Building Customer Satisfaction with Core Values-Based Project … · 2018. 11. 13. · Jacy...
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PMI SE WI, PDD, 2018 Jacy Imilkowski, PMP, ACC, CPCC, CLCC Building Customer Satisfaction with Core Values - Based Project Management
Transcript of Building Customer Satisfaction with Core Values-Based Project … · 2018. 11. 13. · Jacy...
PMI SE WI, PDD, 2018Jacy Imilkowski, PMP, ACC, CPCC, CLCC
Building Customer
Satisfaction with
Core Values-Based
Project Management
Overview
• Core Values Overview
• Learning Values
• Applying Values
Goals
• Understand impact
• Gain new skills
• Laugh at least once
Core Values are…
… principles or standards of behavior; one's judgment of what
is important in life.
Cultural & Social
Personal
Business &
Organiza-tional
What fits here for you?
The Rule:
Listening For Values
Prepare to share…
Listening For Values
Think of a
time you felt truly alive…
Listening For Values
In pairs:
A: SHARE
B: LISTEN & ASK
A: CONFIRM or CLARIFY
Switch when directed.
ADVENTURE
AUTONOMY
CHALLENGE
CURIOSITY
FUN
LEARNING
LOVE
RESPECT
SUCCESS
TRUST
Listening For Values
In pairs:
B: SHARE
A: LISTEN & ASK
B: CONFIRM or CLARIFY
ADVENTURE
AUTONOMY
CHALLENGE
CURIOSITY
FUN
LEARNING
LOVE
RESPECT
SUCCESS
TRUST
Ways to Use Values:
• Connect
• Grow
• Transform
Ways to Use Values:
• Connect with newcustomers
• Grow ExistingRelationships
• Transform Conflict
A gift for you…
Full Set of 8
Neuroscience
• Fill out the contact card
• Write NS in the top corner
Icebreakers
All C-IQ images are © 1996-2016 Benchmark Communications, Inc. / The Creating WE Institute.
This presentation © MMXVII Building Balance, llc
Reach out with any questions!
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