Chapter- 2 Overveiw of the Org

8/3/2019 Chapter- 2 Overveiw of the Org

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CHAPTERNO-2

OVERVIEW OF

THE

ORGANIZATON


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OverviewOverviewof the Organizationof the Organization (PTCL)

Registered Office (Head Quarters)

Block-E, Corporate Headquarters, G-8/4, Islamabad-44000, Pakistan.

Tel: +92-51-2263732 and 34

Fax: +92-51-2263733

Website: www.ptcl.com.pk

INTRODUCTION

Ten years into a new century, the telecom sector of world finds itself at crossroads after

changing itself almost beyond recognition over the last 25 years. Privatization and

competition are the order of the day, with a majority of countries having adopted these

policies to advance their telecom sector. The results have been impressive; the industry has

grown at unprecedented pace. Although there has been a phenomenal growth in Pakistan,

especially in the cellular mobile communication and in the internet, yet the late density

remains almost stagnant.

So far PTCL is the sole land line service provider of Pakistan. PTCL is the giant of Pakistan

telecommunication industry and enjoying the monopoly. This part of the report contains a

brief introduction of PTCL. This introduction is divided into two parts, history and current

situation.

BRIEF HISTORY

Over the years, technology has changed the concept of communication and what was thought

to be a fictional only a decade ago, has actually made its way through to our hands today.

This is the future we dreamt of so fondly. Welcome to the modern age, of

telecommunication, which have become complementary to our lives? But there must also be

an anchor to introduce, allow, improve and channelize all these services and innovations

sweeping through the globe. In Pakistan same anchor is Pakistan Telecommunication

Company Limited from the humble beginnings of posts & Telegraph Department in 1947

and establishment of Pakistan Telephone & Telegraph Department in 1962, to this very day,

PTCL is a story of commitment and vision.


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Pakistan Telecommunication Corporation (PTC) set sails for its voyage of glory In December

1990, taking over operations and functions from Pakistan Telephone and Telegraph

Department under Pakistan Telecommunication Corporation Act 1991. This coincided with

the Governments competitive Policy, encouraging Private Sector participation and resulting

in award of licenses for Cellular, card-operated Payphones, paging and, lately, data

communication Services.

Pursuing a progressive policy, the Government in 1991, announced its Plans to privatize

PTC, and in 1994 issued six million vouchers exchangeable into 600 million shares of the

would-be PTCL in two separate placements. Each had a par value of Rs.10 per share. Thesevouchers were converted into PTCL Shares in mid 1996.In 1995, Pakistan

Telecommunication (Reorganization) Ordinance Formed the basis for PTCL monopoly over

basic telephony in the country. It also paved the way for the establishment of an independent

regulatory regime. The Provisions of the Ordinance were lent permanence in October 1996

through Pakistan Telecommunication (Reorganization) Act. The same year, Pakistan

Telecommunication Company Limited was formed and listed on all stock Exchanges in

Pakistan. Since then, PTCL has been working vigorously to meet the dual Challenge of

telecom development and socio-economic uplift of the country. This is characterized by a

clearer appreciation of ongoing telecom scenario where in convergence of technologies

continuously changes the shape of the Sector. A measure of this understanding is progressive

measures such as Establishment of the companys mobile and Internet subsidiaries (U-fone &

Paknet) in 1998.

As telecommunication monopolies head towards and imminent end, services and

infrastructure providers are set to face even bigger challenges. Pakistan also entered post-

monopoly era with deregulation of the sector in January 2003. On the Government level, a

comprehensive liberalization policy for Telecom sector has already been announced now.

Now PTA have issued License to two new telecom companies in Pakistan TELENOR

international and WARID TEL this act will put some challenges for PTCL to cope with.

PTCL is in process of enhancing organizational and business Proficiency through vertical

integration and horizontal diversification. At the same time, cross-national ownerships,


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operations and partnerships are being evaluated with a view to developing and diversifying

the business.

These are few historical developments of PTCL through the years.

Historical Background

1947 Posts & Telegraph Dept. established

1962 Pakistan Telegraph & Telephone Deptt.

1990-91 Pakistan Telecom Corporation ALIS: 850,000 Waiting list: 900,000

Expansion Program of 900,000 lines initiated (500,000 lines by Private

Sector Participation 400,000 lines PTC/GOP own resources).

