Automotive OEM Solution Map

Automotive - OEM

Solution Map

Automotive - OEMSuppliers &

PartnersEngineering Procurement Manufacturing

Time-toNew Product Development and Introduction

Life-cycle Data Management

Supplier CollaborationStrategic Sourcing

Operational Procurement and Inbound Logistics

Build-toSupply-Manufacturing

Enterprise Asset Management

Brand and Customer ManagementVehicle Lifecycle Management

SAP 2010/ Page 2

Enterprise Management & Support

Vehicle Planning & Forecasting

Customers &Channels

Manufacturing Sales & Distribution Customer Service

to-MarketNew Product Development and Introduction

cycle Data Management

to-Order-to-line

ManufacturingEnterprise Asset Management

Sales & MarketingBrand and Customer Management

Vehicle Lifecycle Management


Vehicle Planning & ForecastingOrder-to-Delivery

Customer ServiceWarranty Management

Interaction CenterService Parts Management



Time-to

Supplier Collaboration

Build-to

Enterprise Management & SupportAnalyticsFinancials

Human Capital ManagementCorporate ServicesOperations Support

SAP 2010/ Page 3

Customers &Channels


to-Market

to-Order

Sales & Marketing

Customer Service

Enterprise Management & SupportAnalyticsFinancials

Human Capital ManagementCorporate ServicesOperations Support



Time-to


Build-to

Enterprise Management & SupportAnalytics

Financial Analytics Operations Analytics

FinancialsFinancial Supply Chain

Management Treasury Financial Accounting

Human Capital Management

Talent Management Workforce Process Management

Corporate Services

Travel Management Environment, Health, and SafetyCompliance ManagementOperations Support

Product DataManagement

Project and PortfolioManagement

QualityManagement

Enterprise AssetManagement

SAP 2010/ Page 4

Customers &Channels


to-Market

to-Order

Sales & Marketing

Customer Service


Operations Analytics Workforce Analytics

Financials

Financial Accounting Management Accounting Corporate Governance

Human Capital Management

Workforce Process Management Workforce Deployment

Corporate ServicesIncentive and Commission

Management Real Estate Management

Operations SupportEnterprise Asset

ManagementIndirect

ProcurementGlobal Trade

ServicesGlobal TradeManagement

New Product Development and Introduction

Idea and Concept Management

Strategic Portfolio Management

Project Planning and Scoping

Product Development (Discrete Industries)

Process Engineering

Project Execution

Prototyping and Ramp-Up (Discrete Industries)

Time-to-MarketSuppliers &


Time-to

SAP Product Available SAP Product Available with Future Releases Future Focus

SAP 2010/ Page 5

Life-cycle Data Management

Document Management

Product Structure Management

Quality Engineering

Quality Assurance and Control

Change and Configuration Management

Hazardous Substance Management

Master Data Management

Customers &Channels


to-Market

Master Data Management

Partner Product Available Partner Product Available with Future Releases

Strategic Sourcing

Source of Supply Management

Analysing Global Spend

Vendor Evaluation and Monitoring

Requirement Processing

Managing Bidding Events

Negotiating Contracts

Production Part Approval Process

Supplier CollaborationSuppliers &




SAP 2010/ Page 6


Operational Procurement and Inbound Logistics in ERP/SCMRelease ProcessingSupplier Managed Inventory

Customers &Channels




Operational Procurement and Inbound Logisticsin ERP/SCM

Demand Planning

Material Requirements Planning

Processing Delivery Schedules and Purchase Orders

Inbound Processing and Receipt Confirmation

Warehousing and Storage

Invoicing

Release Processing

Create and Transmit Release

Monitor Release

Create and Publish ASN

Post Goods Receipt and Transmit GR References

Monitor ASN Status

Supplier Collaboration - Operational Procurement and Inbound Logistics

Suppliers &Partners

Engineering Procurement Manufacturing


Vendor Evaluation and Monitoring


SAP 2010/ Page 7


Release Processing

Create and Transmit Release

Post Goods Receipt and Transmit GR References

Supplier Managed Inventory

Publish current Inventory Status and Gross Demand

Monitor Inventory and Simulate Replenishment

Publish Planned Receipts

Create and Publish ASN

Post Goods Receipt, Transmit GR References andUpdate Inventory


Customers &Channels



Supply-to-line

Inbound Processing and Receipt Confirmation

Sequenced to Line

Kanban

Demand driven Line Replenishment

Physical Inventory

Manufacturing

Make-To-Order ManufacturingRepetitive ManufacturingDiscrete Order Manufacturing

Build-to-OrderSuppliers &


Build-to

SAP 2010/ Page 8

Manufacturing

Order ManufacturingRepetitive ManufacturingDiscrete Order Manufacturing

Enterprise Asset Management

Investment Planning for Capital AssetsDocument ManagementInvestment Project Planning and ScopingInvestment Project ExecutionContractor ManagementServices and Service Parts Requirement ProcessingPurchase Order ProcessingSupplier CollaborationService Entry

