ITM100 - Holistic IT Management for Hybrid Solutions : Holistic IT Management of Hybrid Solutions...

© 2014 SAP SE or an SAP affiliate company. All rights reserved. 1Public

Better : Holistic IT Management of Hybrid SolutionsAndy Lawrence – ALM / OCC Architect

Gary Marshall – OCC ArchitectSAP UKI

Simplify everything. Do anything.

Run simple.


Disclaimer

This presentation outlines our general product direction and should not be relied on in making a

purchase decision. This presentation is not subject to your license agreement or any other agreement

with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to

develop or release any functionality mentioned in this presentation. This presentation and SAP's

strategy and possible future developments are subject to change and may be changed by SAP at any

time for any reason without notice. This document is provided without a warranty of any kind, either

express or implied, including but not limited to, the implied warranties of merchantability, fitness for a

particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this

document, except if such damages were caused by SAP intentionally or grossly negligent.


IT & Cloud Management

Data and application logic is spread across different

packaged and custom-built applications on premises, on

managed infrastructures, and in the public cloud.

Hybrid enterprise IT landscapes have become the norm.

Stefan Ried, Forrester Research, Inc.,

The Hybrid² Integration Challenge,

May 2013


Agenda

Hybrid Scenarios

Get into the Cloud

Run the Hybrid Solution

Change the Hybrid Solution

Summary

Hybrid Scenarios


SAP Cloud Powered by SAP HANA

SAP HANA

SAP HANA Enterprise Cloud

(On Premise) Private Cloud (Managed) Public Cloud

Managed-Cloud-as-a-Service

Customer Systems

SAP Business Suite

SAP Business Warehouse

SAP HANA Datamart …

Custom infrastructure and

maintenance

Any

DB


SAP HANA Enterprise Cloud

Private Cloud: SAP HANA Enterprise Cloud

SAP NetWeaver

BW on HANA

VPN / MPLS

On

PremisesSAP

Business

Suite

Replication

Mechanisms

(ETL)

Other

Applications

Example: SAP BW in SAP HANA Enterprise Cloud


SAP Cloud Powered by SAP HANAOverview Product Portfolio

SAP HANA

SAP HANA Enterprise Cloud SAP HANA Cloud Platform


Managed-Cloud-as-a-Service Platform-as-a-Service

Customer Systems

SAP Business Suite



Build Extend Run

applications


maintenance

Any

DB


Platform as a Service: SAP HANA Cloud Platform

SAP HANA Cloud Platform

SAP HANA AppServices

IntegrationAnalyticsMobile CollaborationPortal

www

Security

Application

Services

Enablement

Services Application Management Systems Management Administration & Monitoring

Transactions Streaming Predictive Text MiningAnalyticsSpatial &

Graphs

SAP HANA DBServices

Developer

ExperienceNative (HANA/XS) Open (JAVA)

Integrated

Develop Your Own Applications in the Cloud



SAP HANA

SAP HANA Enterprise Cloud SAP HANA Cloud Platform Line-of-Business Apps


Managed-Cloud-as-a-Service Platform-as-a-Service Software-as-a-Service

Customer Systems

People Customer

SAP Business Suite



Build Extend Run

applications Finance Supplier


maintenance

New Apps Collaboration

People

SAP Jam

Soccer

Health

Consumer

Startups

Business

Ariba

Commerce

Hybris

Any

DB


Software as a Service: SuccessFactors

Integration supported through SAP NW PI on-premises or SAP HANA Cloud Integration

Employee Master Data, Reporting

Relationships etc.

Pay Adjustments, Bonus, etc.