1995 About 5 % of PTC assets transferred to PTA, FAB & NTC.

1996 PTCL Formed listed on all Stock Exchanges of Pakistan

1998 Mobile & Internet subsidiaries established

2000 Telecom Policy Finalized

2003 Telecom Deregulation Policy Announced

2005 26 % Shares by Etisalat UAE through open bidding

CURRENT SITUATION OF ORGANIZATION

After having brief introduction from past end of PTCL now we move towards the current

situation of the company .In this part focus will be on the:

Structure of organization

Technical & operational Net work

Services provided by PTCL

Financial front of PTCL

Competitors and subsidies


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GENERAL ORGANIZATIONAL STRUCTURE OF PTCL

BOARD OF DIRECTOR

PRESIDENT AND CEO

SEVP(SENIOR EXECUTIVE

VICE PRESIDENT)

EVP (EXECUTIVE VICE

PRESIDENT)

REGIONAL GENERAL

MANAGER (RGM)

SENIOR MANAGER

/DIRECTORS

MANAGER

ASSISTANT MANAGER

INCHARGE

CLERICAL STAFF


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STRUCTURE OF PTCL OFFICES IN D.I.KHAN

MAIN OFFICES

The Head Office of Pakistan Telecommunication Company Limited is situated in Sector G-

8/4, Islamabad, which is headed by the President. Besides, it has Regional Headquarters

like:

Islamabad Telecom Region,

Rawalpindi Telecom Region,

Hazara Telecom Region Abottabad,

Office of General

Manager

Office of General

Manager

Revenue Office

Development Office Operation Office

Maintenance Office Long Distance Office

Divisional Engineer

Microwaves


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Northern Telecom Region-I Peshawar,

Northern Telecom Region-1I D.I.Khan

Lahore Telecom Region (South),

Lahore Telecom Region (North),

Multan Telecom Region,

Faisalabad Telecom Region

Southern Telecom Region-I Hyderabad

Southern Telecom Region-II Karachi

Southern Telecom Region-V Sukkur

Western Telecom Region Quetta.

Switching network Central region Lahore.

These Regions provide Telecommunications services to the customers in their respective

areas. Apart from these, PTCL has an Optical Fibre Construction Region Lahore and Optic

Fibre System Islamabad, each headed by a General Manager to install, operate and look after

optic fibre systems/cables.

Technical & Operational Net Work

Pakistan telecommunication Corporation under the Act 1996, Pakistan Telecommunication

Authority (PTA) issued a license to Pakistan Telecommunication Company Limited for the

provision of telecom services within Pakistan to private sector and the general public as the

Federal Government may determine and during the exclusivity period of the Pakistan

Telecommunication Company Limited (PTCL) specified in above-mentioned Act. PTCL has

25 years license to provide telecom services in Pakistan with Stake in the Company with

about 62% equity. PTCL has largest network and huge infrastructure for its more than

4,405,161users as on (Mar, 2008).

Switching Technology

There are 7 different kinds of switching technologies currently operational in PTCL network.

Alcatel

Siemens

NEC


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Ericson

Hawaii

J.S telecom

ZTE

With these different switching technologies PTCL is running its huge network and providing

different communication facilities to its customers.

TECHNICAL AND OPERATIONAL MILE STONES

PTCL is continuously improving its network. During the year 2007 PTCL installed capacity

was 4940154 but now in current year the installed capacity is improved. PTCL achieved

100% digitalization in this year.

Computerized Fault Management System

This feature of PTCL improved network & is being used to register & rectify

Land Line Faults in a computerized way. This system was working in few

cities but now it is available all over the Pakistan.

Launch Of IN Platform

To augment the capacity and introduce additional value added services a new

Intelligent Network (IN) Platform was launched in October 2003.This

platform has higher capacity for prepaid calling cards and provision for

introduction of new services.

Optical Fiber Junction Access Network

To further support the launch of new services the optical fiber junction access

network has been in implementation phase. This system further supports the

upcoming project of PTCL WLL (wire less local loop), Broad Band Services

& IPTV.

