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Aerostat Handbook 2013Athens International Airport Eleftherios Venizelos

Aerostat Handbook 2013

Athens International Airport Eleftherios Venizelos

Contents 04

4-word 05

01. Catching up with 2013 06

02. How many travelled where 10

03. Counting airplanes 18

04. Tonnes up in the sky 28

05. The network worksheet 34

06. Exercises on punctuality 38

07. Our grade report 44

08. Joining the passenger dots 50

09. Adding tourists 58

10. Greek arithmetic 64

11. Europe plus the world 68

Air vocabulary 72

4

Contents

May 2014

In another year of economic recession not only for Greece but also for Europe, the main factors impacting the Athens International Airport’s (AIA) traffic development were the reduced disposable income of Greek travellers as well as foreign carriers’ restructuring and network rationalisation. On the other side, growth of incoming tourism in Greece and the gradual resurgence of Athens as a popular tourism destination were positive demand trends which to some extent counterbalanced other negative influential factors.

Amidst this challenging and changing aviation market environment, AIA’s traffic amounted to 140 thousand flights and 12.54 million passengers, presenting a decline vs. the corresponding prior year levels of -8.4% and -3.2% respectively. Despite the overall unfavourable result, since May, AIA’s traffic demonstrated a clear recovery trend that continued throughout the second half of 2013, with passenger traffic turning positive in the fourth quarter and continuing its positive performance in the first months of 2014.

In the course of 2013, AIA continued to dynamically implement its marketing strategy and incentives’ schemes in order to defend the airport’s pricing approach, minimise traffic losses and assist airlines to sustain their operations to the extent possible. Moreover, in the course of 2013, AIA continued to support and reinforce Athens’ attractiveness as a tourism destination and assist in the recovery of the city’s image, through strategic partnerships and synergies with tourism organisations and associations and a series of corresponding actions and initiatives, such as the promotion of Athens through AIA’s website and at AIA’s lounges and our city-card “athenspotlighted” programme. Our most recent project, the “City Pair Initiative”and the “Perhaψ You‘re an Aθenian too!” campaign promote “Destination-Athens” around the world, through the cooperation and support of 18 fellow airports that have committed to reciprocally promote “Destination-Athens” with all their available communication and promotional means.

In recognition of its creativity and continuous support to its airline partners, especially in light of the extremely adverse conditions of the Greek economy, AIA was once more rewarded by the airline industry during the 8th Routes Europe Forum. Having received its 12th recognition in 9 consecutive years, AIA is the most awarded airport for its airport marketing performance.

In this 12th edition of the “Aerostat Handbook 2013”, infographics are used to illustrate key market trends and attributes of the airport’s traffic evolution during 2013. Major developments in typical traffic segments, performance of main operational processes, our passengers’ profile, development of incoming and outgoing tourism passing through the airport, as well as major market trends in Greece and worldwide are all presented.

We firmly believe that “Aerostat” has proven to be a significant information tool providing valuable information on the Athens travel market. We also wish to reconfirm our commitment to offering continuous support to our customers and business partners through a wide range of market intelligence information and most importantly by introducing pioneer initiatives which honour our risk-sharing philosophy towards our airline partners and promote Athens and Greece.

Ioanna PapadopoulouDirector, Communications & Marketing

4-word5


1Catching upwith 2013

Within a challengingenvironment, passenger traffic saw a limited decline of -3.2%, mainly attributed to the traffic drop in the first few months of 2013. A gradual recovery trend emerged in May and continued till the end of the year.

The main drivers for the airport’s traffic development in the course of 2013 were the continuing difficult situation of the Greek economy and the subsequent impact on the Greeks’ propensity to travel, as well as the foreign carriers’ restructuring and network rationalisation, including the exit of Cyprus Airways from the domestic market. On the other side, positive demand trends, i.e. the favourable development in incoming tourism in Greece and the gradual resurgence of Athens as a popular tourism destination, did counterbalance to some extend other negative influential factors. Another major development for the Athens aviation market was the acquisition of Olympic Air by Aegean Airlines, finalised in late October.

Within this challenging and changing aviation market, AIA’s traffic for the year 2013 amounted to 140 thousand flights and 12.54 million passengers, presenting a decline vs. the corresponding prior-year levels of -8.4% and -3.2% respectively. Domestic passengers, at 4.30 million, presented a decline of 4.6%, whereas international passengers, at 8.24 million, illustrated only small overall losses of 2.4%. The fact that passenger demand achieved a limited reduction despite the sharp drop of the offered airline services is worth noting and indicative of a more efficient aircraft utilisation, as well as of recovery of the air travel demand. Domestic passengers, at 4.30 million, presented a decline of 4.6%, whereas international passengers, at 8.24 million, illustrated only small overall losses of 2.4%. This result was formulated by the overall reduced travelling demand by Greek residents (-9.1%), vis-a-vis the upward trend of foreign residents (+2.7%).

Focusing on how passenger traffic evolved throughout the year and looking into the quarterly picture, one notes that although the year started with considerable losses in both domestic and international sectors in the first three months of the year, evidence of a gradual recovery emerged in the second quarter, specifically in May, and continued till the end of the year. The last quarter was the one with better performance, since it managed to turn positive, noting a 2.1% overall increase and a 4.0% growth in the international market; and not only that, all 3 months October, November and December were positive.

Looking into the international sector and the traffic development of various regions, Middle East was the region that once more achieved robust passenger traffic development, with a growth of 7%, while Eastern Europe also proved resilient to the adverse market conditions and achieved a small but important 2.4% increase. The two markets account for almost one fifth (18%) of the airport’s passenger traffic. Western Europe, which represents a large proportion of AIA’s international traffic (78%), witnessed a small traffic loss of -2% and largely formulated the overall result. The remaining smaller and intercontinental markets of Africa, America and Asia showed a significant passenger decline, mainly attributed to substantial capacity reduction.

Development of the number of aircraft movements in the course of the year under review also shows a gradual recovery. However, contrary to passenger traffic, this upward trend is solely apparent in the international market. International flights showed an impressive course through the quarters, starting with an almost 20% decline in the first three months of the year and ending up with growth in the last quarter of the year. The positive result in the last quarter has been mainly driven by the winter 2013/2014 positive airline flight schedule developments that show that airlines gradually regain their confidence in the Athens market. As per domestic flights, these suffered considerably in all quarters, with losses in the last quarter being a result of the Aegean/Olympic network consolidation, following the Olympic Air acquisition by Aegean Airlines.

