Better : Holistic IT Management, SAP Strategy for 2014 and ... · Better : Holistic IT Management,...

© 2014 SAP SE or an SAP affiliate company. All rights reserved. 1 Public

Better : Holistic IT Management, SAP Strategy for 2014 and beyond Andy Lawrence – ALM / OCC Architect

SAP UKI

Simplify everything. Do anything.

Run simple.


Disclaimer

This presentation outlines our general product direction and should not be relied on in making a

purchase decision. This presentation is not subject to your license agreement or any other agreement

with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to

develop or release any functionality mentioned in this presentation. This presentation and SAP's

strategy and possible future developments are subject to change and may be changed by SAP at any

time for any reason without notice. This document is provided without a warranty of any kind, either

express or implied, including but not limited to, the implied warranties of merchantability, fitness for a

particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this

document, except if such damages were caused by SAP intentionally or grossly negligent.

SAP Solution Manager Today


SAP Solution Manager Implement IT simplification and IT excellence to increase business value

SAP Solution Manager is one combined solution to efficiently

manage IT and introduce new functionality to meet business

requirements.

ITIL-aligned IT Service Management and

ALM Processes to manage SAP and

non-SAP components plus proven

methodologies.

Implement and manage SAP innovations

like SAP HANA, mobile solutions or

hybrid IT landscapes and leverage the

full potential.

Industrialized assembly of solutions and

implementation of new business

functionalities through methodologies

like the two value releases per year.

Business innovation IT management SAP innovations

https://support.sap.com/solutionmanager

TODAY

https://support.sap.com/solutionmanager.html


Simplified Usage Rights

SAP has

simplified the

usage rights

for SAP

Enterprise

Support

customers

SAP Enterprise Support customers can use IT Service

Management processes now for their entire IT.

Required named user licenses for Non-SAP

ITSM processors are more affordable.

SAP CRM functionalities which

support the certified ITIL processes

are included in the usage rights of

SAP Solution Manager.

TODAY

IT management

Link: SAP Solution Manager Usage Rights

https://support.sap.com/support-programs-services/solution-manager/usage-rights.html


Change

Build SAP like a Factory Run SAP like a Factory

Business Process Monitoring

and Analytics

Monitoring of Systems, Technical

Scenarios and End User Experience

Build

Execution

Test

Execution

Deployment

execution

Build Mgmt

Test Mgmt

Release &

Deployment Mgmt

Design Mgmt

IT Service Management

Minor Release

Urgent Change

IT Portfolio and Project Management

Project

Portfolio

Major Release

SAP Solution Manager Integrated IT Management for your solution

Business

Requirement Enhancement

Incident

Problem

Request for

Change Single Source of Truth

Single

Source

of Truth

TODAY


Automation through SAP Solution Manager Central IT management platform for all deployment scenarios

On-Premise Cloud

Hybrid

On-Premise Cloud and

TODAY


Manage your Releases with IT Portfolio and Project Management

in SAP Solution Manager

• Manage resources, time

and project phases

• Record times for

changes and report back

to tasks for the Program

Management Office

• Support Agile

development

methodology

This is the current state of planning and may be changed by SAP at any time.

Increase transparency by integrating project definition and project execution

TODAY


Automatically generate your business blueprint Leverage generated Process Step Library to compose End-to-End Business Processes

From Process Step Library ….

… to E2E Business Processes

Process Step Library creation alternatives:

1. Automated blueprint generation program

RUTILITY_BLUEPRINT_GENERATION

via SAP Note 2061626 (SP10 and beyond)

Application „Scope and Effort Analyzer“ (SP11)

Manual composition of E2E Business Process

Note: see SAP Solution Manager Wiki for details at http://scn.sap.com/docs/DOC-47361

Sales

Order Delivery Quotation …

TODAY

../900_Rollout_CDs/mySAP_ERP_CGV_Rollout_CD_intern/1_Corporate_Governance/MIC/P2P_4_Purchase_Order_Processing.ppt

../900_Rollout_CDs/mySAP_ERP_CGV_Rollout_CD_intern/1_Corporate_Governance/MIC/P2P_4_Purchase_Order_Processing.ppt

11 © 2014 SAP SE or an SAP affiliate company. All rights reserved.

