CHANGI AIRPORTPROCESS TECHNOLOGY STRATEGY

CHANGI AIRPORT HISTORY

1970 & 1980 1990s 2000s 2010s

1975 JuneGovernment decide to develop new airport in Changi

1977 JuneReclamation Complete

1981Terminal 1 CompleteChangi officially declared open

1988Win 1st best airport in the world

1991Terminal 2 Officially Opened

1986Reach 10 million passengers

1994Reach 20 million passengers

1997Win best airport in the world for 10th consecutive year

2000Finish Terminal 1 Extension

2001Received Eagle Awards

2008Terminal 3 Opened

2012Terminal budget was closed, began terminal 4 preparation

CHANGI AIRPORT TERMINAL

Operations

Cargo Airline Passenger Airline

CHANGI AIRPORT FACILITIES

Sky Train Hotel

Convenient Store

PROCESS TECHNOLOGY STRATEGY

Manual machine tools

Online Book

Automated scheduling system

Mail Processing system Electronic point of

sale systems

Baggage Handling system

Global positioning system

Material processing technology (MPT)

Information processing technology (IPT)

Customer processing technology (CPT)

CLASSIFICATION OF PROCESS TECHNOLOGY

PROCESS TECHNOLOGY IN CHANGI AIRPORT

Service Workforce Instant Feedback Transformation (SWIFT) System

Advanced Air Traffic Management System

Improvement on safety and security system Access control and surveillance system

IT Service for passengers

Ground operation Sky train

City connection

Baggage Storage System (late 2007)

Service Workforce Instant Feedback Transformation (SWIFT) System

Save 2 million dollar SingaporeReduce employee needed for maintenance and house keeping by 5%Save 10,000 A4 paper each monthIncrease response time

iChangi Apps & Changi Interactive Kiosk

Reduce directional request at information service, focusing customer service to assist passenger in other area

Fast Tray Return System

• Reducing screening time• Tray can be handed out to

more passenger

Self Boarding gates - fast and seamless travel (FAST)

• Reducing man power needed

Air Traffic Management e-Schedules System for filling and

flight schedules

Invested in research and development to meet the rising demand on capacity

AIRSTRIP(AIRport System Technology, Research and Inovation Project) – Joint government initiative

Safety and security The Changi Airport Group manages

the overall safety and security

- Improvement Access control and surveillance system.

Ground Transportation Inter-terminal

transportation

- Changi Airport Skytrain operates between Terminal 1, 2, and 3, with a total of seven stations.

External Connections

- Rail MRT station located undeground

- Bus operated by SBS Transit and SMRT Buses

- Taxi Taxi stands exist in three terminals

Baggage System Using barcode for bag identity

and merge with tote RFID

BHS(Baggage Handling system) for interface and SCADA system for supervising activity

High speed baggage transportation on terminal 3

Conclusion Technology is one of main aspect needed to

achieve effectiveness in operational activity.

Characteristics of technologies required by Changi is technology that can accommodate large amounts of services so it can replace the manual function to provide rapid response for passengers.

With high dependability between the airport and timeliness of aircraft schedule, the technology can improve timeliness as needed

To keep pace with the increasing demands in aviation industry, Changi airport always evaluated their operational activity, which one of it is process technology.

Challenges: Build new runway and terminal (4&5)

Seamless flight connection for passenger

Become air hub in south east asia.