Tuga IT 2016 Dynamics CRM with Office 365 and Azure
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Transcript of Tuga IT 2016 Dynamics CRM with Office 365 and Azure
TUGA IT 2016LISBON, PORTUGAL
THANK YOU TO OUR TEAM
ANDRÉ BATISTA ANDRÉ MELANCIA ANDRÉ VALA ANTÓNIO LOURENÇO BRUNO LOPES CLÁUDIO SILVA
NIKO NEUGEBAUER
RUI REISRICARDO CABRAL
NUNO CANCELO PAULO MATOS PEDRO SIMÕES
SANDRA MORGADO SANDRO PEREIRARUI BASTOS
NUNO ÁRIAS SILVA
© 2016, Right IT Services. All rights reserved
20th, May 2016
Dynamics CRM with Office 365 and Azure
Pedro Azevedo
About me
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12 years in Microsoft technologies 6 years in Web, Desktop e Mobile 6 working with CRMs
Technical Architect at Right IT ServicesMicrosoft Partner company focused on providing CRM solutions, Sharepoint and custom applications.
Business Solutions MVP (Dynamics CRM)
Agenda
5Dynamics CRM with Office 365 and Azure
CRM Market
Dynamics CRM
Dynamics CRM + Office365
Dynamics CRM + Azure
CRM Market
7
CRM Market
Dynamics CRM with Office 365 and Azure
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CRM Market
Dynamics CRM with Office 365 and Azure
Gartner CRM Market Share
9
CRM Market
Dynamics CRM with Office 365 and Azure
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CRM Market
Dynamics CRM with Office 365 and Azure
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Shop to Grow
Skype (2011)Yammer (2012)MarketingPilot (2012) – Microsoft Dynamics Marketing (MDM)Netbreeze (2013) – Microsoft Social Engagement (MSE)Parature (2014)Mojo Surveys (2015)FieldOne (2015)FantasySalesTeam (2015)Adxstudio (2015)
Dynamics CRM with Office 365 and Azure
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Dynamics CRM in Numbers
40,000+ companies with 4.4 million users46 consecutive quarters growning more than 2 digitsReceipts of CRM Online grow 80% (Q1 Fiscal 2015)
Dynamics CRM with Office 365 and Azure
Win in categories:Enterprise CRM Suite
Midmarket CRM Suite
Small Business CRM Suite
Sales Force Automation
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Dynamics CRM vs. SalesforceM
icros
oft
Dyna
mics
CR
MSa
lesf
orce
Dynamics CRM
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Sales
Sales AnalyseSales Analyse at real-timeDashboards; Reports; Excel Export; PowerBI
Management of leads, accounts and opportunities
MobilitySmartphones and tablets applicationsVoice CommandsOffline Acess
Guided Process of SalesKnow what best process and know which state is the record and what is missing to accomplish
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Service
Manage and Analyse IncidentsDifferent level of support based on contracts and SLAs.
Manage and Analyse ServicesScheduling of services
Knownledgment ManagenagementResolution for incidentes already resolved
USDAll applications just in one window
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Marketing
Marketing analysis
Planning and budget
Segmentation of data
Campaign management
Track of leads
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xRM
Platform for rapid development
Flexible data model
Security through roles
Processes
Customization point-and-click and declarative design
Developing tools
© 2016, Right IT Services. All rights reserved
Microsoft Dynamics CRMDEMO
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Microsoft Cloud Platform
Dynamics CRM with Office 365 and Azure
Platform
Business Solutions (CRM e ERP)
Productivity
Dynamics CRM + Office 365
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CRM Market
Dynamics CRM with Office 365 and Azure
Maximize efficiency
Productivity everywhere
Flexible solution
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CRM Market
Dynamics CRM with Office 365 and Azure
Sales Marketing Service Custom Applications
Relationship – Interactions – ProcessxRM Platform
Office & Collaboration
Lync Meetings &
Unified Messaging
Voice Chat & Video
Document Management
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CRM Market
Dynamics CRM
Sharepoint
Office 365
Yammer
Skype
PowerBIOneDrive
Exchange
OneNote
Delve
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Office 365 - Administration
New instance\management of licenses
Create and management of users
Management of instances (production and tests)Edit – properties (name, url, goal, type of instance; security group)Reset – reset a sandbox instance and restore initial configurationsCopy – Copy data and application to a sandbox instanceAdmin – admin mode with a custom messageNotifications – who can receive notifications of instances
Schedule updates
Install add-ons
© 2016, Right IT Services. All rights reserved
Office 365 - AdministrationDEMO
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Exchange & Outlook
Email everywhere (web, desktop and mobile client)
ChallengesConnection Options Dynamics CRM Online <-> Exchange Online;Send and receive Emails with Dynamics CRM Online.
