B737 QRH New Format Handout

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BOEING is a trademark of Boeing Management Company.

Copyright 2008 Boeing. All rights reserved.

Familiarization Handout for 737

February 2008 Page 1

Boeing QRH Familiarization Handout for 737

Goals and use of this document

The goals of this document are to provide a description ofNon-Normal Checklist (NNC) features and describe theiruse in flight operations. It is divided into two sections:

Section I provides background about the design of thenon-normal checklists and describes the goals of checklistfeatures. It contains a detailed description of the processfor running non-normal checklists in flight operations andprovides a brief overview of key features in the NNCs.

Section II provides detailed examples of the structure ofthe Quick Reference Handbook (QRH), checklist features,formats and symbols as they appear in actual checklists inthe QRH. Here you will find detailed descriptions of howthe QRH and NNCs are used in flight operations, includingroles and responsibilities of the Pilot Flying (PF) and Pilot

Monitoring (PM).Use of this document If you are using the electronicversion of this document you will find embedded links thatenable you to navigate between sections. If you are usingthe paper version, these same sections are clearly labeledto aid navigation between pages. A full description of howto navigate between sections of this document is found onpage 3.

Note: In the event of a conflict, the procedures publishedin the Flight Crew Operations Manual or Flight CrewTraining Manual take precedence over informationpresented in this document.

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Table of Contents Page

Section I - Overview

1. Introduction

2. Overview of S mbols and Formattin

3. Non-Normal Checklist Process

A. Fly the airplane; assess the situation

B. Do memory items

Section II - Checklis t Features and Examples

C. Get the Checklist

D. Verify the Checklist

E. Do the Checklist

F. Complete the Checklist

G. Do the Deferred Items

Goals and use of this document


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1. Introduction

Boeing has recently introduced the latest version of the

Quick Reference Handbook (QRH). This version is the

latest in a series of revisions to the QRH format and is

the result of extensive research and feedback from our

customers. The goals of these revisions are to:

improve crew performance

reduce opportunities for crew error

improve crew coordination

reduce crew workload and stress.

The QRH meets these goals by:

improving indexes to make checklists easier to locate

providing information to help crews verify they havelocated the correct checklist

making different types of information visually distinct

making decision choices easier to identify and navigate

making it easier for crews to keep place in the checklist

improving navigation within checklists and the QRH

identifying consequences of inoperative items caused bya non-normal situation

identifying changes to normal checklists caused by anon-normal situation

identifying potential consequences of critical steps beforeaction is taken

confirming critical action steps.

For those who have used the previous Boeing QRH, most

of the technical information in the non-normal checklistshas not changed. For most non-normal checklists, you willperform the same steps as in the previous QRH. The goalof this revision is to present those steps and anysupporting information in a clear, easy-to-read format.Technical changes to the QRH are identified by a revisionbar in the margin.


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Continued - Indicates that the current checklist is continuedfrom the previous page. Appears at the top of the continuingpage(s).

Warning!

Warning - Double lines (red, if the checklist is printed incolor) above and below any Warning in a checklist.

Caution!

Caution -A single line (amber, if checklist is printed in

color) above and below any Caution statements in achecklist.

End of checklist - Indicates all necessary checklist stepshave been completed.

Key formatting features in the QRH

Shading highlights different types of information.

Bold -

font highlights key words.

Task Header - Identifies where a section of related stepsbegins and ends.

1 Numbers identify first-level checklist steps.

2. Overview of Symbols and Formatting

This version of the QRH uses a variety of symbols and

formatting features. Examples of these symbols andfeatures are provided below. Samples of these symbolsand formatting features as they appear in actualchecklists, along with detailed explanations about how touse them, are presented in Section II.

Key symbols in the QRH

Light symbol- Indicates the light(s)the crew can expect to see during the non-normal

condition.

Redirection - Indicates you should go to another

step within a checklist, or go to another checklist in

the QRH.

Decision choice -A diamond symbol marks each

choice in a decision step.

Precaution - Shaded triangle with an exclamation

point (!) comes before an action step to alert you to

important information about the action you are

about to take.

Continued - Indicates that the current checklist has

more steps on the next page. Appears at the

bottom of the page.


