BMC PM for Servers Release Notes

Release Notes

BMC Performance Manager Expressfor ServersVersion: 2.7.50July 15, 2010

BMC Software is releasing version 2.7.50 of the BMC Performance Manager Express for Servers solution. These release notes provide information about the licensing, enhancements, resolved problems, and problems that remain open in this version. This information supplements and supersedes information in the documents listed in “Related information” on page 20.

The following topics are provided:

Overview of BMC Performance Manager Express for Servers . . . . . . . . . . . . . . . . . . . . 2Open issue in BMC Performance Manager Express for Servers. . . . . . . . . . . . . . . . 2

BMC Performance Manager Express for Servers - Microsoft Windows . . . . . . . . . . . . 3What’s new in BMC Performance Manager Express for Servers - Windows. . . . . 3Corrected problems in BMC Performance Manager Express for Servers -

Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6BMC Performance Manager Express for Servers - UNIX/Linux . . . . . . . . . . . . . . . . . . 8

What’s new in BMC Performance Manager Express for Servers - UNIX/Linux. . 8Corrected problems in BMC Performance Manager Express for Servers -

UNIX/Linux . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Open issue in BMC Performance Manager Express for Servers - UNIX/Linux . 12

BMC Performance Manager Express for Servers - Log Management . . . . . . . . . . . . . 13What’s new in BMC Performance Manager Express for Servers - Log

Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Corrected problems in BMC Performance Manager Express for Servers - Log

Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Open issues in BMC Performance Manager Express for Servers - Log

Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Internationalization or localization information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

NOTE Before you install the product, check the Customer Support website at http://www.bmc.com/support for

■ updated documentation (for example, flashes and technical bulletins)■ product downloads, patches, and fixes (PTFs)■ product availability and compatibility (PAC) data

*142970**142970*

*142970*

http://www.bmc.com/support_home

http://www.bmc.com/support

Overview of BMC Performance Manager Express for Servers

Installation information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16How to obtain the product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Prerequisites for installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Related information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Support for BMC Performance Manager Express for Servers . . . . . . . . . . . . . . . . . . . . 20

Overview of BMC Performance Manager Express for Servers

BMC Performance Manager Express for Servers provides the ability to monitor and manage your Microsoft Windows, UNIX®, and Linux® environments, including log files. The product monitors IT infrastructure elements using remote methods such as Windows Management Instrumentation (WMI), System Monitor (known as Performance Monitor or Perfmon in earlier versions of Windows), and secure shell (SSH). These methods allow agentless monitoring.

This version of BMC Performance Manager Express for Servers includes the following components:

Open issue in BMC Performance Manager Express for Servers

The following issue remains open in the version 2.7.50 of BMC Performance Manager Express for Servers:

On non-English systems, some embedded strings including strings from third party API’s, are not externalized and appear in English.

This issue has no workaround.

Component Version

BMC Performance Manager Express for Servers - Microsoft Windows

2.7.50

BMC Performance Manager Express for Servers - UNIX/Linux 2.7.50

BMC Performance Manager Express for Servers - Log Management

2.7.50

2 Release Notes July 15, 2010



This section provides information about new features, open issues, and corrected problems in version 2.7.50 of BMC Performance Manager Express for Microsoft Windows Servers.

What’s new in BMC Performance Manager Express for Servers - Windows

BMC Performance Manager Express for Servers - Windows has been enhanced with the following changes and new features.

Added support

Version 2.7.50 of BMC Performance Manager Express for Servers - Windows now adds support for Windows Server 2008, Windows Server 2008 R2, and Windows 7.

Dropped support

Version 2.7.50 of BMC Performance Manager Express for Servers - Windows no longer supports Microsoft Windows 2000.

Selecting the disk drive to monitor

You can now enter a regular expression (JavaTM regex) that specifies the disk drive or drives to monitor.

For example, (^)[C-F] includes drives C through F. These drive letters must be uppercase letters.

The default .* includes all drives.

New application classes

Table 1 lists the application classes added in version 2.7.50 of BMC Performance Manager Express for Servers - Windows.

Draft - BMC Performance Manager Express version 2.7.50 for Servers 3


New parameters

Table 2 lists the new parameters added in version 2.7.50 of BMC Performance Manager Express for Servers - Windows.

