Citizen Portal

Citizen Portal: Vision

For Government Agencies Who Want To Promote Civic Engagement; Citizen Portal will

allow the Agencies to bring all business processes and information online in one place And

provide access to citizens, when, where and how they want.

Unlike Other Products Which Are Completely Canned Citizen Portal will allow The Agencies

To utilize Full Power Of Civic Platform for citizen facing services. This supports our

company strategy of Bringing Trust And Flexibility To Citizen Interaction With Government

And Reinstates Our Belief That Engagement Makes All The Difference.

Citizen Portal: Vision Highlight

Utilize full Power Of Civic Platform for citizen facing services and bring all business processes and information online in one place.- Integrated all Accela/ 3rd party products- turnkey solution- Unified behavior/ look & feel- Single Authentication for citizens- Delivery mechanism – tiered approach- Agency branding – tiered approach

Provide access to citizens, when, where and how they want- Mobility/ device agnostic- Browser agnostic- Responsive/ adaptive design- UX

Citizen Portal: Agency Segments

Broad classification based on Agency budgets:

1. Tier 1 & 2

2. Appetite for custom portal development

3. Use own portal/ UI

4. Enterprise delivery is preferred

1. Tier 3 & below

2. No appetite for custom portal development

3. Accela’s UI/ portal

4. SaaS delivery is preferred

Deductions:

1. One solution may not fit both2. Consider both segments for system design3. Focus on 1 for development & delivery

Citizen Portal: All New Citizen Portal

Proposed Focus Areas:

1. Design for the cloud

2. Decoupled application (can have its own deployment strategy/ release cycle)

3. Find a better balance between customizability and UI/UX control

4. Citizen Portal dictates the UI, not a common AA template that gets strip down. But: Source

of Data/Permissions/Business Logic is still AA.

5. Civic ID integration

6. Use AA REST (new architecture)

7. If successful, the product becomes a SaaS offering and existing ACA becomes an ACA

Enterprise. Both products coexist, for different customers ACA is there if you need total

control or customization.

Citizen Portal: All New Citizen Portal

Proposed Components:1. Home Page

• Centered around discovery• Customizable via predefined widgets/tiles. The page has hooks to include widgets • An API makes it possible to include custom widgets outside the AA/ACA release cycle

2. The app acts as a host of micro apps. These apps:• Handle in-take forms and display of record details• Handle exposing a presentation screen to be included as a widget/tile in the front

page• Have access to an authentication method (isRegistered or hasPermissions) that

allows for UI control but permissions live in AA3. A User dashboard

• “My Applications” / Applications Pending / Notifications4. A common UI framework

• UI Framework provides consistent look and feel across apps• It provides a framework for micro apps.

• For example. A PageFlowController that handles navigation in your forms

Citizen Portal: All New Citizen Portal - MVP

Proposed MVP Scope:

1. What: A prototype that has:

• a customizable home page

• 1 app that can demonstrate functionality end-to-end (intake forms and display its

data)

• user dashboard.

2. When: User’s Conference/Summer(?)

3. Needs: Eng/UX resources/ Cross team dependency

Citizen Portal: Execution Approach

• Longer term vision for citizen portal to be flexible and scalable

• Read and Post data from all Accela and 3rd products

• Development team focus areas and room for innovation

CBX• Productize electric orange

approach for UI• Responsive pages?• Customer Commitments• Bug fixes/ defects

CB1

Hold the market!- User Interface theme for 8.0 release- Ongoing Customer Commitments, Fixes/ Defects - Do we need responsive design in 8.0?

Execution Approach:- 2 development tracks for Citizen Portal- CB1 (7.3.3.0 – Intermediate release in Jan 2015)- CBX (the zing thing) – revolutionize the citizen portal

Build a Great product!- Longer term vision for citizen portal to be flexible and scalable- Development team focus areas and room for innovation- SaaS

Necessary Considerations

Citizen Portal: Approach

• Use this development track to revolutionize the Citizen Portal

• Onsite/ offshore team for better coordination during iterations

• Accela engage 2015 – MVP (Internal) release• Decision Points• Fix Stuff and release all new Citizen Portal

CBX

• Use this development track to continue supporting our existing Citizen Portal customers.

• Offshore team works on this• Work on existing code base• Avoid major feature

enhancements

CB1W

ork

Tac

tics

Mile

sto

ne

s

MVP• Release CBX MVP for internal audience• Monitor CBX progress; consider releasing MVP

before Accela engage 2015

GA• Initially targeted for new customers• Identify breaks/ expectation gaps• Fill gaps/ merge with CB1 feature set• Release all new/ revolutionized Citizen Portal –

iterate and release

CBX

8.0• Electric orange• Customer Commitments• Bug fixes

8.1• Customer Commitments• Bug fixes

CB1

Citizen Portal: Agile Dev Roadmap for 2015

CBX

CB1

8.0

GA

8.1

GA

MVPGA

• Feedback loop with Internal Audience

• Customer Success• Sales – SCs/ COE• Customer Support• Professional

Services• Advisory Board/

Champs• Validate MVP and make

post MVP decision

MVPInt

Re-skin Intake formsCustomer CommitmentsProduct Enhancements

Bug fixes

StartHere

8.x

GA• Fix stuff• Incorporate feedback• Merge CB1 features• Initial release for new

customers• Migration path for

existing customers

Maint

What’s Next?

Release Planning