Client Presentation
-
Upload
debasish79 -
Category
Documents
-
view
695 -
download
4
description
Transcript of Client Presentation
Zodiac Express ~ An OverviewCompany Profile
TM
Zodiac Express Pvt. Ltd.
IntroductionZodiac Express Pvt. Ltd is a creation from the combination of Human Resource, Infrastructure and Science & Technology to deliver the most important aspect of our life……… That is Service. This service is intended to produce activities in areas of Intracity, Intercity, Recovery etc. In a nutshell, we the Zodiac Express Team are working as a total Corporate Associate in true sense of the word. The entire effort of service is a flow of traffic from Bank to Insurance, from Telecommunications to FMCG, from production to retail and from Clubs to Institutes.
We believe that we are visionaries. Our entire efforts and actions are summing up to equilibrium of economic and social balance.
We humbly wish to think of our effort as a positive effect on individual, society and state.
TM
The Company Zodiac Express Pvt Ltd, India's pioneering Intracity, Intercity Courier. Apart from handling Courier, Recovery and Insurance, we also fulfilling the role of Corporate Associate for our Esteemed Clients. At Zodiac Express Pvt Ltd, we attach great significance to providing personal care and attention to every single consignment and through that, to every single customer.
We have developed a phenomenal state wise network comprising of a taskforce of 19 districts in West Bengal & Sikkim, efficient and customer-oriented professionals, who regularly handle nearly 100,000 sensitive and valuable consignments per day.
We are known for 'Last to Pick Up and First to Deliver' your consignments, showing highest efficiency. We also provide various value added services to our esteemed customers. With the web world and our physical network, we are sure to serve you to your satisfaction.
TM
The Management
A vibrant leadership, a motivated management team, an inspired and self-driven taskforce of more than 1500 people. A big and happy family of qualified, professional and extremely dedicated people. We are what we are today - solely because of their energy, loyalty, perseverance and go-getting mentality.
We offer our people tremendous growth opportunities within the organisation. As a result, some of our people have risen to very senior positions. We practice self-development, through in-house learning systems. We are open to improvisations and innovations and that qualifies us to be India's leading Intracity, Intercity Courier Company.
TM
HistoryWith the vision and die-hard conviction of our founder, Mr. S. C. Chakraborty, Zodiac Express spread its wings on 26th July 1991 to cover the needs of Kolkata. The overwhelming response from Corporate Sector was not just a dream come true, but also the fruits of early realization and recognition of tremendous potential that all West Bengal offers in terms of market size.It was a prudence and foresight of Mr. S. C. Chakraborty about the market potential, and launched an Intracity courier company that would serve the needs of billions of Indians, spread across the length and breadth of the country. Transforming it into Zodiac Express Private Limited, strengthened the company's corporate standing. Ever since, the company has expanded its operations rapidly, opening 9 offices in Kolkata and Greater Kolkata in just two years. TToday the company is proud to have an impressive network to spanning more than 1100 destinations in West Bengal covering 19 districts in West Bengal & Sikkim.
TM
TM
ZODIAC EXPRESSSAFE - HANDS LOGISTIC
PVT. ITD.CREDENCE REQUITAL ADVISORY PVT.LTD
EKO BINGSHO SCUD INTERNATION
MERLIN 32/3T G.H. RD 188 JODHPUR PARK 35F, M.N. RD 188, J.P. RD.
COURIER & LOGISTIC COURIER & LOGISTIC COLLECTION SALESBACK OFFICE
(KOL HUB)
WEST BENGAL ALL INDIA & ABROAD WEST BENGAL KOL HUBBACK OFFICE &
CUSTOMER SERVICE
800 CORP & MNC BLUE DART & DHL R A & R M PROJECT VODAFONEZODIAC -
CUSTOMER SERVICE
NAME OF THE COMPANY
GROUP OF COMPANIES
NATURE OF BUSINESS
AREA OF OPERATION
ASSOCIATE WITH
TM
Domestic & International Couriering
TM
INVITES CAREER ASPIRANTS TO JOIN THE
“DREAM TEAM”
TM
BACK OFFICE SOLUTION PARTNER
TM
Infrastructure - 1/4As a courier company, we believe that our service is to gratify the time bound need of your business. Well-planned infrastructure is our greatest strengths.
Operation: A highly professional team of operation is working round the clock for achieving the target of delivery within stipulated hours.
Branch Network: Connectivity with own presence is the key to speedy delivery and personalised service. We have developed an impressive network of more than 19 branch offices, covering 1100 destinations in 19 districts of all over West Bengal & operations in Sikkim also.
