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AccountabilityNationalInstitutesofHealth(NIH)

CenterforScientificReview

April2020

Facilitator:ArielG.RobinsonM.Ed.

ThisdocumentisbusinessconfidentialandisintendedsolelyfortheinternaluseofLongevityConsulting

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AGENDAIntroductiontoAccountabilityWhat,Why&WhentouseAccountability

BreakStrategiesforDevelopingPersonalAccountabilityCaseStudy:ClassExerciseSummaryofWhatWeLearned

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AccountabilityOverview

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• HowtoimplementProjectManagement– ProjectManagementLifecyclediagram

– Initiating– Planning– Executing/Implementing– MonitoringandControlling– Closing

ProjectManagement:RECAP

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• WorkBreakdownStructure(WBS)– Theprojectissubdividedintomajordeliverablesandtheactivitiesor

tasksneededtodelivereachonearelistedbelow– Allowsustobreakdowntheprojectintounitsofwork– Identifiesallthepiecesofworkthatneedtobeundertakento

completetheproject– Thesequenceofeventsisnotimportant;ensureallnecessarytasksare

identified– Eachunitofworkshouldbemeasurableintermsofcost,effort,

resourceandtime

Planning

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Themajordeliverables(secondtoprowoftheWBS)couldalsobeintermediateproductsoftheproject,allofwhichareputtogetherattheendtodelivertheprojectasawhole.TheWorkBreakdownStructureforaconferenceissuchanexample. Theruleis:Usewhatevermethodfeelsmostappropriateatthetime.

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The qualityorstateofbeingaccountable;especially: anobligationorwillingnesstoacceptresponsibilityortojustifyone'sactionsanddecisions(e.g.,publicofficialslackingaccountability)

Accountability

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• Importanceofaccountability– WhatisAccountability?– Whendoyouhavetobeaccountable?– Wheredoesaccountabilityreside?– Todelightcustomersyouhavetobeaccountable– Tohaveaneffectiveorganizationyouneedaccountability

• WhatisthefocusofAccountability?– Utilizingaccountabilitytoeffectivelyaccomplishtasks– Settingupanaccountabilityprocess– Measuringaccountabilityinaprocess– Accountabilityhelpsmaximizeresourcestoaccomplishthemission

Accountability

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• Whyhaveaccountability?– Accomplishtaskseffectively– Tohaveownershipoftheprocessoutcome– Clearunderstandingofwhatisexpected– Delightinginternalandexternalcustomerswithcompletedtasks

• WhenshouldAccountabilitybeperformed?– Whenyouhavemultipletaskssupportingthemission– Whenyouhavecriticaldeadlinestomeetinsupportofamission– Whenyouhavespecialrequirementsthataretimedependentin

supportofamission– Whenyouhavelimitedtimeinsupportofamission– Whenyouhavelegalandethicalresponsibilities

Accountability

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• HowtoperformAccountabilityinanOrganization– Definerolesandresponsibilities– Clearlydefinerequirementsofprocessbeingmanaged– Anaccountabilitymeasurementsystemshowingresults– Developacultureofaccountabilitywithintheorganization

Accountability

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WheredoesAccountabilityreside?

ü Personalaccountability

ü Socialaccountability

ü Companyaccountability

ü Familyaccountability

ü Citizenaccountability

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Accountability buildstrust.Whenindividualsareaccountabletheteamsandorganizationstheysupporthavetheconfidencethattheycandependoneachother.Leaderswhoareaccountablearemorelikelytobetrustedandrespected,becausepeopleknowthattheywillkeeptheirword.

Personalaccountabilitycansavetimeandmoney,too.Peoplewhotakeresponsibilityfortheiractionsspeakup,andtheylookforsolutionswhenthere'saproblem.Thisnotonlypreventsthesituationfromgettingworse,butitstopscostsanddelaysfromescalating.

Lastly,personalaccountabilitycanboostyourchancesofpromotion.Whenyoushowseniorcolleaguesthatyou’redependable,youmarkyourselfoutassomeonewithleadershippotential.

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KnowYourRoleIt’shardtobepersonallyaccountableifyou'renotclearaboutyourroleandresponsibilities.

Ifthisisthecaseforyou,askyoursupervisortoprovidea jobdescription thatsetsoutyourtasksclearly.Ifresponsibilitiesareunclearwithintheteam,askyourmanagertooutlinewhoisresponsiblefordifferentteamtasks,andtosharethisinformationwitheveryoneinvolved.