AnswersMicrosoft OutlookEmail RouterServer-side syncCRM App for Outlook WebFolder based synchronization
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CRM For Outlook
CRM for Outlook
Email, appointments, contacts and tasks
Email, appointments, contacts and tasks
Exchange Server
“Track to CRM” feature
Data Centralized of CRM and Outlook
High adoption because familiarity with Outlook
Convert to Lead, Opportunity or Incident
Access offline data of CRM
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Email Router
Local Installation
Customer Mailbox
PULL
PUSH
E-Mail Router
Exchange Server
Support for hybrid environments Could be used in multiple organizations
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Server Side Synchronization
Send email
Send Appt
Synchronize
Track with rules
Always On
Embebeed
Direct Connection
Email, Tasks, Appointments and Contacts
Cloud Service for Dynamics CRM Online
Without need installation
Configuration in Dynamics CRM
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Other Ways
Dynamics CRM for Outlook WebContextual Dynamics CRM information about the people sending you email, sales activities, cases and opportunitiesTrack the email and associate with CRM entity and convert in client, contact or a leadGood support to mobileDemands an installation and restricted to OWA version
Folder based synchronizationEmail tracking is very important (keep everyone with last information)Available with all device that supports ExchangeAllow automatic track and set the regarding entityWorks with Exchange rules (Without need intervation of system administrators, users can create the rules.)
© 2016, Right IT Services. All rights reserved
Outlook & ExchangeDEMO
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Yammer
Share CRM data with users without a CRM licenceAutomatic notification of CRM (win quotes)We can choose the group where goes general conversation and for each entity we can choose other group.Integrated experience between all clients applications
Follow CRM registers in Yammer
Integrated conversations
Post, Like and Share
Search at Yammer and CRM
© 2016, Right IT Services. All rights reserved
YammerDEMO
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Skype and Lync with Dynamics CRM
Presence information
Click to call
Real-time communicationsInstant messagesConferences and meetingsCalls
Meetings tracked as activities
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SharePoint
Configuration through WizardsSelect entities we want create at SharePoint. Automatically folder for each entity.
Native experienceCreate; Upload; VisualizationCheck-In; Check-Out; View history
Cheaper Cloud Storage for Documents
Contextual documents with the records
Interact without a CRM license, accessing directly with SharePoint
Can be the base for customize help – documents or sites
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Office 365 - Groups
Distribution lists
CollaborationUnified experience among Microsoft Dynamics CRM and non-Dynamics CRM users
Calendar, documents and conversations grouped in only place;
All interactions in a CRM record context
Groups available in Outlook, Office 365 and the Dynamics CRM record. Mobile access.
