Business Continuity and Resiliency Services from IBM ...

© 2009 IBM Corporation

Business Continuity and Resiliency Services from IBM

Helping Tracker continue business operations

Cynthia Crose,

Vice President, Integrated Technology Services

IBM Sub-Saharan Africa

© 2009 IBM Corporation2

Agenda

Successful Business Continuity

Why does Business Resiliency and Testing Matter ?

IBM’s Business Continuity Portfolio

IBM’s Lessons Learned

Why IBM?

Tracker Recovery Process at IBM Disaster Recovery Site


Tracker Recovery Process at IBM Disaster Recovery Site

Saturday, January 19th

– Even before the fire-fighters had left the scene the IBM BCRS team had been summoned to our recovery facility

– 04h30 – Tracker technical team arrived

– 04h50 - IBM BCRS technical team arrived on site

– 04h00 – 06h00 – Tracker executives arrived

– 09h30 – IBM BCRS received images from the Tracker technical team

– 10h00 - IBM BCRS technical team started rolling out the call centre

– Emergency Control Room was relocated to IBM BCRS site

– 11h00 - Car tracking was up and running

– 14h00 – Call Centre seats were ready for Tracker

– 14h00 – Onwards – continued roll out of office seats

Sunday, January 20th

– IBM prepared the executive suites and access cards for the rest of the Tracker staff and finalized all the grouping of seats for all the different business units of Tracker

Monday, January 21st – 05h00 - IBM team and Tracker crisis management team on site to welcome Tracker’s staff and assisting

in getting them settled in

Tracker ran their BAU for 60 days form the BCRS site - in excess of 500 seats


Successful Business Continuity was attributed to … Business Continuity and DR Plan

Continued Business

Operations

Hig

hly

Ava

ilab

le S

yste

ms

at

DR

Sit

e

Well Tested DR Plan

Business Commitment to BC & DR

Execution against BC and DR Plan

State of the Art D

R Facility

WAR: Back Office and

Call Center Seats

Telephony Infrastructure

Mobilised additional

Technical ResourceTeaming

Tracker IBM

Co

mm

on

Go

al


IBM’s Lessons Learned

IBM processes need to be flexible, whilst adhering to IBM Governance (ad hoc services)

Don’t underestimate volumes of call records, people, etc.

Parking logistics

Extra staff for cleaning, general housekeeping and security

Test, Test and Test – Know and own your customer’s DR plan

Value of having infrastructure 100% ready at all times


Why does business resiliency matter?

Global economic crisis● Need to do more with less● Increased risk of exposures created by cutting costs● Supply chain risks

Heightened impact of business disruption● Cost of downtime could dissolve business● Ubiquitous nature of IT on Business● Irreparable brand damage● Loss of customer data and reputation

Growth opportunities● Expansion into new markets● Mergers and acquisitions● Successful marketing campaigns

Increasingly complex regulations● Changing industry and regulatory standards● Fines and damage to imagine due to noncompliance● Varying regulations per country

Business resiliency helps you address these issues:


Why is Testing and Exercising so important?

Make sure it works

Training; “train hard, fight easy”

Maintain a high state of readiness

Capture any changes / audit

Promoting the Business Continuity service:

– Staff awareness (at all levels)

– Auditors, insurers, regulators

– Customers, potential customers, the public, investors (stakeholders)


IBM: the standard in business continuity and resiliency

Broad experienceBroad solution capabilities

Industry-specific, globally available expertise

Credibility you can bank on

● Over 40 years of business continuity and disaster recovery experience

● More than 10,000 disaster recovery clients, along with over a decade of crisis management experience onsite at over 70 crisis events in more than 40 countries

● Unique insights based on the work of 30,000 industry specialists worldwide

● Global resiliency centers designed for multivendor environments, with over 200 hardware and software vendors supported, including HP, Sun, Cisco and our own IBM products

● Business process and technology expertise to help you design and implement the right solution for your business

● Over 150 global resiliency centers in 55 countries

● Five million square feet of floor space for disaster recovery, with 40,000 seats

● Knowledge of local, regional and global regulations

● Over 1,300 professionals dedicated to business continuity

● Track record of recovering a 100 percent of clients that have declared a disaster

● External validation by analysts that have reported favorably on IBM’s breadth of offerings and geographic coverage


Our BCRS portfolio for South Africa covers the critical elements and offers some unique solutions.

