1CASE STUDY

www.hcltech.com

Logistics

Integration& MidDleware

Business Processtransformationthrough digital

BACKGROUND

Our client is a Top 5 Logistics & Global Supply chain management solutions company in US

CHALLENGES / OBJECTIVES

` $100M transformation program for Global consolidation of Freight forwarding processes, migrating from 8 different apps to a modern global single app instance.

` The focus is on increasing digital footprint through automation of manual steps and increasing transparency. The key metrics targeted are on productivity improvement and customer satisfaction.

THE SOLUTION

` Created reborn Digital towards a new real-time Freight forwarding processes enabling interaction using a single app instance. Achieved through API enabled architecture transformation

` Solution comprising of combining multitude of business processes & combination of multitude of business event triggers - towards a simplified business process accessible as single app instance

` App landscape migration to flexible Private Cloud to provide a highly scalable infrastructure that accommodates current needs and possible future growth based on OpEX model – creating extreme cost efficiencies in operating app landscape

` Single instance global deployment on fully virtualized infra, with near real time data replication. Transformed data landscape to a single instance of global deployment with seamless and near real-time data mirroring & replication

` Transformed user experience for both internal and external consumption of applications / functionality with responsive, consistent, platform agnostic web and mobile user interactions & experience Platform based development approach

` Phased global rollout in 90+ countries

RESULTS / BENEFITS

` 60% reduction in customer on-boarding time ` 30% faster deployment of transformation program ` 25% more effective transformation by extending maintenance and support

engagement ` Single global system with unified processes, data and measurement metrics ` 100% legacy systems decommissioning

CASE STUDY

2 CASE STUDY

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