CHANDAN KUMAR ROUTCHANDAN KUMAR ROUT: Centurion University, Ramchandarpur, Bhubaneswar - 752050 Centurion University, Ramchandarpur, Bhubaneswar - 752050

: +91- 8342000184/9040570513+91- 8342000184/9040570513; ; : chandanrout837@gmail.comchandanrout837@gmail.com

LEARNING & DEVELOPMENTLEARNING & DEVELOPMENTSeeking challenging assignments in skill industry in Learning & DevelopmentSeeking challenging assignments in skill industry in Learning & Development

COMPETENCY FORTECOMPETENCY FORTE Dynamic and result-oriented professional with 7 years of sterling experience. Proficiency in

Training & Development in Skill Development.

Certified Barista and Certified Master Trainer in training youth in Employability from Work tree (UK) currently spearheading Learning & Development across 14 centers of Gram Tarang Employability Training Services a social entrepreneurial outreach of Centurion University In partnership with National Skill Development Corporation.

Recognized as a proactive individual who can rapidly identify Training problems, formulate tactical plans, initiate change and implement effective Training strategies in challenging environments.

Competent & diligent individual, offering comprehensive experience with expertise in managing the entire spectrum of Training including People Management, Service Excellence, Quality Compliance .

Demonstrated ability to motivate staff to maximize productivity by inspiring teams through innovative employee development initiatives.

Training Of Trainers Employability Now Training Need Analysis Designing Innovative Training Programs Curriculum & Content development as per NOS

Retail Store Operations Management Customer Service Team Management & Development Visual Merchandising Managing cross functional teams & Multidisciplinary projectsCritical thinking, Decision making, & Problem Solving, Influencing, leading and delegating Abilities

PROFESSIONAL EXPERIENCE:PROFESSIONAL EXPERIENCE:

Assistant Manager - Learning & Development Gram Tarang Employability Training Services

Sep, 2012 till dateJob Responsibilities

Formulating the Learning & Development Policy for the organization Identifying Training & Development needs within the organization Creating and implementing Training Calendar for the organization Conducting TOT for trainers imparting principles of Activity Based Learning across all

center followed by assessment Conducting Assessment Competency Evaluation of assessors across India Responsible for Developing the curriculum and content for Training  as per National

Occupational Standards (NOS) Ensuring optimum utilization of resources & co-ordination with other Departments Training & Certification of students on various skills as per Sector Skill Council Standard

(SSC)

Key Trainings – o Team Building programs for all center staff.o Employee induction program as and when requiredo Running TOTO programme across all centero Retail Sales Associates Training for RASCI studentso Training Qualities & Methodologies

o ABL, Activity Based Learningo Employability Skill, in all GTET centero Training and Certification for Brew Master, Customer Service, Merchandise, Food

safety & Retail Operation for Café coffee Day Trainees.

Career Highlights / Achievements Live Learning Concept - Tarang Bazaar “D&D” Training for Deaf & Mute students Recognized for developing “Pravesh” a guide book for new joiners Certified by Worktree as Master Trainer for conducting Employability Workshop Trained on Training Assessors on “Assessment Procedure & Technique” in NPTC, UK Awarded the best trainer of the year, 2013 Innovative Pedagogy – “Mobile & Pocket Diary Learning” Trained and placed about 1000 students

STORE MANAGER – OperationsTANISHQ June11 – Sep12

Job Responsibilities Managed retail operations for the largest store in Rourkela Planned daily & monthly sales targets; reported to ASM Managed a Team of 30 Members Managed, monitored and motivated the team to meet targets. Managed Inventory of the store, in order to ensure minimal theft and damage while

increasing sales. Formulated innovative marketing & sales strategy by frequent interaction with Area

Manager & Regional Manager. Responsible for maximizing turnover of the Store.

Career Highlights / Achievements

Increased sales target by 10% in 2 months & could exceed the monthly targets since September 2011.

Reduced operating costs by 5% Initiated ‘Customer Compliant Register’, to ensure total customer satisfaction. After

resolution, customers are contacted and informed of the resolution, leading to increased brand reputation

SHIFT MANAGER – OperationsKFC Oct10 – June11 Job Responsibilities Trained team members in daily operational tasks Assigned individual targets to team members as per the order of the store manager. Focused on the key parameters such as quality. Enforced quality control of Beverage & food served at the store. Imparted product preparations skills to the team members. Guided Team Members by Imparting Quality, Quantity & Service Operating Procedure

(SOP).

Career Highlights / Achievements

Awarded ‘Best” Shift Manager” award in Jan, 2011

TRAINEE OPERATIONS CAFÉ COFFEE DAY

Nov 07 – Sep 10

Managed Customer relations, Café floor & daily Operational tasks.

Career Highlights / Achievements Awarded ‘Best Brew Master of India’ by Coffee Board of India in March`10 Received ‘Best Coffee Alchemist’ award from Café coffee day in Feb`09. Awarded ‘Best Brew Master in Eastern Zone’ from Café Coffee day in Jan’09. Received ‘Best Employee of the month’ award from Café coffee day in Dec’08.

INTERNSHIP HOLIDAY INN KHUJARAHO Gained knowledge as a trainee in all the departments like sales and marketing, accounts, front office, food production, housekeeping and F & B service

ACADEMIC CREDENTIALSACADEMIC CREDENTIALS

B.Sc (Hotel management, Catering Technology & Tourism), 2008 PTUPost Graduate Diploma in Retail Management from SCDL Pune, 2015Pursuing Diploma in Training & Development from ISTD New Delhi

EXTRA CURRICULAR ACCOLADESEXTRA CURRICULAR ACCOLADESConducting free tuitions at local slum in Khordha

Date of Birth 15 February 1987Languages Known Hindi, English, Bengali & Understand OriyaHobbies I love Training it’s my passion, Travelling, Making new friends, Commentary etc.References Available on Request