BRINK’S COMPLETE BRINK’S BOX

Copyright © 2020 Brink’s, Incorporated Rev.20210625

BRINK’S COMPLETEBRINK’S BOX

GETTING STARTED

BRINKS is a registered trademark of Brink’s Network, Incorporated. Copyright © 2020 Brink’s, Incorporated

Table OfContentsIncluded in the following pages are

step by step instructions on how

to navigate the 24SEVEN app to

create digital deposits and change

orders. We also outline how to

interact with your Brink’s device and

Brink’s CIT messenger.

01. Navigating 24SEVEN

02. Interacting with the Device

03. Scanning Barcodes on Your Device

04. Creating a Deposit

05. Creating a Change Order

06. Using Dashboards and Reports

07. Accessing Customer Support

08. Ordering Supplies

09. Using 24SEVEN Deposit Bags

10. Identifying your Brink’s Messenger

11. Shutdown Procedures

Thank you for electing to leverage the Brink’s Complete B-Safe Solution.

We created this guide to provide details about your device, the 24SEVEN app, and

our CIT processes, which are all critical components of the Brink’s Complete solution.

By leveraging Brink’s Complete, we can help limit employees’ need to identify and

travel to a bank branch for deposits or change orders. With the Brink’s Direct Credit

product within Brink’s Complete, we will also extend direct credit for these deposits,

providing accelerated access to cash funds.

Thank you for your partnership.

- The Brink’s Team

Getting Started with Brink’s Complete


Navigating 24SEVENAccessing 24SEVEN provides access to many of the key components of the Brink’s Complete Solution.

BRINK’S COMPLETE

Download the 24SEVEN Mobile App. Depending on your device, visit the appropriate app store:

Google Play, Apple App, etc. Type in the search bar: Brinks 24SEVEN to download the application for

free. Use the same username and password credentials to access both the 24SEVEN web and mobile

app portal.

Be sure to log into the 24SEVEN web portal first to establish your own custom password, and then

you can apply those credentials to login to the app.

Go to https://customerportal.brinksinc.com or open the 24SEVEN mobile app and sign in with the

Brink’s username and password that you received in your welcome email.

If you forgot your password, and need to reset it, click Need help signing in? You then choose Forgot

Password. The Reset Password screen will show up. Type your email and then click the Reset via Email

button.

After signing in, you will be brought to the homepage in which you are able to access your

provisioned Brink’s Services. You will also be able to view any customer Notifications, Track & Trace

orders and deposits and any open support tickets for your account.


Interacting with Your DeviceSimplicity of design in our hardware means practicality and ease of use for your experience.

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The Brink’s Box is a fairly compact unit, standing at 27 in height, 14 in width and 18 in

depth. Its small footprint allows you to strategically place the unit wherever you prefer

in your location, as long as the device is installed on concrete, and meets the key Brink’s installation

guidelines.

When you are ready to make a deposit

into the device, you will utilize the

barcode / QR code scanner to scan your

deposit bag. This will activate the device

to accept a deposit.

Be sure to hold the barcode on the

deposit bag at least 3 inches from the

barcode reader. Also, be sure to hold the

barcode steady so that the read can occur

successfully.

This LED light bar is a crucial component to the solution. The indicator can show three colors

communicating the following statuses.

• Blue – Your device is successfully working and ready to use

• Green – Your device is currently active and accepting a deposit

• Red – Your device is experiencing an error. Please contact support. Options for doing so

are listed at the end of this document.

The deposit slot allows you to deposit

your funds. Deposits must be created

in 24SEVEN, placed into a 24SEVEN RFID

bag, and then dropped into the device.

Only one bag should ever be dropped

at a time.

The LCD shows graphical indicators to

give additional information based on

the current activities. It displays activity

processing messages, countdowns, and

error codes.


Scanning Barcodes on Your DeviceUse this guide for best practices in scanning bag and badge barcodes on Brink’s Complete devices.