Table 1 New application classes

Application class Description

VM Memory This application class contains parameters that represent memory performance counters and enable virtual machine owners to analyze the performance of the guest operating system.

VM CPU: _Total This application class contains parameters that represent CPU performance counters and enable virtual machine owners to analyze the performance of the guest operating system.

Network Interface This application class contains parameters that monitor the performance of a network.

Table 2 New parameters

Parameter name Description

Memory application class

Physical Memory Configured the total amount of physical memory available to the operating system

Network Interface application class

Network Byte Rate the rate at which bytes (including framing characters) are sent and received over the network adapter

Network Bandwidth Utilization

the current bandwidth utilization of the network interface

Network Packets the rate at which packets are sent and received over the network interface

Network Packets Errors the sum of packet outbound errors and packet received errors

The value for outbound packets errors is the number of outbound packets that could not be transmitted because of errors. The value for received packets errors is number of inbound packets containing errors that prevented them from getting delivered to a higher-layer protocol.



Network Packets Discarded the sum of outbound packets discarded and received packets that were discarded

The value for outbound packets discarded is the number of outbound packets that were chosen to be discarded even though no errors were detected to prevent their transmission. The value for received packets discarded is number of inbound packets that were chosen to be discarded even though no errors had been detected to prevent their delivery to a higher-layer protocol. One possible reason for discarding packets could be to get free buffer space

Paging File application class

Swap Space Utilization the amount of disk space currently used by the page file

Processors application class

Logical Processors Configured (Processors)

the number of logical processors currently available on a computer

VM Memory application class

Active the estimated amount of memory the virtual machine is actively using

Ballooned the amount of memory that has been reclaimed from a virtual machine through the VMware memory balloon mechanism

Limit the maximum amount of memory that is allowed to a virtual machine

Assigning a memory limit ensures that this virtual machine never consumes more than a certain amount of the allowed memory. By limiting the amount of memory consumed, a portion of this shared resource is allowed to other virtual machines.

Mapped the mapped memory size of a virtual machine

This is the current total amount of guest memory that is backed by physical memory.

Overhead the amount of overhead memory associated with a virtual machine that is consumed on the host computer

Reservation the minimum amount of memory that is guaranteed to a virtual machine

Assigning a memory reservation ensures that even as other virtual machines on the same host consume memory, a certain minimum amount is available for this virtual machine.

Shared the amount of physical memory associated with a virtual machine that is copy-on-write (COW) shared on the host

Shared Saved the estimated amount of physical memory on the host saved from COW shared guest physical memory




Corrected problems in BMC Performance Manager Express for Servers - Windows

Adding a regular expression to the Description parameter

You can now add a regular expression (REGEX) option configuration property to the Description parameter of the Windows Event Log Alert Rule application class.

You can now set the parameter to generate a warning or alarm when the description matches or fails to match a regular expression.

For more information on adding a regular expression to the Description parameter, see BMC Performance Manager Express for Servers - Microsoft Windows Help.


Table 3 lists the problems that were reported in earlier releases of BMC Performance Manager Express for Servers - Windows and have been corrected in this release. This release also includes corrections for all of the problems that were addressed in patch versions 2.7.05, 2.7.04, 2.7.03, 2.7.02, and 2.7.01.

Swapped the amount of memory associated with a virtual machine that has been swapped by ESX

Used the estimated amount of physical host memory currently consumed for a virtual machine's physical memory

VM CPU:_Total application class

CPU Limit the maximum processing power in MHz allowed to a virtual machine

Assigning a CPU limit ensures that this virtual machine never consumes more than a certain amount of the available processor power. By limiting the amount of processing power consumed, a portion of the processing power becomes available to other virtual machines.

CPU Reservation the minimum processing power in MHz available to a virtual machine

Assigning a CPU reservation ensures that even as other virtual machines on the same host consume shared processing power, a certain minimum amount is available for this virtual machine.

CPU Usage the current load of the processor of the virtual machine





Table 3 Corrected problems

Tracking ID Description

QM001519468 When the user tried to map IPC$ on remote hosts for collecting data on Perfmon and WMI collectors, there was incorrect identification of credentials.

