizens and government MyGov.in (http://www.mygov.in/)

Online messaging to citizens on special occasions/programs– (E-Sampark database being utilized for mass communication to all email and mobile

users; already utilized on special occasions like Independence Day)

Pillar 7. Electronics Manufacturing

Target NET ZERO Imports by 2020 is a striking demonstration of intent Promoting Foreign companies to set up manufacturing units in India Ambitious goal which requires coordinated action on many fronts Taxation, Incentives Economies of Scale, Eliminate cost disadvantages Focused areas – Big Ticket Items FABS, Fab-less design, Set top boxes, VSATs, Mobiles, Consumer & Medical

Electronics, Smart Energy meters, Smart cards, micro-ATMs Incubators, clusters, Skill development, Government procurement

GoI’s schemes including Modified Special Incentive Package Scheme (MSIPs), ElectronicManufacturing Clusters Scheme, Preference to domestically manufactured goods inGovt. procurement and financial support to MSMEs.

Pillar 8. IT for Jobs• Coverage: 10 Millions students• Timeline: 5 years• Nodal Agency: DeitY

Train people in smaller towns & villages for IT sector jobs

•Scope: Setting up of BPO in North Eastern State•Coverage: North Eastern States•Nodal Agency: DeitY

IT/ITES in NE

•Coverage: 300,000•Timeline: 2 Years•Nodal Agency: DeitY

Train Service Delivery Agents to run viable businesses delivering IT

services

•Coverage: 500,000•Timeline: 5 Years•Nodal Agency: DoT

Telecom service providers to train rural workforce to cater to their

own needs

Pillar 9. Early Harvest Programmes

IT platform for messages

Wi-fi in All Universities

Secure email within government

Government Greetings to be e-Greetings

Biometric attendance

Standardize government email design

Public wi-fi hotspots

School Books to be eBooks

SMS based weather information, disaster alerts

National Portal for Lost & Found children

Projects launched by Hon’ble PM on 01.07.2015

eSign1.75 Lac eSignatures issued & eMudhra andC-DAC (Govt. ESP) are empaneled to offer

e-Sign Services

National Scholarship Portal• 32,71,766 applications submitted• 19 scholarship schemes from 7 Ministries /

Departments are registered

Digitize India• 14088 registered contributors• 261439 documents and 2415448

snippets utilized for digitization

e-Hospitale-Hospital functional in 4 major hospitals

namely AIIMS, Dr. RML, Safdarjung &NIMHANS hospitals etc

Digital Locker9,97,019 Lockers opened; 10,49,404

documents self-uploaded and 1,01,731 documents issued by departments

Digital Locker (https://digilocker.gov.in/)

Digital Locker ..

Digital Locker ..

e-Sign• Digital Signature Certificate treated on par with physical signature as per IT Act,

2000

• Gap in operational aspects of Digital Signature Certificate– Dongle based

– Time-bound Validity

– Prone to misuse like impersonation

– Limited adoption

• E-Sign– Safe and Secure and biometric based authenticated

– Life long

– Cannot be impersonated

– Hassle free as it cannot be misplaced, misused or lost

– Cost effective as business model could be based on transaction

e-Sign..

Business Opportunities for Industry

• Collaboration with industry (domestic and international), critical for achievingthe goals of programme.

• Already built collaborating with industry on projects like e-Passport, IncomeTax, MCA21, e-District, Common Service Centres and others.

• Dept. of Electronics & IT, GoI had already conducted several consultations andworkshops with industry to broaden the scope of collaboration.

• Consultation workshop conducted with industry to identify the issues andchallenges for effective collaboration between industry and government.

Other areas of Business Opportunities..

GIS as decision support system

Analytics / Big Data

Open API / Open Data

Social Media

System Integrator

Common Framework

Technology Standards

Need for e-Governance Competency

What competencies do I need to do the

work?

Where I can find help and support?

Governing and managing Outsourcing / Services Contracts is challenging. How to structure and size teams?

How can I identify the right training for

myself and my team?

What competencies do I need in

future?

Requirement of competencies

growing or shrinking?

e-Governance Competency Framework

e-Governance Competency Framework (e-GCF) identifies anddefines a set of competencies critical to job performance

Professional Skills

Project Management, Change Management etc

(96 skills defined)

KnowledgeProcedures, rules, internal

systems, methods etc

BehaviouralSkills

Organizational behaviours, values etc (DoPT’s

Competency Dictionary)

Experience, qualifications

Institutional Mechanism to Monitor Digital India Monitoring Committee on Digital India

(Chaired by the PM)

Digital India Advisory Group(Chaired by Minister CIT)

DeitY Line Ministries

Apex Committee(Chaired by Cab Sec.)

State Governments / UTs

CIO

Thank You