VacancyAnalytical Extractors

Skills, Competencies, Qualifications

SuccessFactors Compensation

Recruiting Execution

Workforce Analytics

Performance & Goals

Cost allocation & Invoicing

Cost Objects

Learning

SAP ERP FI/CO

Personnel Administration

Organizational Management

Payroll

SAP ERP HCM

New Hire

Example: Integration of SuccessFactors Talent Management and SAP ERP



SAP HANA

SAP HANA Enterprise Cloud SAP HANA Cloud Platform Line-of-Business Apps


Managed-Cloud-as-a-Service Platform-as-a-Service Software-as-a-Service

Customer Systems

People Customer

SAP Business Suite



Build Extend Run

applications Finance Supplier


maintenance

New Apps Collaboration

People

SAP Jam

Soccer

Health

Consumer

Startups

Business

Ariba

Commerce

Hybris

Any

DB

Integration

leads to new and innovative business processes


IT Management in the Cloud

Application

Business

Data

Infra-

structure

Platform /

DB

Application

Business

Data

Infra-

structure

Platform /

DB

Application

Business

Data

Infra-

structure

Platform /

DB

Application

Business

Data

Infra-

structure

Platform /

DB

Private Cloud(Managed

Service)

Software as

a Service(SaaS)

Platform as

a Service(PaaS)On Premises

Collaboration of Customer and Cloud Provider

Customer

Service

Provider

Split

Responsibility

Get into the Cloud


How to Transfer Your Data into the Private Cloud? – Option 1

Syste

m H

HANA

Syste

m A

Any DB

SAP HANA Enterprise CloudOn premises

DMO of SUM

Standard scenario:

Use the database migration option (DMO) of

Software Update Manager (SUM)

Solution facts:

> Full transfer

of master and

transactional data

> One-step Migration

and Upgrade

> Optional Unicode

Migration

Data Migration to SAP HANA Enterprise Cloud


How to Do a Selective Migration? – Option 2

Any DB

SAP NetWeaver

Any DB

SAP NetWeaver SAP NetWeaver SAP NetWeaver

Creation of an

empty shell copy

Migration of empty

shell to target release

and SAP HANA as DB

Selective migration of

data into new

SAP HANA system

Current productive

system1 2 3

Any SAP ECC release Any SAP ECC releaseSAP ECC HANA

release

SAP ECC HANA

release

SAP HANA SAP HANA

Carve Out Powered by SAP Landscape Transformation


How to Connect On-Premises to SAP SaaS Offerings?

Ariba

Supplier

NetworkSAP ERP

Configuration

SAP Process Integration

Data mappings

Secure Connectivity

Trading PartnersSupplier Onboarding

Catalog Mappings

SAP Business Suite Integration via Rapid-Deployment Solution

Rapid Deployment Solutions


How to Do the Initial Data Load?

Initial Data Load triggered via Integration Add-On

SAP ERP

HCM

Integration

Add-On for SAP ERP

HCM and

Success

Factors

Sync Employee Data with SuccessFactors

(RH_SFI_SYNCHRONIZE_EMPL_DATA)

Middleware

*.CSV SuccessFactors

BizX


How to Set Up Process Integration?

SAP Cloud Applications

3rd party Integration Platform

SAP On Premise

3rd Party On Premise

3rd Party Clouds

SAP HANA Cloud

IntegrationSAP PI

Direct Integration

Option 1

Op

tio

n 2

Op

tio

n 3

Op

tio

n 4

APIs/Web Services

You have a Choice To Deploy Integration


How to Handle Identity Management?

Authentication

Single Sign-On

User

Management

SAP Cloud Identity service

SAP

Cloud

Managing identities and

their lifecycle within the

Cloud

Leverage SSO to SAP web sites,

On-Demand applications

One SAP identity

SAP Cloud Identity service

bridges the gap between:

• customer’s on-premise

application

• SAP on-demand

applications

• SAP websites

• 3rd party on-demand

applications

by verifying user identities

and granting authentication

On-premise app

SAP Cloud Identity Service – One Login for Cloud Applications


How to Integrate Identity Provider for Web-based SSO?

Customer On-Premises Network SAP Cloud

User

On-Premise

Identity

Provider

X.509

SAP

Cloud Identity

Social

Identity Provider

SAML

3rd party App.