Customers &Channels


to-Order

Parts Inbound Processing and Receipt ConfirmationInvoicing VerificationPhase-In Equipment

Corrective MaintenanceRefurbishment ProcessingWork Clearance ManagementReliability-Centred MaintenanceDispatching and Scheduling (People/Tools)Engineering Change and Configuration ManagementMaintenance Cost BudgetingShutdown ManagementEquipment and Parts Physical InventoryInspection and Calibration ProcessingWaste ManagementPhase-Out EquipmentAsset ScrappingFailure Mode and Effects Analysis (FMEA)

Preventive Maintenance

Manufacturing

Make-To-Order Manufacturing

Product Structure Management

Production Planning (Repetitive Manufacturing)

Model-Mix Planning and Sequencing

Rapid Requirements Planning

Production Confirmation/Backflush

Product Cost Accounting

Manufacturing Execution

Repetitive Manufacturing


Production Scheduling in SCM


Manufacturing Execution (Repetitive Manufacturing)


Build-to-Order - ManufacturingSuppliers &


Build-to

Manufacturing Execution


SAP 2010/ Page 9

Manufacturing

Repetitive Manufacturing




Manufacturing Execution (Repetitive Manufacturing)

Discrete Order Manufacturing

Production Planning (Discrete Manufacturing)




Manufacturing Execution (Discrete Manufacturing)

ManufacturingCustomers &

ChannelsManufacturing Sales & Distribution Customer Service

to-Order


Brand and Customer Management

Marketing Planning and Budgeting

Campaign Planning

Campaign Execution

Segmentation

Segmentation with Channel Partners

Campaign Analysis

Lead Processing

Lead Analysis

Vehicle Lifecycle Management

Installed Base Analysis

Installed Base Processing

Vehicle Information Processing

Vehicle Information Processing withChannel Partners

Sales & MarketingSuppliers &


Lead Analysis

Sales Planning and Forecasting

Account Processing

Activity Analysis

Activity Processing

Cross-Selling Analysis

Customer Lifetime Value Analysis

Customer Profitability Analysis

Survey Analytics

Opportunity Analysis

Opportunity Processing

Product Proposals

Quotation Processing

Service Contract and QuotationAnalysisService Contract Processing


SAP 2010/ Page 10

Vehicle Planning & Forecasting

Business Planning & Simulation

Sales Planning and Forecasting

Collaborative Planning

Incentive Plan Maintenance

Planning based on Options

Planning based on fully configuredOrders

Order-to-Delivery

Order-To-Delivery (Built-To-Order)Order-To-Delivery (Locate-To-Order)

Customers &Channels


Sales & Marketing


Order-to-

Order-To-Delivery (Built-To-Order)

Vehicle Servicing

Vehicle Procurement

Vehicle Order Management

Incentive Processing


Dealer Vehicle Sales

Vehicle Billing

Sales & Marketing - Order-toSuppliers &


Vehicle Billing

Vehicle Delivery


SAP 2010/ Page 11

-Delivery

Order-To-Delivery (Locate-To-Order)

Vehicle Search

Vehicle Reservation

Vehicle Delivery

Vehicle Order Management


Dealer Vehicle Sales


to-DeliveryCustomers &


Sales & Marketing


Vehicle Billing

Vehicle Late Order Assignment

Vehicle Procurement


Warranty Management

Service Contract and Quotation Analysis

Warranty Claim Processing

Billing

Warranty Analysis

Service Contract Processing

Product Service Letter Processing

Credit Memo Processing

Product and Warranty Registration

Interaction Center

Help Desk

Customer Service and Support with Interaction Center

Complaints Processing

E-Mail Response Management with Interaction Center

Managing and Analyzing Interaction CenterOperationsSurveying Customers with Interaction Center

Lead Processing

Customer ServiceSuppliers &


Product and Warranty Registration

Warranty Claim Entry

Lead Processing


SAP 2010/ Page 12

Interaction Center

Customer Service and Support with Interaction Center

Mail Response Management with Interaction Center

Managing and Analyzing Interaction Center

Surveying Customers with Interaction Center

Service Parts Management

Service Parts PlanningService Parts Claims and ReturnsService Parts WarehousingService Parts Sales

