Business Outcomes Workshop - Microsoft Azure...3 Keys to Successful CRM Adoption The hard truth is...
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Business Outcomes Workshop What is a business outcomes workshop and who should attend? The workshop spans four hours and can be held in person or virtually. The workshop is for your leaders to share and collaborate openly about strategy, goals, opportunities and challenges. It is important that the attendees selected support this objective. The workshop is not a demonstration of software, discussion of technical require- ments or software training. For most organizations this is a C-Level workshop. Attendees should include leaders from every area of the organization that will be impacted by the initiative. The optimal attendee range is 5-8. Attendees must be able to clearly communicate the objectives of the initiative through your organization following the session. Here are the primary ways business outcomes are used: Communication vehicle to extended team Input for road map or scoping sessions Primary driver for on-going outcomes discussions and cadence Model for driving and gaining alignment for other initiatives How-to prepare for your workshop Workshop goals Workshop deliverables Define the primary outcomes and strategies for an initiative. Build alignment across the leadership team. Prioritize the outcomes by impact and effort. Identify the tactics the team believes will deliver those outcomes. Agree on success metrics for outcomes and tactics. After any clarifications are made the presentation will be delivered to the team in PowerPoint format. The workshop facilitator will lead a discussion to review the combined output the leadership team developed. In High Performing Organizations this presentation becomes a living document owned by the leadership team. www.fullscope.com Compile any relevant strategic work the team has already done in this area and share with your facilitator. Prior to your workshop date you will be sent a video to help the attendees prepare. Please ensure that each attendee has watched the video and spent time completing the related worksheet. This is an individual exercise. All worksheets should be delivered to your facilitator at least one week prior to the workshop date. http://www.fullscope.com/
Transcript of Business Outcomes Workshop - Microsoft Azure...3 Keys to Successful CRM Adoption The hard truth is...
Business Outcomes Workshop
What is a business outcomes workshop and who should attend?
The workshop spans four hours and can be held in person or virtually. The workshop is for your leaders to share and collaborate openly about strategy, goals, opportunities and challenges. It is important that the attendees selected support this objective. The workshop is not a demonstration of software, discussion of technical require-ments or software training.
For most organizations this is a C-Level workshop. Attendees should include leaders from every area of the organization that will be impacted by the initiative. The optimal attendee range is 5-8. Attendees must be able to clearly communicate the objectives of the initiative through your organization following the session.
Here are the primary ways business outcomes are used:
Communication vehicle to extended team
Input for road map or scoping sessions
Primary driver for on-going outcomes discussions and cadence
Model for driving and gaining alignment for other initiatives
How-to prepare for your workshop
Workshop goals Workshop deliverables
Define the primary outcomesand strategies for an initiative.
Build alignmentacross the leadership team.
Prioritize the outcomesby impact and effort.
Identify the tactics the teambelieves will deliver those outcomes.
Agree on successmetrics for outcomes and tactics.
After any clarifications are madethe presentation will be deliveredto the team in PowerPoint format.
The workshop facilitator will leada discussion to review the combinedoutput the leadership team developed.
In High Performing Organizationsthis presentation becomes a livingdocument owned by the leadership team.
www.fullscope.com
Compile any relevant strategic work the team has already done in this area and share with your facilitator.
Prior to your workshop date you will be sent a video to help the attendees prepare. Please ensure that eachattendee has watched the video and spent time completing the related worksheet. This is an individual exercise.
All worksheets should be delivered to your facilitator at least one week prior to the workshop date.
http://www.fullscope.com/
www.fullscope.com
About your workshop facilitatorYour workshop facilitator is a highly experienced professional who will bring the following benefits to your session:
“Fullscope, an Alithya company, helped us start our project with determining the business outcomes. They helped us ask and answer - what did we want to deliver, how are we going to do it, how do we build stakeholder engagement,
how many people are going to not only be involved but benefit from this strategy. We build a business case that made sense to many people internally, it
changed the way we think. We don’t think about buying CRM from Fullscope, we now think about the business partnering that we have with them.”
-Barry Andrew, Global Sales Director, Victrex
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A proven process for facilitating strategic conversations
Experience and ideas from many different types of organizations
Best practices
A curious, impartial approach to helping the team gain alignment
3 Keys to Successful CRM AdoptionThe hard truth is that like many complex IT initiatives, CRM projects often fail.You may have even experienced a failed CRM implementation or two. Download this guide for the 3 Keys to Successful CRM Implementation and learn:
What to do if you are inthe middle of a painful or failed CRM implementation
5 common training mistakes that derail your CRM success
What to look for when choosing a CRM partner
About Fullscope
FULLSCOPE BECAME PART OF THE ALITHYA GROUP IN NOVEMBER OF 2018. Alithya is a leading strategy and digital technology company with over 2,000 highly skilled professionals delivering solutions across Canada, the US and Europe. Alithya’s Microsoft practice covers a wide array of capabilities including Dynamics, Azure, business analytics, digital solutions, advanced analytics, application development and architecture. Focused on business outcomes, our combined companies have delivered Microsoft ERP, CRM, BI and digital solutions to over 1,200 clients. Alithya’s global offering is to deliver strategy and digital technology services.
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http://www.fullscope.com/
https://info.fullscope.com/resources/white-papers/3-keys-to-successful-crm-adoptionhttps://info.fullscope.com/resources/white-papers/3-keys-to-successful-crm-adoptionhttps://info.fullscope.com/resources/white-papers/3-keys-to-successful-crm-adoptionhttps://info.fullscope.com/resources/white-papers/3-keys-to-successful-crm-adoptionhttps://info.fullscope.com/resources/white-papers/3-keys-to-successful-crm-adoptionhttps://info.fullscope.com/resources/white-papers/3-keys-to-successful-crm-adoption