BRINK’S COMPLETE

Visual guide on how to scan barcodes on bags and badges:

Scanning Instructions:

• Hold barcode vertically 2-4 inches from barcode scanner

• Move bag or badge gently to activate barcode scanner motion sensor

• The LED indicator will turn on within seconds of activating the barcode scanner motion sensor

• With the LED indicator on, continue to hold the barcode vertically 2-4 inches in front of scanner

• The LED indicator will turn off when the barcode is successfully scanned

Troubleshooting Notes:

• Do not hold the barcode within one inch of the device, or physical touch the scanner; doing so

will trigger a safety feature and cause the barcode scanner to freeze

• If the barcode scanner is unresponsive, you can reset it by turning on the light function on a

smart device, and shining the light into the barcode scanner.

BAG SCAN

CORRECT

BADGE SCAN

CORRECTBADGE SCAN

INCORRECTBadge too close to scanner.

BAG SCAN

INCORRECTBag too close to scanner.


Creating a Deposit - MobileCreating a deposit from the 24SEVEN app is a simple and easy process.

24SEVEN

From your home screen or quick access menu, select Deposits. Then tap Create New Deposits.

After tapping Create New Deposit, select a location and tap Scan Bar Code to scan the code on

your 24SEVEN bag. If you cannot scan, please take special care when manually entering the number.

A correct bar code number is essential, as we will use this number to support the deposit process

into your bank account.

You will be taken to the Deposit Amount page where you’ll enter and confirm your deposit amount

and tap Continue to review. Tap Edit at the top right if you need to edit before submitting your

deposit.

You will recieve the following notification, confirming that your depositwas created.

You should then place the funds in the 24SEVEN bag, and deposit the bag into the Brink’s Box

device.


Creating a Deposit - Web App24SEVEN

Log into 24SEVEN and select ‘My Services’ from the Main Menu, then select Deposit. Select

“Create New Deposit” on the right hand side.

Fill out digital deposit slip identifying the Location via the drop-down menu, Type of Deposit (cash

or check). Currency counts can be inputted by either dollar values or note counts and the system will

automatically calculate the total together. When it comes to the coin count, we only require the total

amount of the mixed coin, no breakdown. NOTE: No more than 300 bills and $5 of loose coin can be

placed into 1 deposit bag. To complete the digital deposit slip, provide the Brinks Complete deposit

bag number, then tap Continue to Review.

Double check all the information, then click Submit Deposit.


Creating a Change Order - Web AppOrdering change within the 24SEVEN app is a simple and easy process. If you have change orders with your Brink’s Complete subscription, follow these steps to create a change order.

24SEVEN

From your home screen or quick access menu select Orders. Then tap Create New Order. On the

next screen select a location and an available delivery date. Unavailable dates will appear greyed

out. Once a date has been selected, tap Continue to enter amount.

You will be taken to the Change Order Amount page where you will enter and confirm your order

amount within the assigned thresholds of $5K in value or 70lbs in weight. Tap Continue to review.

Tap Edit at the top right if you need to edit before submitting your deposit.

• A confirmation that your order was

created will appear after tapping

submit order.

• Available order delivery dates

coincide with your location’s

scheduled content removal

• If this is an order you plan to make

often, we recommend setting it as a

favorite.


Creating a Change Order - Web App24SEVEN

From your home screen select My Services then Order. Tap Create New Order.

Choose the appropriate Location and Preferred Delivery Date at the top of the page.

Please note that the Preferred Delivery Date will only show dates that correspond with your device

content removal day. Brink’s will deliver your change order at the time of content removal. Please

note that orders must be entered by 11 AM local time to be delivered on these content removal

days. Enter and confirm your order amount within the assigned thresholds of $5K in value or 70 lbs in

weight. Tap Continue to review.

Review your order, then click Submit Order. You should then place the funds in the 24SEVEN bag,

and deposit the bag into the Brink’s Box device.


Create a Favorite Order for easy re-ordering24SEVEN

On either the Mobile or Web app, select the order to make a favorite by clicking the arrow on the

order.

