Change Navigator: From Resistance to Resillience
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Transcript of Change Navigator: From Resistance to Resillience
© 2013 Discovery Learning, Inc.
CHANGE NAVIGATOR
Christopher Musselwhite, M.A., M.S.I.E., Ed.D.
Discovery Learning, Greensboro, NC
Tammie Plouffe, MSOD.
Innovative Pathways, Toronto, ON
2 Hour Session Slides
Master
Draft 12 – 01 – 2014
INCREASE RESILIENCYREDUCE RESISTANCE
To help people better understand the emotional
journey everyone goes through during significant
change in order to:
PURPOSE
© 2013 Discovery Learning, Inc.
VS• Logical, transactional process
• Planning, structures, systems, broad
communication
• Detailed organization
• Psychological and emotional
process
• Trust, caring, and honest
communications
Change management Change leadership
Gary Bradt, The Ring in the Rubble, p.50.
© 2013 Discovery Learning, Inc.
OVERVIEW
FOUR STAGES
OF TRANSITION
YOUR TRANSITION
LOCATION
STRATEGIES FOR
BUILDING RESILIENCE
STRATEGIES TO
HELP OTHERS
© 2013 Discovery Learning, Inc.
STAGE 1: ACKNOWLEDGING
• Begins with a change
• The process of becoming aware
• Denial is common
• Information is critical
• Value – building understanding of need for and scope of
change
© 2013 Discovery Learning, Inc.
STAGE 2: REACTING
• Begins with awareness
• The process of coping with feelings
• Emotions are apparent
• Patience is critical
• Value – building acceptance and commitment
© 2013 Discovery Learning, Inc.
STAGE 3: INVESTIGATING
• Begins after feelings are vetted
• The process of exploring options
• Anticipation is common
• Honesty is critical
• Value – building commitment to new reality
© 2013 Discovery Learning, Inc.
STAGE 4: IMPLEMENTING
• Begins after direction is defined
• The process of understanding new expectations
• Learning is expected
• Buy-in is critical
• Value – building new skills, behaviors, and norms
© 2013 Discovery Learning, Inc.
YOUR CURRENT
CHANGE CONTEXT
• What changes are you currently
experiencing?
• What is driving the changes?
• What are you finding challenging? Exciting?
© 2013 Discovery Learning, Inc.
CHANGE VS TRANSITION
CHANGE IS
• An event / episodic
• Understood in terms of a
beginning
• Happens within a specific
time frame-time bound
• External and open for others
to see
• Psychological and emotional
• Understood in terms of ending
or letting go
• Gradual and differs from person
to person
• Internal and not always
observable
TRANSITION ISvs
© 2013 Discovery Learning, Inc.
The ability to be aware of, express and control our
own emotions is an important part of navigating a
change successfully, but so is our ability to
understand, interpret, and respond to the emotions
of others.
PUT YOUR OXYGEN MASK ON FIRST!
© 2013 Discovery Learning, Inc.
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RESISTANCE OR RESILIENCY
EMOTIONS THAT LEAD TO RESISTANCE
Anxiety, Confusion, Frustration,
Fatigue
EMOTIONS THAT LEAD TO RESILIENCE
Purpose, Enthusiasm, Optimism,
Confidence