QM001577012 With Microsoft Active Directory 2008, the Active Directory Services application class was not able to collect any data for Logon NTLM and Logon Kerberos parameters.

QM001611267 Process monitoring did not resume after the target machines were restarted.

QM001652476 The description message for the Windows Event Log application class was not present in the online Help.

QM001645337 After the user locked and restored the account, the Windows Process application class failed to collect data on the Windows element or the Processes Solution was not able to self-recover.

QM001661471 In the online Help, information for the Process CPU Utilization parameter was not updated.

Problems corrected in version 2.7.05

QM001656953 Whenever the user tried to change the credentials of the Event Log application class, the connection did not successfully disconnect and the new connection failed to get established with the Application Collection Status (ACS) parameter showing the following error message:

Multiple connections to a server or shared resource by the same user, using more than one user name, are not allowed. Disconnect all previous connections to the server or shared resource and try again.

QM001652476 If the first event (events collected during a collection interval) had the description text greater than 1000 characters then the description parameter displayed only "..." in portal.

QM001655916 The ACS alerted the IllegalStateException for the Windows Event Log application class.


QM001644138 While monitoring events by using the Windows Event Log Monitor application class parameters with event filters, the event log did not display any event when the system being monitored was restarted.

QM001644147 The Event description REGEX option configuration property of a rule in the Windows Event Log Monitor application class was incorrectly set to Yes by default.


QM001626439 On Windows 2008, the Process Count parameter showed an incorrect value even if duplicate monitoring was set to Yes. In addition, the parameter did not show the data related to all the running instances of a process.


QM001623247 The event log for the Description parameter for a rule in the Windows Event Log Monitor application class displayed unknown events when the parameter did not contain any data.


BMC Performance Manager Express for Servers - UNIX/Linux


This section provides information about new features, open issues, and corrected problems in version 2.7.50 of BMC Performance Manager Express for Servers - UNIX/Linux.

What’s new in BMC Performance Manager Express for Servers - UNIX/Linux

BMC Performance Manager Express for Servers - UNIX/Linux has been enhanced with the following changes and new features.

Added support

Version 2.7.50 of BMC Performance Manager Express for Servers - UNIX/Linux adds support for the following operating systems:

■ Red Hat Enterprise Linux AS and ES 5.3, 5.4, and 5.5 on x86, x86-64, Itanium, IBM® pSeries®, and IBM® zSeries®


QM001577426 Page file monitoring did not discover multiple pagefile instances.

QM001577743 The Paging File instance was offline and the following error message was displayed in the ACS parameter:

Expected WMI query to return 1 result, received 2 instead. Query: 'select File Size from win32_pagefile': patsdk-wmi

QM001578847 After monitoring was turned off and turned on again, the Windows Event Log application class displayed the following error message in the ACS parameter:

General Event Log Error for System Events on host <hostname>: event log = System: <null> java.lang.IllegalStateException:windows-eventlog General Event Log Error for Disk Error on host <hostname>: event log = System: <null> java.lang.IllegalStateException:windows-eventlog-event- collector




■ Oracle® Unbreakable Linux for Red Hat Enterprise Linux 5.3, 5.4, and 5.5 on x86, x86-64, Itanium, pSeries, and zSeries

■ SUSE Linux Enterprise Server 10 (including SP3) and 11 (including SP1) on x86, x86-64, Itanium, IBM pSeries, and IBM zSeries

Dropped support

Version 2.7.50 of BMC Performance Manager Express for Servers - UNIX/Linux no longer supports the following operating systems:

■ IBM AIX 5.2

■ Red Hat Enterprise Linux AS and ES 3.0 on x86, x86-64, Itanium, IBM pSeries, and IBM zSeries

Configuring an element with the sudo option

The Use Sudo feature now enables users without root privileges to collect data.

The new sudo feature has the following options:

Before configuring an element with Use Sudo option, ensure that the sudo utility is installed on the monitored server in the /usr/local/bin directory.

Option Explanation

No Select if you do not want to use the sudo option.

With password Select if the user is configured with the PASSWD keyword in the sudoers file.

Without password Select if the user is configured with the NOPASSWD keyword in the sudoers file.

NOTE ■ For more information about adding infrastructure elements, see the BMC Performance

Manager Express for Servers - UNIX/Linux Help.