SAML

Enable Web-browser Based Single Sign-on


How to Register Cloud Services in SAP Solution Manager?

The LMDB is used in SAP Solution Manager to document the entire technical landscape

If the Cloud Service is not modeled in your SLD yet:

Model the service in LMDB as “unspecific” technical system

Create logical port

Assign logical port to technical system

SAP Solution Manager Needs to Know the Cloud Service to Support it

Run the Hybrid SolutionManagement for Different Cloud Scenarios


Manage!

Trust,

but

Verify!


Application

Business

Data

Infra-

structure

Platform /

DB

Application

Business

Data

Infra-

structure

Platform /

DB

Application

Business

Data

Infra-

structure

Platform /

DB

Application

Business

Data

Infra-

structure

Platform /

DB


Service)

Software as

a Service(SaaS)

Platform as



Customer

Service

Provider

Split

Responsibility


Problem Management(re-active / pro-active)

Run SAP Like Factory – Operations Control CentreC

han

ge M

an

ag

em

en

t

Operations Control Centre (OCC)

Incident and Problem Management

Status Core

Business Processes

Central Alert Inbox Status System

Components

Status Business

Users

Event Management

Central Monitors/ Dashboards Continuous

Improvement Process

Business Process

Operations

Application

Operations

IT Infrastructure

Operations

Plan

DoCheck

Act


Service

Provider

Platform

(Solution

Manager or

alternative)

Different deployment options Different responsibilities

SAP Private Cloud (HEC)

SAP Public Cloud

Customer’s OP Landscape

Service Provider Platform (Solution Manager or alternative)

Customer

Solution

Manager

Virtual network

Customer Service Provider

SAP Cloud

Support Portal

Availability Productive Systems

97%

Last Month

Systems in HEC

4

Productive Systems

System Performance

Memory Usage

15%

Free Memory

Incidents +

3

Open Incidents

User

25

Users last month

M

oni

tor

ing

Inf

or

m

ati

on

Re

po

rts

Se

rvi

ce

Re

qu

est

s

Se

cu

rit

y

Re

po

rts

Cloud

System

Management

Data

System, Application and

Business Process

Management Data

SAP HCI

SAP FSN

SAP C4C,

CfTE,

ByD

Other SAP or

non-SAP Public

Cloud offerings

(SaaS, PaaS)

SolMan

Cloud

Proxy

Application and

Business Process

Management Data


Manage!

Trust,

but

Verify!


Application

Business

Data

Infra-

structure

Platform /

DB

Application

Business

Data

Infra-

structure

Platform /

DB

Application

Business

Data

Infra-

structure

Platform /

DB

Application

Business

Data

Infra-

structure

Platform /

DB


Service)

Software as

a Service(SaaS)

Platform as



Customer

Service

Provider

Split

Responsibility


How to Monitor SAP HANA Enterprise Cloud?

On Premises SAP HANA Enterprise Cloud

SAP Solution Manager Customer Network Segment

Dia

gn

ostics

Agent

CPU

Memory

File

system

SAP HANA Database

Logs

push

SLDDatabase Structure

Information

SLD Bridge Forwarding

Technical

Monitoring

Root Cause

Analysis

System

Monitoring

File System

Browser

LMDB

Availability

SAP Host Control

pull

pull

Admin

Network

SLD

VPN

Tunnel

SAP Solution Manager Has Full Visibility of the Private Cloud.

WILY


Manage!

Trust,

but

Verify!


Application

Business

Data

Infra-

structure

Platform /

DB

Application

Business

Data

Infra-

structure

Platform /

DB

Application

Business

Data

Infra-

structure

Platform /

DB

Application

Business

Data

Infra-

structure

Platform /

DB


Service)

Software as

a Service(SaaS)

Platform as



Customer

Service

Provider

Split

Responsibility


Scope of Operations for Public Cloud products

Application Monitoring &

Root Cause Analysis

One infrastructure for monitoring and alerting

covering SAP & non-SAP applications

- Integration Monitoring

- Exception Management

- End User Experience Monitoring

- End-to-End Trace Analysis

Business Process Monitoring

& Data Consistency Mgmt.