Business Business Resilience Resilience Workshop Workshop (Training)(Training)

Recoverability Recoverability Readiness Readiness

Assessment Assessment (Consulting)(Consulting)

Risk Risk Assessment Assessment (Consulting(Consulting))

Business Business Impact Impact

Analysis Analysis (Consulting)(Consulting)

Work Area Work Area Recovery Recovery CapabilityCapability

Hosted DR Hosted DR ServicesServices

Mobile DR Mobile DR Recovery Recovery ServicesServices

Syndicated Syndicated DR ServicesDR Services

Other IBM Other IBM Services; i.e. Services; i.e.

Site & Site & FacilitiesFacilities

IBMIBMBCRSBCRS Raised Floor Caged

Areas for Customer Dedicated Recovery Configurations

Servers and Workstation Delivery to Customer Premises

Identifies Critical Business Process, Resources,

Potential Loss, and Recovery Time Frames

Analyses Data Centre, IT Process, and Inherent

Risk to the Business

Assesses the Organization’s Ability to Effectively and Efficiently Deal with an

Outage

Standard Annuity Services on System p/x/i, mainframe ,Storage, and Network

8 Facilities in South Africa for Work Area Recovery Requirements( Seats)

Intensive Workshop Facilitated by IBM Consultants Addressing

All Aspects of Resilience Strategy


Business resiliency can provide near-term cost efficiencies as well as strong, long-term returns on investment.

Mitigate risk

– Avoid the costs of downtime, brand damage and market share lost to competitors, and reduce the financial impact from business disruptions

Protect brand and revenue

– Properly assessing the threats to your IT infrastructure, their potential business impact and your tolerance for risk can help you plan a realistic strategy

Protect capital

– Analyzing cost tradeoffs can help you avoid unnecessary investment

Reduce costs

– Resiliency solutions can help protect you from failed restores and lost data

Improve service

– You can better align a resilient infrastructure to the needs of your business to maintain service level agreements based on your tolerance for risk

1

The right business resiliency strategy can help you:


A resiliency strategy must center on understanding risks, which can be data driven, business driven or event driven, across the enterprise.

Frequency ofoccurrences

per year

1,000

100

10

1

Every 10 years

Every 10,000

years

US$1,000 US$10,000 US$100,000 US$1,000,000 US$10,000,000 US$100,000,000

Fre

que

ntIn

freq

uen

t

Consequences (single occurrence loss) in dollars per occurrenceLow High

Viruses

WormsDisk failures

System availability failures

Pandemics

Natural disasters

Application outages

Data corruption

Network problems

Building fires

Terrorism and civil unrest

Data driven

Event driven

Business driven

Regulatory compliance

Workplace inaccessibility

Failure to meet industry standards

Regional power failures

Governance

Source: IBM

Data growthLong-term preservation

Mergers and acquisitions

New products

Marketing campaigns

Audits


We can help you realize significant financial impacts and improvements in recovery service-level performance.

12

Reactive

Helps identify, quantify, and prioritize business and IT risks, then develop strategies and implement designs to address those risks

Helps eliminate the impact of disruptive events to people, processes, facilities, systems and data

Helps balance workloads and reduce application, data and system loss

Advisory

Proactive Responsive

IBM Resiliency Consulting

Services

IBM Managed Resiliency Services

IBM Infrastructure

Recovery Services


IBM Business Continuity and Resiliency Services provide end-to-end, comprehensive solutions to help keep your business operating.

IBM ManagedResiliencyServices

IBM Infrastructure Recovery Services

IBM ResiliencyConsultingServices

CLI

EN

T V

ALU

E

SERVICES CONTINUUM

ADVISE RECOVER MANAGE

LEVEL OF R

ESILIENCY

13


IBM BCRS Recovery Locations

Johannesburg● Stonemill Office Park – Main recovery centre

● 171 Republic Road, Darrenwood, Cresta, Randburg

● 21 hectare nature reserve around Darrenwood Dam, proclaimed a Conservation Area in 1987, and subsequently a Heritage Area

● 1220m2 raised floor in Data Centre

● 650 syndicated Work Area Recovery seats

● Executive suite

● Board room and conference room facilities

Cape Town ● 306m2 raised floor in Data Centre

● 80 syndicated WAR seats

Durban (new Site being rolled out)● 100 syndicated WAR seats


So why IBM ?

● Unparalleled experience leveraging global, best-of-breed practices and processes

● A commitment to multi-vendor support spanning HP, SUN, Cisco, and our own IBM products

● Long term sustainability and flexibility tomatch dynamic and evolving market needs

● Over 1,600 global professionalsdedicated to business continuityand the development ofinnovative solutions

● A proven track record in clientrecovery and marketcredentials

The capability, resource, and record …..


Thank You

Business Continuity and Resiliency Services from IBM ...

Documents

Transcript of Business Continuity and Resiliency Services from IBM ...