Customer Care: A dedicated team of qualified customer care executives is concentrating our customer round the clock with the help of highly technical infrastructure, computerisation and communication by strait of art technology.
TM
Infrastructure - 2/4
Technological & Communication: We have a total computerisation in all the branches. The branches are connected with latest communication tools. We are always open for our customer queries and enquiries, with on line tracking tools, calculators and locators. Each and every individual consignment never goes out of the office premises without scanning.
Team: With the able guidance of our Founder Mr. S. C. Chakraborty with Mrs. Mita Chakraborty, being the part and parcel of the entire operation, a team of 1500 courteous and dedicated professionals is always equipped to serve our customers. We have a separate Customer Service Department, always on toes to serve our esteemed customers.
TM
Offices & Square Feet Occupied :
Registered & Head Office, S P Mukherjee Rd - 3,000 Sq. Ft.
Customer Care, Jodhpur Park - 6,000 Sq. Ft.Collection & Recovery, Jodhpur Park - 3,000 Sq.Ft. HUB- Kolkata 7,000 Sq.
Ft.HUB- Durgapore 2,500 Sq.
Ft.HUB- Siliguri 2,000 Sq.
Ft.HUB- Malda 1,250 Sq.
Ft.HUB-Kharaghpur 1,100 Sq.
Ft.Branch – 24 Pgs (N) 2,000 Sq. Ft.Branch- Howrah 2,000 Sq.
Ft.Branch- Hooghly 800 Sq.
Ft.
TM
Offices & Square Feet Occupied :
Branch- Burdwan 1,250 Sq. Ft.Branch- Asansol 1,250 Sq. Ft.Branch- Bankura 750 Sq. Ft.Branch- Bolpur 700 Sq. Ft.Branch- Baharampur 750 Sq. Ft.Branch- Jalpaiguri 500 Sq. Ft.Branch- Coachbehar 750 Sq. Ft.Branch- Gangtok 300 Sq. Ft.
And many more…
Distribution Centre, Garia - 1,000 Sq. Ft.Distribution Centre, Salt Lake - 2,400 Sq. Ft.Distribution Centre, Dalhousie - 750 Sq. Ft.
And many more…
Infrastructure - 4/4Computerisation
• IBM High end Servers – 4 Numbers• Around state-of-art PCs – 152 (approx.)
• 24 Hours Operations• All offices are connected through high Band Width Connection
• State-of-Art Document Scanning through Scanners in all Distribution
Centre.Warehouse for Maintaining Inventory
• 1500 Sq Ft dedicated space• Organized racking system
• Docs / material retained for 6 months or as per agreement with
ClientTM
Our Functional Departments- the Chain of Activities & Support Architecture
Operation Customer Care Logistics
•PKG &
FWD
•Pick up
•Sorting
•Delivery
•Verification
•POD Sorting
•Customer Service
•Logistics
•Domestic
•International Couriering
Back-end Support
Store SystemsFinance
& account
sHR &
Admin
Vigilance
Hardware &
NetworkingSystem
Developer MIS Data Entry
Sales & Mkt
g
TM
Our Valued Client’s ~ Depends On• Reliability, Punctuality, Security
• Time Bound Delivery• Strong Communication System• Advance Computerized System• Superior Trace & Track Facility
• Active & Responsible boys• Professional Management
• 1100 odd Destinations in West Bengal• 9 Offices in Kolkata & Greater Kolkata
• Specialised in delivering large volume of Documents• Nearly 1 Lac Documents delivery in a day
• 365 X 24 Hours Operation• 1500 Man Power involved
• 40 different Value Added Service provided• Inventory Management facilities available
• Reverse Couriering Facility available• Special Provision for MIS Reports
AND MANY MORE……..
