Conflict Issue Presentation
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Transcript of Conflict Issue Presentation
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CONFLICT RESOLUTION
SKILLSFostering skillful resolution
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WHAT ROLE HAS CONFLICT PLAYED IN YOUR CLASSROOM COMMUNITY?
Causes
• Collision of values, beliefs, and competing desires
Consequences
• Unstable environment, disruptions, unresolved emotions
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TEACHER PREPARATIONIn a group of 2 or 3 –
Discuss important elements of your
university teacher training program in
regards to classroom or behavior
management.
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TEACHER PREPARATION FOR BEHAVIOR MANAGEMENT Emphasis on control and minimizing
interruptions. Marzano research emphasizes rules,
interventions, relationships and mental set.
What are we missing?Conflict resolution skills
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MEDIATION TRAINING
Behavior management training should include: Interpersonal communicationFacilitated problem solving (Lane-Garon, 2001, p.3).
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MEDIATION TRAINING
Mediation skill training:Enhances teacher communication.Expands facilitative vocabulary. Improves perspective (Lane-Garon, 2001, p.3).
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MEDIATION PROCESS Barsky outlines 7 phases of mediation
which can be integrated into mediating resolutions in classmate conflict.
We will become familiar with the 7 phases in this session and then role play scenarios for the phases in our next session
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PREPARATION Choose appropriate meeting place
which provides:
NeutralityPrivacyComfort
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ORIENTATION Communicate impartiality Establish ground rules Designate roles
Mediator will guide the process and ensure fairness.
Parties will make decision. Focus on the outcome
Process will be finalized through agreements expressed in a letter.
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DEFINE ISSUES
Story tellingListen impartially and empathetically
What are active listening skills?Auditory feedbackBody languagePrompt listening party to Summarize what
the other party communicated
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DEFINE ISSUES
Focus on issuesPress parties to identify issues they want to
work on.Do not allow parties to skip forward to
solutions. Reframe issues:
In positive language.From a mutual perspective.To focus on the future.
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EXPLORE NEEDS AND INTERESTS
Identify feelings surrounding issues Narrow focus to the key issues for each
party
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NEGOTIATE Relay consequences of failing to agree
and express the benefits of resolution. Distinguish objective criteria for final
decision that is:Fair.Acceptable.Practical.
Be sure to anticipate threats to successful implementation.
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FINALIZE AGREEMENT Draft a letter that:
Summarizes the agreementsCommunicates future expectations
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FOLLOW UP Plan on future meetings to:
Reinforce progress.Mediate future conflictReaddress trial solutions
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ROLE PLAY We will demonstrate the Mutually Noisy
Neighbors role play 4.3.Follow along with your notes to observe the
phases of the process.
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ROLE PLAY In groups of 3 complete Role-Play 4.3 on
your own.
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REFERENCES:Barsky, A. E. (2006). Conflict resolution for the helping professions (2nd ed.). Brooks Cole.Campbell, K. (2003). The efficacy of conflict-mediation training in Elementary schools. Educational Forum, 67(2), 148-55.Casey, C., Klene, P., & Pangallo, P. (2000). Creating a conflict-solving classroom community. Retrieved from http://www.eric.ed.gov/ERICWebPortal/contentdelivery/servlet/ERICServlet?accno=ED446870Cochran, K. M., & Kathleen Mayo. (1997). Peaceful solutions: Teacher’s guide. conflict resolution and violence prevention strategies. professional development, grades 5-12. Accompanying videotape available from The Bureau for At-Risk Youth, 135 Dupont St., P.O. Box 760, Plainview, NY 11803-0760; Tel: 800-999-6884 (Toll Free); Fax: 516-349-5520; Web site: www.at-risk.com ($179.95; order No. BAC2788). Retrieved from http://www.eric.ed.gov/ERICWebPortal/contentdelivery/servlet/ERICServlet?accno=ED430173
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REFERENCES:Gibbons, K. (2010). Circle justice: A creative arts approach to conflict resolution in the classroom. Art Therapy: Journal of the American Art Therapy Association, 27(2), 84-89.Guanci, J. A. (2002). Peer mediation: A winning solution to conflict resolution. The Education Digest, 67(6), 26.Henderson, K. (2008). Optional IDEA alternative dispute resolution. Consortium for Appropriate Dispute Resolution in Special Education (CADRE). P.O. Box 51360, Eugene, OR 97405-0906. Tel: 541-686-5060; Web site: http://www.directionservice.org/cadre. Retrieved from http://www.eric.ed.gov/ERICWebPortal/contentdelivery/servlet/ERICServlet?accno=ED501695
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REFERENCES:Johnson, D. W., & Johnson, R. T. (2001). Teaching students to be peacemakers: A meta-analysis. Retrieved from http://www.eric.ed.gov/ERICWebPortal/contentdelivery/servlet/ERICServlet?accno=ED460178Johnson, David W., & Johnson, Roger T. (n.d.). Research/practice - Fall 1996 teaching students to be peacemakers (CAREI). Retrieved November 26, 2011, from http://www.cehd.umn.edu/carei/reports/rpractice/fall96/students.htmlLane-Garon, P. S. (2001). Classroom and conflict management: Rethinking teacher preparation for ethical practice. Retrieved from http://www.eric.ed.gov/ERICWebPortal/contentdelivery/servlet/ERICServlet?accno=ED465716
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REFERENCES:Lantieri, L. (1995). Waging peace in our schools: Beginning with the children. peace education miniprints no. 80. School of Education, Box 23501, S-200 45 Malmo, Sweden. Retrieved from http://www.eric.ed.gov/ERICWebPortal/contentdelivery/servle t/ERICServlet?accno=ED391734Markowitz, J., Ahearn, E., & Schrag, J. (2003). Dispute resolution: A review of systems in selected states. National Association of State Directors of Special Education, 1800 Diagonal Rd., Suite 320, Alexandria, VA 22314. Tel: 703-519-3800; Fax: 703-519-3808. For full text: http://www.nasdse.org/forum.htm. Retrieved from http://www.eric.ed.gov/ERICWebPortal/contentdelivery/servlet/ERICServlet?accno=ED480755Marzano, R. J., Marzano, J. S., & Pickering, D. J. (2003). Classroom management that works: Research-based strategies for every teacher. Association for Supervision & Curriculum Deve.Pereira, F. (2011). In-service teacher education and scholar innovation: The semantics of action and reflection on action as a mediation device. Australian Journal of Teacher Education, 36(11), 33-50.
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REFERENCES:Smith, S. W. (2002). Applying cognitive-behavioral techniques to social skills instruction. ERIC/OSEP Digest. ERIC Clearinghouse on Disabilities and Gifted Education, ERIC/OSEP Special Project, 1110 North Glebe Rd., Arlington, VA 22201-5704. For full text: http://ericec.org/digests/prodfly.html. Retrieved from http://www.eric.ed.gov/ERICWebPortal/contentdelivery/servlet/ERICServlet?accno=ED469279Stapleford, E. D., J.D. Thomas. (2011). In dispute:Conflict resolution for school leaders. AuthorHouse.