Communications Technology Services John Hoffman, Director October 7, 2014.

Communications Technology ServicesJohn Hoffman, Director

October 7, 2014

Communications Technology Services

Communication Technology Services (CTS) manages the statewide communications infrastructure that provides voice and data solutions to more than 850 state and local government agencies

• Local Voice Services

• Long Distance Voice Services

• Data Services

• Wireless Services

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http://www.dir.state.tx.us/tsd/index.htm

Key CTS Objectives

Deliver thought leadership for the state and all DIR customers

Create and implement solutions that reduce costs and maximize productivity

Provide value-added support services at the highest levels of quality


4

TEX-AN NG – Vendors & Services

Local Voice ServicesVoIP (Voice over Internet)Long Distance (in/out)InternetMetro EthernetMPLSPrivate LineVPNSOHO

Local Voice ServicesVoIP (Voice over Internet)Long Distance (in/out)InternetMetro EthernetMPLSPrivate LineSOHO

InternetMetro EthernetMPLSPrivate Line

VoIP (Voice over Internet)Long Distance (in/out)Internet

Local Voice ServicesWireless BroadbandInternet

InternetMetro EthernetSOHO

VoIP (Voice over Internet)InternetSOHO

Fixed SatelliteSOHO

DIR Telecom Forum | October 7, 2014


AT&T Corp

Black Box Network Services

CenturyLink Communications

Continuant Inc.

EnaComm, Inc.

Environmental Intelligence, LLC

Globalscope Communications Corporation

Telecom Managed Services Contracts

GC Services

Insight Public Sector, Inc.

Nexus IS, Inc.

Porter Burgess Company, dba Flair Data Systems

Presidio Networked Solutions Group

TrustComm Inc.

Verizon Business Network Services

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Wireless, Pagers and Satellite Contracts

Wireless Vendors• AT&T Mobility

• Sprint

• T-Mobile

• Verizon Wireless

Pagers• American Messaging

• US Mobility Wireless

Satellite• Globafone


~2,000 Customers

$109+ Million in Sales

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Technology Based Conferencing Contracts

AT&T

CenturyLink Communications

Cisco

Cumulus Solutions


TEX-AN Customers


2009 2010 2011 2012 2013 20140

200

400

600

800

1000

305 326368 394 407 428

142140

141136 134

135

199219

238240

267296

Local Gov Other State Education

TEX-AN Billing


2012 2013 2014$0

$10,000,000

$20,000,000

$30,000,000

$40,000,000

$50,000,000

$60,000,000

$70,000,000

$80,000,000

$90,000,000

$12,730,158 $18,001,570 $19,564,133

$58,577,040

$56,129,694 $56,822,231

$4,360,250

$5,995,047 $5,115,849

Local Gov Other State Education

1994 Texas Telecommunications Strategic Plan

TEX-AN III• Digital and analog circuits

9.6 Kbps to 56 Kbps Backbone circuits for fractional T1, T1,

and DS3

Potential Services OC3 OC12 ISDN

Future Services Broadband ISDN ATM SONET

Times have changed….


Capitol Complex Next Generation Platform

VoIP technology

Redundant & diverse system design

Enhanced call center capabilities

Enhanced Unified Communication (UC) capabilities• Collaboration, Instant Messaging, Chat, Video• Mobility and teleworker offerings

Collaborative platform strategy

Current users include:• DIR• Public Utilities Commission• General Land Office

98% satisfaction!

• Commission on State Emergency Communications• HHSC (William B. Travis Building) • Cancer Prevention Institute of Texas

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Network Security Operations Center (NSOC)

Administers Statewide shared resource for infrastructure and security• Intrusion Detection and Prevention

• Security Monitoring and Analysis

• Security Alerting

• DDOS Mitigation

• Incident Response Support

• Homeland Security Response

• Malware Detection

• Technology Evaluations


NSOC Projects

10Gb Network Upgrade

Install 10Gb Network Aggregation

• Expand Network Monitoring

Install Additional Malware Detection System

• Conversion of MDS from Evaluation to Production

Improve Communications/Collaboration

• Homeland Security Information Network (HSIN)

Improve Network Security Monitoring

• Consolidated Log Management Service Evaluation


Network Capacity – Austin Metropolitan Area Network

Increased network demands by customers• Traffic has grown ~300% in 3 years

Internet Data Center Migration to MPLS

• Drive to expand cloud service solutions Legacy applications identified

• Increase in collaborative services & video

• Continuity of operations

Existing network reaching capacity

Approaching end-of-life on key components


Network Capacity – Austin Metropolitan Area Network

Next Generation Network Solution • 100Gb MPLS to edge devices

• Technical assessments and lab simulation by NSOC engineers

• 60+ mile network throughout Austin

This NG Network enables:• Increased network capacity on the AMAN

Meets growing demand and enables innovative solutions

• Increased network management tools to optimize performance

• Improved network redundancy and flexibility – MPLS

• Enhanced integration with security applications

• Collaborative data sharing

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Other Initiatives / Support

Pursuing contract vehicles:

• Mobile Device Management (MDM)

• Telecom Expense Management (TEM)

LTE Wireless solutions

Rural Broadband

FirstNet

Multi-Line Telephone Systems

Video Conferencing

Digital Signage


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Telecom Solutions Team

The Telecom Solutions group helps customers with their TEX-AN questions, orders and quotes.

The focus of this group is to: Answer questions regarding Tex-AN NG servicesAssist customers with obtaining quotesAssist customers with placing their TEX-AN orders

Contact the Telecom Solutions Group at:[email protected]

or1-877-472-4848 option 4


mailto:[email protected]

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Strategic Client Solutions Team

Customers look to CTS to provide considerations and alternatives to telecom and network challenges. DIR has broadened our Customer Solution effort by offering customers access to telecom specialist in the CTS team.

The focus of this group is to: understand the different Tex-AN NG and communications technologies know the contract avenues available understand the situation and risk factors with different technologies consult and collaboratively develop solutions provide comprehensive DIR perspective

Contact the Strategic Client Solutions Team at: [email protected]


mailto:[email protected]

Thank You!

Communications Technology Services John Hoffman, Director October 7, 2014.

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