Monitoring of Business Process KPI’s and

detection and resolution of data inconsistencies

Change, Release and

Maintenance Management

Support for complete application lifecycle to

ensure efficient delivery of two value releases

per year in agile mode

IT Service Management

& Remote Access

Collaboration to ensure efficient handling of

support tickets including remote access to all

components of the hybrid landscape

Work Mode Management

& Guided Procedures

Automated and guided handling of IT related

activities; Synchronized Maintenance Mgmt.


Lessons learned

General customers statements

Not only LOB; but also IT departments are involved in implementation as well as

operations of SAP Public Cloud products especially in case of hybrid scenarios

Change Management in conjunction with Release and Maintenance

Management as well as Integration Monitoring together with Exception

Management are identified as the most critical areas


Operations for SAP centric hybrid scenarios

available with SAP Solution Manager 7.1 SP12

SAP Cloud

Available

End User Experience Monitoring

for all UI centric SAP Cloud products

as SuccessFactors and Ariba

Customer

SAP

ByD

Exception Management

for cloud based integration platforms as

SAP HANA Cloud Integration and Dell Boomi

Integration Monitoring

for cloud based integration platforms as

SAP HANA Cloud Integration and Dell Boomi

SAP

C4C

SAP

CfTE

Central

Exception Store

Dashboard View

Topology View

Message Flow Monitoring

for SAP Process Integration

and Ariba based scenarios

36© 2014 SAP SE or an SAP affiliate company. All rights reserved.

DemoEnd User Experience

Monitoring for

SuccessFactors

EEM_for_SF.exe


DemoMessage Flow

Monitoring for SAP PI

and Ariba

MFMon4Ariba.exe


DemoIntegration Monitoring

and Exception

Management for

HANA Cloud

Integration

IntMon_ExMgmt_C4C.exe

Planned Use Cases


Operations for SAP centric hybrid scenarios

planned with SAP Solution Manager 7.1 SP13

SAP Cloud

Planned

Automated Setup

for all SAP based Cloud Services

Customer

SAP

ByD

Integration Monitoring for SAP HCM,

SuccessFactors and SAP Cloud for

Customers

Email-to-Event Converter and

Remote SFTP Server Access for all

SAP based Cloud Services

SAP

C4C

SAP

CfTE

Business Process Monitoring and

Data Consistency Management

for SAP HCM and SuccessFactors

Exception Management for SAP

HCM, SuccessFactors and SAP Cloud

for Customers

Central

Exception Store

Dashboard ViewTopology ViewDatabase

Compare

Business Process

Monitoring

Remote SFTP

Server Access

Email-to-Event

Converter

This is the current state of planning and

may be changed by SAP at any time.


How to Manage IT Services for Hybrid Solutions?

IT Service

Management

SAP HANA

Enterprise

Cloud

End Users / Key Users

SAP ERP

SAP Solution Manager

Incidents,

Service

Requests, …

On-PremiseCloud and

BR/Ch.

Active Global

Support

SAP

SAP Solution Manager 7.1 is the First Fully Verified ITIL Tool in the World

Change the Hybrid SolutionChange Management for Different Cloud Scenarios


Change Management

Lessons learned and derived requirements

Changes conducted in Test or Productive

Environments needs to be tracked

sufficiently. Person, type and point in time

needs to be traceable for every change.

Changes conducted in Test Environments

needs to be distributed to productive

Environments to avoid, that conducted

tests are invalidated.

To be compliant to legal obligations every

change needs to be documented in an

integrated Change Management system.

Change

Request

Management

Quality Gate

Management

Change and Transport

system (SAP / Non SAP)

Central Transport

Management

Retrofit Transport

Analytics /

Change

Diagnostics


Release Management


SAP is asked to provide one aligned

release schedule / release notes across

all SAP Public Cloud offerings. Today, it is

challenging to find out dependencies

between public cloud products in relation

to OnPrem components.