With global air cargo traffic presenting a notable pick-up in growth during the second half of the year and sings of recovery also emerging in the Greek aviation market, airfreight volumes at Athens International Airport exhibited a minimal 2% decrease managing a throughput of almost 75,000 tonnes and signaling a potential revival of the market. Domestic sector presented a marginal yet positive result (+0.4%),mainly resulting from domestic mail’s growth, while international sector declined by 2.4% compared to the previous year, demonstrating the smallest decline since the beginning of the unfavorable economic climate, signifying the gradual stabilisation of the specific market segment.

Overall, in 2013 Athens was directly connected with scheduled services with 101 destinations (68 international) in 41 countries, operated by a total of 55 carriers.

2013 Highlights

2013 Traffic Levels Growth vs. 201212.5 Million Passengers - 3.2%

140.4 Thousand Aircraft Movements - 8.4%

74.9 Thousand Tonnes of Cargo - 2.0%


7

Million

15

12

9

6

3

0

-70-60-50-40-30-20-10

010

Chart 1.1 Passenger Traffic Development 2012-2013

Chart 1.2Quarterly Passenger Traffic Development 2013

Chart 1.3International Traffic Development per Region 2013

Domestic International Total

-4.6%

4.3 8.2 12.54.5 8.4 12.9

-2.4% -3.2%

10-10

8-8

6-6

4-4

2-2 0

1

-8.5

-7.4

-7.8

10-10

8-8

6-6

4-4

2-2 0

2

-5.8

-4.9

-5.2

10-10

8-8

6-6

4-4

2-2 0

3

-3.2

-1.7

-2.2

10-10

8-8

6-6

4-4

2-2 0

4

-1.5

+4.0+2.1

Growth 2013/2012

Growth 2013/2012

Growth 2013/2012

America Eastern Europe

Western Europe

Africa Middle East Rest of Asia

-30-25-20

-15-10

-50

25201510

5

Chart 1.4International Passenger Traffic Development 2013 / Europe

Jan Mar Jun Sep DecFeb May Aug NovApr Jul Oct

7.12.4-6.7-9.7

-2.4 -5.9-13.7

-10.0-19.9 -22.2

-64.3

-49.7

Domestic

Passengers Flights

International Total

Eastern Europe Western Europe Total International

ST

ND

RD

TH

2013 2012

1 Catching up with 2013

8

Chart 1.7 Traffic Development of A/C Movements 2012-2013

Chart 1.8Cargo Uplift Development 2012-2013

Chart 1.9Cargo Uplift Development 2012 - 2013

Chart 1.10Cargo Uplift Monthly Variation 2012 - 2013

6

7

8

5

-4

-6

-8

-10

-2

12

10

8

6

4

2

0

Jan Mar Jun Sep DecFeb May Aug NovApr Jul Oct-12


Million

Weight (tonnes)

0 0

200,000 80,000

150,000 60,000

100,000 40,000

50,000 20,000

Domestic Domestic

-9.8%

+0.4%

International International

-7.2%

-2.4%

Total Total

-8.4%

-2.0%

2013 2012

2013 2012

2013 2012

Growth 2013/2012

Chart 1.5International Passenger Traffic Development 2013 /Africa

-30

10

-10

-15

-20

-25

-5

5

0

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Chart 1.6International Passenger Traffic Development 2013 /The Middle East

-20

25

0

-5

-10

-15

5

15

10

20

The Middle East Total InternationalAfrica Total InternationalGrowth 2013/2012 Growth 2013/2012


9

2How many travelled where

During year 2013, Athens International Airport’s passenger traffic amounted to 12.54 million, only 3.2% below the equivalent 2012 levels. Domestic terminal passengers, at 4.29 million, presented a decline of 4.5%, whereas international terminal passengers, at 8.19 million, illustrated only small overall losses of 2.4%.

During year 2013, Athens International Airport’s passenger traffic amounted to 12.54 million, only 3.2% below the equivalent 2012 levels. Domestic terminal passengers, at 4.29 million, presented a decline of 4.5%, whereas international terminal passengers, at 8.19 million, illustrated only small overall losses of 2.4%. Similarly to previous years, passengers in transit have only a marginal contribution to the airport’s traffic and represent 0.5% of the airport’s total passenger base, amounting to 63 thousands in 2013.

The fact that passenger demand achieved a limited only reduction despite the sharp drop of the offered airline services is worth noting and indicative of a more efficient aircraft utilisation, as well as of recovery of air travel demand. As a result, airline load factors increased significantly and reached the overall impressive figure of 74%, a record-breaking figure for the airport.

Focusing on how passenger traffic evolved throughout the year, one notes that although the year started with considerable losses in both domestic and international sectors in the first three months of the year, a gradual recovery emerged in May and continued till the end of the year, especially in the international sector. The most successful performance was observed in the last three months of 2013, with passenger traffic returning to growth in October. December was not only the third consecutive month during which Athens International Airport achieved passenger traffic rise, but also the month with the highest traffic increase, at the level of 4.6%.

Passengers flying to/from an international destination account for 66% of the airport’s traffic, while there is a substantial 34% of domestic air travelling. Additionally, 98% of the passengers travelled on scheduled operations. The charter segment continues to play a minimal role in the Athens market, with only 200 thousand passengers who represent a slim 1.6% of the total airport passengers travelling on a charter service; charter traffic mostly relies on traffic flows from France and Spain.

With AIA’s international traffic heavily relying on the European market, top 10 European destinations represented almost 60% of the total airport’s international passengers. London and Paris were the leading markets, with Paris regaining the second position from Larnaca. Five out of 10 top destinations achieved passenger growth, namely Rome, Istanbul, Frankfurt, Zurich and Vienna, while it is worth noting Istanbul’s impressive growth of 24%. Although not in the top 10, it is also important to note the sharp increase of Moscow (+27%), which flirts with the top ten and acquired 11th position (from 16th in 2012). Passengers travelling beyond the European borders represent 13% of the airport’s international traffic, with Dubai, Doha and Tel Aviv being the three most popular intercontinental destinations followed by Abu Dhabi. This percentage shows a clear trend towards the East, mainly attributed to the robust development of the Middle East region and the respective operating carriers. Dubai climbed to the 1st position showing a remarkable growth of 37%.

With respect to AIA’s main airline partners, the two Greek carriers, Aegean Airlines and Olympic Air continue to hold the top 2 places and represent more than half of the airport’s passengers. Top-10 is completed by major European carriers including low-cost carrier easyjet. In total, 11 low-cost carriers operated at the airport connecting Athens to 24 international destinations during 2013, accounting for almost 11% of AIA’s international scheduled passenger traffic. LCC passenger traffic suffered an overall decline of 7% in the course of 2013, while foreign legacy carriers proved more resilient and only presented a small passenger loss of 2%.