■ Ensure that the sudo utility is already installed on the system that is to be monitored. You can download the sudo utility from http://www.sudo.ws/sudo/download.html

■ If you use the SSH 'Private Key' authentication method with the With Password option of the Use Sudo feature, must specify the password in the Password field.


http://www.sudo.ws/sudo/download.html

http://www.sudo.ws/sudo/download.html


To configure an element using the sudo utility

1 Log on to the server as a root user.

2 Open the sudoers file using any editor. Generally, this file is located in the /etc directory.

3 Enter the following lines:

A To use the Without password option, enter:

userName ALL = (ALL) NOPASSWD: ALL

B To use the With password option, enter:

userName ALL = (ALL) PASSWD: ALL

The userName variable represents the user for which the UNIX element is configured on BMC Performance Manager Portal.

4 Enter the following value to assign a zero value for the timeout of the password time stamp:

Defaults timestamp_timeout=0

5 Save the sudoers file, and log off from the server.

Process Argument character limit

You can now monitor processes that have arguments in excess of one thousand characters by setting the Is Process Argument a Regex property to YES and providing appropriate Regex.

For more information on monitoring the Process Arguments character limit, see BMC Performance Manager Express for Servers - UNIX/Linux Help.

TIP To use the visudo utility, browse to the /usr/local/sbin directory. Use this utility to ensure there are no syntax errors while editing the sudoers file.


Corrected problems in BMC Performance Manager Express for Servers - UNIX/Linux

Corrected problems in BMC Performance Manager Express for Servers - UNIX/Linux

Table 4 lists the problems that were reported in earlier releases of BMC Performance Manager Express for Servers - UNIX/Linux and have been corrected in this release. This release also includes corrections for all of the problems that were addressed in patch versions 2.7.06, 2.7.05, 2.7.04, 2.7.03, 2.7.02, and 2.7.01.


Tracking ID Description (part 1 of 2)

QM001551267 CPU Usage on AIX solutions using SSH was showing an average in the alarm ranges via profiles, but overall it was reporting on the total values.

QM001568646 On a AIX system, the user was not able to monitor kernel related processes.

QM001572131 Using command shell option, the user was not able to monitor defunct processes using UNIX process.

QM001581034 The memory parameters on HPUX 11.23 Itanium operating system failed to provide data.

QM000540793 Incorrect zero values were reported for Swap parameters when collector could not get data resulting in warning or alarm conditions.


QM001661736 On the monitored element the FileSystem data was not collected automatically even after the ACS error message "BMC-2AL020009E - File Systems application class failed to collect data."issue was resolved.


QM001656277 A monitored server was rebooted and a UNIX Process monitored on the box kept showing up as "down" in BMC Portal even though the process was up.


QM001618833 On a UNIX system, when the polling by BMC Performance Manager Express solution for servers and the increase in uptime hour counter occurred simultaneously, the System Uptime parameter displayed zero.

QM001631932 If you did not have root privileges on HP-UX, the Memory Capacity and the Memory Free parameters displayed the value 0 and No Data respectively.

QM001630501 Command options for determining the paging statistics were incompatible with the Sysstat utility version 9.0.3. This resulted in no collection of data or parameters such as Disks, Paging, and so on.


QM001615708 If a command, executed on an element in a polling cycle, stopped responding, then in every polling cycle, a new process was spawned for the same command.


QM001578729 When the process id for a monitored process was assigned to a different process, you received the following error message:

java.lang.NullPointerException.:DR2AL-processmonitor.


Open issue in BMC Performance Manager Express for Servers - UNIX/Linux

Open issue in BMC Performance Manager Express for Servers - UNIX/Linux

The following issue remains open in the version 2.7.50 of BMC Performance Manager Express for Servers - UNIX/Linux:

Monitoring Large Zone Environments

If you are monitoring an environment that has more than 5 zones, each having 20 projects and each of them is resource-capped with the default collection and reporting interval (that is, 5 minutes), then there might be gaps in reporting the data points. Alarms and warnings may be delayed.

As a workaround for this issue, increase the default collection and reporting interval. Remember that monitoring performance is directly proportional to the number of zones to be monitored, the number of active projects in each zone, and capping assigned to each project.