Customers &Channels


Customer Service



Service Parts Planning

Strategic SC Design

Parts Demand Planning

Parts Inventory Planning

Parts Supply Planning

Parts Distribution Planning


Supply Chain Monitoring and Control

Service Parts Claims and Returns

Complaints Processing

Trade Promotion Validation

Entitlement Management

Billing

Product Service Letter Processing

Customer Service - Service Parts ManagementSuppliers &


Supply Chain Monitoring and Control

Parts Monitoring


SAP 2010/ Page 13


Service Parts Warehousing

Inbound Processing and ReceiptConfirmationOutbound Processing

Physical Inventory

Warehousing and Storage

Service Parts Sales

Sales Order Processing

Sales Order Processing (Third PartyOrder Processing)Rebate Agreement Processing

Entitlement Management

Trade Promotion Execution

Billing

Service Parts ManagementCustomers &


Customer Service


Financial Analytics

Financial and Management Reporting

Financial Planning, Budgeting and Forecasting

Profitability Analytics

Product and Service Cost Analytics

Overhead Cost and ABC/M Analytics

Payment Behavior Analytics

Legal and Management Consolidation

Balanced Scorecard

Risk Management

Management Cockpit

Operations Analytics

Sales Planning

Procurement Analytics

Inventory and Warehouse Management Analytics

Manufacturing Analytics

Transportation Analytics

Sales Analytics

Customer Service Analytics

Program and Project Management Analytics

Quality Management Analytics

Asset Analytics & Performance Optimization


Management Cockpit

Corporate Investment Management



SAP 2010/ Page 14

Operations Analytics

Inventory and Warehouse Management Analytics

Customer Service Analytics

Program and Project Management Analytics

Quality Management Analytics


Workforce Analytics

Workforce Planning

Workforce Cost Planning & Simulation

Workforce Benchmarking

Workforce Process Analytics & Measurement

Talent Management Analytics & Measurement

Strategic Alignment




Financial Supply ChainManagement

Electronic Bill Presentmentand PaymentCollections Management

Credit Management

Dispute Management

Treasury

Treasury and RiskManagementCash and LiquidityManagementIn-House Cash

Bank CommunicationManagement

Financial Accounting

General Ledger

Accounts Receivable

Accounts Payable

Contract Accounting

Fixed Assets Accounting

Bank Accounting

Cash Journal Accounting

Inventory Accounting

Tax Accounting

Accrual Accounting

Enterprise Management & SupportFinancials

Accrual Accounting

Local Close

Financial Statements

Audit Information System

Data Retention Tool (DART)

Travel Management


SAP 2010/ Page 15

Financial Accounting

General Ledger

Accounts Receivable

Accounts Payable

Contract Accounting

Fixed Assets Accounting

Bank Accounting

Cash Journal Accounting

Inventory Accounting

Tax Accounting

Accrual Accounting

Management Accounting

Profit Center Accounting

Cost Center and InternalOrder AccountingProject Accounting

Investment Management


Profitability Accounting

Transfer Pricing

Corporate Governance


Management of InternalControlsRisk Management

Whistle Blower Complaints

Segregation of Duties


Accrual Accounting

Financial Statements


Data Retention Tool (DART)

Travel Management


Talent Management

Competency Management

Recruiting

Employee Performance Management

Talent Review & Calibration

Employee Development

Learning

Succession Management

Compensation Management

Talent Management Analytics

Workforce Process Management

Employee Administration

Organizational Management

Global Employment

Benefits Management

Healthcare Cost ManagementTime and Attendance

Payroll and Legal Reporting

HCM Processes & Forms

Employee Self Service/Manager Self Service

Employee Interaction Center

Enterprise Management & SupportHuman Capital Management

Talent Management Analytics Employee Interaction Center

Workforce Planning




Strategic Alignment


SAP 2010/ Page 16

Workforce Process Management

Organizational Management

Healthcare Cost Management

Payroll and Legal Reporting

HCM Processes & Forms

Employee Self Service/Manager Self Service


Workforce Deployment

Project Resource Planning

Resource and Program Management

Retail Scheduling







Travel Management

Travel Request and Pre-trip approval

Travel Planning - Online Booking

Travel and Expense Management

Global Travel Policy Compliance

Travel and Expense Analytics

Environment, Health, and SafetyCompliance Management

EHS Management

Recycling Administration

Enterprise Management & SupportCorporate Services


SAP 2010/ Page 17

Incentive and CommissionManagement

Incentive Business Configuration



Real Estate Management

Portfolio Management

Commercial Real Estate Management

Corporate Real Estate Management

Facilities Management

Support Processes



Product DataManagement

Product StructureManagementRecipe Management

SpecificationManagementChange andConfigurationManagement

Project and PortfolioManagement

PortfolioManagementProject Management

ResourceManagement

Quality Management

Quality Engineering

Quality Assurance /ControlQuality Improvement

Audit Management


Investment Planning& DesignProcurement &ConstructionMaintenance &OperationsDecommission &DisposalAsset Analytics &PerformanceOptimizationTakeover/Handover