AIA acknowledged the contribution of airlines to the airport’s performance in 2013 and for the 10th consecutive year rewarded airlines for the most successful passenger traffic development during the year. The awards ceremony, the major airline networking event hosted by AIA, took place in February 2014 during AIA’s 14th Airline Marketing Workshop.

Saturday 10th August was the day with the highest passenger throughput within 2013, with 51,265 air travellers, a date which coincides with the international passenger traffic’s peak, while the busiest day for domestic passengers was Monday 1st July. The busiest days of 2013 in terms of passenger traffic were mostly Saturdays and Mondays.

11

Aerostat Handbook 2013Aerostat Handbook 2013

Table 2.1Monthly Passenger Distribution: Arrivals/Departures

Arriving Passengers Departing Passengers Transit Passengers Total Passengers

Month 2013% 2013/

20122013

% 2013/ 2012

2013% 2013/

20122013

% 2013/ 2012

January 347,344 -11.4% 362,113 -9.9% 3,677 -11.6% 713,134 -10.6%

February 332,555 -6.1% 329,018 -6.8% 3,510 25.3% 665,083 -6.4%

March 417,417 -4.9% 387,630 -8.2% 3,907 4.4% 808,954 -6.5%

April 470,171 -16.0% 465,028 -16.4% 4,394 -3.4% 939,593 -16.1%

May 585,628 2.0% 549,610 0.9% 6,366 38.7% 1,141,604 1.6%

June 650,052 -1.2% 606,593 -2.4% 6,031 22.1% 1,262,676 -1.7%

July 743,979 -3.1% 699,448 -3.3% 6,615 -7.4% 1,450,042 -3.2%

August 712,304 -1.7% 749,371 -0.7% 7,432 -16.1% 1,469,107 -1.3%

September 638,561 -2.0% 670,799 -2.4% 9,636 14.8% 1,318,996 -2.1%

October 535,623 1.1% 577,608 1.6% 5,601 -19.1% 1,118,832 1.3%

November 396,895 0.9% 415,681 1.1% 2,878 -45.8% 815,454 0.7%

December 426,434 5.5% 402,888 3.8% 3,260 -3.8% 832,582 4.6%

Year Total 6,256,963 -2.9% 6,215,787 -3.4% 63,307 -2.3% 12,536,057 -3.2%

Table 2.2Monthly Terminal Passenger Distribution: Domestic/International

Domestic Passengers International Passengers Total Terminal PassengersMonth 2013 % 2013/ 2012 2013 % 2013/ 2012 2013 % 2013/ 2012

January 260,707 -9.0% 448,750 -11.6% 709,457 -10.6%

February 267,056 -4.7% 394,517 -7.7% 661,573 -6.5%

March 298,416 -11.0% 506,631 -3.7% 805,047 -6.5%

April 331,997 -16.9% 603,202 -15.8% 935,199 -16.2%

May 390,976 -0.6% 744,262 2.6% 1,135,238 1.5%

June 430,539 -0.2% 826,106 -2.5% 1,256,645 -1.7%

July 475,366 -3.9% 968,061 -2.8% 1,443,427 -3.2%

August 466,320 -1.8% 995,355 -0.9% 1,461,675 -1.2%

September 436,600 -3.1% 872,760 -1.7% 1,309,360 -2.2%

October 365,953 -1.5% 747,278 2.8% 1,113,231 1.4%

November 281,647 -3.7% 530,929 3.6% 812,576 1.0%

December 279,542 0.4% 549,780 7.0% 829,322 4.7%

Year Total 4,285,119 -4.5% 8,187,631 -2.4% 12,472,750 -3.2%

0 10 3020 40 70 8050 60

Western Europe

Eastern Europe

Middle East

Rest of Asia

Africa

America

Chart 2.1 Domestic vs. International Passenger Traffic

Chart 2.2 Segmentation of International Passenger Traffic by Geographical Region

International65.6

Domestic34.4

International65.1

Domestic34.9

Market Share

Market Share

2013 2012

2013 2012

77.677.79.79.3

8.57.7

0.30.71.31.4

2.63.2

12

2 How many travelled where

Table 2.3Monthly Terminal Passenger Distribution: Scheduled/Non-Scheduled

CommercialNon-Commercial

Scheduled Non-Scheduled Other Commercial

Month 2013% 2013 /

20122013

% 2013 / 2012

2013% 2013 /

20122013

% 2013 / 2012

January 705,371 -10.6% 3,544 -2.0% 1 541 -43.2%

February 659,236 -6.5% 1,845 79.5% 15 477 -51.2%

March 797,772 -7.1% 6,456 263.5% 126 693 54.7%

April 909,706 -16.7% 24,745 5.2% 3 745 -2.5%

May 1,104,268 0.8% 29,581 35.0% 1 1,388 56.0%

June 1,228,659 -1.4% 26,493 -14.4% 12 1,481 12.5%

July 1,416,423 -2.7% 24,814 -24.8% 40 2,150 2.6%

August 1,427,577 -0.7% 31,970 -20.3% 26 2,102 2.8%

September 1,274,868 -2.9% 33,632 33.5% 4 856 -23.4%

October 1,088,360 0.2% 23,507 112.2% 448 916 14.2%

November 804,792 1.2% 7,024 -16.6% 1 759 23.6%

December 821,864 4.7% 7,073 8.3% 4 381 -37.8%

Year Total 12,238,896 -3.3% 220,684 6.5% 681 -6.1% 12,489 -1.2%

Table 2.4Monthly Terminal Passenger Distribution: Intra-/Extra-Schengen

Intra Schengen Extra Schengen Total Terminal PassengersMonth 2013 % 2013 / 2012 2013 % 2013 / 2012 2013 % 2013 / 2012

