Cisco IP Phone Training CNS Telecommunications PHONE: 352-273-1234.

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Cisco IP Phone Training CNS Telecommunications PHONE: 352-273-1234

Transcript of Cisco IP Phone Training CNS Telecommunications PHONE: 352-273-1234.

Page 1: Cisco IP Phone Training CNS Telecommunications PHONE: 352-273-1234.

Cisco IP Phone Training

CNS TelecommunicationsPHONE: 352-273-1234

Page 2: Cisco IP Phone Training CNS Telecommunications PHONE: 352-273-1234.

Cisco 7975

8 Button Set Buttons can be configured as a

combination of Lines, Speed Dials, Busylamp Fields or Call Pickups

Up to 8 lines

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Cisco 7960, 7962, 7965

6 Button Sets Buttons can be configured as a

combination of Lines, Speed Dials, Busylamp Fields or Call Pickups

Up to 6 lines

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Cisco 7940, 7942, 7945

2 Button Sets Up to 2 Lines or 1 Line & 1 Speed Dial All the same features of larger phones

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Cisco 7914, 7915, 7916 Add-On Modules 7914 - 14 programmable buttons Line Appearances, Speed Dials or both

7915 & 7916 – 24 programmable buttons Speed Dials, Busy LampFields or Call Pickup

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LCD Display Displays line appearance and speed

dials

Provides features such as date, time, calling party name, calling party number, number dialed

Soft keys for added features

Icons depicting call status

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Phone Features LIGHT ON HANDSET - Indicates message waiting

and flashes when a call is incoming SCROLL UP/DOWN KEY

Scrolls between calls Through directories, services, settings

VOLUME Controls ringer (auto save) Incoming caller (press save)

HEADSET – Built-in headset port MUTE - Only “mutes” your side of call (you can still hear

caller) SPEAKER

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Feature Keys

Messages – Direct access to voice mail

Directories – Identifies incoming calls, call logs, and directory information

Missed Calls Received Calls Placed Calls IPhone Directory Personal Directory

NOTE: Calls can be placed from directories (must edit if off campus calls)

Settings Contrast – (set contrast) Ring type – (set ringer)

Services – configured on web http://iphone.voip.ufl.edu/ccmuser

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Soft Keys Four soft keys that guide users through

call features and functions

On screen display changes based on operation you are doing

Not all soft keys apply to our system

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On Hook – Soft Keys 1-Redial

2-New Call – Press to make new call

3-CFwdALL With phone on hook: Press key Dial number to which you want phone forwarded

(display will show ‘Forwarded to XXXXX’) To remove, press CFwdALL once

4-Blank

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Off Hook – Soft Keys First screen

1-Redial 2-End Call 3-CFwdALL 4-more (takes you to 2nd screen)

Second screen 1-Pick up 2-GPickup 3-Meet Me 4-more (takes you to 1st screen)

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On a Call – Soft Keys

First screen 1-Hold 2-EndCall 3-Transfer 4-more

(takes you to 2nd screen)

Second screen 1-Park 2-Conf 3-ConfList 4-more (takes you

to 3rd screen)

Third screen 1-Select 2-Join 3-Direct Transfer 4-more (takes you

to 4th screen)

Fourth screen 1-VidMode Not Used

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On Hold – Soft Keys First screen

1-Resume 2-New Call 3-DirTrfr 4-more (takes you to 2nd screen)

Second screen 1-Select 2-Join 3-blank 4-more (takes you to 1st screen)

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Information Key (i) or ? Key

Press this key (i), then any of the 4 surrounding keys or the soft key for information about that key.

Press twice for help with using “help key”

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Call Functions

This overview will show how to:

ANSWER A CALLANSWER A CALL TOGGLE BETWEEN CALLSTOGGLE BETWEEN CALLSTRANSFER A CALL TRANSFER A CALL CONFERENCE CALLSCONFERENCE CALLS

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ANSWER A CALLANSWER A CALL

There are several ways to answer a call Pick up receiver Press speaker button Press Answer soft key If you are using a headset, you must

press Answer soft key Press line button

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ANSWER WHILE ON EXISTING CALL ANSWER WHILE ON EXISTING CALL (Toggle)(Toggle)

Press the Answer soft key when you are on a call and another call comes in

No need to put first call on Hold (the phone will do it for you)

The call you are on will be grayed and show steady The call on hold will blink You can toggle between calls with the blue toggle key

(Up / Down Arrow Key) Press EndCall soft key when you want to hang up from

the call you are on You will then see Resume on the soft keys Press Resume Retrieve call

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CALL TRANSFERCALL TRANSFER

To transfer a call from your line to another line

Press Transfer soft key Dial number

If you wish to announce the call, stay on the line. If no answer or call is rejected, press End Call

then Resume.

Press Transfer soft key

Example: to transfer to extension 392-1234 Transf, 2-1234, Transf

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CONFERENCE CALLSCONFERENCE CALLS Dial number (or from existing call) Press more then Confrn soft keys Dial second number After you connect to second number,

press Confrn soft key again Press Confrn soft key Dial third number After you connect to third number,

press Confrn soft key again

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Questions?

More info: http://telecom.cns.ufl.edu/

Phone: 352-273-1234

Thanks for your attendance !

Created by: Jackie R. Wilk [email protected] updated: by Rosa Jackson 04/21/2010


Chapter 1234

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