Enterprise Management & SupportOperations Support

Takeover/Handoverfor technical objects


SAP 2010/ Page 18


Investment Planning& DesignProcurement &ConstructionMaintenance &OperationsDecommission &DisposalAsset Analytics &PerformanceOptimizationTakeover/Handover

IndirectProcurement

Requisitioning

Purchase OrderManagementReceiving

Financial Settlement

Global TradeServices

Export Management

Import Management

Trade PreferenceManagementRestitutionManagement

Global TradeManagement

Trading ContractManagementExpenseManagementTrading ExecutionManagementPositionManagementRisk Management


Takeover/Handoverfor technical objects


Business Objectives

Scenario: Business Objectives:Brand and Customer Management Improving Customer Service

Collaborate with business partners Provide a single face to the customer Support multi-channel interactionIncreasing Revenue Develop new markets Efficient campaign planning and management Extend market share Improve customer retention and loyaltyReducing Operating Costs & Increasing Efficiency Lower communications expenses Lower communications expenses Automation and standardization of business processes

Discrete Order Manufacturing Improving Corporate Strategy Product Mix OptimizationImproving Customer Service Improved quality and accuracyIncreasing Revenue Improve capacity utilization Improve capacity utilizationLowering Working Capital Reduce material and component obsolescence Lower work-in-process inventory

SAP 2010/ Page 19

Business Objectives:Improving Customer Service

Collaborate with business partnersProvide a single face to the customer

channel interactionIncreasing Revenue

Develop new marketsEfficient campaign planning and managementExtend market shareImprove customer retention and loyalty

Reducing Operating Costs & Increasing EfficiencyLower communications expensesLower communications expensesAutomation and standardization of business processes

Improving Corporate StrategyProduct Mix Optimization

Improving Customer ServiceImproved quality and accuracy

Increasing RevenueImprove capacity utilizationImprove capacity utilization

Lowering Working CapitalReduce material and component obsolescence

process inventory

Business Objectives

Scenario: Business Objectives:Enterprise Asset Management Increasing Transparency & Accountability

Improvement of regulatory compliance Provide decision supportManaging Fixed Assets & Resources Optimize capital equipment and asset utilization Minimize investment in operating facilitiesReducing Operating Costs & Increasing Efficiency Improve asset and maintenance management

Interaction Center Improving Customer Service Better service levels 24x7 customer self 24x7 customer self Complaint management and trackingImproving Service Delivery Add 24x7 customer service Faster access to relevant information Personalized customer interaction Provide a single face to the customer Reduce administration, improve business processesIncreasing Revenue Improve customer retention and loyalty

SAP 2010/ Page 20

Business Objectives:Increasing Transparency & Accountability

Improvement of regulatory complianceProvide decision support

Managing Fixed Assets & ResourcesOptimize capital equipment and asset utilizationMinimize investment in operating facilities

Reducing Operating Costs & Increasing EfficiencyImprove asset and maintenance management

Improving Customer ServiceBetter service levels24x7 customer self-service24x7 customer self-serviceComplaint management and tracking

Improving Service DeliveryAdd 24x7 customer serviceFaster access to relevant informationPersonalized customer interactionProvide a single face to the customerReduce administration, improve business processes

Increasing RevenueImprove customer retention and loyalty

Business Objectives

Scenario: Business Objectives:Life-cycle Data Management Improving Customer Service

Improved quality and accuracyIncrease Speed & Efficiency Reduce cycle time to approve and implement engineering changesIncreasing Security Improve document control, integrity and retentionIncreasing Transparency & Accountability Provide source of "one truth"Managing Fixed Assets & Resources Reduce lifecycle costs

Improving Corporate StrategyMake-To-Order Manufacturing Improving Corporate Strategy Product Mix OptimizationImproving Customer Service Improved quality and accuracyIncreasing Revenue Improve capacity utilizationLowering Working Capital Reduce material and component obsolescence Lower work-in-process inventory

SAP 2010/ Page 21


Improved quality and accuracyIncrease Speed & Efficiency

Reduce cycle time to approve and implement engineering changesIncreasing Security

Improve document control, integrity and retentionIncreasing Transparency & Accountability

