Navigator Implementation

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EVERY CONNECTION has a starting point. EVERY CONNECTION has a starting point. WorldCat Navigator Implementation Process Tom Miller OCLC

description

Kick-Off Meeting Navigator Implementation presentation.

Transcript of Navigator Implementation

Page 1: Navigator Implementation

EVERYCONNECTI

ONhas a

starting point.

EVERYCONNECTI

ONhas a

starting point.

WorldCat NavigatorImplementation Process

WorldCat NavigatorImplementation Process

Tom MillerOCLC

Page 2: Navigator Implementation

In This PresentationIn This Presentation

•Who

•What

•When

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The Who . . . The Who . . .

First Wave

•Alexander Memorial Library

•Alpine Public Library

•Alvarado Public Library

•Atlanta Public Library

•Aubrey Area Library

•Austin Public Library

•Beaumont Public Library System

•Betty Foster Public Library

•Boyce Ditto Public Library

•Bridgeport Public Library

•Crowley Public Library

•Decatur Public Library

•Frisco Public Library

•Gatesville Public Library

•John Ed Keeter Public Library

•Kennedale Public Library

•Krum Public Library

•Lake Cities Library

•Laredo Public Library

•Lubbock Public Library

•Murphy Memorial Library

•Reagan County Library

•Roanoke Public Library

•Round Rock Public LS

•Salado Public Library District

•San Antonio Public Library

•Sanger Public Library

•Texarkana Public Library

•Texas State Library & Archives

•Tom Green County LS

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The Who . . . The Who . . .

The implementation teams

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The What and the When. . . The What and the When. . .

Objective What to measure

How to measure Timeframe

Service implemented for 31 libraries by 5/3/2010

31 libraries are able to provide Navigator to patrons

Conduct implementation audits throughout project to monitor progress

At bi-weekly meetings, every other Tuesday from January to June

Load or update WorldCat holdings for 31 libraries using OCLC Batch Services by 4/19/2010

32 institutions with and without holdings have current records in WorldCat

Use Batch Services tracking sheet to identify projects underway/complete and search WorldCat against symbol to verify holdings

At the bi-weekly meetings every other Tuesday from January through early June.

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The What and the When. . . The What and the When. . .

Objective What to measure

How to measure Timeframe

Service response time for patron requests does not go beyond 45 seconds

Time that it takes to return search results, availability, and request confirmation

Monitor and record the response intervals between hitting submit button and response for results, availability, and borrowing requests

After each major component integration (Group Availability, NRE, and Authentication) Continuous monitoring of the service

Measure patron satisfaction with Navigator service

Patrons’ level of satisfaction with the Navigator service

Generate usage reports to track use of the service and survey patrons for feedback

Post-implementation at approximately three to four weeks after roll-out, during Evaluation Phase

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The What and the When. . . The What and the When. . .

Objective What to measure

How to measure Timeframe

Service is available 95 percent of the time

Access to service allows searching, getting item availability, and submitting requests

Access service during peak usage periods and at random intervals and record response times

Automated monitoring by OCLC Compare total hours of service time available with hours unavailable, including planned/scheduled service outages

Post-implementation phase, during Evaluation phase

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The What and the When. . . The What and the When. . .

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The What and the When . . . The What and the When . . .

How closely we adhere to our time scale is largely dependent on several key factors:

•Responsiveness of libraries

•Engagement of libraries

•Responsiveness of OCLC

•Resources (People and Time)

•Communications

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Thank You!Thank You!

Questions?