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OneDrive for Business
Share documents - 1 TB of space
Create and manage private documents
Documents can be accessed within Dynamics CRM in the document grid
Storage is important in Dynamics CRM
© 2016, Right IT Services. All rights reserved
Sharepoint + Office 365 Groups + OneDrive
DEMO
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Office - Excel
Excel embedded within CRM, without need to do alt+tabEditions and analysis directly on CRMImport at background
Export as static
Export dynamicallyUpdate with new dataWe can submit the changes
Templates – Document Generation
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Office – Word e OneNote
WordMail-mergeTemplates
OneNoteMore rich notes (text, photos, voice, spreadsheets or handwritten notes)Automatically create a notebook contextualized with the register of CRM. Embedded inside Dynamics CRM
Office DelvePowered by Office Graph
© 2016, Right IT Services. All rights reserved
OfficeDEMO
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PowerBI - Self-service analytics
Microsoft Dynamics CRMOut-of-the-box connector and templates for Power BIAnalyze sales performance, drive pipeline goals and prepare forecasts
Microsoft Dynamics MarketingContent pack for Power BI
© 2016, Right IT Services. All rights reserved
PowerBIDEMO
Azure
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Deploy Dynamics CRM on Azure
Deployment on Microsoft Azure infrastructure as a service (IaaS)DS-series of virtual machines
Preferred method for the deployment of Dynamics CRM onto Azure IaaS is using Microsoft Dynamics Lifecycle Services (LCS)LCS, a cloud-based application life cycle management tool
LCS is Azure-based software as a service (SaaS) that’s free to Microsoft Dynamics customers
On-Premise
Azure Premium StorageLocally redundant storage (LRS) and keeps three copies of the data in a single region
Premium Storage isn’t required for non-production environments
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Microsoft Azure Service Bus
Dynamics CRM Online or On-PremiseSecure and reliable channel for communicating CRM run-time data to external cloud-based line-of-business (LOB) applications
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Microsoft Azure Service Bus
Dynamics MarketingSynchronization data between Dynamics Marketing and Dynamics CRM
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Azure Event Hub
Microsoft Social EngagementHighly scalable publish-subscribe event ingestor that can intake millions of events per second Once you have the data ingested into the event hub, you can access the data from any application that you connected to your event hub.
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Mobile Offline
Tenant AdminCRM Admin
Settings
Query Config DB for End
Point
Post message to Service Bus
Provision/Org
Worker role process message
Update CRM Config DB(Org end
point)
Offline Provisioning
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Azure offline mobility components
One Subscription per GeoSeparate deployments for prod and trialAzure components deployed
Cloud ServiceQueue – crm updatesWorker role – executes actions
SQL server DBTwo Storage accounts
DiagnosticsSync Server Logs
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Machine Learning
ServiceIdentify patterns, so employees can learn from consistent problems and improve over time
SalesUsing the Recommendations API, a native capability is added to the product catalog to generate automatic recommendations
Custom
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Voice of Customer
Cloud ServicesDesigner Service (Web Role)
Web Services for communication between a CRM organization and the multi-tenanted Voice of the Customer Azure components.
Survey Runtime (Web Role) Submitted survey responses are stored temporarily on an Azure Service Bus queue before being processed retrieved by CRM.
Response Processor (Worker Role) Worker role is responsible for processing the raw completed surveys into valid survey responses that can be created in CRM.
Azure Key VaultAll cloud services store configuration data in Azure Key Vault. Organization, tenant data is stored in SQL Azure.
Azure SQL DatabaseVoice of the Customer uses SQL Azure to store: Piped data; Survey metadata; Organization (tenant) data
Azure Blob StorageSurvey definitions and partially completed (saved) responses are stored to Azure Blob storage.
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Voice of Customer
Azure Content Delivery Network (CDN)Static content to the survey runtime such as images, JavaScript and CSS.
Azure Active DirectoryThe Voice of the Customer solution uses Azure Active Directory Service to authenticate web services.
Azure Service BusMessages created when a survey is displayed / submitted are stored temporarily to an organization’s (tenant’s) Azure Service Bus Queue
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Others
Express Route
Azure Active DirectoryUsersOffice 365 Groups
Key VaultAzure Key Vault service you can encrypt the keys as well
Multi-factor Authentication
THANK YOU TO OUR SPONSORS
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Questões
THANKS!!