It is expected to communicate the release

schedule and potential dependencies to

OnPrem components at least 18 months

in advance.

Functional changes and new features

can be explained later: 3 to 6 months in

advance would be sufficient.

Release Calendar


Maintenance Management


To reduce efforts for regression testing

maintenance for all SAP Public Cloud

offerings should be done at the same time.

Furthermore synchronization with upgrade of

OnPrem components is necessary.

In case of business critical issues with a new

release at only few customers, certain

flexibility would be appreciated (e.g. shift to

another cluster with later maintenance slot).

The cloud provider shall apply any changes to

SAP Public Cloud software, in a way that full

business continuity is ensured on OnPrem

landscape (near zero downtime).

Maintenance Calendar


How to Synchronize Maintenance in the Hybrid Solution?

☁Human Capital

Management

Talent

Management

V1

V2

Project New Release

Requests

for Change

On Premises SAP Cloud Platform

IT Calendar

Feature

Dependencies

Synchronize Maintenance Plans via IT Calendar


How to Document Changes?

Combine Cloud and On Premises

in one Request for Change

Normal / Urgent Change

– Regular maintenance, implementation projects,

and emergency changes

– Integrated with SAP NetWeaver Transport

Management

General Change

– Changes on Cloud Solutions

– Changes on IT Assets

– Not mandatory related

to any change project

Document Changes in a Request for Change

Approve /

Reject RequestHandover to

Execution

Process

Request

Requester Change

Manager

Approver Change

Manager

Create

Request for

Change

SAP ERP FI/CO


On Premise SAP Cloud Platform

Manage Change: Change Landscape for Hybrid Solutions

☁Requests

for Change

Development

Quality Assurance

Production

Quality Assurance

Production

Development

V2 active

V1 inactive

IT Calendar

IT Calendar


SAP HANA content

exclusively used

by ABAP

(ABAP for SAP HANA)

Native SAP HANA

content or as part

of a solution

(BI, Mobile, …)

Native SAP HANA

content

SAP HANA

Source

Which Transport Scenario for SAP HANA Content?

SAP HANA Application Lifecycle Management

SAP HANA stand-alone transport management

No need for ABAP-footprint

Lightweight and easy-to-use transport tool

SAP HANA

TargetUse case Transport Management

Enhanced CTS (CTS+)

Transported as any other non-ABAP content

Integrated in existing CTS transport landscape

Integrated in SAP process tools (ChaRM, QGM)

SAP HANA transport container

Transported with standard ABAP transports

Integrated in existing CTS transport landscape

Integrated in SAP process tools (ChaRM, QGM)


How to Manage Testing in Hybrid Landscapes?

Central Management of End-to-end Testing

Collect &

Assign

Test

Cases

Document

Business

Processes

Assign

Test-

Packages

to Testers

Generate

Test Plan

Document

Test

Results

Execute

Testing

SAP ERP FI/CO

SummaryChange Management for Different Cloud Scenarios


Manage!

Trust,

but

Verify!

Application

Business

Data

Infra-

structure

Platform /

DB

Application

Business

Data

Infra-

structure

Platform /

DB

Application

Business

Data

Infra-

structure

Platform /

DB

Application

Business

Data

Summary

Hybrid Landscapes Require Holistic IT Management and

Close Collaboration Between Customers and Cloud Providers

The Integration of On-premises and

SAP Cloud Solutions is a Key Differentiator!