January 489,929 -11.8% 219,528 -7.9% 709,457 -10.6%

February 467,438 -5.9% 194,135 -7.8% 661,573 -6.5%

March 563,978 -8.3% 241,069 -2.2% 805,047 -6.5%

April 679,375 -14.6% 255,824 -20.1% 935,199 -16.2%

May 807,487 2.1% 327,751 0.0% 1,135,238 1.5%

June 873,507 -2.4% 383,138 -0.3% 1,256,645 -1.7%

July 1,010,170 -4.4% 433,257 -0.1% 1,443,427 -3.2%

August 1,017,910 -2.6% 443,765 2.2% 1,461,675 -1.2%

September 899,381 -4.2% 409,979 2.6% 1,309,360 -2.2%

October 774,093 0.8% 339,138 2.7% 1,113,231 1.4%

November 556,303 0.6% 256,273 1.9% 812,576 1.0%

December 571,000 4.5% 258,322 5.0% 829,322 4.7%

Year Total 8,710,571 -3.8% 3,762,179 -1.6% 12,472,750 -3.2%

0 10 3020 40 50 60

Chart 2.3 Structure of Passenger Traffic

Chart 2.4 Schengen/EU Passenger Breakdown

Domestic Scheduled

Domestic Charter

International Scheduled

International Charter

Other

60

70

50

40

30

20

10

0Extra-

Schengen non-EU

Intra-Schengen

EU

Intra-Schengen

non-EU

Extra-Schengen

EU

65.7

4.1

14.0 16.2

66.4

3.9

14.6 15.1

Market Share Market Share2013 2012 2013 2012

34.334.8

0.040.04

63.963.5

1.61.5

0.20.2

13


11.8

8.8

8.4

7.9

7.7

6.1

5.8

4.9

3.6

3.0

32.2

29.2

28.1

24.6

3.1

3.1

1.8

1.3

1.3

1.0

0.9

5.5

Table 2.5Top 10 International Scheduled Markets/Countries

Ranking CountryScheduled

Passengers 2013

Market Share

2013

% 2013 /

20121 Germany 1,062,958 13.3% 2.4%

2United

Kingdom916,592 11.5% -2.4%

3 Italy 842,959 10.6% 2.3%

4 France 671,995 8.4% -9.8%

5 Cyprus 579,965 7.3% -15.3%

6 Turkey 552,182 6.9% 23.1%

7 Switzerland 486,967 6.1% 0.3%

8United Arab

Emirates290,885 3.7% 22.0%

9 Spain 237,304 3.0% -26.3%

10Russian

Federation207,227 2.6% 29.0%

Other 2,116,170 26.6% -7.7%

Total 7,965,204 100.0% -2.6%

Table 2.6Top 10 International Charter Markets/Countries

Ranking CountryCharter

Passengers2013

Market Share

2013

% 2013/

20121 France 60,052 29.2% 6.8%

2 Spain 57,689 28.1% -30.5%

3 Netherlands* 50,466 24.6%

4United

Kingdom6,445 3.1% -33.4%

5Russian

Federation6,442 3.1% 22.4%

6 Israel 3,720 1.8% 197.6%

7 Turkey 2,684 1.3% -43.9%

8 Italy 2,603 1.3% -75.0%

9 Slovakia 2,084 1.0% 7.4%

10Czech

Republic1,791 0.9% -36.6%

Other 11,393 5.5% -36.4%

Total 205,369 100.0% 6.1%* Transavia declaring its flights as charter

Table 2.7Top 10 European International Scheduled Destinations

Ranking CityScheduled

Passengers 2013

Market Share

2013

% 2013 /

20121 London 819,339 11.8% -3.9%

2 Paris 608,355 8.8% -8.3%

3 Larnaca 579,965 8.4% -15.3%

4 Rome 549,325 7.9% 8.7%

5 Istanbul 531,960 7.7% 24.0%

6 Frankfurt 422,096 6.1% 1.9%

7 Munich 402,393 5.8% -1.5%

8 Zurich 337,315 4.9% 4.6%

9 Milan 249,092 3.6% -6.8%

10 Brussels 204,943 3.0% -21.9%

Other 2,236,091 32.2% -2.0%

Total 6,940,874 100.0% -2.1%

Chart 2.5 Top 10 International Scheduled Markets

Germany

United Kingdom

Italy

France

Cyprus

Turkey

Switzerland

United Arab Emirates

Spain

Russian Federation

Other

0 2015105 3025

13.3

11.5

10.6

8.4

7.3

6.9

6.1

3.7

3.0

2.6

26.6

12.7

11.5

10.1

9.1

8.4

5.5

5.9

2.9

3.9

2.0

28.0

Chart 2.6 Top 10 International Charter Markets

France

Spain

Netherlands*

United Kingdom

Russian Federation

Israel

Turkey

Italy

Slovakia

Czech Republic

Other

0 40302010 50

29.1

42.9

0.1

5.0

2.7

0.6

2.5

5.4

1.0

1.5

9.2

Chart 2.7 Top 10 European Scheduled Destinations

London

Paris

Larnaca

Rome

Istanbul

Frankfurt

Munich

Zurich

Milan

Brussels

Other

0 2015105 25 30 35

12.0

9.4

9.7

7.1

6.0

5.8

5.8

4.5

3.8

3.7

32.2

Market Share

Market Share

Market Share

2013 2012

2013 2012

2013 2012

14


Table 2.9Ranking of International DestinationsAccording to Passenger Traffic

Country

Scheduled & Charter

Passengers2013

Market Share

2013

%2013 /

2012

1 Germany 1,063,125 13.0% 2.3%

2 United Kingdom 923,037 11.3% -2.7%

3 Italy 845,562 10.3% 1.3%

4 France 732,047 9.0% -8.7%

5 Cyprus 579,965 7.1% -15.3%

6 Turkey 554,866 6.8% 22.4%

7 Switzerland 487,326 6.0% 0.3%

8 Spain 294,993 3.6% -27.2%

9 United Arab Emirates 290,885 3.6% 22.0%

10 Netherlands 233,469 2.9% 16.8%

11 Russian Federation 213,669 2.6% 28.8%

12 Belgium 205,635 2.5% -21.6%

13 Qatar 190,044 2.3% 4.2%

14 Austria 176,357 2.2% 4.2%

15 Israel 145,293 1.8% -3.0%

16 USA 127,956 1.6% -29.0%

17 Denmark 124,356 1.5% 10.1%

18 Romania 119,189 1.5% -8.4%

19 Egypt 99,892 1.2% -2.4%

20 Canada 86,290 1.1% -1.3%

21 Bulgaria 77,369 0.9% -9.0%

22 Poland 65,625 0.8% -8.6%

23 Serbia 64,209 0.8% 6.2%