Provide source of "one truth"Managing Fixed Assets & Resources

Reduce lifecycle costs

Improving Corporate StrategyImproving Corporate StrategyProduct Mix Optimization

Improving Customer ServiceImproved quality and accuracy

Increasing RevenueImprove capacity utilization


process inventory

Business Objectives

Scenario: Business Objectives:New Product Development andIntroduction

Improving Corporate Strategy Support for the strategic planning processImproving Customer Service Improve product qualityIncrease Speed & Efficiency Increase collaboration (internally & externally Speed innovative products / designs to market Increase volume of engineering support with existing staff Integrate - eliminate redundanciesIncreasing Revenue Improve RFQ/RFP processes Improve RFQ/RFP processes

Operational Procurement and InboundLogistics in ERP/SCM

Lowering Working Capital Visibility to vendor/supplier inventory Reduce out-of-stock situationReducing Operating Costs & Increasing Efficiency Reduce inventory levels Improve procurement processes Lower logistics costs Standardize processes for consistency, efficiency Integrate processes across divisions and functions

SAP 2010/ Page 22

Business Objectives:Improving Corporate Strategy

Support for the strategic planning processImproving Customer Service

Improve product qualityIncrease Speed & Efficiency

Increase collaboration (internally & externallySpeed innovative products / designs to marketIncrease volume of engineering support with existing staff

eliminate redundanciesIncreasing Revenue

Improve RFQ/RFP processesImprove RFQ/RFP processes

Lowering Working CapitalVisibility to vendor/supplier inventory

stock situationReducing Operating Costs & Increasing Efficiency

Reduce inventory levelsImprove procurement processesLower logistics costsStandardize processes for consistency, efficiencyIntegrate processes across divisions and functions

Business Objectives

Scenario: Business Objectives:Order-To-Delivery (Built-To-Order) Increase Speed & Efficiency

Increase collaboration (internally & externallyIncreasing Transparency & Accountability Improvement of regulatory compliance Increase data transparencyLowering Working Capital Shorten order-to Visibility to vendor/supplier inventoryReducing Operating Costs & Increasing Efficiency Improve inventory visibility

Increase Speed & EfficiencyOrder-To-Delivery (Locate-To-Order) Increase Speed & Efficiency Increase collaboration (internally & externallyIncreasing Transparency & Accountability Improvement of regulatory compliance Increase data transparencyLowering Working Capital Shorten order-to Visibility to vendor/supplier inventoryReducing Operating Costs & Increasing Efficiency Improve inventory visibility

SAP 2010/ Page 23

Business Objectives:Increase Speed & Efficiency

Increase collaboration (internally & externallyIncreasing Transparency & Accountability

Improvement of regulatory complianceIncrease data transparency

Lowering Working Capitalto-cash cycle

Visibility to vendor/supplier inventoryReducing Operating Costs & Increasing Efficiency

Improve inventory visibility

Increase Speed & EfficiencyIncrease Speed & EfficiencyIncrease collaboration (internally & externally

Increasing Transparency & AccountabilityImprovement of regulatory complianceIncrease data transparency

Lowering Working Capitalto-cash cycle

Visibility to vendor/supplier inventoryReducing Operating Costs & Increasing Efficiency

Improve inventory visibility

Business Objectives

Scenario: Business Objectives:Release Processing Improving Service Delivery

Faster access to relevant information Collaborate with business partnersIncrease Speed & Efficiency Increase collaboration (internally & externally Improve data accuracy and availabilityReducing Operating Costs & Increasing Efficiency Reduce order processing costs

Repetitive Manufacturing Improving Corporate Strategy Product Mix OptimizationImproving Customer ServiceImproving Customer Service Improved quality and accuracyIncreasing Revenue Improve capacity utilization Improve capacity utilizationLowering Working Capital Reduce material and component obsolescence Lower work-in-process inventory

SAP 2010/ Page 24

Business Objectives:Improving Service Delivery

Faster access to relevant informationCollaborate with business partners

Increase Speed & EfficiencyIncrease collaboration (internally & externallyImprove data accuracy and availability

Reducing Operating Costs & Increasing EfficiencyReduce order processing costs

Improving Corporate StrategyProduct Mix Optimization

Improving Customer ServiceImproving Customer ServiceImproved quality and accuracy

Increasing RevenueImprove capacity utilizationImprove capacity utilization


process inventory

Business Objectives

Scenario: Business Objectives:Service Parts Claims and Returns Improving Customer Service

Better service levels Improve customer retention and loyalty Improve service quality Complaint management and tracking Improve customer satisfaction through faster credits from approved warranty claimsIncreasing Revenue Improve customer retention and loyalty

Service Parts Planning Improving Customer Service Improve forecast accuracy Better service levels Better service levelsLowering Working Capital Reduce material and component obsolescence Increase inventory turnsReducing Operating Costs & Increasing Efficiency Reduced service parts inventory levels across the service parts network