TM
The Clientele and Our service
TM
Major Clients and our Sevice
A Service F ServiceABP Limited Couriering Fairfest Media Pvt Ltd Courier & LogisticsAmway India EnterpriseAlliance Capital Asset Mgmt (I) P LtdCouriering GApeejay Finance Group Couriering Global Chemicals Courier & LogisticsAsiatic SocietyAccounts Library Couriering HAssociation of Corp Advisers & ExecutiveCouriering HDFC Asset Managemant Co Ltd Courier & Logistics
HDFC Standard Life Insurance Co LtdCourier & LogisticsB Housing Development Finance CorporationCourier & Logistics
Bank of Punjab Ltd Couriering HDFC Bank Ltd. Courier & LogisticsBirla Sun Life AMC Ltd Himalaya Optico Courier & LogisticsBennett Coleman & Co Ltd Couriering Hindusthan Lever Ltd Courier & LogisticsBOC India Ltd Couriering HSBC Asset Mgmt Pvt Ltd Courier & LogisticsBata India Ltd Couriering
C ICESC Ltd CourieringIndia Today Grrops/Living Media Courier & LogisticsCholamandalam AMC Ltd CourieringIL & FS Courier & LogisticsClolamandalam Distribution Service ltdCourieringIBP Co Ltd Courier & LogisticsClolamandalam MS General InsuranceCourieringING Bysya Mutual Fund (ING Saving Trust)Courier & LogisticsCAMS CourieringInvestmart India Ltd Courier & LogisticsC. B. Management Services Ltd CourieringIndia Bulls Courier & LogisticsCFL Capital Financial Services Ltd CourieringThe Institute of Chartered AccountsCourier & LogisticsCenturion Bank of Punjab Ltd CourieringThe Institute of Company SecretariesCourier & Logistics
IDBI Bank Ltd Courier & LogisticsD ICICI Prudential Life Insurance Co LtdCourier & Logistics
Direm Marketing CourieringInfomedia India (Mumbai) Courier & LogisticsDuck BillDaulat Securities Ltd Couriering J
J . M. Morgan Stanley Retail Service LtdCourier & Logistics
TM
The Clientele and Our serviceK Q Service
Karvy Consultants Ltd Q M I India Pvt Ltd Courier & LogisticsKarvy Investment Securities LtdKarvy Stockbrocking Pvt Ltd RKashmir Sabha Royal Calcutta Golf Club Courier & LogisticsThe Kenilworth Royal Sundaram Alliance Insurance Co LtdCourier & LogisticsKhadim's Ram Krishna Mission Cultural InstituteCourier & Logistics
Red Box Courier & LogisticsL Reliance General Insurance Courier & Logistics
Reliance Life Insurance Courier & LogisticsLIC Mutual Fund Reliance Asset Management Courier & LogisticsLa Martinere Reliance Money Courier & LogisticsLawrence Commercial Pvt Ltd Reliance Broadband Courier & Logistics
MMDC SMaheswari Datamatics Pvt Ltd S O T C Courier & LogisticsMatheran Securities Ltd Soubhagya Advertising Service Courier & LogisticsMetlife India Insurance Sundaram AMC Ltd Courier & LogisticsMax New York Life Insurance Co Ltd The Statesman Ltd Courier & Logistics
Safe-Hands Logistic Pvt Ltd Courier & LogisticsN SASHA Courier & Logistics
National Institute of Personal Management Swapan Mukherjee (Rotary) Courier & LogisticsNational Stock Exchange of India LtdN P R Finance Ltd TN P R Forex Ltd Templeton Asset Mgmt (I) Pvt Ltd Courier & LogisticsN P R Infosystems Pvt Ltd The Bengal Rowing Club Courier & LogisticsN I I T Ltd Tata Infomedia Ltd Courier & LogisticsNicco Uco Alliance Credit Ltd TLC Relationship Management Courier & Logistics
O UOrtem Securities Ltd U T I Asset Management Co Ltd Courier & LogisticsOrix Auto & Business Solution Ltd
VP Visuvius India Ltd Courier & Logistics
Perless Securities Ltd Vodafone Essar South Ltd. Courier & Logistics
Operation Procedures for Courier & Logistics
Client DocsDocs
Pickup Documents from client
Operation Centre
Pickup man
SortingStampingStaplingGummingEnvelopingNumbering
Packaging & Forewarding
DOCS sent to EDP for Data Entry
Modem
Soft Copy Data through E-mail
POD Processing & Printing
POD POD
PDO Sent to P&F Dept for Stapling
BOX Sorting of POD along with
DOX
Operational Set Up
TM
Operation Procedures for Courier & Logistics
Activities of Distribution Centre
BOX Sorting
BAGS contain DOX sent to Distribution
Centers
Sorting of Documents Contractor Wise Pin code wise
DOXDOX
and handed over to Delivery Assistant
DOX Out Scanning
DOXDOX Delivery
Assistant
End Clien
t
Delivery of DOX to end client
ReturnedDOCS
SignedPOD
DOX & POD gets INSCANNED after
delivery
DOX &
POD
DOX &
POD
Bagging Returned POD and DOCS and sent to Customer Care Div.