24 Albania 60,232 0.7% -16.4%

25 Ukraine 60,211 0.7% 13.1%

26 Sweden 51,905 0.6% 69.2%

27 Czech Republic 49,314 0.6% 43.9%

28 Lebanon 40,368 0.5% 10.2%

29 Hungary 33,051 0.4% -13.6%

30 Jordan 25,794 0.3% 1.6%

31 Norway 24,503 0.3% 94.0%

32 People’s Republic of China 20,401 0.2% 8.8%

33 Finland 19,128 0.2% 147.6%

34 Republic of Ireland 17,252 0.2% 11.4%

35 Georgia 16,747 0.2% 14.4%

36 Croatia 12,550 0.2% 15.2%

37 Malta 11,945 0.1% 19.9%

38 Latvia 10,762 0.1% -53.7%

39 Moldova 4,728 0.1% -35.2%

40 Libya 3,093 0.0% -64.7%

41 Slovakia 2,084 0.0% 7.4%

42 Azerbaijan 1,956 0.0% NEW

43 Portugal 1,066 0.0% -96.8%

44 Iran 507 0.0%

45 Tunisia 409 0.0% -95.4%

46 Nigeria 272 0.0%

47 Lithuania 240 0.0% 31.9%

48 Kenya 232 0.0%

49 Bosnia and Herzegovina 206 0.0% -45.6%

50 Japan 173 0.0% -69.0%

51 Morocco 141 0.0%

52 Slovenia 116 0.0% -48.2%

53 Indonesia 28 0.0%

Grand Total 8,170,573 100.0% -2.4%

Ran

king

Table 2.8Top 10 non-European International Scheduled Destinations

Ranking CityScheduled

Passengers2013

Market Share

2013

% 2012/

20111 Dubai 192,739 18.8% 37.2%

2 Doha 190,044 18.6% 4.2%

3 Tel Aviv 141,573 13.8% -4.7%

4 Abu Dhabi 98,146 9.6% 0.2%

5 Cairo 88,699 8.7% -3.1%6 New York 77,201 7.5% -42.0%7 Toronto 51,194 5.0% -11.9%8 Philadelphia 50,755 5.0% 7.8%9 Beirut 40,280 3.9% 11.0%10 Montreal 35,068 3.4% 19.6%

Other 58,631 5.7% -52.9%

Total 1,024,330 100.0% -6.0%

Table 2.10Ranking of Domestic Destinations According to Passenger Traffic

City

Scheduled & Charter

Passengers 2013

Market Share

2013

%2013 /

2012

1 Thessaloniki 882,611 20.6% -8.3%

2 Heraklion 620,131 14.5% -2.4%

3 Rhodes 428,909 10.0% 3.4%

4 Thira/Santorini 371,432 8.7% 13.0%

5 Chania 306,599 7.2% -8.2%

6 Mikonos 214,391 5.0% 5.8%

7 Mitilini 206,203 4.8% -8.2%

8 Kerkyra/Corfu 195,146 4.6% -7.3%

9 Alexandroupolis 159,483 3.7% -23.1%

10 Kos 149,003 3.5% -12.2%

11 Chios 112,199 2.6% -10.3%

12 Samos 100,056 2.3% -10.4%

13 Kavala 64,099 1.5% -5.9%

14 Ioannina 63,675 1.5% -9.1%

15 Limnos 45,553 1.1% -13.9%

16 Paros 36,340 0.8% 2.7%

17 Milos 30,805 0.7% -9.7%

18 Ikaria 29,800 0.7% -8.9%

19 Kefallonia 29,530 0.7% -19.2%

20 Skiathos 24,695 0.6% 44.6%

21 Leros 24,196 0.6% -6.5%

22 Zakinthos 24,049 0.6% 27.0%

23 Karpathos 23,958 0.6% -0.1%

24 Naxos 21,777 0.5% 1.3%

25 Kithira 21,689 0.5% 4.0%

26 Kalimnos 20,075 0.5% -0.5%

27 Sitia 19,951 0.5% -5.2%

28 Skiros 18,279 0.4% 37.8%

29 Syros 13,581 0.3% 19.0%

30 Astypalea 9,763 0.2% -5.9%

31 Kozani 4,861 0.1% 5.4%

32 Kastoria 3,540 0.1% 21.5%

33 Kalamata 2,192 0.1% -81.7%

Grand Total 4,278,571 100.0% -4.5%

Ran

king

15


Chart 2.10 Top 10 Airlines According to Total Passenger Traffic

Chart 2.11 International Scheduled Passenger TrafficConventional vs. Low-Cost Carriers

Low -cost Carriers

Other

Conventional Carriers

Low -cost Carriers

Conventional Carriers

11.711.2

88.8 88.3

38.2%

15.2%

4.8%

4.0%

3.6%

3.5%

3.2%

2.9%

2.8%

2.6%

19.3%

33.5%

20.5%

4.8%

4.5%

3.1%

3.6%

3.5%

2.7%

2.3%

1.9%

19.7%

Chart 2.8 Top 10 Non-European International Scheduled Destinations

Dubai

Doha

Tel Aviv

Abu Dhabi

Cairo

New York

Toronto

Philadelphia

Beirut

Montreal

Other

0 2015105

18.8

18.6

13.8

9.6

8.7

7.5

5.0

5.0

3.9

3.4

5.7

12.9

16.7

13.6

9.0

8.4

12.2

5.3

4.3

3.3

2.7

11.4

Thessaloniki

Heraklion

Rhodes

Thira/Santorini

Chania

Mikonos

Mitilini

Kerkyra/Corfu

Alexandroupolis

Kos

Other

0 2015105 25

20.6

14.5

10.0

8.7

7.2

5.0

4.8

4.6

3.7

3.5

17.4

21.5

14.2

9.3

7.3

7.5

4.5

5.0

4.7

4.6

3.8

17.6

Chart 2.9 Top 10 Domestic Destinations

AlexandroupolisThessaloniki

Mitilini

Kos

Rhodes

Heraklion

Thira/Santorini

Mikonos

Chania

Kerkyra/Corfu

5.0

21.5

4.7

7.5

4.5

4.6

14.2

9.3

3.8

7.3

20.6

4.6

14.57.2

5.0

8.7 10.0

4.8

3.5

3.7

Market ShareMarket Share

Market Share

Market Share

2013 20122013 2012

2013 2012

2013 2012


16

Table 2.12Peak and Average Daily Passenger Traffic

Ranking Day Date Terminal Passengers

10 Busiest Days

1 Saturday 10/08/2013 51,265

2 Monday 29/07/2013 50,801

3 Monday 12/08/2013 50,732

4 Monday 05/08/2013 50,675

5 Saturday 17/08/2013 50,196

6 Saturday 03/08/2013 49,392

7 Sunday 30/06/2013 49,365

8 Friday 02/08/2013 49,326

9 Thursday 01/08/2013 49,220

10 Saturday 31/08/2013 49,045

30th Busiest Day 30 Friday 16/08/2013 47,331

Average Day Wednesday 22/05/2013 34,006

Average Day = Day with passenger traffic closest to the average (12,472,750/365=34,172)

