Buying vs. Leasing and

Outsourcing Technology

January 19, 2007

Downers Grove, IL

Outsourcing Technology

January 19, 2007

Downers Grove, IL

3 critical things to remember…

Let’s start with Questions

Be VERY careful who you hire!

#1

ALWAYS Remember to

check references!

#2

Did you think about it before you did it?

#3

Let’s start with Questions

WHO-WHAT-WHERE-WHEN-WHY-HOW???

• Who is making I.T decision? Are they Centralized or Decentralized decisions?

• Where is your district right now? Size? Current staffing? Challenges?

• What services will be outsourced, and what services will still be taken care of by district staff? 

• When (if) you move forward with your decision, when will you reevaluate?

• Why consider Outsourcing anyway?• How will it benefit you?

Outsourcing IT Support Questions

• Paradigm shift in Tech Director role?

• Cost efficiencies?• Onsite vs. Remote Options?• Company vs. person? Not always the same resource… why not?

Internal I.T. Staff

• Staffing to the task What is the skill-set needed?• Shortages of internal resources Who is currently overloaded? What about Vacations, Sick Time, Availability?

Technology Changes Where is your staff getting training?

• Personnel Changes Why continue to Hire, Train, Manage?

Do you want to know what I would

do?

What are logical steps?

1. Choose someone you trust to develop a feasibility study with YOU.

2. Look at current costs3. Look at costs over time4. Build ROI & Cost/Benefit for your

district5. Start Small… I mean small.

6. Develop Criteria for success7. Test theory along the way8. Decide on solutions with consensus &

logic

Why Should A District Outsource?

• Save Money

• Eliminates Administrative “Headaches”

Are these enough reasons?

What could you outsource?

• Entire Technology (M.I.S.- I.T.) Department– Personnel – Space– Software– Hardware

• MIS Staff Only

• Managed Services

The district is buying the expertise of the outsourcer!

Where does Asset Management fit into this conversation?

WHAT is most important to you?

• Network Reliability 100% Uptime• Network Security -Asset Management, Disaster Planning, Backup Solutions

• Software Compatibility & Licensing Issues

• Interoperability & Data Integration Efficiency

• Converging Systems– Telephone, Video, Security, Clock/PA, HVAC/Lighting

Tasks or People?

• Network Consultation Design-Security-Disaster Recovery

• Software Selection and Procurement• Remote Monitoring, Patching, Security• Asset Management• Remote Help Desk• Offsite Backup Storage• Projects• On-site Technology Staffing

Outsourced I.T. Staffing

• Technology Staff– Network Design– Network Support– Hardware & Software Maintenance– Data Management & Reporting– Security (Patching, Monitoring, Layered Approach)

– Instructional/Curriculum Support (helping teachers be more effective)

– Staff Development– Help Desk

–What else???

What are the Benefits?

• Eliminates administrative headaches • Outsourcer is responsible for Hiring/Firing• Salary – no union rules• Continuous support – vacation/sick time• Reduction in costs• Predictable IT Expenditure• Access to a diverse range of knowledge, resources

and technology solutions• Extend your in-house IT team

Choice A

Choice B

Guidelines for Outsourcing

• Define roles– Internal staff– Outsourced entity

• Establish clear goals (success measurements)– Financial– Non financial

• Define a reporting structure– Who does the outsourced firm take direction from?

– How does the firm report back to the District?

When to Outsource

• Need to save money on technology• Need to to increase the level of service

• District needs increased accountability

• Growth is outpacing internal staffing– Growth in numbers of computers– Growth in complexity of systems

Jason MarquardtAmerican Capital630 512-0066630-512-0070 Faxjmarquardt@americancapital1.

comwww.americancapital1.com

John VonderMMF Leasing630 389-9921Toll Free Phone & Fax:

800.680.0560jvonder@mmfleasing.com www.MMFLeasing.com

Terry Tamblyn, Ed.D.Naperville School District

203630 969-7120ttamblyn@naperville203.edu

Dave MoravecIntegrity Technology

Solutions309 664-8115309 662-6421 Faxdmoravec@integrityts.comwww.integrityts.com