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Coca-Cola, The FSSC 22000 Journey Mark Bräsler Director Food Safety and Supplier Programs 21st October 2015

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Topics

1. A bit about us

2. Management system journey

3. Benefits and Learnings

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We Have the World’s Strongest System

Brands in

Countries

Bottling Partners

Outlets Million

Global System Employees Thousand

Top 10 Private Employer

Billion Servings Every Day

Nearly

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A Truly Global Business

North America 20%

of Total Company Unit Cases

Latin America

29% of Total Company Unit Cases

Europe 13%

of Total Company Unit Cases

Eurasia & Africa1

16% of Total Company Unit Cases

Asia Pacific

22% of Total Company Unit Cases

Note: Total Company Operating Income on this page totals >100%, as it does not reflect Corporate expenses.

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We Have the Most Valuable Portfolio of Brands

20 Billion-Dollar Brands... …including 14 still brands

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Topics

1. A bit about us

2. Management system journey

3. Benefits and Learnings

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TCCC Management System Evolution

1995 - Q.A. 2000

1998 - TCCQS

2001 – TCCQS ev2

2008 – TCCMS

2010 – KORE + ISO Standards

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We have much to protect across our supply chain

Audit

Laboratory Analysis

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Classified – Internal Use

GFSI Certification of our supply base

2480 – Supply points

2039 - Certified

Majority are FSSC 22 000 certified

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Classified – Internal Use

FSSC 22000 Certification Status across our 19 Business Units

Certified 84%

Planned 16%

FSSC 22000 STATUS: KO BOTTLING PLANTS

1014 - Active Facilities

849 - Certified

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Topics

1. A bit about us

2. Management system journey

3. Benefits and Learnings

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“The organization shall implement a system to assure that analysis of inputs critical to the confirmation of product safety is undertaken. The analysis shall be performed to standards equivalent to those described in 17025” Note: The requirement wording is very specific: it is not about the achievement or maintenance of product safety, but about the confirmation of product safety.

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Reference: Appendix 1A Item 5 Management of Inputs

The bump in the road….

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What we started seeing…

Impact of Management of inputs inclusion Failure of FSSC surveillance audits Unrealistic expectations from some auditors (e.g.

expectations to see analysis for every batch received at bottler, etc.)

Inconsistency in terms of what gets asked for Lack of knowledge of our Company processes for

ingredient and packaging approval All BU’s and bottlers trying to tackle differently Have had to engage with some certification bodies

and continue to engage with them

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Ingredient and Packaging Supply Chain Overview

R & D Corporate

IQD Corporate

CPS Corporate

Procurement Corporate

FGD Corporate

SRA Corporate

Approvals

• Mineral water as ingredient

• Primary Packaging Specifications

• First application of packaging

• Use of recycled PET technology

Records/References

Picasso, Clarity, BU,

R&D

BU-RQ-140

• New or changes to formulas

• County of Sale Document

Picasso FG-RQ-010 FG-RQ-020 FG-RQ-200 FG-RQ-320 BU-RQ-120

• Regulatory approval of primary packaging materials

• Regulatory approval for changes in ingredient use

Picasso

BU-RQ-140

• New ingredient specs

• Analysis of most Class 2 ingredients

• Facility authorization of class 2 ingredients

• Sourcing approvals

• Some Class 1 ingredient analysis

Picasso* LIMS

BU-RQ-140

• Use of Class I & II ingredients

• Primary packaging specs

• Primary packaging suppliers

• Sourcing approvals

• Source water • Direct

product contact mats

GSP: • Facility

Authorization of Class I

• Sourcing approval Class I

G2G • Facility

Authorization of Juice

• Sourcing approval of Juice

Picasso*, SAP BU-RQ-140, 155, 230, 180 SU-RQ-010,

020 BP-RQ-100

Picasso

BU-RQ-155 SU-RQ-010

* Note: only IQD and CPS have access to Class I and II ingredient data in Picasso

ISO 9000 & FSSC 22000 – All Sites Certified

Labs ISO 17025 Accredited

Labs 17025 Accredited

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Supply Chain Overview

QSE Corporate

BU Bottler

Approvals

• Sweetener, beverage gas specifications

• 3rd party laboratories

• Testing for water, CO2, sweeteners

• Governance audits

Records/References

Picasso, KORE, QSE, LIMS

BU-RQ-155 BU-RQ-170 BP-RQ-400

• Bottler ingredients • Facility authorization (packaging,

ingredients) • Sourcing Approvals • Master Mixing Instructions • Source water for manufacturing • Self-manufacturing CO2 • Self-manufacturing primary packaging • Local regulations review • Regulatory compliance • Labelling declarations

Picasso, BU, Bottler BU SharePoint

BU-RQ-140, 155, 230

BP-RQ-180

• Use approved suppliers

• Receive materials • Approve non

package materials in direct contact with product

• Auxiliary materials

BU, Bottler BU-RQ-130 BU-RQ-155 BP-RQ-100

FSSC 22000 Audit Activity

Dependency

ISO 9000 Certified (or pursuing certification)

ISO 9000 Certified KO Labs 17025 Certified

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Food Safety Critical Testing

KO Laboratories: IQD, CPS, QSE

Third Party Laboratories

Agricultural Residues Heavy Metals

Microbiological Identification

Allergens Economic Adulteration

ISO 17025 Accredited

Food Safety Critical Testing

Bottlers

Microbiological Process Monitoring

CCP Monitoring HACCP

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Where we are now…Instilling Capability & Knowledge

• More holistic approach to providing guidance to our global system

• Availability of the supply chain support information to assist in clarifying in audits

• Ongoing evaluation of our bottling system regarding issues in audits and what is being requested

• Management System networks, incorporating all BU’s

• Supply chain mapping • Tools development – KORE and GMP apps • Upstream programs to mitigate supplier and packing

risks in the commercialization of new products

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QSE by Design Product quality and sustainability is achieved via the processes used to design and manufacture the product. Product features and failure rates are largely determined during planning for quality, environment and safety. (modified J. Juran quote)

Re-defining: Technical Governance for our commercialization processes

Institutionalizing : E2E Knowledge and Experience Sharing during commercialization processes

Applying : How we design our new products, packages and equipment today... will remain with us tomorrow.

Envisionning a mindset : It is about being 100 % “good” from the beginning

Global Multifunctional Project team in 6 workstreams

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QSE By Design Project Delivery

• Governance document ready Risk Management Process Governance

• Population of tool completed for PIlot T-Risk

Risk identification IT tool

• Training presentation piloted • Introduction to QSE college Capability

• TPLR document for KORE • Publication and audit ready

Technical Post Launch Review

• In Process • Linked with BU commercialization requirements QSEbD Governance

• Handover of stability protocol to R&D • R&D roll-out Stability

Classified - Confidential

Communication Awareness Presentation

about QSE by Design & qrt QSE Community update

Project Management Granularity and tracking

T-Risk Socialization Training, feed-back and

call for support

THANK YOU

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World Rugby Champions By 31st October !!