Adopt new innovation easier with the Scope and Effort Analyzer

Customer SAP Solution Manager

• User enters system for

planned change deployment

• User enters target SP / EHP

• Information sent to SAP

SAP Support Backbone

• Calculation of SAP objects

(Bill of Material) for target

Enhancement Package

• SAP sends BOM back to

SAP Solution Manager

1 2

Customer

Project Team

• Result review

through Fact Sheet

• Assessment of

analysis details

• Parameter

variation for result

optimization

4 SAP Solution Manager

• Usage statistics

• Tailored impact analysis for

custom code / modifications

• Effort calculation

• Business Blueprint generation

• Test Scope and Effort Optimization

• Recommendations

3

http://service.sap.com/sea

TODAY

http://service.sap.com/sea


End-to-end Business Process Operations

New, unified architecture with Technical Monitoring

New Monitoring Application:

• Display of metrics from technical

monitoring propagated to the system on

which a business process is executed

• Display of technical metrics linked to

process steps

New Common Alert Inbox:

• Display of metrics from business process

monitoring and technical monitoring

• Same alert post processing of technical

alerts and business process alerts

TODAY

13 © 2014 SAP SE or an SAP affiliate company. All rights reserved.

Management Dashboards and Mobile Applications

SAP BusinessObjects dashboard apps HTML5 Dashboard Center (prototype)

Mobile Applications TODAY

http://usphlvmags02.phl.sap.corp:8000/sap/bc/bsp/sap/zdc/dashboard.html#20





Managing Business

Continuity Support

Full End-to-End

Lifecycle Management Integration Monitoring

Application Operations Monitoring of hybrid solutions within SAP Solution Manager

End-user experience monitoring to

manage the availability and performance

for SAP-centric software-as-as-a-service

(SAAS) offerings such as SuccessFactors.

Monitoring of integration aspects

between on-premise components

and cloud software – such as

SAP NetWeaver Process Integration

and SAP HANA Cloud Integration

technologies.

Monitoring including guided procedures

for alert resolution for SAP HANA

and SAP hybris, based on system

monitoring and guided procedure

framework.

TODAY

© 2013 SAP AG. All rights reserved. © 2014 SAP SE or an SAP affiliate company. All rights reserved. 15 Public

Operations for SAP-centric hybrid scenarios Available with SP Stack 12

SAP Cloud Customer

SAP

ByDesign

SAP Cloud

for Cust. SAP Cloud

for T&E

Central

Exception Store

Dashboard View

Topology View

Exception Management for cloud based integration platforms such as

SAP HANA Cloud Integration and Dell Boomi

Message Flow Monitoring for SAP Process Integration

and Ariba-based scenarios

End User Experience Monitoring for all UI-centric SAP Cloud products

such as SuccessFactors and Ariba

Integration Monitoring for cloud-based integration platforms such as

SAP HANA Cloud Integration and Dell Boomi

TODAY


SAP Solution Manager Enables Two Value Releases per Year

Invest

Return on

Investment

Business

Transformation [Business Case/KPIs]

Build [Major Release]

Run and

Measure

Continuous

Improvement [Minor Release,

Change]

Business Relationship

Management

2 per Year (biannual cycle)

12-52 per Year (monthly to weekly cycle)

Innovation

Control Center

Operations

Control Center

Download the Whitepaper Now!

TODAY

https://support.sap.com/solutionmanager.html

https://service.sap.com/~sapidb/012002523100009359122013E/

SAP Solution Manager Planned

Innovations


Operations for SAP-centric hybrid scenarios Planned with SAP Solution Manager 7.1

Customer

Central

Exception Store

Dashboard View Topology View

Database Compare Business Process

Monitoring

Remote SFTP

Server Access

Email-to-Event

Converter

Exception Management for SAP HCM, SuccessFactors and SAP Cloud

for Customers

SAP Cloud

SAP

ByDesign

SAP Cloud

for Cust. SAP Cloud

for T&E

Automated Setup for all SAP-based Cloud Services

Email-to-Event Converter and

Remote SFTP Server Access for all SAP-based Cloud Services

Integration Monitoring for SAP HCM, SuccessFactors and SAP Cloud

for Customers

Business Process Monitoring and Data

Consistency Management for SAP HCM and SuccessFactors

PLANNED INNOVATION


The result is a perfectly balanced SAP Solution Manager which

extends the single source of truth for IT to the entire enterprise!