Chart 2.14 Top 10 Aircraft TypesAccording to Passenger Traffic

Airbus A320

Airbus A321

Dash8-400

Airbus A319

Boeing B737-800

Boeing B767-300

Dash8-100

Airbus A330-200

Airbus A330-300

Boeing B737-300

Other

0 10 20 30 5040

45.6

19.3

10.9

8.2

4.7

1.7

1.6

1.1

0.8

0.6

5.5

48.2

16.0

10.1

10.5

3.1

1.6

1.7

1.4

1.1

0.7

5.6

69.2

Chart 2.12 Load Factors of Scheduled Non-Stop FlightsAnnual Development 2012-2013

0

20

40

60

80


63.3

79.974.3 75.8

70.0

Chart 2.13 Alliances’ Market Share in International Scheduled Passenger Traffic

0

20

30

10

40

50

60

Star Alliance Skyteam Oneworld

53.6

14.8

7.7

23.9

49.8

14.7

6.1

29.4

Non-Allied Carriers

Table 2.11Airline Awards 2013

Category Winner Highly CommendedBest of the Top 10 Airlines Turkish Airlines Alitalia & Aegean Airlines

Fastest Growing Airline -Thin Route Royal Jordanian (Amman) Pegasus Airlines (Izmir)

Fastest Growing Airline - Seasonal Norwegian US Airways & Air Transat

Highest Ranking European Destination British Airways (London)

Highest Ranking non-European Destination Emirates (Dubai)

Fastest Growing Airline per Geographical Region

Domestic Aegean Airlines

Western Europe Turkish Airlines SAS Scandinavian Airlines & Alitalia

Eastern Europe Aegean Airlines Aeroflot & Tarom

Middle EastEl Al-Israel Airlines

Emirates & MEA-Middle East Airlines

Africa Egypt Air

Asia Air China

Overall Aegean Turkish Airlines &El Al-Israel Airlines

Favourite Airline among European pax Aegean Airlines

Favourite Airline among non-European pax Emirates

Table 2.13Daily Passenger Peaks

Busiest Days Day Date TerminalPassengers

Arrivals Monday 26/08/2013 10,100

Departures Friday 21/06/2013 9,536

Total Monday 01/07/2013 17,353

Arrivals Saturday 03/08/2013 17,968

Departures Saturday 24/08/2013 19,458

Total Saturday 10/08/2013 35,906

Arrivals Monday 29/07/2013 26,027

Departures Saturday 10/08/2013 26,355

Total Saturday 10/8/2013 51,265

Dom

esti

cIn

tern

atio

nal

Tota

l

Market Share

Market Share

2013 2012 2013 2012

2013 2012

17


3Counting Airplanes

Athens International Airport’s number of flights during year 2013 amounted to 140,448, experiencing an overall decline of -8.4% compared to the corresponding period of 2012. Although domestic and international services both experienced considerable losses (-9.8% vs. –7.2%), rapid recovery of the international sector within the year is worth noting.

Athens International Airport’s number of flights during year 2013 amounted to 140,448, experiencing an overall decline of -8.4% compared to the corresponding period of 2012. Although domestic and international services both experienced considerable losses (-9.8% vs. –7.2%), rapid recovery of the international sector within the year is worth noting. Although international flights experienced a sharp decline in the first months of 2013, they did turn to growth since November, mainly due to Aegean Airline’s enhanced international network and the increasing investment in the Athens market of foreign carriers during the winter 2013/2014 period. On the other hand, domestic services declined considerably throughout the year, with losses observed during the second half of the year mainly attributed to the discontinuation of Cyprus Airways’ domestic services as of July, the discontinuation of Olympic Air services to Thessaloniki, Heraklion and Rhodes within October, as well as the rationalisation of Aegean Airlines/Olympic Air domestic services, following the acquisition of Olympic Air by Aegean.

Operations of the Athens airport heavily rely on scheduled passenger services which account for 83.5% of the total number of movements, while charter passenger services acquire a slim 1%. Cargo operations represent 4.1%, while general aviation and other non-commercial flights complete the airport’s flight market pie, representing the remaining 11.3%.

Domestic flights constitute an important segment of the airport’s operations, representing almost half (46.2%) of the airport’s aircraft movements. International services account for the remaining 53.8% and are mostly within Europe (87.6%), while outside the European boundaries, the Middle East is the most important market with 8.3%. Africa, America and the Asia Pacific regions only have a small presence since they account for less than 4% of the airport’s international services.

In 2013 international scheduled flightspresented a general drop of -11.5% which was formulated by the reduced operations in the main Western European countries. Turkey and Russia were the only bright exceptions in the top 10 international markets, since both achieved substantial increase in offered services and acquired higher ranking places, with Turkey moving from 6th place in 2012 to 4th in 2013, and Russia, a first time entrant in top 10, gaining 8th position. Successful performance of markets in Turkey and Russia is also reflected in the fact that Istanbul became the second most popular destination in Europe, while Moscow entered the top 10 of the most frequently served European destinations. London regained 1st place over Larnaca, the leading destination since 2010 which however moved to 3rd position in 2013 due to Cyprus’ and Cyprus Airways’ dire straits in the year under review. Outside Europe, Doha, Tel Aviv and Cairo retained the top 3 places, while in the domestic arena, Thessaloniki, Heraklion and Rhodes are consistently the Greek destinations with the highest number of frequencies.

Aegean Airlines and Olympic Air, the airport’s home-based carriers, accounted for 62% of AIA’s passenger movements, followed by Cyprus Airways, Lufthansa and easyJet. Year-on-year, alliances are showing an enhanced presence in the Athens aviation market, with more than 70% of the flights to/from Athens in the year 2013 operated by allied carriers. Star Alliance acquires the strongest position, accounting for more than half (51%) of the international scheduled flights, followed by Skyteam with 14.4%, while Oneworld represents 7.2%. Low-cost carriers continue to represent 10% of the airport’s international scheduled flights.

Airbus A320 is the aircraft type most commonly used in airline operations to/from Athens, representing 33.2%, followed by Dash8_400 with 17.8% and A321 with 10.8%. From the Boeing family, only the B737-800 appears in the top 10 with 3.2%.

With 554 movements, 23rd August proved the busiest day of the year in terms of total number of flights, as well as for total arrivals and total departures. Domestic operations peak was on Monday 8th July with 265 flights, while international services peaked on Saturday 10th August.

