Ben Ross - Hacking a Shopping Centre: Creating Australasia's Largest Agile Workspace
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Transcript of Ben Ross - Hacking a Shopping Centre: Creating Australasia's Largest Agile Workspace
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Hacking a shopping centre
Creating Australasia's largest Agile workspace
Ben Ross
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How do creative people set up their workspace for productivity and creativity?
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What works for the most creative people? Space to collaborate
1. To work
2. To chill …. and work
and
3. Space to work on your own
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“If a building doesn’t encourage collaboration, you’ll lose a lot of innovation and the magic that’s sparked by serendipity”Steve Jobs (on Pixar’s office)
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1. Space to collaborate - work
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2. Space to collaborate – more relaxed
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3. Space to work on your own
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1. Space to collaborate - work
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2. Spaces to work on your own
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Developed hypotheses and experimented in our existing premises
• Agile walls – how big, how many… what type
• Standup desks – how many, how fit with other desks
• Technology – what works (lync, jira, rally, hangouts…)
• Meeting rooms – how many, how used, by whom
• Team area layouts – Optimum composition, self
contained vs shared areas..
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Deep customer discovery:
Feedback from our existing customers (our staff!) = Four themes for the new environment
1.Encourage Innovation
2.Enable Connection
3.Remind us of our Customers
4.Amplify our Culture & Values
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Individuals and interactions (over process and tools)
Where can 500+ people coalesce in a single space to enable collaboration and self organization?
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Slide 27
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What worked well for MYOB?
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Local teams - big physical local walls
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Distributed teams - technology for virtual walls & meetings
Standup VC camera is here
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Collaboration & chill out spaces
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Collaboration & chill out spaces
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Collaboration & chill out spaces - Campsite
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Collaboration & chill out spaces
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Collaboration & chill out spaces - Library
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Collaboration & chill out spaces - Sport
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Allow teams to ‘own’ their space
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Think carefully about technology
Tablets enable staff to book rooms and see whether the room is booked (from afar)
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What we learned along the way…
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Customer collaboration (over contract negotiation)
Requirements cannot be fully collected at the beginning of the software development cycle, therefore continuous customer or stakeholder involvement is very important.
As soon as we moved in, we made changes on the fly:• Noise dampening
• Extra showers
• More walls
• More standup desks
• Bike storage,…..
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Social experiment (noise vs customer connection)
Phone-based support teams
Development team
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Plan a break-out workspace here….
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….. but teams choose to gather here…
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Enabled self organisation …..
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If we could do it again….
Self contained areas
Work
Collaborate
Standup
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Think carefully about technology
• Staff are unforgiving – it’s got to be plug & play
Integrated cabling & connectivity (USB, video camera, VGA/DVI/HDMI, power, phone…)
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Think carefully about technology
• A technology cocktail is often needed• Voice, video and content across multiple
locations including private home offices
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Try this at your work
1.Learn from the rockstars
2.Listen to your customers (staff)
3.Run experiments– Take a lean & agile approach to the project (test & learn)
– Don’t bolt anything down
4.Carefully consider how technology is embedded into your office environment
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Thanks for listening…Ben RossFollow me @benross50