Managed Hosting for Dynamic Enterprises

Benefits

Overview

Managed Hosting

Business Continuity

Application Management

NTT Communications Tier 1 Global IP Network

ISO27001 for Information Security Management

24/7 Support

NTT Europe Online understands that the

revenue generated through an organisation’s

online presence is fundamental. This is why,

when NTT Europe Online manages a hosted

application, the customer can be assured

of a reliable, highly available, secure and

scalable solution and the peace of mind

that brings.

Business Benefits

NTT Europe Online designs managed hosting solutions with the customer’s business needs in mindThese solutions are built around ITIL®, ISO20000, PRINCE II and

best practice guidelines. ISO27001 certification for information

security management also means NTT Europe Online’s business

processes are externally audited every six months for added

re-assurance.

Solutions include: Managed Hosting with single, dual or multi-tiered

infrastructures

Multiple environments for release management, including

pre-production, development, testing and production

hosting platforms

Redundant and resilient configurations

Multi-site environments for business continuity and disaster

recovery requirements

Infrastructure for Software as a Service and Cloud or hosted

versions of software (SaaS)

These solutions cater for dynamic businesses which: Experience peak traffic loads of 9.1 gigabits per second

Run online airline ticketing

Have many TB of storage

Provide international coverage for media and sports events

Display more than a billion page views in a month

Generate millions of euros, pounds, yen and dollars of

revenue per month

Demand exacting levels of availability and reliability

NTT Europe Online supports customers in a wide range of

industries such as Online and Digital Marketing, Sport, Finance,

Travel, Leisure, Retail, Public Sector, Media, Entertainment,

Automotive and many other dynamic online businesses. NTT

Europe Online also supplies managed hosting services to a

wide range of ISVs and works closely with many other partners.

NTT Europe Online Services Solution Examples

Managed Hosting – NTT Europe Online provides reliable,

secure, managed and monitored systems with customer

access through a customer portal and backed up by

industry leading, user defined Service Level Agreements.

Application Management – management of a range

of software including operating systems, databases,

middleware, web server software, Content Management

Systems (CMS) and even bespoke applications.

Global IP Network - NTT Communications owns and

manages its Global Tier 1 Network architecture.

Local and dedicated load balancing options improve

the availability and performance of web applications.

Business Continuity – NTT Europe Online provides

clustering, global load balancing, built-in redundancy,

mirroring, multi-site solutions, multi-environment solutions

and disaster recovery solutions. As part of NTT Europe

Online’s ISO27001 certification for Information Security

Management, it maintains its own Business Continuity plan

to ensure that NTT Europe Online’s hosting solutions remain

constantly available.

Virtualization – managed virtualization solutions provide

the flexibility to scale solutions up and down in line with

business demands.

Monitoring – customised monitoring options, which are

designed around the customer’s business and application

needs, ensure SLAs are focused on delivery.

Storage – shared or dedicated storage-on-demand

solutions provide flexible storage options based on changing

business requirements.

Security – comprehensive range of unified threat

management (UTM) services protect against external

security issues.

Back-up – tape and disk back-up and offsite vaulting

options. Replication services to alternate data centres

support business continuity.

Content Delivery Network – caching network manages the

surges in web traffic that can lead to service disruption.

SaaS – NTT Europe Online provides the infrastructure for

Software as a Service in conjunction with Microsoft, Sun,

Oracle and many application partners.

Data Centre Services – NTT provides world class data

centre services from 27 major cities across the globe,

including eight data centres in Europe; all of which are

connected to NTT Communications’ wholly owned and

managed Global Tier 1 Network.

NTT Europe Online understands that every business has its

own objectives and requirements which is why all solutions are

designed to meet the specific needs of each individual customer.

NTT Europe Online offers a comprehensive range of managed hosting services designed to meet the requirements of a highly available, secure and scalable online solution:

Web/Application Server with Firewall Solution

FW VPNIPS/AV

Single Server

Service Level Agreement: 99.5% Service Level Agreement: 99.5%

Data Centre Data Centre Data Centre

Web Server, Database Server and Firewall Solution

FW VPNIPS/AV

Database Server

Web/ApplicationServer

SharedStorage

High Availability Solution

FW VPNIPS/AV

Load BalancersManagedNetwork

Web Servers

ApplicationServers

DatabaseCluster

DedicatedStorage

VLAN pvLAN

Service Level Agreement: 99.7%

Managed Services

PortalMonitoring

SLABackupSecurity

OS & ApplicationManagement

Managed ServicesManaged Services

SSL SSL

Multi-Environment/Disaster Recovery

High Availability

Service Level Agreement: 99.95%

Production Site and Disaster Recovery 99.9%

Load BalancersManagedNetwork

Web Servers

ApplicationServers

DatabaseCluster

VLAN pvLAN

Data Centre

Production Pre-Production DevelopmentBusiness Continuity/Disaster Recovery

SSL SSL

FW VPNIPS/AV

Load BalancersManagedNetwork

Web Servers

ApplicationServers

DatabaseCluster

VLAN pvLANSSL SSL

FW VPNIPS/AV

Load BalancersManagedNetwork

Web Servers

ApplicationServers

DatabaseCluster

VLAN pvLANSSL SSL

Load BalancersManagedNetwork

Web Servers

ApplicationServers

DatabaseCluster

VLAN pvLANSSL SSL

ManagedDedicatedStorage

Data Replication

Managed ServicesPortal | Monitoring | SLA | Backup | Security | OS & Application Management

Data Centre

ManagedDedicatedStorage

FW VPNIPS/AV

FW VPNIPS/AV

Internet

NTT Com Global NetworkContent Distribution Network

Internet

Internet

NTT Com Global NetworkContent Distribution Network

Internet

NTT Com Tier 1 Global Network Smart Content Delivery

NTT Com Tier 1 Global Network

Smart Content DeliveryGSLB

NTT Com Global NetworkContent Distribution Network

Smart Content Delivery

NTT Europe Online provides Service Level Agreements that govern the overall solutionSmart Content DeliveryThe managed hosting Service Level Agreement offers a superior

guarantee of reliability which is far greater than can be provided

through a combination of component SLAs. Furthermore, the

24/7 Customer Support Centre provides around the clock

assistance for customers in several different languages.

This ensures that incidents and service requests are managed

promptly, providing clients with an immediate communication

channel and a single point of contact for all support issues.

NTT Europe Online’s services are fully integrated into

its comprehensive asset tracking, monitoring and management

system. This acts as a single viewing point for customers

to monitor and control their managed solutions via the

customer portal.

The monitoring systems NTT Europe Online has in place alert

the Customer Support team if any of the defined thresholds

for performance are breached. Incidents are logged

automatically providing a point of reference for all further

follow up contact or escalations.

In the event of an incident, the primary goal of NTT Europe

Online’s customer support is to restore normal service as quickly

as possible and minimise any adverse impact on business

operations. NTT Europe Online’s incident management process

follows established processes,

which have been developed in line with the ITIL® best

practice framework.

Customer Portal NTT Europe Online’s Customer Portal provides customers

with a direct communication channel to our Customer Support

Centre. The customer portal includes:

Real-time system monitoring

A view of actions taken to resolve issues

A user management facility

Access to a range of reports

Information on system security

The ability to manage a virtualized environment remotely

NTT Europe Online’s Smart Content

Delivery (SCD) network is designed

specifically to manage the surges

in web traffic which so often lead

to service disruption and even

a website crash. SCD enables

our customers to cache static

and rich media content providing

their customers with a seamless,

uninterrupted service. NTT Europe

Online’s SCD service uses NTT

Communications’ Global IP Network.

This dedicated network was

designed to transport internet traffic

at the highest speeds. With direct

connections to the network our

customers avoid internet congestion

meaning that they are also insulated

from the latency issues associated

with other networks.

Service Overview

After SCD

Origin Server

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Content cacheminimises

bandwidth to origin server

Cache Server

Scale back server resourcesfor cost redution

ISP

ISPISP

NTT CommunicationsGlobal IP Network

Before SCD

Network capacityto meet peak

traffic

End Users

Server resourcesfor maximum impact

ISP

ISP

ISP

ISPISP

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Corporate Overview

NTT Europe Online provides Managed Hosting, Security and

Application Management for dynamic enterprises internationally.

These services provide the reliability, availability, security and

scalability needed to underpin business success online.

NTT Europe Online is certified to ISO27001 for Information

Security Management and, as part of NTT Communications,

has the global reach and scale to support businesses

of all sizes. NTT Communications is the global data and

IP services arm of the Fortune Global 500 telecom leader,

Nippon Telegraph & Telephone Corporation (NTT).

For further information visit www.ntteuropeonline.com.