QM001578815 While monitoring a process with arguments, UNIX Process Monitoring raised a NullPointerException if there were any other instances with the same process name but without any arguments.

QM001576090 If the same process was running with multiple instances created by multiple users, process monitoring did not distinguish between the processes based on the process owner criteria.

QM001619751 When the BMC Performance Manager Express solution for servers was upgraded from version 2.6.30 to version 2.7.00, the Disk Include Regex configuration property used the default value (.*) as well as the override value.


QM001579067QM001551577

On IBM AIX 6.1 TL2 SP2, the Application Collection Status parameter displayed an exception as shown in the following example:

BMC-PM-Express-for-Servers-Unix-Linux.For input string: "2048MB":dr2al_aix_virtual

Table 5 Open issue and workaround


QM001552902 On Solaris elements, you are not able to monitor long process names.

Tracking ID Description (part 2 of 2)



Using SNMP application classes not supported

The “Using SNMP” application classes of version 2.5 and earlier are no longer supported. During an upgrade to 2.7.50 from 2.5.00, all instances of the “Using SNMP” application classes are removed from the Portal and RSM along with any associated historical data.


This section provides information about new features, open issues, and corrected problems in version 2.7.50 of BMC Performance Manager Express for Servers - Log Management.

What’s new in BMC Performance Manager Express for Servers - Log Management

BMC Performance Manager Express for Servers - Log Management has been enhanced with the following changes and new features.

Added property

The Matched Content Size property is added to the Log application class. With this property, you can define the size of the matched data in the Matched Content parameter and event.

The default value is 1000.

NOTE If you prefer to monitor using SNMP, use the Performance Manager Editor (PME) to create a custom Performance Manager that uses SNMP for data collection. For more information, see the BMC Performance Manager Portal Monitoring and Management Guide and the BMC Performance Manager Portal online Help.

NOTE If you enter a value exceeding 1000 in the Matched Content Size text box, it will not be reflected on BMC Portal. BMC Portal does not support this property but once supported the value of the Matched Content Size text box can exceed 1000.


Corrected problems in BMC Performance Manager Express for Servers - Log Management

Corrected problems in BMC Performance Manager Express for Servers - Log Management

Table 3 lists the problems that were reported in earlier releases of BMC Performance Manager Express for Servers - Log Management and have been corrected in this release. This release also includes corrections for all of the problems that were addressed in patch version 2.6.32.

Open issues in BMC Performance Manager Express for Servers - Log Management

Table 7 lists the open issues in this release.



QM001569303 A false alarm was reported while monitoring the log files.

QM001616239 The Total Lines Processed parameter incorrectly indicated file size as 1 byte even though it was 0 byte after the monitoring file was recycled.


QM001628007 You cannot monitor the log files on Windows with Japanese locale.

QM001637441 The Matched String parameter did not accurately show the Japanese characters.


Internationalization or localization information

Setting thresholds for discovered log file instances

During initial configuration, you cannot configure parameter thresholds for discovered log file instances. Instead, you can configure the parameter thresholds after initial configuration using the following instructions as follows:

1. In the navigation pane on the left side of the Portal page, click the configured Log application under Log Management.

2. Click the Configure tab.

3. Click the Edit button and scroll down to the parameter thresholds that you want to change.

This changes the threshold for all newly discovered log files. To change thresholds for a specific discovered log, click on the discovered log to change its thresholds.

Internationalization or localization information

BMC Performance Manager Express for Servers supports the languages indicated in the following table. Support for a language is indicated by a plus sign (+). A blank cell indicates no support.

Table 7 Open issues and workarounds

Tracking ID Issue

QM001557681 On Windows, a log file with a percent character (%) in the password is not monitored.

QM001529750 If you are monitoring log files that grow by more than the default read limit of 1,000 lines (UNIX) or 98,304 bytes (Windows) during one collection cycle, two issues can occur:

■ If your log files are growing faster than the default read limit during a collection cycle, alarms and warning for matched search strings might be delayed.

■ If your log files are growing faster than the default read limit during a collection cycle and you set Only Monitor Latest File to true, some log file lines might be skipped when transitions from the current log file to the new log file are monitored.

Workaround: Increase the read limit on the RSM computer by following the instructions in “Adjusting the read limit” in the online Help. Alternatively, use an agent-based product.


