Cisco - Collaboration Enabled Business Transformation

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Collaboration Enabled Business Transformation Alan Register Collaboration Specialist Make change work for you IBM Insight Forum 09 ®

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Cisco - Collaboration Enabled Business Transformation. Presenter: Alan Register

Transcript of Cisco - Collaboration Enabled Business Transformation

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Collaboration Enabled Business TransformationAlan RegisterCollaboration Specialist

Make change work for youIBM Insight Forum 09®

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®Make change work for you

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Sales Transformation Solution Overview

Find Interact Measure

The Right People

Network as a Platform

Virtually withoutcompromising

Business Results

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Click Here

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Click Here

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Click Here

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WebEx Meeting Centre Desktop Collaboration

Session InitiationMeeting trafficVoIP/Video

IntranetIntranet

Servers

InternetInternetCollaboration Bridge

Collaboration Bridge

ServersServers

Web Zone

Meeting Zone

WebEx ClientsOn enterprise network

IBMForum

Recording

DB

Multi-Media Platform

Multi-Media Platform

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Mobile Collaboration

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Business Results

Sources: Detail interaction tracking, PSS/CSE survey March 2008, Y/Y expenses analysis July 2008

SOAR Virtual Sales Specialist InitiativeCombination of Technology, Process and Culture change

SOAR Business Results

39% to 51% increase in external interactions.

Customer Reach

InteractionQuality

Satisfaction ratings between 4.7 and 4.9 (out of 5.0 Rating)

ExpensesReduced

52 to 63% decline in T&E Expense

Time Saved 6 to 17 hours saved per week per specialist

Bottom Line 1 FTE saved for every 5 virtual specialists; better work/life balance

Virtual Community

Expertise Locator

Web 2.0 Applications

Cisco UC&C Solutions

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Make change work for you

Thank you

Questions?

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