Business Enabled Communications

Station Features

• Introduction• Station Port & Station Number• DN Assignment• Call Coverage• Linked Pair / Group• Hot Desk• COS• Mobile Extension• Station VMIB Feature

• VMIB Access• Call Recording• Phontage Backup/Delete• E-mail Notification• AME (Answering Machine Emulation)

Contents

Introduction

Telephone(Physical Device) Telephone System

Telephone Line(Physical Link)

Telephone Number(Logical Identifier or Link)

Association between telephone and its number

Normally, it’s one to one (1 : 1) Now, its one to N and N to one (1 : N, N : 1, N >= 1)

Telephone Line(Physical Link)

A station (= terminal) can have multiple telephone numbers (DN: Directory Number).

(1 : N = Terminal : Numbers) A number can be assigned to a single station or multiple stations.

(1 : N = Number : Terminals) (Max. 10 Terminals)

1000

2000

2001

1001

2000

2005

Incoming Call : If there’s a call for DN ‘2000’, both stations will ring. Outgoing Call : User can choose one of the DN’s (‘1000’, ‘2000’ or ‘2001’)

which is sent to the other station.

Introduction

“Directory Number Assignment Example for two terminals”

Introduction

Attributes for Station Port and for Station Number are separated

Station Port Attributes(Station Order 1~324)

Station Number Attributes(Station Order 1~648)

Physical characteristics of the telephone can be defined.[Type] : DKT/SLT/LIP/SIP/DSS, [Attributes] : Headset, LCD Language, Flexible Buttons, …

Max # of Station Ports : 120 (iPECS-MG 100), 324 (iPECS-MG 300) Stations can be ordered on a slot basis in PGM 103 – Station Logical Slot Assignment

To configure port-related attributes (PGM120 ~ 126), use station number assigned to station terminal in PGM 103 (Default

Number).

PGM 120 PGM 103

Station Port

Station Port & Station Number

DN (Directory Number) : Telephone Number, Logical Number.Maximum # of digits : 8 Example) 100, 2000, 80000, 4504619, 70001000…

Used in basic call-processing for station (making call & receiving call). Multiple numbers can be assigned to one physical port (Terminal). (N : 1)

My-DN / Virtual DN / Prime-DN

My-DN : Default Station Number (Station Order 1~324) It is automatically assigned when station slot is programmed in PGM 103. It can be also assigned to another station in the system (Linked Pair).

Virtual DN : Additional Number assigned by system administrator This means extra DN that station owns. (Station Order 325~648)

Prime-DN : Prime Number This number is displayed on LCD when station is in idle status. It has higher priority over other DN when station makes or answers a call.

Station Number

Station Port & Station Number

Relation Between Port & Number

Port Index Station Number

1~ 120 (1 ~ 324) 1000 ~ 1119 (1000 ~ 1323) My-DN (PGM 103)

121 ~ 180 (325 ~ 648) 1120 ~ 1179 (1324 ~ 1647) Virtual DN (PGM 126, 130)

Type of DN: SADN / MADN

SADN : Single-Assign Directory Number SADN is allowed to be assigned to only one station. It can be used for intercom, command call, paging, multi-ring service and etc.

MADN : Multi-Assign Directory Number MADN is allowed to be assigned to one or more stations (Max # 10).

Station Port & Station Number

Relation Between Port and Number in iPECS-MG 100 (iPECS-MG 300)

My-DN(Station Order 1~324)

Virtual DN(Station Order 325~648)

••

••

PGM 112

Station Port & Station Number

MG-300, Max Port : 324

Programmed on a Flex button.

One MADN can be assigned to up to 10 stations.

MADN can also be a Prime Number.

By default, My-DN is stored in each station’s flex button (BTN1) and it’s assigned as Prime Number Button.

PGM 126

PGM 130

DN Assignment

PGM 123

MADN button on a station can be set only for incoming calls by disabling outgoing calls.If the MADN-type DN button has a delayed ring option, the button will operate as a call coverage button.

Caller 1000

2000

1001

2000Dials 2000

Station 1000 displays the number of 2000 on its LCD when idle. Station 1001 will ring for calls on 2000 immediately or with delay according to its ring option,

but it cannot seize (or use) 2000 for making calls.

PGM 130

Call Coverage via MADN

If a DN is assigned to various stations simultaneously and the DN is the Prime-DN of all of stations, they act like the same station.

‘2000’ is displayed on the LCD of both stations since it’s their Prime-DN. If one is using DN2000, then the others cannot use DN2000.

“IN USE AT LINK STA 2000” will be displayed on the others LCD.

1000

2000

1001

20002000 2000

DN2000 using IN USE AT LINK STA 2000

PGM 130

Linked Pair / Group via MADN

Assign Dummy Station - PGM 121-8 Dummy Terminal (ON)

Assign Hot Desk Agent Number (PGM130)- Select (or Load) one DN in Virtual DN range (refer to Station Port)- Set DN type to SADN-HOTDESK

Check Hot Desk Feature Code in Feature Numbering Plan- PGM 113-47 Hot desk Login/Logout

To login through an inactive Hot Desk;1) Lift the handset or press the [speaker] button,2) Dial {HOT DESK Feature Code},3) Dial the user’s station number and password4) Dial ‘*’ or press [SAVE] button. Then agent is logged in.

To logout through the active Hot Desk;1) Dial {HOT DESK Feature Code}.2) Dial the call forward destination for Agent calls

(Dial ‘#’ for not assigning the call forward)3) Press [SAVE] button.

Hot Desk via SADN

* My-DN cannot be assigned as SADN-HOTDESK.