Cust. Care
TM
Client
Op. Centre
Customer Care
Pickup Assistant
1
2
3
9
ZEPL’s Domain
Document Flow & Sharing of Processes in the Business Cycle
Distribution Centre
Client’s Customer
Delivery Assistant4
6
7
8
Contractor’s Domain
5
TM
Packing & Forwarding Processes
Documents
POD
Other Gadgets
ENVELOPING
Numbering Inventory
Stapling
Issue
BOXTM
VAS ~ Value Added Services• Packing & Forwarding
• Printing• Busting• Sorting
• Enveloping• Gumming
• Stapling, Numbering etc. as required by any Corporate for its backend operation
• Odd hour Pick-up & Delivery• Storing of Proof of Deliveries (POD) & Return Document on behalf of the
Client• MIS report provided as per recruitment of the Client
• Reverse Couriering• Mass Mailing
• Inventory Management• Specialise in High Volume time bound delivery
• Collection & Recovery process• Dedicated Customer Service with telecalling management
• Database management• Address verification & Credit Rating• Logistic Support through internet
And Many More ….
TM
Operation Of Courier & Logistics ~ Pick Up
Process Full Time Client Dedicated Pick-up: A special service
provided where our Company posts a Pick-up Personnel
during Client’s office hours in his office to collect documents. Some such
Clients are Vodafone, HDFC, and ABP etc.
Scheduled Pickup: Pick-up Personnel visits Clients Office as per his
convenience at scheduled time to collect documents.
On Call: A team of Pick-up Personnel are on Stand-by for pick-ups as
and when required.
TM
Operation Of Courier & Logistics ~ Customer Care & Verification Process
The Customer Care Department is mainly associated with services related to Customer Relation where it gives support to the various customer enquiry and complaints. Queries may come from both internal and external customers, the external customers being any Company personnel or the end-client and the internal Customer being any one within the Company. The Customer Care Department is functional in providing instant feedback to the Customer. The Customer Care Executives sits regularly with the Contractors & Delivery Assistants to discuss the problem faced by them while delivering the documents. They give guidelines to the Delivery Assistants for correct delivery of the Documents. The Customer Care Department is the indispensable part of this Organization as it constantly thrives to build the Goodwill of the company in the market by extending their Full Support & Co-Operation for day today operation.
TM
Operation Of Courier & Logistics ~ Complain Management Procedure
The Customer Care Department bridges the Gap between the End Client and the Company by giving support to the various customer enquiry and complaints over Telephone and sending the final Status of the Documents to the concerned Company.
The Customer Support Executives are always on their toes to solve the problem immediately and give right feedback to the Customer.
TM
Operation Of Courier & Logistics ~ Tracking & Tracing Procedure & Updation Of Delivery
Status The Customer Care Department performs a two-fold function one of which is purely associated with Customer relation and giving support to various customer enquiries and complaints.
The Customer Support Executives keeps a track of the total number of physical pods received and the tracking count creating a very high value reference bank for any queries or information.
The status Updation is the process to update the Delivery Status of any documents. TM
Operation Of Courier & Logistics ~ Verification Process
Sometimes the Customer Support Executives may suspect that a POD which has already been Delivered may not be delivered to exact person i.e. the Delivery Assistants may malpractices some wrong means.
The verification personnel will search for the name and address of the end client and try to deliver the documents to the right person. This process is initiated by the Customer Care Department.
TM
Customer Care Activities :
TM
COMPLAIN MANAGEMENT PROCEDURE
TRACING AND TRACKING PROCEDURE
POD RETURN STATEMENT
UPDATION OF DELIVERY STATUS
VERIFICATION PROCESS
DELIVERY AND RETURN STATEMENT TO CLIENT
INFRASTRUCTURE INCLUDING PEOPLE
COMPUTERISATION
TELECALLING
DISASTER MANAGEMENT
MIS
INVENTORY – ROTATION POLICY
BILLING
LOST/ DAMAGE
CUSTOMER FEEDBACK
POD & DOCUMENT SORTING
Mission BengalOur reading of the present market condition is that there is opportunity to expand our Company Vision in Bengal in the following way:
