Change Management - nasact.org · Change management is going to be critical for Washington's...
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Change Management Considerations and Processes
Transcript of Change Management - nasact.org · Change management is going to be critical for Washington's...
Change ManagementConsiderations and Processes
The impact of assumptions
Assessment tools
Managing change - always
AssumptionsSome truths about change
Perception is everything
Reality – Perceived Reality
= Magnitude of change
MAJOR: disruptive
MINOR: acceptable
Perceive
Process Reality
Change is a process
Individuals register
change as pain
Expectations shape reality
Magnitude drives
perception
Change manifests as emotion
Change Resilient: The Stable Organization
Understandchange is a process that causes pain
Carry the hope and belief that you can adapt
Stay aware and change
expectations; improve skills and
adapt
Have the tools tomanage change; have empathy to
lead change
Addressing Perception
What are you trying
to get done?
What are the
desired behaviors
?
What is the
approach?
Resistance Strategies
• Resistance is the demonstration of pain
• Expect decreased productivity
Acknowledge resistance
• Personality, perception, power
Identify reasons for resistance
• Quick wins
• Build momentum
Develop a strategy for resistance
Personality
PowerPerception
Leadership Role in Change Management
Manage the environment
• Operate above the noise
• Court the uncommitted
• “Cook the conflict”
• Place the work where it belongs
Manage Yourself
• Stay in your lane
• Anchor yourself
Heifetz and Linsky, “A Survival Guide for Leaders,” HBR 10 Must reads on Change Management.
Intermission
Attendance Verification
CPE Code
ApproachesTools and methodologies for a successful change management program
Change Process
Initiate Plan Execute Stick
Prosci Institute: ADKAR
BuildAwareness
CreateDesire
DevelopKnowledge
FosterAbility
ReinforceReinforce
Merging approaches
ProsciA D K A R
Steps Initiate/Plan Execute Stick
Tools • Assessments
• Threats / Opportunities
Matrix
• Stakeholder analysis
• System Factors
• Change plan
• Power and Influence
Map
• Resistance and
influence strategies
• Force Field Analysis
• Behavior, Consequence
Analysis
• Change Controls Checklist
Disruption means success
Key System Factors: A quick exercise
Key System Factor Enabler Barrier
VISION Open meetingsAny perceived lack of
commitment on my part
ACCOUNTABILITYGive staff leadership roles in meetings
Discomfort with public
speaking
STAKEHOLDERMonthly updates to managers
Don’t attend my update
meetings
SKILLS Certifications Cost of training
METRICS Friendly competition Check HR policies
REINFORCING BEHAVIORPizza days, team buildsRecognition to stakeholders
Competing priorities from
other units
The New Normal: A quick exercise
Factors Enabler Barrier
The Washington Story
• OneWA
• Where we are today / Where we are heading
Change management is going to be critical for
Washington's Success
Once upon a time…expectations were simple and change was
slow; now only the change resilient will be successful as it is
always present
Conclusions
Establish the urgency
Form a coalition
Create and communicate the vision
Empower others to act
Get those short-term wins!
Institutionalize the new approaches
Question & Answers
Robin Milne | Principal
Plante MoranDirect Dial: 248.223.3645 Cell: 573.301.0519
Steve Nielson | Senior Financial Consultant, Accounting DivisionOffice of Financial Management(O) 360-725-0226 | MS: 43127
