RICHARD H. BARON

■ Boston, MA 02125

■ 339.364.9826 cell

■ richardhbaron@gmail.com

Comptia A+ certified, AV Technology Support Specialist for a major urban medical

center/teaching hospital, including research, children’s care, dental school, and multiple

regional satellite locations

■ delivering classroom/event videconferencing services; operating/maintaining SW/HW;

and partnering with diverse professional clients ■ BA with technical training across

Cisco/Tandberg, Cisco Telepresence Server, and Extron Room Automation among others.

TUFTS MEDICAL CENTER, Boston, MA 2015-present

Technology Support Specialist

Deliver Tier 1 classroom, event and AV/Media support services.

Maintain Cisco & WebEx videoconferencing hardware/software.

Employ TechConnect ticketing system.

Troubleshoot software and hardware issues on client computers (Mac and PC).

Install AV equipment and automate rooms.

Provide services in highly sensitive healthcare delivery settings.

Israeli/Palestinian Video Conference: Delivered services under a tight timeline; trained

high profile attendees and foreign based participants on Webex System; edited the video

recording; and exported it to every participant. Won high praise from conference

coordinators for timely, on-budget, and valued contribution.

Room Installations: Tasked with upgrading new projection systems for 45 classrooms

with a deadline of three months and no access to support: worked from schematic;

created Cat 5 cable; rewired Rs-232; and programmed wall panel. Developed a system to

dedicate 2.5 hours per classroom and completed the work within the deadline.

Client Computer Support: The role involves frequent troubleshooting of computers:

providing on site support to assess technical deficiency, afford replacement equipment,

and re-program software to accomplish a unified approach across presenters. Recognized

for accelerating solutions, defusing client concerns, and delivering performance.

Equipment Maintenance: Created two batch files to remove PPT presentations from

“loaner” laptops; one file moves PPT file to the downloads folder and a second file

deletes downloads; the program has a three-hour gap to ensure against inappropriate

deletion. This approach has been adopted by all of my co-workers.

HIGH OUTPUT LIGHTING, PSAV, BILL KENNEY PRODUCTIONS 2011-2015

Freelance Lighting Technician

Worked with diverse clients installing custom electrical and rigging systems for theater

lighting/staging in public schools, corporate offices, and advertising studios.

Worked large scale events including conferences, conventions, and concerts.

BA, Keene State College, 2012

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