Management of PTCL

Walid Irshaid

President & Chief Executive Officer

Muhammad Nehmatullah Toor

S.E.V.P (Finance) / Chief Financial Officer(C.F.O)


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Mohammad Nasrullah

Chief Technical Officer (C.T.O)

Syed Mazhar Hussain

S.E.V.P (HR / Admin & Procurement)

Hamid Farooq

S.E.V.P (Business Development)

Javed Mushtaq

C.I.O

Sikandar Naqi

S.E.V.P (Corporate Development)

Naveed SaeedS.E.V.P (Commercial)

Abdullah Yousef

S.E.V.P (Business Zone South)

Nasir Iqbal

S.E.V.P (Business Zone Central)

Farah Qamar

Company Secretary

Legal Affairs

Zahida Awan

Ghulam Mustafa

Board of Directors

Mr. Saeed Ahmad Khan

Chairman PTCL Board

Mr. Abdulrahim Abdulla Abdulrahim Al

Nooryani

Member PTCL Board

company.


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Dr. Waqar Masood Khan

Member PTCL Board

Mr. Abdulaziz Ahmed Saleh Ahmed Al

Sawaleh

Member PTCL Board

Mr. Jamil Ahmed Khan

Member PTCL Board

Dr. Syed Ismail Shah

Member PTCL Board

Mr. Fadhil Mohamed Erhama Al Ansari

Member PTCL Board

Mr. Abdulaziz Hamad Omran Taryam

Member PTCL Board

Dr. Ahmed Al Jarwan

Member PTCL Board


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Ms. Farah Qamar

Company Secretary PTCL

It is the highest body of PTCL, which has been vested with the function of policy

formulation. The first Director was elected by the subscribers in their first meeting. Under the

rules, the directors appointed are not being less than sever in numbers.

There is general body meeting once a year of all the shareholders to elect the members of

board of directors. A director once elected, holds office for a period of three years unless he

resigns, becomes disqualified from being a director or otherwise ceases to hold office. A

retiring director is eligible for re-election.

Current PTCL Network July, 2011

Installed capacity 5273091

Working connections 4,405,161

Total exchanges 2962

Telephone density per 100 population 2.9

Countries on ISD/(ISD STATION) 242

Customer service centers 154

Card pay phone 387,490

NWD stations 2092

UIA stations 1898

Total length of main optical fiber link 4591km

Optical fiber short haul links 127.2km

These are few basic facts about PTCL network. So taking over from posts & Telegraph

Department in 1947 to now providing sate of art technology it is really big achievement.


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MISSION STATEMENT OF PTCL

A companys mission statement is typically focused on its present business scope who they

are and what they do mission statement broadly describes an organizations present

capabilities, customer focus, activities and business makeup.

Pakistan Telecommunication company limited statement is stated as

An organizational environment that fosters professionalism, motivation and

quality.

An environment that is cost effective and conscious.

Services that are based on the most optimum technology.

Quality and Time conscious customer service.

Sustained growth in earnings and profitability.

STRATEGIC VISION OF PTCL

Strategic vision is a roadmap of a companys future- providing specifics about technology

and customer focus, the geographic and product markets to be pursued, the capabilities it

plans to develop, and the kind of company that management is trying to create 4. Strategic

vision of Pakistan Telecommunication Company is to be the leading ICT service provider in

the region by achieving customers satisfaction and maximizing shareholders value.

CORE VALUES OF PTCL

Values are general statements, procedures or understandings that guide or channel thinking in

decision making. It provides direction for action and regularizes the decision making in

certain circumstances.

Pakistan Telecommunication Company limited defines its values as

Professional Integrity

Customer Satisfaction

Teamwork


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Company loyalty

OBJECTIVES OF PTCL

Objectives are the ends towards which activity is aimed. These are the results to be achieved.

Pakistan Telecommunication Company limited states its objectives as under

To provide quality services to its customers in Pakistan.

To provide maximum satisfaction to its customers by using the latest technology.

To increase the worth of owners.

To lead the telecommunication industry in Pakistan.

Chapter- 2 Overveiw of the Org

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