19


Table 3.1Monthly Distribution of A/C Movements: Arrivals/Departures

Arrivals Departures Total

Month 2013 % 2013 / 2012 2013 % 2013 / 2012 2013 % 2013 / 2012

January 4,703 -14.0% 4,698 -14.0% 9,401 -14.0%

February 4,216 -14.3% 4,231 -14.2% 8,447 -14.3%

March 4,755 -16.3% 4,747 -16.4% 9,502 -16.3%

April 5,765 -12.7% 5,771 -12.5% 11,536 -12.6%

May 6,354 -10.3% 6,346 -10.4% 12,700 -10.4%

June 6,831 -5.9% 6,814 -6.1% 13,645 -6.0%

July 7,670 -5.7% 7,673 -5.8% 15,343 -5.7%

August 7,869 -5.0% 7,876 -4.9% 15,745 -5.0%

September 6,884 -4.4% 6,887 -4.4% 13,771 -4.4%

October 5,941 -7.6% 5,945 -7.6% 11,886 -7.6%

November 4,594 -5.8% 4,587 -6.0% 9,181 -5.9%

December 4,647 -1.1% 4,644 -1.2% 9,291 -1.2%

Year Total 70,229 -8.4% 70,219 -8.4% 140,448 -8.4%

Table 3.2Monthly Distribution of A/C Movements: Domestic/International


Month 2013 % 2013 / 2012 2013 % 2013 / 2012 2013 % 2013 / 2012

January 4,578 -7.3% 4,823 -19.5% 9,401 -14.0%

February 4,194 -8.3% 4,253 -19.4% 8,447 -14.3%

March 4,596 -13.8% 4,906 -18.5% 9,502 -16.3%

April 5,624 -10.1% 5,912 -14.8% 11,536 -12.6%

May 6,147 -9.7% 6,553 -11.0% 12,700 -10.4%

June 6,396 -6.0% 7,249 -6.0% 13,645 -6.0%

July 6,930 -10.3% 8,413 -1.6% 15,343 -5.7%

August 7,019 -9.9% 8,726 -0.5% 15,745 -5.0%

September 6,198 -6.5% 7,573 -2.6% 13,771 -4.4%

October 5,287 -12.4% 6,599 -3.5% 11,886 -7.6%

November 3,934 -15.6% 5,247 2.9% 9,181 -5.9%

December 3,975 -8.6% 5,316 5.2% 9,291 -1.2%

Year Total 64,878 -9.8% 75,570 -7.2% 140,448 -8.4%

Chart 3.1 Monthly A/C Movements Development 2012-2013

10

5

0

-5

-10

-15

-20Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

*more than 15 min.

-14.0 -16.3 -12.6 -10.4 -6.0 -5.7 -5.0 -4.4 -7.6 -5.9 -1.2-14.3

Domestic International TotalGrowth 2013/2012

20

3 Counting Airplanes

Table 3.3Monthly Distribution of A/C Movements by Flight Type

CommercialNon-Commercial Grand Total

Month Scheduled Pax Charter Pax Scheduled Cargo Charter Cargo Other

January 8,257 35 347 109 214 439 9,401

February 7,377 19 313 114 201 423 8,447

March 8,311 50 303 112 233 493 9,502

April 9,959 150 332 131 262 702 11,536

May 10,600 212 337 144 475 932 12,700

June 11,050 194 339 170 760 1,132 13,645

July 12,193 179 331 243 973 1,424 15,343

August 12,374 218 298 227 1,120 1,508 15,745

September 11,260 229 304 231 907 840 13,771

October 10,019 139 317 195 594 622 11,886

November 7,833 44 214 245 286 559 9,181

December 8,078 63 206 244 227 473 9,291

Year Total 117,311 1,532 3,641 2,165 6,252 9,547 140,448

Table 3.4Monthly Distribution of A/C Movements: Intra-/Extra-Schengen

Intra-Schengen Extra-Schengen Total

Month 2013 % 2013 / 2012 2013 % 2013 / 2012 2013 % 2013 / 2012

January 6,797 -13.0% 2,604 -16.7% 9,401 -14.0%

February 6,171 -12.6% 2,276 -18.5% 8,447 -14.3%

March 6,929 -15.9% 2,573 -17.5% 9,502 -16.3%

April 8,771 -9.9% 2,765 -20.1% 11,536 -12.6%

May 9,594 -8.1% 3,106 -16.8% 12,700 -10.4%

June 10,203 -4.4% 3,442 -10.4% 13,645 -6.0%

July 11,569 -5.4% 3,774 -6.9% 15,343 -5.7%

August 11,951 -3.9% 3,794 -8.1% 15,745 -5.0%

September 10,152 -4.3% 3,619 -4.7% 13,771 -4.4%

October 8,636 -7.8% 3,250 -7.1% 11,886 -7.6%

November 6,468 -6.9% 2,713 -3.5% 9,181 -5.9%

December 6,585 -0.8% 2,706 -2.1% 9,291 -1.2%

Year Total 103,826 -7.4% 36,622 -10.9% 140,448 -8.4%

Chart 3.2 Structure of A/C Movements Traffic

Chart 3.3 A/C Movements Breakdown Schengen/EU

0 010 10 4030 30 60 8020 20 50 7040

Domestic Scheduled

Domestic Charter

Domestic Cargo

International Scheduled

International Charter

International Cargo

Other

39.741.0

0.10.0

2.01.6

43.845.4

1.00.82.12.0

11.38.6

71.270.5

2.72.7

10.712.0

15.314.8

Intra-Schengen EU

Intra-Schengen non-EU

Extra-Schengen EU

Extra-Schengen non-EU

Market Share Market Share2013 2012 2013 2012

21


12.7

10.0

9.5

7.6

5.3

2.6

2.5

38.8

21.1

18.0

2.4

1.6

1.4

1.5

Chart 3.6/3.7 Top 10 International Markets/Countries for Scheduled /Charter Pax Movements

