Alex Kissal and Matt LordFebruary 22, 2010

For audio call Toll Free 1-888-886-3951

and use PIN/code 294084

Blackboard Managed Hosting OverviewBlackboard Managed Hosting Overview

• Maximize your CCC Confer window.• Phone audio will be in presenter-only mode.• Ask questions and make comments using the chat window.

HousekeepingHousekeeping

Adjusting AudioAdjusting Audio

1) If you’re listening on your computer, adjust your volume using the speaker slider.

2) If you’re listening over the phone, click on phone headset.

Do not listen on both computer and phone.

Saving Files & Open/close CaptionsSaving Files & Open/close Captions

1. Save chat window with floppy disc icon

2. Open/close captioning window with CC icon

Emoticons and PollingEmoticons and Polling

1) Raise hand and Emoticons

2) Polling options

Alex Kissal and Matt Lord

Blackboard Managed Hosting OverviewBlackboard Managed Hosting Overview

34 Schools 1,200 FTE to 40,000 FTE Schools 2003 to December 2009 290,000 CA Community College Users Growth in every installation Much more time to focus on Teaching and

Learning

8

• Do you need to develop a Disaster Recovery Plan• Would you like to upgrade to version 9 in a way that won’t

impact teaching and learning• Are your students unable to access their courses during

critical times and the system is sometimes unreliable?• Are you struggling to attract and retain technical

expertise, and/or are your IT resources just spread too thin?

• Is your IT staff spending too much time maintaining the Blackboard application?

• Are the unexpected costs of supporting a growing environment eating away at your budget and the ability to scale unachievable

Common Challenges, Opportunities and Reasons for Blackboard

Managed Hosting

Offering Services Since 1999 850+ Customers from All Market Sectors 185+ Bb Hosting Team Members Located in 4 Continents Five Tier-4 Datacenters Managing 2 PB of Enterprise Storage 7+ Million Total Active Blackboard Users

Blackboard Domestic Network Operation Center (VA3NOC)

Managed Hosting Infrastructure located in Tier-4 Datacenters at the heart of the Internet

Multiple ISP connections to various Tier-1 ISPs for redundant access to Internet & aggregate 24 Gbps capacity

True A-side / B-side Network Design

Redundant Routers, Firewalls, Load Balancers, Switches & Servers

Multiple levels of Power backups

• Institutions realize significant savings each year by hosting with Blackboard Managed Hosting

• Fixed Budget Control with simplified costs, reduces the unexpected annual costs

• Hardware– Refresh, Failure, Backups, Usage increases, Storage

• Personnel– Turnover, Training, Oncall, Emergency Maintenance, &

Upgrades

FACT: Numbers of Online Users and/or Depth of Users Increasing

Additional Hardware Considerations• Servers (App Nodes / Load Balancing)• Backup HW in case of failure• New Technologies

Virtualization

Bandwidth and Storage needs Dramatically increasing• Bb is probably your #1 Enterprise Application (Email)• Certainly your most heavy used• These have real costs but are very hard to predict with ever growing

usage patterns

On-Demand Model; BbMH Does Not Cap Usage• Additional Server Capacity Added Pro-actively as Needs Grow• Storage • Bandwidth

• Turnkey - One Stop Shop for Software & Infrastructure Support

• True 7x24 Follow-the-Sun Operations & Support– 185+ individuals across 4 continents– Proactive monitoring and maintenance– Keep up to date on latest releases and fixes

• All Upgrades applied by MH Operations Engineers• Nights / Weekends / Holidays – 365 days• 1,200+ upgrades in 2009 w/ 98% success rate

• Expertise of Bb Managed Hosting– Support Technicians, Operation Engineers, Certified Oracle DBA

group, Infrastructure & Security Teams• Linux / Oracle• All trained on Bb Software• Experience troubleshooting all Bb Versions

Annual “Back to School” Project Begins April 2010• Audit DB/OS

• Review customer base for added resources

• Identify growth patterns

Client Dashboard and Insight Enhancements 9.1 Readiness in Full Swing

• 12 Managed Hosting Beta Clients

• Performance engineering and testing

• Upgrade testing and QA

• Additional application and database monitoring

99.9% Uptime SLA Guarantee

Available for Qualified Clients Subject to Terms, including:• Minimum of Platinum Package Service or Higher

• Blackboard 9.1 version and higher

• Standard compliance with Blackboard Building Blocks policy

• Custom integrations completed by Blackboard Consulting with Integration & Customization Maintenance (ICM)

• Must be within contractual usage limits

Managed Hosting Increased SLA Service

Matt Lord

Matt.Lord@blackboard.com

Alex Kissal

Alex.kissal@blackboard.com

Q&AQ&A

Evaluation Survey LinkEvaluation Survey Link

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Thanks for attendingFor upcoming events and links to recently archived

seminars, check the @ONE Web site at:

http://onefortraining.org/

Blackboard Managed Hosting OverviewBlackboard Managed Hosting Overview