A New, Business-Balanced SAP Solution Manager

Today, SAP Solution Manager 7.1's primary focus is on operations and IT

SAP Solution Manager 7.2 will extend the focus to implementation and the

business!

7.2 Highlights:

Pragmatic Business Process Management

Business value through SAP Cloud adoption

More SAP Solution Manager value through in-memory technology

PLANNED INNOVATION


Single Source

of Truth

In A Nutshell Pragmatic business process management in SAP Solution Manager 7.2

Plan

Build

Run

Value Recognition

Benchmarking

Application usage

verification

Assessment of

process efficiency

Business Strategy

Value Prediction

Model industry

solution

Fit/Gap

Requirements

Implement,

Change, Test

Business View

Line of Business

Process Owner

IT Factory

IT View


Operations Control Center Innovation Control Center

Solution Architect

PLANNED INNOVATION


One Source, and All the Views Your Enterprise Needs

Business Processes

Systems Roles

7.2

Process Flows

Business View (End-to-End Processes)

IT View (Functional Components)

This is the current state of planning and may be changed by SAP at any time. PLANNED INNOVATION


Solution Implementation and Documentation in 7.1 Today

Build Run

Business

Process

Repository

Templates

Implementation Project (Productive) Solution Maintenance Project

Upgrade Project

KW

TODAY


Major Pain Points and Challenges

Build Run

Business

Process

Repository

Templates

Implementation Project (Productive) Solution Maintenance Project

Upgrade Project

KW

TODAY

Low acceptance by Business Process

Owners, Solutions Owners and Developers

Different functionality in

Projects and Solutions

Handling of documents

and attributes

Incomplete traceability from

requirement to deploy

Performance issues Usability

issues

Rigid Model

(3 levels)

Missing integration into Requirements,

Portfolio, Project and Change Management

… Complex and inflexible Lifecycle

Model (copy, compare & adjust)


Solution Documentation as Single Source of Truth

Change

Build SAP like a Factory Run SAP like a Factory

Business Process Monitoring

and Analytics

Monitoring of Systems, Technical

Scenarios and End User Experience

Build

Execution

Test

Execution

Deployment

execution

Build Mgmt

Test Mgmt

Release &

Deployment Mgmt

Design Mgmt

IT Service Management

Minor Release

Urgent Change

IT Portfolio and Project Management

Project

Portfolio

Major Release

Business

Requirement Enhancement

Incident

Problem

Request for

Change

Single Source of Truth

Single

Source

of Truth

One common directory for Business Process Documentation (Unification of Template, Implementation, Upgrade, Maintenance Projects and Solutions)

Model based Approach (Business Process Structure,

Attributes …)

Flexible and integrated Lifecycle &

Release Management (no copy, unified versioning, traceable)

Integrated in IT Processes (ITPPM, ITSM, ALM, RunSAP)

Improved Usability

PLANNED INNOVATION


Yes, Processes Have More Than Three Levels!

Seamless integration of business and IT views

No data outside SAP Solution Manager

Role-specific views

Continuous refinement of process models

More than 3 business process levels

SAP Solution Manager 7.2 delivers an environment which

adapts itself to customer modelling standards and gets rid of

the artificial three-tier limitation.

Openness for other modelling tool vendors

SAP Solution Manager 7.2 allows customers to plug their

preferred modelling tools into SAP Solution Manager via an

open bi-directional interface that must be supported by the

vendor

Bridging the gap between IT and business!


PLANNED INNOVATION


Revised Solution Documentation

Solution Landscape UI provides view on the general architecture of the solution. Gives

the possibility to define branches for different release activities.