Installation information

The online Help for BMC Performance Manager Express for Servers is displayed in English.

Installation informationFor general information about installing the product, see “Installing new Performance Managers on the Portal” in the BMC Performance Manager Portal Monitoring and Management Guide.

How to obtain the product

BMC Performance Manager Express for Servers is available for download from the BMC Electronic Product Distribution (EPD) website at http://webapps.bmc.com/epd. To use EPD, you must be registered on the BMC Customer Support website. Registration requires your company’s support contract ID and password.

If you do not have a current license for the product, contact your BMC sales representative or your local BMC office or agent. If you cannot download the product, you can request a physical kit.

Performance Manager Component

French GermanSimplified Chinese

Traditional Chinese Korean Japanese

Runsa

a Runs means that component runs on the operating systems for the specified languages and can accept input,process, and display data in that language.

Viewb

b View means that the component’s user interface is translated for the specified languages.

Runs View Runs View Runs View Runs View Runs View

BMC Performance Manager Express for Servers - Windows

+ + + + + + + + +


+ + + + + + + + +


+ + + + + + + + +


http://webapps.bmc.com/epd

Prerequisites for installation


This section describes software, hardware, or other requirements for BMC Performance Manager Express for Servers that are not discussed in the installation guide. For more information about all requirements, see the installation guide.

BMC product requirements

BMC Performance Manager Express for Servers requires the following components:

■ BMC Performance Manager Portal version 2.6 or later■ Remote Service Monitor (RSM) version 2.6 or later

If you are using version 2.6 of BMC Performance Manager Portal,

■ Apply patch version 2.6.00.094 of BMC Performance Manager Portal before you upgrade to version 2.7.50 of BMC Performance Manager Express for Servers - Windows solution. If you fail to do so, you will not be able to see some of the newly added application classes (for example, VM CPU, VM Memory, and so on) and parameters (for example, Swap Space Utilization, Physical Memory Configured, and so on). This may also create problems for future solution upgrades on the same BMC Performance Manager Portal version. The 2.6.00.094 patch is available at the following location: ftp://ftp.bmc.com/pub/BPMPortal/2.6/2.6.00.094.zip

■ If you have not applied the patch version 2.6.00.060 of BMC Performance Manager Portal, you need to copy the patsdk-wmi-solution-2.6.00.060.par and patsdk-perfmonsolution-2.6.00.060.par files to the RSMInstallationDir\server\rsm\solutions directory on the RSM computer. These files are available in patch version 2.6.00.060 of BMC Performance Manager Portal. If the files are not copied properly, the Application Collection Status parameter displays an error about the WmiCollector. Before you copy the files, stop the RSM service and restart it after copying the files. You can download this patch from the following location: ftp://ftp.bmc.com/pub/BPMPortal/2.6/BPM_Patch_ALL_2600060.zip. The BPM_Patch_ALL_2600060.zip file contains the 2.6.00.060_RSM.zip file, which contains the patsdk-wmi-solution-2.6.00.060.par and patsdk-perfmonsolution-2.6.00.060.par files.


ftp://ftp.bmc.com/pub/BPMPortal/2.6/2.6.00.094.zip

ftp://ftp.bmc.com/pub/BPMPortal/2.6/BPM_Patch_ALL_2600060.zip


Operating system support

Table 8 and Table 9 lists the operating systems that can be monitored by version 2.7.50 of BMC Performance Manager Express for Servers. The product can be installed on the platforms supported by BMC Performance Manager Portal version 2.6 or later.

Support for a platform is indicated by a plus sign (+). A blank cell indicates no support.

Table 8 Windows operating system support

Windows version Service pack x86 x86-64a

a References to x86-64 include AMD64 (which includes Opteron) and Intel 64 architecture (formerly known as Intel Extended Memory 64 Technology, or Intel EM64T).