Infra-

structure

Platform /

DB

Thank you

Contact information:

Gary Marshall Andy Lawrence

OCC Architect – SAP UKI ALM / OCC Architect – SAP UKI

[email protected] [email protected]

+44 7808 575638 +44 7808 575227

mailto:[email protected]


Further Information

SAP Education and Certification Opportunities

www.sap.com/education

SAP Public Web

scn.sap.com/it-management/alm

support.sap.com/solutionmanager

How to Connect a system in the HEC to On Premise Solution Manager

http://wiki.scn.sap.com/wiki/download/attachments/393318229/Connecting%20HEC%20system

%20to%20on-

premise%20SolMan_V1.0.pdf?version=1&modificationDate=1412071031000&api=v2

http://www.sap.com/education

http://scn.sap.com/community/it-management/alm

http://support.sap.com/solutionmanager

http://wiki.scn.sap.com/wiki/download/attachments/393318229/Connecting HEC system to on-premise SolMan_V1.0.pdf?version=1&modificationDate=1412071031000&api=v2


MaxAttention Services for Hybrid Solutions

Example hybris

Available services for hybris solutions

SAP Business Process Performance Optimization

SAP Empowering Service

SAP Going Live Support

SAP Interface Management

SAP IT Planning Service

SAP On Call Duty

SAP Solution Management Assessment

SAP Technical Feasibility Check

SAP Technical Integration Check

SAP Technical Integration Check-Extended

SAP Technical Performance Optimization

SAP Volume Test Optimization

Support infrastructure for hybris solutions

Remote connection to hybris systems

Run SAP Like A Factory rollout for hybris solution with focus on

hybris system monitoring

SAP Solution Manager Landscape Management (CIM model

defined + SLD data supplier available)

Integrated Transport Management

E2E Root Cause Analysis (DynaTrace, Wily Introscope

instrumentation…)

Appendix Detailed information of Cloud management functionality


Guiding principles (1/2)

How to operate SAP Centric Hybrid Solutions …

Do I have full transparency regarding availability

and performance from end user perspective?

Is reliable data transfer and message exchange

between different parts of the solution ensured?

I’m capable to detect and analyze every mission

critical exception?

Do I have all capabilities to identify data

inconsistencies?

Performance and

Availability Management

Integration

Monitoring

Exception

Management

Data Consistency

Management


Guiding principles (2/2)

How to operate SAP Centric Hybrid Solutions …

I’m capable to plan and track release and

maintenance event for hybrid scenarios?

Are all changes executed in a controlled way

without Business Impact?

Are IT Service Management processes smoothly

integrated? Do I have remote access?

Release and Maintenance

Management

Change

Management

IT Service Management and

Remote Access

Can I monitor and analyze Business Process KPI’s

also for on demand components?

Business Process

Monitoring


Benefits: End-to-End Measurement of Performance and Availability based on recorded end

user scenarios executed from different locations of the customer towards the SAP Cloud

Scope: All HTML based end user scenarios e.g. SuccessFactors or Ariba

Availability: Available with SAP Solution Manager 7.1 SP10

End User Experience Monitoring for SAP Cloud

EEM Robot

Monitoring

Alerting

Analytics

SAP Cloud

Customer

Available


Benefits: Tracking of end-to-end message flows handled by SAP PI expanded also for Ariba

based scenarios; Utilization of acknowledgement approach supported by Ariba

Scope: All message flow types which are handled by SAP PI and support acknowledgements

Availability: Available with SAP Solution Manager 7.1 SP12 and SAP PI 7.31 SP07

Message Flow Monitoring for Ariba Available

Order via

IDoc / RFC

Invoice via XI

Protocol/https

Order via ASN

Adapter/https

Invoice via ASN

Adapter/https

SAP CloudCustomer


Benefits: Retrieval of exceptions from cloud based integration platforms as SAP HANA Cloud

Integration (SAP HCI) and Dell Boomi (utilized for SuccessFactors) for centralized Exception

Management based on pre-defined Guided Procedures

Scope: Exceptions exposed by SAP HCI and Dell Boomi

Availability: Available with SAP Solution Manager 7.1 SP12 (*)

Exception Management for SAP HCI and Dell Boomi Available

Detect: Monitoring and Alerting Resolve: Guided Procedures

Analyze: Exception

Management Cockpit

Central

Exception Store

(*) Down port to lower Support Packages of SAP Solution

Manager is possible based on specific customer request.