SAP 2010/ Page 25


Better service levelsImprove customer retention and loyaltyImprove service qualityComplaint management and trackingImprove customer satisfaction through faster credits from approved warranty claims

Increasing RevenueImprove customer retention and loyalty

Improving Customer ServiceImprove forecast accuracyBetter service levelsBetter service levels

Lowering Working CapitalReduce material and component obsolescenceIncrease inventory turns

Reducing Operating Costs & Increasing EfficiencyReduced service parts inventory levels across the service parts network

Business Objectives

Scenario: Business Objectives:Service Parts Sales Improving Customer Service

Better service levels Improve customer retention and loyalty Improve service quality Reduce late orders Improve service speedIncreasing Revenue Efficient sales planning and management Efficient campaign planning and management Improve customer retention and loyalty Improve order fill rate Improve order fill rateReducing Operating Costs & Increasing Efficiency Reduce order processing costs

Service Parts Warehousing Lowering Working Capital Improve capacity utilization Reduce inventory carrying costsReducing Operating Costs & Increasing Efficiency Improve inventory visibility Lower logistics costs Reduce inventory levels

SAP 2010/ Page 26


Better service levelsImprove customer retention and loyaltyImprove service qualityReduce late ordersImprove service speed

Increasing RevenueEfficient sales planning and managementEfficient campaign planning and managementImprove customer retention and loyaltyImprove order fill rateImprove order fill rate

Reducing Operating Costs & Increasing EfficiencyReduce order processing costs

Lowering Working CapitalImprove capacity utilizationReduce inventory carrying costs

Reducing Operating Costs & Increasing EfficiencyImprove inventory visibilityLower logistics costsReduce inventory levels

Business Objectives

Scenario: Business Objectives:Strategic Sourcing Increase Speed & Efficiency

Increase collaboration (internally & externallyIncreasing Revenue Improve RFQ/RFP processesLowering Working Capital Lower cost procured goods and services

Supplier Managed Inventory Improving Service Delivery Faster access to relevant information Collaborate with business partnersIncrease Speed & Efficiency Increase collaboration (internally & externally Increase collaboration (internally & externally Improve data accuracy and availabilityReducing Operating Costs & Increasing Efficiency Reduce inventory levels Reduce order processing costs

Supply-to-line Improving Customer Service Reduce late ordersLowering Working Capital Reduce out-of-stock situation Lower work-in-process inventoryReducing Operating Costs & Increasing Efficiency Improve inventory visibility Reduce error rate by use of automated processes

SAP 2010/ Page 27

Business Objectives:Increase Speed & Efficiency

Increase collaboration (internally & externallyIncreasing Revenue

Improve RFQ/RFP processesLowering Working Capital

Lower cost procured goods and services

Improving Service DeliveryFaster access to relevant informationCollaborate with business partners

Increase Speed & EfficiencyIncrease collaboration (internally & externallyIncrease collaboration (internally & externallyImprove data accuracy and availability

Reducing Operating Costs & Increasing EfficiencyReduce inventory levelsReduce order processing costs

Improving Customer ServiceReduce late orders

Lowering Working Capitalstock situationprocess inventory

Reducing Operating Costs & Increasing EfficiencyImprove inventory visibilityReduce error rate by use of automated processes

Business Objectives

Scenario: Business Objectives:Vehicle Lifecycle Management Improving Customer Service

Improve product qualityImproving Service Delivery Improve service quality Personalized customer interaction Provide a single face to the customer Collaborate with business partnersIncreasing Revenue Gain market share with new products and brand extensions Improve customer retention and loyalty Reduce time-to-market & volume Reduce time-to-market & volume

Vehicle Planning & Forecasting Improving Customer Service Improve forecast accuracyLowering Working Capital Improve capacity utilizationReducing Operating Costs & Increasing Efficiency Reduce inventory levels

SAP 2010/ Page 28


Improve product qualityImproving Service Delivery

Improve service qualityPersonalized customer interactionProvide a single face to the customerCollaborate with business partners

Increasing RevenueGain market share with new products and brand extensionsImprove customer retention and loyalty

market & volumemarket & volume

Improving Customer ServiceImprove forecast accuracy

Lowering Working CapitalImprove capacity utilization

Reducing Operating Costs & Increasing EfficiencyReduce inventory levels

Business Objectives

Scenario: Business Objectives:Warranty Management Improving Service Delivery

Collaborate with business partnersIncreasing Revenue Develop service offeringsIncreasing Transparency & Accountability Improve transparency and auditability of activities Increase data transparencyReducing Operating Costs & Increasing Efficiency Automation and standardization of business processes

