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Realising the Benefits from Business Transformation

Ensuring Strategic Success

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Business Success

• Guided by strategic transformation programmes based on executive goal and visions.

• Business transformation is a constant necessity to stay with or ahead of the completion or provide new customer based revenue streams.

• Business transformations are not complete at the end of the project yet most businesses stop reviewing them once the project is complete. Yet the benefits can take from a couple of months to several years to be fully realised.

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Benefits Realisation

• It is the process of identifying, organising and managing the defined benefits arising from change programmes.

• Ensuring they are realistic against the implementation costs.

• Ensuring they are achievable.

• Measuring whether they were actually realised and if not, why not

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Benefits Realisation

• It is designed to guide an organisations strategic vision from the executive level through to individual projects that enables the business transformation.

• It provides a method of reporting and tracking back to the executive level at all stages of the change process.

• It becomes possible for early intervention to bring a programme back on track and save valuable resources.

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Benefits Realisation

Defines the Corporate strategy

Defines the Change

Produces the Change

Vision Realised

Delivers the BENEFITS

Delivers Outputs

ITIL Change/Service Delivery

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Benefits Realisation

The successful management of change requires an approach to deliver the change and associated benefits. A change programme may deliver the necessary outputs within time, quality and cost expectations but normally fails to identify, track and realise the benefits of the change.

Your organisation should be striving to take a benefits approach to delivering programmes of work.

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Benefits Realisation

Benefits don’t just happen and they rarely happen according to plan, so it’s imperative that a continuous process is in place to understand, monitor and dynamically adjust the business transformation processes to maximise business/project investment thus maximising the expected business returns.

Thus unexpected Benefits can be identified and taken advantage of.

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Benefits Tracking Flow

Status Reports, Interim Benefit Reports and Project Closure Report

Governance

Benefit Reports PMO Status Reports, Interim Benefit Reports and Final Benefit Reports

PMO Status Reports and Project Benefit Reports

Executive

PMO Status Reports, Interim Benefit Reports, Project Closure and Final Benefits Report

Post Project/Business Benefit Reports

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Benefits Realisation

Without benefits management you risk:• Failure to commit or fully understand the benefits

programmes are trying to deliver.• There is no clear linkage between business cases,

outcomes and measurement processes thus unrealistic benefit values can be claimed.

• Achievements are not tracked or recorded.• Change programmes can go off track from what they

were trying to delivery.• Unexpected benefits are not capitalised on or managed.• Off track benefits are not identified and their impact on

change programmes/strategies are not evaluated.

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Benefits Realisation

• Things worth doing are never easy and this is no exception.

• This is not a quick fix and certainly no silver bullet. It involves a long term commitment to a sustained change process for the organisation, its executive and managers and how they enact and execute change.

• By underpinning it with industry standards like ITIL the change processes becomes ingrained and repeatable thus the focus is the deliverable and its benefits. Leading to better quality projects.

• Any discussion about BR can not happen without discussing change and business impacts.

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Benefits Realisation

• Supports a results chain of outcomes, possible paths and encourages the answering of four basic questions.

– Are we doing the right thing

– Are we doing it the right way

– Are we getting them done.

– Are we getting the Benefits

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We can help

RJ Associates can help with the development of business transformation programmes which help support and focus an organisation on the Benefit Realisation process.

We Listen. We Guide. We Deliver.