This has to be setup once as an administrative task and requires specific

authorizations

Solution Documentation UI is the area to document and design all relevant processes run in

the solution. The processes and collected documents can only be

used in this solution

PLANNED INNOVATION


Solution Landscape

Branches

Base Branch

Upgrade branch

Development branch

New Ways of Managing Solution Landscapes

System Landscape

Dev QA Prd

ERP

SolMan CRM

Solution Documentation

Document Types

x Process Description

x Functional Specification

Design Document

x Additional Document

Test description

x Meeting minutes

Sub-Landscapes Sites ...

Views

Solution

Project team/Unit

Monitoring view

…

PLANNED INNOVATION


New and Simplified Business User Experience

State-of-the-art graphic business process modelling:

System-agnostic process modelling

No front-end client required

Business-role-based, intuitive UIs

Pre-configured process flows delivered via business content

Finally, SAP Solution Manager is easy for the business!


PLANNED INNOVATION


Test Plan Management link to new solution documentation

PLANNED INNOVATION

Planned Innovation: SAP Solution Manager 7.2 for Cloud


Managing SAP Cloud like On Premise today

• Single source of truth also for hybrid solutions

• Full transparency regarding performance and availability

• Reliable data transfer and message transport

• Every business critical exception is caught and reported

• No data inconsistencies between SAP public cloud and on premise/SAP private cloud components

• Business Process KPIs can be tracked for all components

• Synchronized software and configuration maintenance needs to be ensured

• No change is executed unsynchronized

• All software and configuration changes are tested end-to-end

• All IT Service Management processes have to run smoothly integrated

• Remote access

This is the current state of planning and may be changed by SAP at any time. PLANNED INNOVATION

Planned Innovation: SAP Solution Manager 7.2 on SAP HANA


SAP HANA and SAP Solution Manager

Good News for All SAP Support Customers:

SAP Solution Manager 7.2 is the first release which leverages SAP HANA.

The adoption of SAP HANA for SAP Solution Manager follows all SAP HANA transition standards

All customers with a valid SAP maintenance agreement can use SAP HANA as database for SAP Solution

Manager. There is no additional SAP HANA licensing required1).

This extension of usage rights is especially valuable for customers who are:

o SAP HANA only

o in a transition phase to SAP HANA

o currently paying maintenance for their SAP Solution Manager database

Further information: www.support.sap.com/solutionmanager --> Usage Rights

SAP Solution Manager 7.2 Adopts SAP HANA!

1) Does not include any SAP-HANA-related hardware cost.

PLANNED INNOVATION

http://www.service.sap.com/solutionmanager

Future Direction


SAP Solution Manager on SAP HANA Cloud Platform Future architecture

Built-in Enterprise Data

Warehouse

SAP HANA

New Planning and Reporting Applications

HANA

native ECC CRM SCM

Non-

SAP

HANA

Live

Fiori User Experience


Ultimate User Experience

Fiori only! Casual users love it!

Run SAP Business Suite and

SAP Solution Manager on SAP HANA

IT decisions on actual facts with higher precision

Real-Time planning applications!

Slimmest SAP Solution Manager ever!

No data replication, no ETL jobs, no duplication of data, BI gone

Up to 70% savings in running SAP Solution Manager! ☁

FUTURE DIRECTION

Summary and Q&A


Key Solution Manager Messages

Solution Manager 7.1 is being implemented every day

10,000+ Productive Installations with more than 300 new systems / month

Supported until end of 2017

Transform your IT Processes today

Increased Support for Hybrid Cloud in Solution Manager 7.1

Documentation, Testing and End User Performance here since 2012

Integration & Exception Monitoring here with SP12 today

Expanded coverage planned for SP13

Solution Manager 7.2 is coming …

Release plan being finalised

Business balanced Solution Manager platform

Focus on implementation and pragmatic process management

Deliver value through use of in-memory technology and further cloud

support


SAP Enterprise Support Academy Provides Curriculum to Support You To Deploying IT Management solutions

