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‘The MCD Right of Citizen to

Time Bound Delivery of Services Charter’

Within thirty days of assuming office, the Congress will issue ‘The

MCD Right of Citizen to Time Bound Delivery of Services Charter’

on the lines of the Time Bound Delivery of Services law enacted by

the Delhi Government in 2011.

The Charter will make it incumbent upon the Competent Authority/

Officer of the Concerned Department to deliver the following within

the time limit prescribed herein:

S. No. Name of services to be delivered in a time bound manner

1. Permission for addition/ alteration in existing buildings

2. Permission for construction of new residential unit

3. Permission for constructing new commercial building/sanction of building.

layout plans etc

4. Acceptance and receipt of self-assessed house tax.

5. Repairs/ Maintenance of Public Toilets

6. Repairs/ Maintenance related issues in MCD public parks.

7. Maintenance/ Security related issues in MCD operated public parking

8. Maintenance of Barat Ghars & Community Halls

9. Booking of commercial sites for advertisements

10. Action on parking related complaints

11. Application seeking license to vend by a street vendors

12. Complaint pertaining to removal of garbage

13. Complaint pertaining to Mid-day meals

IMPROVING URBAN INFRASTRUCTURE

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It will also be binding of the Competent Officer dealing with the above-

mentioned services to telephonically inform the complainant/ information

provider about the action taken on the complaint within 24 hours.

Every government servant who fails to deliver the citizen related services

to a citizen within the stipulated time limit as stipulated above will have

to pay a cost of Rs. 250 per day to the complainant/ information provider.

Disciplinary departmental action will be initiated against every

government servant who fails to deliver the citizen related services within

the stipulated time limit.

Within six months, after holding wide consultation with residents of

Delhi, the Congress Party will also add new services in the proposed

charter for timely delivery of public services to the citizens.

*Note: Booking of parks, community halls, issuance birth & death certificates

etc. within stipulated time is already covered under the 2011 Law passed by

the Congress led Delhi Government in 2011.

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Parking

Bhagidari with RWAs for parking solutions in residential

colonies :

In accordance with principles of Bhagidari, Congress ruled MCD will engage

with elected RWAs for parking solutions in residential colonies. Proper

guidelines will be formulated based on which the RWAs will be entrusted with

parking management within their colonies and will be authorized to identify and

earmark parking slots in their colonies. They will be authorized to charge

residents for the use of these parking slots. The revenue generated from this

may be used by RWAs for development of parking facilities and security of the

premises.

Will set up a committee of experts and urban planners within a month of

assuming office for optimizing space for parking and adopting best global

practices.

Existing underground/ multilevel parking will be refurbished and

promoted for ease of use.

New Multi-storied parking will be built in MCD lands.

Streamlining parking fees, removal of middlemen.

Make policy guidelines to deal with illegal parking under the ambit of

law. Penalise/Removal of old, unused cars occupying parking space.

Commercial establishments, malls, hospitals etc will be given FAR

incentives to increase parking spaces.

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The municipal corporation will regularise and formalise parking in and

around local shopping complexes. Parking in these areas shall be charged

to discourage long term parking.

Introduction of congestion fee for parking in crowded areas.

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Property Tax

Congress led MCDs will completely exempt self -occupied

residential properties from the ambit of house tax.

No Property Tax will be charged on rented residential

properties owned by senior citizens of more than 65 years of age.

(This announcement is being made keeping in mind that rents from residential

units is the only source of income for a large number of senior citizens in

Delhi).

Rebate and FAR incentives for commercial establishments for effective solid

waste management

No Conversion Charge/ will be charged after 10

years

Properties covered under mixed land use and for which conversion charges/

license fee has been paid a period of ’10 years’, will be exempted from the

ambit of commercial charges/ license fee.

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Toilets

Clean and functional public toilets to be built at a within a radius of every one

km on a pay-and-use basis in collaboration with NGOs like Sulabh International

Existing Community toilets will be revamped and new toilet complexes will be

built in slums in MCD land with facilities for bathing and washing clothes; that

will ensure maintain cleanliness

Sanitary napkin vending machines in publ ic toilets

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Utilities Maintenance Department (UMD)

Utilities Maintenance Department will be created and developed on

self-sustainable model for regular maintenance of utility services. With

dedicated budget and designated task force, the department will be responsible

for maintenance of multi-level parking areas, toilets, night shelters and Barat

Ghars/ Community Halls.

Villages and Urbanized Villages

Villages of Delhi have a very significant role to play and have immensely

contributed in the Development of the National Capital. Where on one hand

large portion of village land was occupied for the urbanization and

modernization of Delhi, it is the duty of the Municipal Corporation to provide

special attention to infrastructure facilities of these villages. Presently 369

villages & urban villages exist in the Capital, we propose the following

infrastructure facilities through MCD, in the said villages:

MCD will ensure 100% coverage of all drains to widen the

internal roads of the villages.