Dummy Terminal(1001)

PSTN

During login

During logoff

Personal mail-box

Mobile Phone

Login Hot Desk Agent 1400(DN Type : SADN HOTDESK)

Hot Desk Agent 1401(DN Type : SADN HOTDESK)

Hot Desk Agent 1402(DN Type : SADN HOTDESK)

Login

Login

Hot Desk via SADN

Class of Service : Dialing Restriction (16 classes) Dialing privileges can be assigned for each DN and CO line.

1) When an internal station dials out through a CO line. (Station to CO Case)2) When an external caller tries to make another external call using DISA or DID. (CO to CO Case)

COS Dialing Restriction0 Intercom and Emergency number calls are allowed;

incoming and transferred calls are allowed.1 No restrictions are placed on dialing.

2 - 15 Assignments in each toll table are monitored for Allow and Deny numbers. (PGM 250)

Toll Table Rule 1 – If a table has no entries, no restrictions are applied.

Rule 2 – If there’s a match in deny table, allow table is searched again. If found, it is allowed. Otherwise, it is restricted.

PGM 250

Example• Deny : 02• Allow : 022500 Possible

COS (Class of Service) via DN

Each DN can have 2 external numbers for its mobile extensions. [Service Mode and CLI] is for outgoing service while [CLI] is for incoming service Programming

- Mobile Attributes (PGM236) : Mobile Flash Digit & Input Time- Mobile Extension Access (PGM132-F6) - Mobile Extension Number Access (PGM146)

PGM 236

CO Grp Access Code + Dest. Num.

Mobile Extension on a DN basis

Mobile Extension on a DN basis

1) Incoming/Transferred calls routed to both desk phone and mobile phone simultaneously

GSM

ISDN DID1000Ringing Simultaneously

iPECS-MGiPECS-MG

Caller

2) Outgoing calls can be placed using registered mobile phone

GSM

ISDN DID1000External User

Works in the office or out of office

Works in the office or out of office

iPECS-MGiPECS-MG

Interaction with VMIB

VMIB Feature Access Ability

Recording

Phontage Backup

E-mail Notification

PGM 145

Station VMIB Feature on a DN basis

- VMIB Access Feature Code (PGM 113-39)- not only for call forwarding to voice mailbox,

but also for access to voice mailbox to retrieve (or manage) a message.

Call Forwarding to Voice MailBox

Voice Message Retrieval When Receiving Voice Message, Press [MSG/CALLBK] button

or Dial {VMIB Access Feature Code} and Message prompt will be presented. For convenience, {VMIB Access Feature Code} can be assigned to Flexible Button. For password, enter station number + password + {#} sequentially.

For Forward Destination Parameter to Voice Mailbox, this {VMIB Access Feature Code} can be used.

Although some attribute require 'VMIB Access' instead of {VMIB Access Feature Code},for forwarding to Voice Mailbox, 'VMIB Access' is just another expression of {VMIB Access Feature Code}. (ex) CCR Table (PGM260))

PGM 143

VMIB Access on a DN basis

Two-Way Record

Auto Call Record If Auto-Record Service is enabled,

Internal/External Call will be recorded without pressing {Two-Way Record} button. When a call is connected,

both stations will receive a Call Recording Confirmation tone, and Conversation will start.

- A Digital Phone User can record any active conversation including station call to the Station User’s Mailbox or to a Phontage Hard Disk drive or UCS Client.

To assign a flexible button as a {Two-Way Record} button.- Press [PGM] + {Flex} + {Two-Way Record Feature Code} + [SAVE]

To activate Two-Way Record- While on an active Call, press {Two-Way Record} button.- When call recording begins, the station will receive a Call Recording confirmation tone. To stop Two-Way Record- Press {Two-Way Record} button again. Phone or UCS Client Station Number

(If null, Recording Dest. is internal VMIB

PGM 145

Call Recording on a DN basis

Phontage backup is available when messages are saved at VMIB boards. When ‘VM MSG Backup Phontage Number’ is assigned, the Phontage receives

notification of voice mail for a registered Station.

Phontage can delete voice mail on VMIB boardsby selecting ‘Delete Msg’, according to its assigned authority.

With Notification from VMIB (when new voice-message is arrived), the Voice Message count is incremented.

Select Backup, the messages are downloaded to the Phontage PC’s hard drive

( Check VMIB & PC IP )

Phontage Backup & Delete

Voice messages can be notified by e-mail address associated with the Station as well as stored in VMIB.

E-mail server address & Account Information must be defined.(refer to MS-Outlook e-mail account configuration)

According to ‘Attach Message’ option,voice message can be attached to the e-mail as a .wav file.

Even though the e-mail is deleted, the voice message in VMIB is not deleted. So it must be manually deleted from the VMIB as well.

E-Mail Notification

- When internal or external calls are forwarded to VMIB, the user can screen the call as if using a normal Answering Machine.

LED Blinking Mode—When a call is forwarded to VMIB, the {AME} LED button will blink as notification; the user can hear saved voice conversations by pressing the {AME} button.

Speaker Hearing Mode—When a call is forwarded to VMIB, the speaker automatically will be open to hear the calling party. The user can listen to the call, save it, or pick-up the call by pressing the {AME} button or {Mute} button.

To assign a flexible button as a {AME} To assign LED Blinking or Speaker Hearing Mode.

- Press {AME] button, and Press 1 or 2 To Set Call-Forward to VMIB To answer a call in LED Blinking Mode.

- When a call has been to forwarded to VMIB, {AME} Button will blink.- Press {AME} button to go to Speaker Hearing Mode.

To answer a call in Speaker Hearing Mode.- Press {AME} button to communicate without saving conversation or Press [MUTE]

button to communication while saving conversation.

AME (Answering Machine Emulation)

• How to make MUTE Button in a flexible button : PGM + Flex + 2(Fixed Key) + Select MUTE + SAVE