HowtoBeMoreAccountable- Strategiesfordevelopingpersonalaccountability

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BeHonestSuccessinlifeonlycomeswhenyou’recompletelyhonestwithyourself,andwithothers.Thismeanssettingasideyourpride,andadmittingwhenyou’vemadeamistake.So,tuneintoyour"gutfeelings"whenthingsaredifficult,andlearnto askforhelp ifyou’restruggling,sothatyoudon’tletothersdown.

Tip: Don’tuseyour“Honesty”toblameothers,ortomakeexcuses.Instead,focusonyourownroleinasituation,andthinkabouthowyoucanresolvetheproblem

TimeManagementAlwayspracticegoodtimemanagement,sothatyoumaketimeforwhat’simportant.UsetoolsandtechniqueswediscussedintheTimeManagementsessiontomanageyourtimemoreefficiently.

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MakeChangesAccountabilitycanopenuppowerfullearningopportunities.Whensomethinghasn’tgonetoplan,askfor feedbackandlookforwaystodothingsdifferentlyinthefuture.Reflectonyouractions,too:spendsometimeattheendofeachdayrunningthroughthesesimplequestions:

§ WhatcouldIhavedonedifferentlytoday?§ HowcanIbuildthischangeintomyjobfromnowon?

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Apologize (Everyonemakesmistakes)Accountabilitydoesn’tstopwithhonesty.Ifsomethinghasgonewrongandyouwereresponsible,thenyouneedto “makeamends”.Fewpeopleknowhowtomakeamendsforamistake.Ifyoudon'tmakeamendsforwrongactions,yourrelationships,alongwithyourreputation,maybeseriouslydamaged.

Makingamendsallowseveryoneinvolvedtomoveon,andhelpsthemfocusontheendgoal,ratherthantheproblem.

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UseTimeWiselyProcrastinationisacommonwaytoavoidresponsibility,asitdelaysdealingwithaproblem,meaningthatsomeoneelsemaysolveitinstead.Yourcolleaguesmayfeelthattheycan’trelyonyou,andthiswillaffectyourprofessionalreputation.Youcan overcomeprocrastinationbyfirst,identifyingandunderstandingwhyyoudoit.

Isthetaskuninterestingornotmeaningfultoyou?Doyoulackinformationorresources?Oristheresomeothercause?Onceyouunderstandwhyyouputthingsoff,youcantakestepstofixtheproblem.

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Intime,you’llbuildnewskillsandbetterwaystodealwithdifficultsituations.Remember:Whenyou’repersonallyaccountable,youtakeownershipofwhathappensasaresultofyourchoicesandactions.Youdon’tblameothersormakeexcuses,andyoudowhatyoucantomakeamendswhenthingsgowrong.

Tobecomemoreaccountable,makesurethatyou'reclearaboutyourrolesandresponsibilities.Behonestwithyourselfandothers,soyoucanadmitwhenyou’rewrong,apologize,andmoveon.

Makethemostofyourtime,andmanageitcarefullysothatyoudon'ttakeontoomuch.

Lastly,thinkcarefullyaboutsituationswhereyoudidn’ttakeresponsibilitybutshouldhave.Thesemistakesandfailurescanbevaluableteachingtools,ifyouhavethecouragetolearnfromthem.

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YouareanewmanagerforacompanycalledHappyPlus.Thecompany’smissionistoprovidequalitytoysthateducatechildrenaboutendangeredspeciesoftherainforest.Youareconcernedthatyourteamdoesn’ttakefullaccountabilityfortheirtasks.Thecompanyishavingqualityissuesandpoorcustomersatisfaction.

Thecompany’sobjectiveistoimprovemanagementaccountabilitythroughouttheorganization.

YourteamconsistsofanExecutiveManager,SeniorManager,MidLevelManager,andaJuniorManager.Eachoneofthesemanagersdoesnothaveaclearlydefinedjobdescriptionoutliningtheirrolesandresponsibilities.

CaseStudy:Scenario

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CaseStudy:ClassExercise

Yourgoalistosetupaprocessthatwillimproveoverallmanagementaccountability.Inordertodothisyouwillneedtocompletethefollowingtwotasks:

§ First,definetherolesandresponsibilitiesforeachlevelofmanagement.§ Second,developaprocessthatwillmeasureaccountabilityforeach

memberofthemanagementteam.

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Afternoon Teach-Back

What did we talk about?

What are your key takeaways?

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ToWhatThreeThingsCanYouCommitToday?

1)

2)

3)

Thankyou!

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• Theimportanceofaccountability• Toolsforaccountability• Accountabilityisaculture• Withoutaccountabilityyouhavechaos

WhatWeLearned

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UpcomingSessions

• May4th – ProfessionalIntegrity

• May11th – IndividualPerformanceManagement

• May18th - IndividualDevelopment

Mondays8:30amEST

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