SAP 2010/ Page 29

Business Objectives:Improving Service Delivery

Collaborate with business partnersIncreasing Revenue

Develop service offeringsIncreasing Transparency & Accountability

Improve transparency and auditability of activitiesIncrease data transparency

Reducing Operating Costs & Increasing EfficiencyAutomation and standardization of business processes

Key Performance Indicators

Scenario: Key Performance Indicators:Brand and Customer Management Campaign/Event Cost Revenue Ratio

Customer Satisfaction Index

Discrete Order Manufacturing Capacity Utilization Capacity Utilization Production Lead Time Upside Production Flexibility Scrap expense

Enterprise Asset Management Total Assets Turnover Ratio Fixed Asset Turnover Rate Of Return On Capital Rate Of Return On Capital ROI Percentage of Planned Maintenance Work Capacity Utilization

Interaction Center Churn Customer Satisfaction Index Contact Efficiency Percentage of Customer Complaints

Life-cycle Data Management Bill of Material Data Accuracy Engineer Change Order (ECO) costs Incoming Material Quality Product & Process Data Accuracy

SAP 2010/ Page 30

Key Performance Indicators:Campaign/Event Cost Revenue RatioCustomer Satisfaction Index

Capacity UtilizationCapacity UtilizationProduction Lead TimeUpside Production Flexibility

Total Assets Turnover RatioFixed Asset TurnoverRate Of Return On CapitalRate Of Return On Capital

Percentage of Planned Maintenance WorkCapacity Utilization

Customer Satisfaction IndexContact EfficiencyPercentage of Customer Complaints

Bill of Material Data AccuracyEngineer Change Order (ECO) costsIncoming Material QualityProduct & Process Data Accuracy


Scenario: Key Performance Indicators:Make-To-Order Manufacturing Capacity Utilization

Production Lead Time Scrap expense Upside Production Flexibility

New Product Development andIntroduction

Number of ECOs Time to Market Research & Development Costs Product & Process Data Accuracy Number of Prototypes Built Engineer Change Order (ECO) Costs as a % of R&D Costs

Operational Procurement and InboundLogistics in ERP/SCM

Inventory Days of Supply (Quantity) Receiving & material storage costs

Order-To-Delivery (Built-To-Order) Channel Inventory Cost Of Capital Market Share Finished Goods Inventory Days of Supply

Order-To-Delivery (Locate-To-Order) Channel Inventory Cost Of Capital Market Share Finished Goods Inventory Days of Supply Delivery Performance to Customer Request Date

Release Processing Percentage of Orders Scheduled to Customer Request Percentage of orders received via Internet

SAP 2010/ Page 31

Key Performance Indicators:Capacity UtilizationProduction Lead Time

Upside Production Flexibility

Number of ECOs

Research & Development CostsProduct & Process Data AccuracyNumber of Prototypes BuiltEngineer Change Order (ECO) Costs as a % of R&D Costs

Inventory Days of Supply (Quantity)Receiving & material storage costs

Channel Inventory

Finished Goods Inventory Days of Supply

Channel Inventory

Finished Goods Inventory Days of SupplyDelivery Performance to Customer Request Date

Percentage of Orders Scheduled to Customer RequestPercentage of orders received via Internet


Scenario: Key Performance Indicators:Repetitive Manufacturing Scrap expense

Upside Production Flexibility Scrap expense Capacity Utilization Capacity Utilization Production Lead Time

Service Parts Claims and Returns

Service Parts Planning Fill Rates Average Working Capital Average Working Capital Forecast Accuracy Inventory aging

Strategic Sourcing Number of Supply Sources Supplier on time Delivery Performance

Supplier Managed Inventory Percentage of orders received via Internet Order Ready for Shipment to Customer Receipt of Order Time Raw Material Days of Supply Raw Material Days of Supply (Quantity)

SAP 2010/ Page 32

Key Performance Indicators:

Upside Production Flexibility

Capacity UtilizationCapacity UtilizationProduction Lead Time

Average Working CapitalAverage Working CapitalForecast Accuracy

Number of Supply SourcesSupplier on time Delivery Performance

Percentage of orders received via InternetOrder Ready for Shipment to Customer Receipt of Order TimeRaw Material Days of SupplyRaw Material Days of Supply (Quantity)


Scenario: Key Performance Indicators:Supply-to-line Total WIP Inventory Days of Supply

Inventory Turnover Percent of parts delivered to point of use Raw Material Inventory Turnover (Quantity)

Vehicle Lifecycle Management Customer Satisfaction Index Percentage of Service Requests Average Length of Service