Itanium

Microsoft Windows Server 2003 all released versions + + +

Microsoft Windows Server 2003 R2 all released versions + + +

Microsoft Windows XP (all editions) all released versions + +

Microsoft Windows Vista (all editions) all released versions + +

Microsoft Windows Server 2008 (all editions) all released versions + +

Microsoft Windows Server 2008 R2 (all editions)

all related versions +

Microsoft Windows 7 all related versions + +

Table 9 UNIX and Linux operating system support (part 1 of 2)

UNIX or Linux operating system Version 64

-bit

RI

SC

32-b

it

Pow

erPC

64-b

it

Pow

erPC

x86

x86-

64a

Itan

ium

pSer

ies

zSer

ies

32-b

it

SPA

RC

64-b

it

SPA

RC

HP-UX 11.11i (B11.11)

+

11.11i (B11.23)

+ +

11.3i + +

IBM AIX 5.3 + +

6.1 + +



Red Hat Enterprise Linux AS and ES

4.0 + + + + +

4.5 + + + + +

4.6 + + + + +

5.0 + + + + +

5.1 + + + + +

5.2 + + + + +

5.3 + + + + +

5.4 + + + + +

5.5 + + + + +

Oracle Unbreakable Linux for Red Hat Enterprise Linux

4.0 + + + + +

4.5 + + + + +

4.6 + + + + +

5.0 + + + + +

5.1 + + + + +

5.2 + + + + +

5.3 + + + + +

5.4 + + + + +

5.5 + + + + +

SunTM SolarisTM 8 + +

9 + +

10 + +

SUSE Linux Enterprise Server 9 + + + + +

10 + + + + +

10 SP1 + + + + +

10 SP2 + + + +

10 SP3 + + + + +

11 + + + + +

11 SP1 + + + + + a References to x86-64 include AMD64 (which includes Opteron) and Intel 64 architecture

(formerly known as Intel Extended Memory 64 Technology, or Intel EM64T).

Table 9 UNIX and Linux operating system support (part 2 of 2)

UNIX or Linux operating system Version 64

-bit

RI

SC

32-b

it

Pow

erPC

64-b

it

Pow

erPC

x86

x86-

64a

Itan

ium

pSer

ies

zSer

ies

32-b

it

SPA

RC

64-b

it

SPA

RC


Related information

Related informationThe following documents support the product:

■ BMC Portal Getting Started ■ BMC Portal Installation Guide ■ BMC Performance Manager Portal Monitoring and Management Guide ■ BMC Performance Manager Portal Performance and Scalability Guidelines■ Help for the Portal and individual Performance Managers ■ Parameter Reference Database (PRD)

http://www.bmc.com/support/hou_PPRD_Data_Center

Online Help and the PRD contain the most complete information about parameter properties such as warning and alarm limits.

The latest product information is available on the Customer Support website at http://www.bmc.com/support.

From the Customer Support site, you can perform several tasks, including

■ viewing the latest product documentation (manuals, release notes, flashes, technical bulletins, online Help, and parameter information)

■ subscribing to proactive alerts to receive e-mail messages that inform you of new release notes, flashes, and technical bulletins for your products

■ searching for existing product resolutions and frequently asked questions (FAQs)

Support for BMC Performance Manager Express for Servers

BMC supports the following product versions and releases:

TIP If you do not already have a user name and password that allow you to fully access the Customer Support website, you can register for a user name and password on the site.

Product name and version Level of support

BMC Performance Manager Express for Servers 2.7.50

full

BMC Performance Manager Express for Servers 2.7 full


http://www.bmc.com/support/hou_PPRD_Data_Center


Support for BMC Performance Manager Express for Servers

For more information about the latest support policies, see the Customer Support website at http://www.bmc.com/support.

If you have problems with or questions about a BMC product, see the Customer Support website at http://www.bmc.com/support. You can view or download product documents, find answers to frequently asked questions, and download products and maintenance. If you do not have access to the web and you are in the United States or Canada, contact Customer Support at 800 537 1813. Outside the United States or Canada, contact your local BMC office or agent.

BMC Performance Manager Express for Servers 2.6 limited

BMC Performance Manager Express for Servers 2.5 limited

© Copyright 2010 BMC Software, Inc.

BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners.

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The information included in this documentation is the proprietary and confidential information of BMC Software, Inc., its affiliates, or licensors. Your use of this information is subject to the terms and conditions of the applicable End User License agreement for the product and to the proprietary and restricted rights notices included in the product documentation.

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Product name and version Level of support




BMC PM for Servers Release Notes

Documents

Transcript of BMC PM for Servers Release Notes