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Indexes. There are four (4) indexes available to use when searching for a checklist in the QRH. All indexes are located at the

front of the QRH. Having all indexes in one location eliminates the need to search the QRH to find an index. Having all indexesat the front of the QRH also makes them more visible to you and reminds you of all the indexes available. When the PF calls forthe checklist, the PM can use these indexes to search for the checklist.

The four (4) indexes are: Quick Action Index (QAI), Lights index, Unannunciated index andAlphabet ical index.

The Quick Action Index is located on the front cover of the QRH (see below). The other three (3) indexes are located after theQAI and are clearly marked with individual tabs. The details of these indexes are presented on the next page.

In all indexes, checklists that correspond to a light, an alert,

or other indication will appear in UPPER CASE. Checklists that

do

not correspond to a light, alert or other indication appear in Upper and Lower Case.

Quick Act ion Index (QAI)

The QAI is one of the methods the PM can use to find

a checklist called for by the PF.

The QAI lists the titles of all checklists that havememory items and checklists that the crew needs tocomplete in a timely manner.

Checklists are listed alphabetically.

Some QAI titles are shown in a larger font size tomake them easier to read under conditions where youmay be wearing an oxygen mask or smoke goggles orunder conditions of reduced visibility.

QAI checklists are also listed in all applicable indexes(Lights, Unannunciated, Alphabetical) and systemsection Tables of Contents.

Lights

Unannunciated

Alphabetical

Lights tab

Unannunciated tab

Alphabetical tab

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Section II Checklist Features and Examples

Get the Checklist (1 of 3)

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Get the Checklist (2 of 3)

Indexes. There are three (3) indexes located after the Quick Action Index: Lights, Unannunciated andAlphabetical. Eachindex has its own tab to make it easier to access (see tabs illustrated on previous page). The contents of these three indexesare described below. Checklists on the QAI are duplicated in these indexes in bold to make them easier to locate.

Lights index provides an alphabetical listing of all lights, alertsor other indications. This allows you to match the checklistdirectly to the light.

Unannunciated Checklists index lists all checklists notannunciated by a light, alert or other indication. Checklists arelisted alphabetically.

QAI checklists are highlighted in

bold.

Alphabetical index

combines the QAI, Lights, and

Unannunciated indexes to list all checklists in the QRH inalphabetical order. This may be helpful to you when you areuncertain whether a checklist is Quick Action, has anassociated Light or is Unannunciated, or when you know thechecklist title you need.

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Do the Checklist (1 of 4)

Checklist steps. After the PF has called for the checklist, the PM has located the checklist, and verified it is appropriate for

the non-normal situation, the PM reads aloud the checklist steps. This includes memory items and reference items. Thereare a number of features that support you as you do the checklist.

Memory steps. Memory steps are critical steps that areexpected to be done prior to opening the QRH. Once thechecklist is called for by the PF, the PM reads the memory

steps aloud to verify each memory step was done. The PFonly needs to respond to items that are not in agreementwith the checklist.

Memory steps must be reviewed before doing the referencesteps. You should not assume all memory steps have beencompleted or were performed correctly without verifying thesteps by reading the checklist.

Memory steps are distinguished from reference stepsby a dashed line. Items above the dashed line arememory steps. Items below the dashed line are referencesteps.

Step numbers. All first level checklist steps are at the leftmargin of the page and are numbered. Step numbers allow

you to:

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follow the hierarchy of steps, particularly when continuinga checklist across more than one page

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keep place when reading the checklist

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jump to a specific step when directed by the checklist

This makes navigation within the checklist clear and easy.Step numbers are not required to be read aloud.

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Redirection. A double-arrow symbol () followed by thewords Go to

indicates that you are being redirected to a

different step within the current checklist orto a different checklistin the QRH. If you are redirected to another step within the samechecklist, the step number is provided. If you are redirected to

a

different checklist, the title and page number of the new checklistare provided.

If statements. Some steps require you to make a decision about a

single condition. You must use your judgment to decide if thatcondition applies or does not apply. If

the condition applies, take the

action described. If the condition does not apply, do not take theaction described. These conditional statements are highlighted by theword If in bold.

Confirm. The word Confirm

is added to checklist items when both

crewmembers must verbally agree before action is taken.