Vehicle Planning & Forecasting Forecast Accuracy Capacity Utilization Demand, Supply Planning Costs Demand, Supply Planning Costs

Warranty Management Customer Satisfaction Index Evaluation Time for Warranty Request Warranty costs

SAP 2010/ Page 33

Key Performance Indicators:Total WIP Inventory Days of SupplyInventory TurnoverPercent of parts delivered to point of useRaw Material Inventory Turnover (Quantity)

Customer Satisfaction IndexPercentage of Service RequestsAverage Length of Service

Forecast AccuracyCapacity UtilizationDemand, Supply Planning CostsDemand, Supply Planning Costs

Customer Satisfaction IndexEvaluation Time for Warranty Request

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HTML, XML, XHTML and W3C are trademarks or registered trademarks of W3C, World Wide Web Consortium, Massachusetts InstituteJava is a registered trademark of Sun Microsystems, Inc.JavaScript is a registered trademark of Sun Microsystems, Inc., used under license for technology invented and implemented bySAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, Clear Enterprise, SAP BusinessObjectsas their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries.Business Objects and the Business Objects logo, BusinessObjects, Crystal Reports, Crystal Decisions, Web Intelligence,services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP France in the UnitAll other product and service names mentioned are the trademarks of their respective companies. Data contained in this documeNational product specifications may vary.The information in this document is proprietary to SAP. No part of this document may be reproduced, copied, or transmitted inexpress prior written permission of SAP AG.This document is a preliminary version and not subject to your license agreement or any other agreement with SAP. This documedevelopments, and functionalities of the SAP product and is not intended to be binding upon SAP to any particular course ofdevelopment. Please note that this document is subject to change and may be changed by SAP at any time without notice.SAP assumes no responsibility for errors or omissions in this document. SAP does not warrant the accuracy or completeness ofitems contained within this material. This document is provided without a warranty of any kind, either express or implied, inmerchantability, fitness for a particular purpose, or non-infringement.SAP shall have no liability for damages of any kind including without limitation direct, special, indirect, or consequentialmaterials. This limitation shall not apply in cases of intent or gross negligence.The statutory liability for personal injury and defective products is not affected. SAP has no control over the information tcontained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating

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Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors.Microsoft, Windows, Excel, Outlook, and PowerPoint are registered trademarks of Microsoft Corporation.

, System i5, System p, System p5, System x, System z, System z10, System z9, z10, z9, iSeries, pSeries, xSeries, zSeries,, z/VM, z/OS, i5/OS, S/390, OS/390, OS/400, AS/400, S/390 Parallel Enterprise Server, PowerVM, Power Architecture, POWER6+, POWER6, POWER5+,

, System Storage, GPFS, HACMP, RETAIN, DB2 Connect, RACF, Redbooks, OS/2, Parallel Sysplex,, Tivoli and Informix are trademarks or registered trademarks of IBM Corporation.

Adobe, the Adobe logo, Acrobat, PostScript, and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States and/or other

MultiWin are trademarks or registered trademarks of Citrix Systems, Inc.HTML, XML, XHTML and W3C are trademarks or registered trademarks of W3C, World Wide Web Consortium, Massachusetts Institute of Technology.

2010 SAP AG. All Rights Reserved

HTML, XML, XHTML and W3C are trademarks or registered trademarks of W3C, World Wide Web Consortium, Massachusetts Institute of Technology.

JavaScript is a registered trademark of Sun Microsystems, Inc., used under license for technology invented and implemented by Netscape.BusinessObjects Explorer and other SAP products and services mentioned herein as well

as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries., Crystal Reports, Crystal Decisions, Web Intelligence, Xcelsius, and other Business Objects products and

services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP France in the United States and in other countries.All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serves informational purposes only.

The information in this document is proprietary to SAP. No part of this document may be reproduced, copied, or transmitted in any form or for any purpose without the

This document is a preliminary version and not subject to your license agreement or any other agreement with SAP. This document contains only intended strategies,developments, and functionalities of the SAP product and is not intended to be binding upon SAP to any particular course of business, product strategy, and/ordevelopment. Please note that this document is subject to change and may be changed by SAP at any time without notice.SAP assumes no responsibility for errors or omissions in this document. SAP does not warrant the accuracy or completeness of the information, text, graphics, links, or otheritems contained within this material. This document is provided without a warranty of any kind, either express or implied, including but not limited to the implied warranties of

SAP shall have no liability for damages of any kind including without limitation direct, special, indirect, or consequential damages that may result from the use of these

The statutory liability for personal injury and defective products is not affected. SAP has no control over the information that you may access through the use of hot linksparty Web pages nor provide any warranty whatsoever relating to third-party Web pages.

Automotive OEM Solution Map

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