• Spread to State with all the Group Companies and not on a piece-meal basis
• This would mean a full package of services under one roof
• Reason for this is to bring to the table more opportunities primarily for the Franchisees / Associates and also for the Company
• The physical fall out of this would be in the form of
Substantial job opportunities & business opportunities Networking Hubs Branches
• Expansion Plans include going to Logistics & handling Cargo
• We firmly believe that this would improve business for Corporates, Small & Medium Companies and more importantly our Franchisees / Associates TM
West Bengal ~ Our Network – Mission Bengal
TM
Sikkim
West Bengal - 1
District - 19
Sikkim - 1
HUB - 5
Branch - 22
Delivery Centres– 7x21= 154
Booking Countres WB – 50x22= 1100
Office Network
Registered Office1
District Operation HUB Office5
District Branch Operation Office22
District Delivery Centre154
District Booking Counters1100
TM
TM
STATE1
NO OFDISTRICT
19
BLOCK341
NO OFPIN CODE
1755
NO OF PANCHAYAT
3441
NO OFCORP / MUNI / N.A / GRAM PANCHAYAT
ALLOCATION OF STATE
TM
OUR MOTTO TOWARDS EXPANSIONDISTRICT WISE CORPORATION, MUNICIPALITY & RURAL AREA BREAK UP
HUB- KOLKATA
TOTAL PIN CODE = 637 SERVICEABLE PIN CODE = 572
DISTRICT CORPORATION MUNICIPALITY RURAL AREA
KOLKATA 108 NIL NIL
HOWRAH 21 42
HOOGHLY 32 83
24 PGS ( S ) 06 95
24 PGS ( N ) 20 120
NADIA 15 95
108 94 43
TM
HUB- DURGAPUR
TOTAL PIN CODE = 325 SERVICEABLE PIN CODE = 177
DISTRICT CORPORATION MUNICIPALITY RURAL AREA
BURDWAN 02 46 115
BANKURA 04 38
PURULIA 03 44
BIRBHUM 08 65
02 61 262
TM
HUB- KHARAGPUR
TOTAL PIN CODE = 325 SERVICEABLE PIN CODE = 80
DISTRICT CORPORATION MUNICIPALIT RURAL AREA
PASCHIM
MIDNAPORE 15 72
PURBA
MIDNAPORE 16 86
31 158
TM
HUB- SILIGURI
TOTAL PIN CODE = 202 SERVICEABLE PIN CODE = 95
DISTRICT CORPORATION MUNICIPALITY RURAL AREA
JALPAIGURI NIL 04 52
DARJEELING 09 55
COOCHBEHAR 05 38
SIKKIM 03 26
31 171
TM
HUB- MALDA
TOTAL PIN CODE = 188 SERVICEABLE PIN CODE = 84 DISTRICT CORPORATION MUNICIPALITY RURAL AREA
MALDANIL 05 49
MURSHIDABAD 15 77
UTTAR DINAJPUR 04 13
DAKSHIN DINAJPUR 02 23
26 162
TM
OUT OF TOTAL
PINCODE ZODIAC SERVE 70% OF THE
TOTAL AREA
TM
22 APROX.
440 APROX.
440 APROX.
110 APROX.
2200 APROX.
15400 APROX.
22 STATE X 5 BLOCK
440 DIST X 5BL.
2200 X 7 PIN CODE
22 X 20 DIST.
22 STATE X 20 DIST.
STATE
DISTRICT
HUB
BRANCH
OPERATION CENTRE
BOOKING CENTRE
ALL INDIA PROJECT
Retailing This is the first time that Zodiac had stepped into Retailing business,
with our core marketing and analyst team we had started our Franchisee business from 1st Nov. 2008 through out West Bengal.
We are offering the following facility & services for Franchisee which are enumerated below.
•AWB / CN will be provided by the principal at free of cost.
•Pick up will be carried out on cost sharing basis.
•Stationery will be supplied by the principal with prior requisition.
•Security deposit will be charged on the basis of location.
•Glow sign board will be provided on 50% cost sharing basis.
•Tariff card & brochures will be provided free of cost.
We have our prolific team who are designated and trained to back up the Franchisee for better business.
TM
ACHIEVEMENTS OF COMPANY
JINGLE
TV TELECAST
CARNIVAL
INVITEE AT BANGA SANMELAN
Different commercial Advertisement:-7 day 7 car, 91.9 fm, ABP, Telegraph, Yellow Pages, Just Dial etc.
Future Propulsion
As the company is in expansion mode, therefore huge changes are on spree. As we are launching X-Zapta in recent times which will help us to stream line various jobs which are untracked. Our website is under construction and would soon going to launch in a new look. Our development team is working 24 x 7 to meet the dead line for the project.
Simultaneously, we are also working on all India project with a revelation to have a mark on Indian soil. Our motto is to serve customer as we value their time & necessity.
Our Aim
We are committed professionals offering reliable and consistent
service. We initiate on new innovation through dedication,
commitment, teamwork, sincerity and honesty to achieve
customer delight. We have a vision of making a household name in
India and have good recognition globally. We aspire to develop
high competency and achieve zero error in service through high
technology and be synonymous with quality service and become a
million group by 2007.
TM
Our “SANKALP”………
To reach 1100 destinations To deliver 500000 documents per day
To employ 10000 peopleTM