Carl Hartmann, Temando
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Transcript of Carl Hartmann, Temando
![Page 1: Carl Hartmann, Temando](https://reader033.fdocuments.in/reader033/viewer/2022052507/5590c5961a28ab95718b468f/html5/thumbnails/1.jpg)
Using Technology to increase the effectiveness and efficiency of your fulfilment model
Carl Hartmann CEO and Co-Founder
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Supply Chain Marketing
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Why is Technology important?
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Industry Challenges
58%
58% of shoppers have abandoned a sale because of shipping costs (UPS).
68%
68% of online shopping carts are abandoned (Baymard Institute).
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Industry Challenges
50% of online shoppers have had a negative experience with delivery.
50%
Of these, 63% did not make another purchase with the same retailer (Telstra).
63%
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Industry Challenges
67% of customers want to be able to track deliveries on mobile (Telstra).
71%
71% of consumers want same day delivery but only 36% of merchants offer it.
67%
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Consumer Expectations
Level of
Serv
ice
Average service offered
Consumer Expectations
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But what does all this really mean?
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97%
3%
The 3% Rule
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Transparency at checkout
Unexpected costs are one of the top reasons for cart abandonment.
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Let your customers decide.
Provide shipping options
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Curate Shipping Experiences
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Curate Shipping Experiences
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© Kelly Hunter
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Multiple Carriers
Offer a variety of services and enable one-stop fulfilment. Leverage their strengths and compensate for their weaknesses.
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Omni-Channel Enablement
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One-Stop Fulfilment
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Omni-Channel Technology
Empower staff to fulfil more efficiently, no matter where your goods are coming from.
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Communication
Keep them in the loop with how their order is going.
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Reporting
Visibility over your fulfilment value chain allows you to adapt to your customers’ needs and protect your bottom line.
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Supply Chain Marketing $
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