The PMreads the challenge, the word Confirm

and the response. The PF

must verbally confirm the checklist item. This assures that both

crewmembers are aware of the action before it is taken. This helps

prevent incorrect actions and supports the situation awareness of

both crewmembers. Action is taken by the PF or PM based on

each crewmembers area of responsibility. After moving

the control, the crewmember taking the action also states the

checklist response.

Precaution symbol. A shaded triangle containing an exclamationpoint ( ! ) alerts you to important information you must considerbefore taking an action. This triangle appears between the stepnumber and the challenge. The information you must consider iscontained in a shaded box attached to the shaded triangle. The PMreads this information aloud before reading the challenge andresponse.

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Inoperative Items table. A shaded

Inoperative Items table

identifies items that are inoperative due to the non-normalsituation. The PM reads Note: Inoperative Items

aloud beforereading the list of individual items.

Inoperative item. The name of each inoperative item appears inbold to make it easier to identify. The PM reads aloud eachinoperative item. The PF does not need to repeat this informationbut must acknowledge that the information was heard andunderstood.

Consequences. Below each inoperative item is the effect thatitem has on airplane systems, airplane operations or flightplanning. Consequences are read aloud by the PM. The PF doesnot need to repeat this information but must acknowledge that theinformation was heard and understood.

Solid line. A solid line separates each inoperative item in theinoperative items table. This helps distinguish each inoperative

item from the others and makes clear the consequences thatbelong to each item.

Timing words. Some steps must be performed in accordance withspecified time requirements. These time requirements are

highlighted in bold.

Do not accomplish. Some steps identify checklists a crew shouldnot accomplish. Any direction to not accomplish an action ishighlighted in bold. This alerts you to the difference and reinforcesthat the following action should not be performed.

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Complete the Checklist

Checklist complete. When you have completed all of the required steps in a non-normal checklist, the checklist is complete.

This is indicated by the checklist complete symbol ( ). When reaching a checklist complete symbol the PM states:

___(checklist title)___CHECKLIST

COMPLETE.

Checklist Complete Except Deferred Items. When anon-normal checklist is complete except for deferreditems, this statement appears in bold as the final stepbefore the Deferred Items section. The PM saysChecklist Complete Except Deferred Items.

In a checklist step. The checklist complete symbol

can appear in the body of a checklist. This occurs onlywhen the checklist divides into two or more paths.Each path can have a checklist complete symbol at itsend. Do not continue the NNC after a checklistcomplete symbol.

At the end of the checkl ist. The checklist completesymbol will appear at the end of every checklist.

The checklist complete symbol can appear in more

than one place:

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Do the Deferred Items (1 of 2)

The Deferred Items section identifies steps to be done later in the flight and includes the Descent, Approach and Landing

normal checklists. When included, these deferred Descent, Approach, and Landing checklists replace the normal checklists.Deferred Items may also include any additional items, procedures

or information needed to configure the airplane for landing

as a result of the non-normal situation.

Normal checklist titles. The titles of normal checklists included inthe Deferred Items section appear in bold to clearly identify whereeach checklist begins. Normal checklists are included in theDeferred Items section when:

any response in the Descent, Approach or Landing checklist

has changed due to the non-normal situation; OR

when any deferred items occur after the Descent Checklist. Thiseliminates the need to switch between Normal and Non-NormalChecklists.

The PM states the title of the normal checklist (for example, Landing

Checklist) before reading the checklist steps.

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Deferred Items header. A grey line with the words DeferredItems

marks the beginning of the Deferred Items section. Thismakes it easier for the PM to locate the deferred items or to returnto the deferred items later in flight.

Changed responses.Any normal checklist response changed bythe non-normal condition appears in bold. This highlights thechange and makes it easier for the PM to identify and verbalize.

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Do the Deferred Items (2 of 2)

Task headers. In addition to Normal Checklists there may beadditional items that need to be accomplished as a result ofthe non-normal situation. These items may be grouped undertask headers in bold (for example, Flap extension).

ThePM reads the task header aloud followed by all items underthat task header.

Addi tional Information. The

Addi tional Information

header provides a standard location for information that ishelpful to know but is not required to do the checklist. For thisreason the Additional Information section is located after thechecklist complete symbol. This allows operators theflexibility to include operationally relevant information notdirectly related to checklist steps.

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B737 QRH New Format Handout

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