Introduction

Tjerk Terpstra CISA

Senior Policy Advisor

Infrastructures and 112

Telephone +3170-4266547

tjerk.terpstra@minbzk.nl

Agenda

Misuse

Present 112-structure

Future 112-structure

Fighting Misuse

Blocking procedure

Misuse (1)

Free call numbers

- 0800-groupfinancial problem

- 112Safety problem

Misuse 112

Result in:

- Overload PSAPWrong decisionExample

Fighting policy

- Depending kind of misuse- Depending of 112-structure

Kind of misuse

Anonymous calls

After CLI was introduces the number

of fix-line misuse calls decrease enormous

Type of anonymous calls

- SIM-less mobile calls- Pre-paid mobile calls- Phone-cell calls

Present 112 Structure (1)

Calls transported outside of Public Area to the PSAP

Selection of PSAP by telephone district

- Border problems- No processor time between caller and PSAP- Very fast transport (2 sec)- Hardly maintenance

Present 112 Structure (2)

Handling calls responsibility of Police

Also handling misuse

In every (minus 1) region a PSAP for fix-line calls

All other calls answered by central PSAP (National Police Agency)

- `Mobile callsInclusive handling calls from disable people

- VOIP calls- Satellite phone calls- Marifone (ships) calls

Present 112 Structure (3)

Mobile

Fix-line

Back-bone

1-1-2

VOIPcall

er

•Single emergency number (112)•Number 112 owned by KPN•Routing to the right PSAP by internal number

5 network supplier> 12 telecom suppliers

Growing group

> 10 network supplier> 40 telecom suppliers

KPN

24 fix - line PSAPs1 mobile PSAP buddy-system(back- up)

From every PSAPto every control room

Emergencyaccess points

Control

30 control rooms

Cast guard

Present 112 Structure (4)

Resume- Simple, solid and cheap structure- Not programmable- Unable to implement future demands

Demands- If possible without manual intervention routing

to Control Room- Manually routing in case of

Location unknownCLI or IMEI-number marked as used by

misuse- Catching misuse

Mobile callsPhone cells

Future 112 structure

Future 112 Structure (2)

Able to support- Location based information (mobile)- E-call- Fighting misuse- Operational management

Future 112 Structure (3)

Mobile

Fix-line

Back-bone

1-1-2

VOIPcall

er

•Single emergency number (112)•Number 112 owned by KPN

5 network suppliers> 12 telecom suppliers

Growing group

> 10 network supplier40 telecom suppliersEnded in about 2010

KPN

Logical one PSAPIncluding intakeAvailability 99.995%

To the control rooms

Emergencyaccess points

Control

112 structure inclusive e-call

Mobile

Fix-line

KPN-Infrastructure

1-1-2Mobile

Emer-gency

room

EmergencyOrganization

PrivateCall room

Car database

1-1-2 MSD

Call FSD

Request for info

Request for info

Accident information(status, # of passengers, type of auto)

Technical car information

MSD: Minimum set of dataFSD: Full set of dataForeign country

Police

Fire brigade

Ambulance

VOIP

Fighting misuse (fix line calls)

Phone cells

- Find profile of 112-caller- Temporary blocking of 112

Voice bomb

Registration of misuse

Communication

Fighting misuse (mobile calls)(1)

Blocking all SIM-less calls is not allowed

- 30.000 serious SIM-less callsOlder peopleGolf and sport-fieldsAccidents (log off)

(Temporary) blocking of

mobile phones and telephone cell

On CLI (phone or phone-cell-number)On IMEI-number

Fighting misuse (mobile calls)(2)

Voice bomb

Excuse letters (children)

Registration of misuse

Communication

Blocking strategy (1)

Mobile and anonymous- Registration of for misuse used mobile phone

By CLI (pre-paid)By IMEI-number (SIM-less)

- Fault callsThird time automatically asking for confirmationFifth time message to caller and temporary

blockedAfter temporary blocked time message to caller

and permanent blocked

Blocking strategy (2)

- Phone cellsBy cell-numberTemporary blocked during time misuse is

active(School is going out)

Questions??