Benefits: Visualization of cloud based integration platforms as SAP HANA Cloud Integration

(SAP HCI) and Dell Boomi (utilized for SuccessFactors) within centralized and holistic Interface

& Connection Monitoring

Scope: All interfaces exposed by SAP HCI and Dell Boomi

Availability: Available with SAP Solution Manager 7.1 SP12 (*)

Integration Monitoring for SAP HCI and Dell Boomi Available

Dashboard View

Topology View




Benefits: Unified setup and configuration of SAP based Cloud Services; Centralized modelling of

cloud services in LMDB for SolMan 7.1 as well as SolMan 7.2

Scope: All SAP based cloud services e.g. SuccessFactors or Ariba

Availability: Planned with SAP Solution Manager 7.1 SP13 (*)

Setup of SAP based Cloud Services

SAP Cloud

Planned

SAP C4C,

CfTE,

ByD

Customer






SAP Cloud

Benefits: Converter to receive emails from SAP based cloud products and transform it to

events which can be fed in customer specific IT Service Management processes as Event

Management or Incident/Problem Management

Scope: All emails as exposed by SAP based Cloud products

Availability: Planned with Solution Manager 7.1 SP13 (*)

Email-to-Event Converter Planned

Email Inbox

Alert Inbox

Exception

Management

Interface & Connection

Management

Customer(*) Down port to lower Support Packages of SAP Solution


SAP C4C,

CfTE,

ByD




Benefits: For internal and external data exchange SAP Cloud products are using file based

interfaces via SFTP Servers within the SAP Cloud; Appropriately it is necessary to monitor the

existence and correctness of certain files at the Cloud based SFTP Servers

Scope: Files used for data transfer purposes which are located at SFTP Servers in the SAP Cloud


Remote SFTP Server Access Planned

SAP Cloud

Remote SFTP Server

Remote SFTP

Server Access

Alert Inbox


Management

Customer

(*) Down port to lower Support Packages of SAP Solution Manager is possible based on specific customer request.




Benefits: Retrieval of exceptions from SAP HCM and different SF components e.g. BizX and

LMS for centralized Exception Management based on pre-defined Guided Procedures

Scope: Exceptions exposed by SAP HCM and different SF components (step-by-step coverage

of other SAP based cloud products)


Exception Management for SAP HCM and SF Planned

SAP CloudCustomer






Benefits: Visualization of SAP HCM and different SF components within centralized and

holistic Interface & Connection Monitoring

Scope: Interfaces exposed for data transfer between SAP HCM and SF


Integration Monitoring for SAP HCM and SF Planned

Dashboard View

Topology View






Benefits: Visualization of SAP Cloud for Customer within centralized Exception Management

and Interface & Connection Monitoring

Scope: Exceptions and interfaces exposed by for data transfer for SAP Cloud for Customers


Integration Monitoring & Exception Management

for SAP Cloud for Customers (C4C)Planned

SAP Cloud

SAP Cloud for

Customers (C4C)

Alert Inbox

Exception

Management


Management

Customer(*) Down port to lower Support Packages of SAP Solution





Benefits: Data exchange processes between SAP HCM (OP or Private Cloud) and SF

components (Public Cloud) can lead to inconsistencies; It is necessary to check on regular

basis data consistency based on Data Consistency Management

Scope: SAP HCM and different SF components


Data Consistency Management for SAP HCM and SF Planned

SAP CloudCustomer

Cross Database Comparison(*) Down port to lower Support Packages of SAP Solution





Benefits: Business Process KPI’s will be exposed by SAP HCM (OP or Private Cloud) as well

as by SF components (Public Cloud); SAP Solution Manager provides a holistic overview for

Business Process KPI’s

Scope: SAP HCM and different SF components


Business Process Monitoring for SAP HCM and SF Planned

SAP CloudCustomer

Business Process Monitoring






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any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. All forward-

looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place

undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.

ITM100 - Holistic IT Management for Hybrid Solutions : Holistic IT Management of Hybrid Solutions...

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