Paver blocks will be used in the internal lanes to give a modern and

distinct look to the villages.

In association with the power distributor (BSES, Tata Power, BRPL etc.),

the MCD will initiate the process of underground wiring of power cables

on MCD roads in villages.

MCD will reclaim open spaces in urban villages to develop

public utility services, multi -level parkings etc.

In association with Fire Department MCD will install Fire Hydrants

Outlets at important junctions inside the villages on MCD roads. The fire

hydrants will be connected with main supply outside the villages. (This

step is being announced in view of the fact that Fire Trucks will be unable

to enter the narrow lanes of the villages)

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Summer Action Plan to Avert Water Logging Crises

in Delhi

Desilting of Drains

Water logging has now become a common problem in Delhi. With the

commence of monsoons in Delhi, choked drains clogs more than 50% roads in

Delhi. The Congress Party has proposed the following ‘Summer Action Plan’ to

avert water logging crises in Delhi.

100% desilting of drains on MCD roads will be completed by 1st of June

every year. This will ensure that earthy matter, fine sand and deposited

sediments is removed from drains before the start of the monsoon season

and no drain remains blocked during rains.

In association with National Institute of Urban Affairs (NIUA), the

Congress Party will prepare a plan for layout of modern drainage system

across all MCD areas in Delhi. Today we are faced with a peculiar

problem where due to the different terrains of Delhi, the drainage system

has failed to discharge effectively. Hence we propose to tie up with an

expert body to completely redesign and augment the existing drainage

system throughout Delhi.

Ground water recharge

Special focus will be given to rain water harvesting by developing economic

rain water harvest mechanisms at local levels. By curbing loss of rainwater into

drains and on account of water logging, special focus will be given to arrest rain

water and divert the same to ground recharge pits.

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Roads

In order to make MCD roads pothole free, the Congress will make a

100% switch from traditional asphalt roads to concrete roads. Cost

effective and global techniques will be implemented for this purpose.

Traffic calming measures such as raised crossings, speed breakers,

rumble strips etc., (as per MoUD urban road codes or CRRI norms) in all

colony roads with ROW less than 24m.

All MCD roads will be equipped blue and green dust bins at every 750m.

Parks and Green Areas

Green spaces are the lungs of a city. It’s important to create new green

spaces and maintain the old ones.

Proper maintenance of MCD parks involving RWAs; creation of

designated areas as playground for children

Water ATMs in parks in collaboration with RWAs and using CSR

Dedicated Task Force for coordinating with multiple agencies: Delhi is

administered by multiple agencies which often results in confusion,

administrative complexities and delay in executing projects due to lack of

proper coordination between different agencies. Congress ruled MCD

proposes to create a dedicated task force for coordinating with various

Govt agencies involved in providing basic amenities to the citizens of

Delhi.

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For Women

Congress had decided to build new working women’s hostel on vacant land

banks. Special focus will be given to gender budgeting.

For the homeless

Congress will build new night shelters and improve management of old ones

through the proposed Utility Management Department (UMD). The night-

shelters will be managed in collaboration with NGOs.

Stray Dogs and Monkeys

100% sterilization and anti-rabies vaccination of street dogs with animal care

NGOs with increased and timely release of payments; animal ambulances and

strengthening the municipal veterinary infrastructure. Creating a special task

force to tackle monkey menace

Security

CCTV cameras will be installed in colony streets, parks and other areas

under MCD.

Dark spots free Delhi: All MCD streets and parks will be illuminated by

LED lights.

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Dedicated fund for Chhat Puja

Separate fund will be created for Chhat puja. Necessary arrangement will be

made to ensure Chatt Puja is carried out in hygienic and clean surroundings at

ghats and also at the ward level.

Residential ownership rights to colonies established

on MCD land under the first five year plan

Residents of colonies established under proposal of first five-year plan on MCD

land for weaker sections/ LIG (like Azadpur Colony) will be given ownership

rights.. This has been a long standing demand of those residing in such colonies

since past many generations. Congress announces grant of ownership rights to

genuine residents of such colonies existing on MCD land.

Bhagidari

A roadmap for participatory governance was initiated by the Congress

government in Delhi in order to enable citizens’ participation in local

governance through democratic engagement between government agencies and

various stakeholders representing citizens interests like RWAs, market

associations, industrial associations, village groups and NGOs. Unfortunately,

the subsequent governments, though paying lip service to participatory

governance, has completely abandoned the Bhagidary system. Congress will

bring back this model of governance to empower and enable the citizens to

participate in local governance.

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Building bye-laws will be redrafted, simplified

MCD building bye-laws are outdated, the Congress Party will redraft and

notify fresh bye-laws to simplify construction compliance in the National

Capital.

Kisoks for Single window clearance for construction of residential units

will opened in local areas.

Special focus will given to simplify construction in unauthorised

colonies, villages and extended village abadi areas.