RICHARD H. BARON
■ Boston, MA 02125
■ 339.364.9826 cell
Comptia A+ certified, AV Technology Support Specialist for a major urban medical
center/teaching hospital, including research, children’s care, dental school, and multiple
regional satellite locations
■ delivering classroom/event videconferencing services; operating/maintaining SW/HW;
and partnering with diverse professional clients ■ BA with technical training across
Cisco/Tandberg, Cisco Telepresence Server, and Extron Room Automation among others.
TUFTS MEDICAL CENTER, Boston, MA 2015-present
Technology Support Specialist
Deliver Tier 1 classroom, event and AV/Media support services.
Maintain Cisco & WebEx videoconferencing hardware/software.
Employ TechConnect ticketing system.
Troubleshoot software and hardware issues on client computers (Mac and PC).
Install AV equipment and automate rooms.
Provide services in highly sensitive healthcare delivery settings.
Israeli/Palestinian Video Conference: Delivered services under a tight timeline; trained
high profile attendees and foreign based participants on Webex System; edited the video
recording; and exported it to every participant. Won high praise from conference
coordinators for timely, on-budget, and valued contribution.
Room Installations: Tasked with upgrading new projection systems for 45 classrooms
with a deadline of three months and no access to support: worked from schematic;
created Cat 5 cable; rewired Rs-232; and programmed wall panel. Developed a system to
dedicate 2.5 hours per classroom and completed the work within the deadline.
Client Computer Support: The role involves frequent troubleshooting of computers:
providing on site support to assess technical deficiency, afford replacement equipment,
and re-program software to accomplish a unified approach across presenters. Recognized
for accelerating solutions, defusing client concerns, and delivering performance.
Equipment Maintenance: Created two batch files to remove PPT presentations from
“loaner” laptops; one file moves PPT file to the downloads folder and a second file
deletes downloads; the program has a three-hour gap to ensure against inappropriate
deletion. This approach has been adopted by all of my co-workers.
HIGH OUTPUT LIGHTING, PSAV, BILL KENNEY PRODUCTIONS 2011-2015
Freelance Lighting Technician
Worked with diverse clients installing custom electrical and rigging systems for theater
lighting/staging in public schools, corporate offices, and advertising studios.
Worked large scale events including conferences, conventions, and concerts.
BA, Keene State College, 2012
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