Tap the Add to Favorites link and give the order a name.

To place the order from your favorites menu, tap View Favorites and select the order.


Using Dashboards and ReportsThe 24SEVEN platform provides access to dashboards that give you visibility to deposit activity at all your Brink’s Complete locations

24SEVEN

Dashboards are available in the web experience. First log in to 24SEVEN from a desktop browser.

Navigate to Reports. From the reports page, navigate to dashboards

You will be taken to a menu of available dashboards. To view device level activity select the Deposit

dashboard. The dashboard displays deposit tranactions history, current and trending content

amounts, and content removal history.


Accessing Customer Support - WebOur goal is to provide a great experience to our customers, even on the rare occasions when everything isn’t going to plan.

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Login to 24SEVEN, and navigate to Customer Support. Then select Case Management and choose

“Create Research Case”

Select “Brink’s Complete” from the drop down and then select the appropriate issue type. At the

next screen, fill out the information in the form as completely as possible and Submit

Submitting an issue via Case Management will guide you to provide all required information and will

ensure the quickest response.

Monitor your cases by choosing My Case in the gray menu bar. Tap the toggle button to Show All

Cases or Show My Cases, and select filter options from the drop down menus. Tap on the case

number to open a specific case where you can add comments or ask questions.


If this is your first time visiting the supply site, please click on “Create a new account” and follow the

prompts to create your account.

Log in using your credentials and navigate to the Brink’s Complete / 24SEVEN product category

to find supplies compatible with your solution. Place your order of the desired products and

quantities and checkout. Be sure to order the Brink’s Box 24SEVEN RFID bag, pictured here:

Ordering SuppliesAutomatic bag shipments are part of the Brink’s Complete subscription at no additional cost. You will only need to order additional supplies if you use more bags than are automatically supplied.

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This automatic process will benefit your deposit experience by streamlining the process and eliminating the

burden of remembering to order new bags each month. B-Safe customers will automatically receive 200

bags every twelve months.

Navigate to:

brinkssupplysource.nelmar.com


Using 24SEVEN Deposit BagsWith our embedded technology, 24SEVEN bags allow you to fill, seal, and scan your deposits for a hassle-free experience.

24SEVEN

Our tech enabled bags, seen below, have many elements that help you create a deposit and access

the 24SEVEN app

Bag Capacity: Approximately 250-300 notes and no more than $5.00 of loose coin.

You must create a digital deposit record in 24SEVEN before attempting to deposit the bag in your Brink’s Box . Your device will NOT accept a bag that does not appear on a 24SEVEN deposit.

BCI Barcode used to create

deposits in 24SEVEN

QR Code that directs you

to the 24SEVEN app


The Brink’s identity is clearly labeled for easy recognition.

The Brink’s logo on the vest

of the messenger.

The identification tag of

the messenger.

Prior to Brink’s arrival:Prepare deposit for pick up and place funds into the device

When Brink’s arrives:Check messenger’s two photo IDs

Note: One sleeve will house both ID cards; do not release items unless both ID’s are presented.

Identifying a Brink’s MessengerBRINK’S COMPLETE


Restarting and Powering Down Your Device

Shutting your device down properly, while not recommended unless necessary, is important to ensure the device remains operational when

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ONLY PERFORM THESE STEPS IF YOU ARE INSTRUCTED TO DO SO BY A BRINK’S REPRESENTATIVE.

Soft Reboot:

• Hold the LCD button in for 5 – 10 seconds, until the LED light goes white.

• Release the button. The system will restart and the LED will remain white while it starts up.

• The LED will return to Blue once it is complete.

Hard Reboot:


• Release the button.

• Unplug the device, leave it unplugged 15 – 30 seconds.

• Plug the device back in.

• The system will restart and the LED will remain white while it starts up.

• The LED will return to Blue once it is complete.

Power Down:


• Release the button.

• Unplug the device.

• Plug the device back in when ready.

LCD Button

LED Lights

BRINK’S COMPLETE BRINK’S BOX

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