CIO ISU Application Team Capacity Management Information ... Manual _V1.0.pdfCIO ISU Application...
Transcript of CIO ISU Application Team Capacity Management Information ... Manual _V1.0.pdfCIO ISU Application...
CIO ISU Application Team Capacity Management Information System (CMIS)
CIO ISU Application Team Capacity Management Information System (CMIS)
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Table of Contents
1 Document Control
1.1 Authored By
1.2 Approvals
1.3 Version History
2 Introduction
3 Benefit of the tool
4 Countries using the tool & Gone live date
5 Client
6 Business process flow
7 Process flow description
8 User screen
9 Upload capacity reports
10 Threshold breached tracker
11 Reports
12 Admin
13 User manual
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1 Document Control
1.1. Authored by:
By signing this document, I tender it for approval.
Kumar Amrit Analyst Date: 01/09/2017
1.2. Approvals:
Role Print Name Date Version
Number
Signature
Team Lead Praveenkumar. Anna 02/Jan/2017 1.0
Approval Sweta. davda 1.0
Process team Sumitha. Arun 1.0
1.3. Version History
Effective Date Version Author/Company Description of Change
02/01/2017 1.0 Kumar. Amrit Initial Draft
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Capacity Management Information System Tool
2. Introduction:
Capacity Management Information System (CMIS) tool is used to create central repository of
capacity reports and creation of workflow to address the action items (threshold breached
devices like network, voice and server) assigned to the respective domain teams (Network,
Voice and Server team).
3. Benefits of the tool
This tool would help in reducing the man hours spent by capacity management team, location
Network, Voice and Server Team for consolidating the data from multiple excel files and arriving
at capacity analysis, mitigation control and action tracker. It will act as a single platform for
tracking all the device utilization (i.e. Network, Voice, Server).
4. Countries using the Tool & Gone live date
India
Philippines
China
Bangladesh
Gone Live: 16th Jan 2017 for the above regions
5. Client:
Infrastructure Services for Accenture (ISA) – Domain Team and Capacity Management
Team
Domain Team comprises of: NS(Network) Team, DS(Server) Team, Voice Team.
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6. Business Process flow
Figure 1: Business process flow for CMIS (Capacity management information system) tool.
7. Process Flow Description:
Domain Team(Network/Voice/Server) uploads utilization report CTB (Capacity
Threshold Breached) ticket generated from the tool, if threshold of device is breached
two consecutive time Capacity Management team reviews the CTB ticket Assigns
Domain Engineer for a ticket Domain Engineer takes action CTB ticket again comes
back to Capacity Management team for final review Capacity management team can
perform actions on the ticket like ‘On Hold’, ‘User to Clarify’ or ‘Close’.
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User Screen
User to login with Enterprise ID& password using the below URL. URL: https://cmis.accenture.com/
Figure 2:user login screen User will be presented with options to select region
Figure 3: Region selection screen in CMIS.
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On Selection of region, user will be navigated to the home screen.
Figure 4: Home page of CMIS tool.
On the Home page, User can navigate to multiple sections:
Upload Capacity Reports – Allows users (domain and capacity management team) to
upload device utilization report.
Threshold Breached Tracker – Helps the capacity team members to take actions and
keep a track on generated CTB (Capacity Threshold Breached) ticket.
Reports – Allows the Capacity Management team to generate raw and graphical
reports.
Admin – Allows the admin user (capacity team) to maintain master data for facilities and
engineers.
User Manual – Provides the user with a guide to use the tool.
Upload Capacity Reports:
This section will have three sub section – Network, Device, Server device.
User (Domain Team) will select their respective device type and download the template
in the local system.
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User will have to fill the template with relevant data. Column headers highlighted with
yellow color are mandatory.
User then needs to upload the same template (with same file name) in the tool.
All fields marked with Red Asterisk (*) are mandatory fields.
On successful upload of template, user will get a confirmation message for the same.
Post upload of template, user can click on ‘Preview’ option to view/edit the uploaded
data for the current week.
Figure 5: Upload capacity reports sub menus.
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Figure 6: Screen to upload utilization report.
Figure 7: Screen for Preview option to preview and edit uploaded data.
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Threshold Breached Tracker:
User to click & fill Software Details
This section has different sub menus available for different teams.
Domain team will have ‘Pending Capacity Management team
Capacity team will see a list of CTB (Capacity Threshold Breached) ticket with details for
each ticket.
On click of that, a pop window will open which will show all the parameters for that
device. All the fields will be greyed out except the Remarks, status, incident number,
change request number, assignee.
Once the details are filled, submit the form.
Figure 8: Screen showing sub menus for threshold breached tracker
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Figure 9: Screen showing list of all the CTB (Capacity threshold breached) tickets generated
from the tool.
Figure 10: Screen showing CTB ticket details.
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Figure 11: Pending for Domain Team Review
Figure 12: Domain team form for the CTB ticket
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Figure 13: Final Capacity Team Review
Figure 14: Final Capacity team review screen CTB ticket
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Reports:
This section will only be visible to Admin (Capacity Management team) and will be
hidden for domain team.
This section has two sub sections: Raw report and Graphical reports. User can generate
the raw and graphical report based on the device type selected. Under each report type
device types can be selected
Figure 15: Sub menus under Report section.
Figure 16: Raw reports listing all the devices uploaded by the domain team.
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Figure 17: Graphical reports showing information for devices uploaded by domain team.
Admin:
This section will only be visible to Capacity management team and will be hidden for
domain team.
This section will have two sub menus: Add/Update Facility, Add/Update Engineer detail
Under Add/Update Engineer details, we have multiple options to add IT lead, server
lead, network lead, voice lead.
The user can view the list of facilities, can update a facility name and can make a facility
active or inactive. Only active facilities will be shown in the drop downs of all the
screens.
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Figure 18: Sub sections under Admin module.
Figure 19: Option to edit/update facility details.
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Figure 20: Option to edit/add lead details.
Figure 21: Edit/Add IT Lead Details:
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Figure 22: Edit/Add Network Lead Details
Figure 23: Edit/Add Voice Lead Details
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Figure 24: Edit/Add Server Lead Details
Figure 25: Suggestion Screen
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Figure 26: Feedback Screen
Figure 27: Sign out Screen
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User Manual:
This section will consist of a document which will help user to get familiar with the tool.