Best Practices

Library full of

product, database,

and operating

system-specific

how-to guides for

your everyday

business

Meet the Expert

Sessions

Live webinars

conducted by SAP

experts on SAP

Enterprise Support

services and SAP

Solution Manager

Accelerated

Innovation

Enablement

Live expert

sessions to

evaluate the

innovation

capabilities of

enhancement

packages for SAP

Business Suite

Expert- Guided

Implementation

Remote sessions

by experienced

SAP service

experts providing

workshop-style

interaction

Guided

Self-Services

Services you can

run any time and

at your own pace

in your own

system landscape

Solution Lifecycle

Methods & Tools

Quick-IQs

Short tutorials on

how to change

system settings,

enabling you to

make these

changes

autonomously

Access Access Access Access Access Access

Access role-based content in the format that suits you best

http://support.sap.com/esacademy

https://service.sap.com/sap/bc/bsp/spn/esa_redirect/index.htm?gotosearch=X&deliverymethod=0404



https://service.sap.com/sap/bc/bsp/spn/esa_redirect/index.htm?gotosearch=X&deliverymethod=0405,0406



https://support.sap.com/support-programs-services/programs/enterprise-support/academy/role.html


Support services tailored to your

requirements and brought to you

for establishing your innovation

and operations control centers.

Our team of experts embedded

into your IT operations

organization, helping you to build

and run your solutions like

factory.

The essential services in your

strategic lifetime support

engagement which help to

ensure business continuity with

the mission control center at

SAP.

SAP Premium Engagements Supporting Your IT Management Journey

Embedded Support Engineering Services Enhanced Back Office


The Strategic Direction of SAP Solution Manager

Business Innovation

Hybrid SAP Cloud SAP Solution Manager on

HANA Cloud Platform


40 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement © 2014 SAP AG. All rights reserved. 40 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement © 2013 SAP AG. All rights reserved. © 2014 SAP SE or an SAP affiliate company. All rights reserved. 40 Customer

Thank you

Contact information:

Andy Lawrence

ALM / OCC Architect – SAP UKI

[email protected]

+44 7808 575227


Instant Access to SAP Solution Manager Expert Knowledge

SAP Solution Manager expert

knowledge is provided in

SCN WIKIs

Best Practices, How-Tos, …

The content is hosted and

maintained by responsible

Solution Management and

Product Management teams

You can find the WIKIs via a

central entry screen. Click on

a topic to access the

corresponding WIKI.

http://scn.sap.com/docs/DOC-47361




Further Information

SAP Public Web

SAP Community Network www.sdn.sap.com/irj/sdn

SAP ALM Homepage

ALM on SCN

SAP Enterprise Support Information

http://service.sap.com/alm

http://scn.sap.com/community/it-management/alm

http://www.sapsupport.info/go/

SAP Solution Manager Homepage http://service.sap.com/solutionmanager

7.1 Ramp-Up Knowledge Transfer http://service.sap.com/rkt-solman

SAP Value Management Centre http://valuemanagement.sap.com

Guided Self Services

Solution Manager 7.1 Docs and Release Notes

Solution Manager Mobile Applications

SAP Solution Manager Roadmap

http://service.sap.com/gss

http://help.sap.com/solutionmanager71

http://help.sap.com/sm-mobileapps

http://service.sap.com/roadmaps

http://www.sdn.sap.com/irj/sdn

http://service.sap.com/alm




http://www.sapsupport.info/go/

http://service.sap.com/solutionmanager

http://service.sap.com/rkt-solman



http://valuemanagement.sap.com/




http://help.sap.com/solutionmanager71




http://support.sap.com/solutionmanager

http://support.sap.com/solutionmanager


© 2014 SAP SE or an SAP affiliate company. All rights reserved.

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an

SAP affiliate company.

SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE

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National product specifications may vary.

These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind, and SAP SE or its

affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP SE or

SAP affiliate company products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing

herein should be construed as constituting an additional warranty.

In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or

release any functionality mentioned therein. This document, or any related presentation, and SAP SE’s or its affiliated companies’ strategy and possible future

developments, products, and/or platform directions and functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for

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