Chart 3.4 Segmentation of A/C Movements by Domestic/International

DomesticInternational

DomesticInternational

53.846.2

53.146.9

Chart 3.5 Segmentation of International A/C Movementsby Geographical Region

6050403020100 70 80

WesternEurope

EasternEurope

Middle East

Rest of Asia

Africa

America

73.3

14.3

8.3

0.4

2.3

1.3

72.4

14.7

8.3

0.7

2.4

1.5

Scheduled Charter

2013 2012 2013 2012

22


8.3

7.6

3.0

3.0

1.9

1.9

Table 3.5Top 10 International Markets/Countries for Scheduled Pax Movements

CountryA/C

Movements 2013

Market Share

2013

% 2013/

2012

1 Germany 7,842 12.7% -1.0%

2 Italy 6,161 10.0% -6.5%

3United

Kingdom5,825 9.5% -13.8%

4 Turkey 5,119 8.3% 14.7%

5 France 4,660 7.6% -17.9%

6 Cyprus 4,658 7.6% -28.3%

7 Switzerland 3,236 5.3% -9.3%

8Russian

Federation1,843 3.0% 20.9%

9 Spain 1,630 2.6% -32.2%

10 Belgium 1,521 2.5% -27.9%

Other 19,072 31.0% -13.7%

Total 61,567 100.0% -11.5%

Table 3.6Top 10 International Markets/Countries for Charter Pax Movements

CountryA/C

Movements 2013

Market Share

2013

% 2013 /

2012

1 France 560 38.8% 45.1%

2 Netherlands* 304 21.1% n.a.

3 Spain 260 18.0% -19.8%

4Russian

Federation44 3.0% 33.3%

5United

Kingdom35 2.4% -40.7%

6 Turkey 28 1.9% -22.2%

7 Israel 28 1.9% 133.3%

8 Italy 23 1.6% -70.9%

9Czech

Republic21 1.5% 5.0%

10 Libya 20 1.4% 400.0%

Other 121 8.4% -35.3%

Total 1,444 100.0% 26.3%

* Transavia declaring its flights as charter

Ran

king

Ran

king

Chart 3.6 Top 10 International Markets/Countries for Scheduled Pax Movements

Germany

Italy

United Kingdom

Turkey

France

Cyprus

Switzerland

Russian Federation

Spain

Belgium

Other

40302015 25 351050 45

12.711.4

10.0

9.5

8.3

7.6

7.6

5.3

3.0

2.6

2.5

31.0

9.5

9.7

6.4

8.2

9.3

5.1

2.2

3.5

3.0

31.7

Market Share

Chart 3.7 Top 10 International Markets/Countries for Charter Pax Movements

France

Netherlands*

Spain

Russian Federation

United Kingdom

Turkey

Israel

Italy

Czech Republic

Libya

Other

40302015 25 351050 45

38.833.8

21.1

18.0

3.0

2.4

1.9

1.9

1.6

1.5

1.4

8.4

0.3

28.3

2.9

5.2

3.1

1.0

6.9

1.7

0.3

16.4

Market Share 2013 2012

2013 2012

23


Table 3.7Ranking of International Markets/Countries According to A/C Movements

Country*

Scheduled & Charter

Pax A/C Movements

2013

Market Share

2013

% 2013/

2012

1 Germany 7,845 12.5% -1.0%

2 Italy 6,184 9.8% -7.3%

3 United Kingdom 5,860 9.3% -14.0%

4 France 5,220 8.3% -13.9%

5 Turkey 5,147 8.2% 14.4%

6 Cyprus 4,658 7.4% -28.3%

7 Switzerland 3,241 5.1% -9.1%

8 Spain 1,890 3.0% -30.7%

9 Russian Federation 1,887 3.0% 21.2%

10 Netherlands 1,548 2.5% -1.0%

11 Belgium 1,528 2.4% -27.5%

12 United Arab Emirates 1,460 2.3% 1.7%

13 Qatar 1,458 2.3% -0.3%

14 Romania 1,454 2.3% -11.6%

15 Egypt 1,240 2.0% 1.2%

16 Bulgaria 1,234 2.0% -22.7%

17 Austria 1,214 1.9% -2.1%

18 Albania 1,176 1.9% -30.6%

19 Serbia 1,157 1.8% -10.1%

20 Israel 1,076 1.7% -16.8%

21 Denmark 789 1.3% 7.3%

22 Ukraine 672 1.1% -5.9%

23 Poland 656 1.0% -14.8%

24 USA 551 0.9% -33.1%

25 Lebanon 493 0.8% -1.2%

26 Jordan 434 0.7% 1.2%

27 Czech Republic 401 0.6% 37.3%

28 Sweden 350 0.6% 71.6%

29 Canada 323 0.5% -5.8%

30 Hungary 261 0.4% -28.3%

31 Malta 210 0.3% 1.0%

32 People’s Republic of China 208 0.3% 5.1%

33 Georgia 184 0.3% -8.0%

34 Finland 165 0.3% 135.7%

35 Croatia 155 0.2% -6.6%

36 Norway 155 0.2% 59.8%

37 Moldova 144 0.2% -24.2%

38 Republic of Ireland 119 0.2% -2.5%

39 Latvia 90 0.1% -56.7%

40 Libya 64 0.1% -63.0%

41 Azerbaijan 62 0.1% NEW

42 Slovakia 16 0.0% -5.9%

43 Tunisia 7 0.0% -94.3%

44 Portugal 6 0.0% -98.1%

45 Iran 6 0.0%

46 Lithuania 3 0.0%

47 Bosnia and Herzegovina 2 0.0%

48 Morocco 2 0.0%

49 Nigeria 2 0.0%

50 Slovenia 1 0.0%

51 Japan 1 0.0%

52 Indonesia 1 0.0%

53 Kenya 1 0.0%

Total 63,011 100.0% -10.9%

Ran

king

* The country of first origin for arrivals and of last destination for departures

Chart 3.8 Top 10 European Destinations for Scheduled Pax Movements

London

Istanbul

Larnaca

Paris

Rome

Munich

Frankfurt

Zurich

Milan

Moscow

Other

0 2015105 3025 35 40

9.6 10.2

8.9 6.9

8.6 10.6

7.7 8.0

7.2 6.5

4.8 4.4

4.7 4.5

3.8 3.5

3.3 3.3

3.0 2.3

38.5 39.8

Chart 3.9 Top 10 Non-European Destinations for Scheduled Pax Movements

Chart 3.10 Top 10 Domestic Destinations for Scheduled Pax Movements

Doha

Tel Aviv

Cairo

Abu Dhabi

Dubai

Beirut

Amman

Philadelphia

New York

Toronto

Other

0 105 15 20 25

20.1 17.3

14.5 15.2

14.1 12.0

10.1 8.7

10.1 8.3

6.8 5.8

6.0 5.1

3.9 3.3

3.7 6.5

2.9 3.1

7.9 14.8

Thessaloniki

Heraklion

Rhodes

Thira/Santorini

Chania

Mikonos

Mitilini

Kerkyra/Corfu

Paros

Alexandroupolis

Other

0 105 15 20 25 30 35 40

12.9 14.4

11.3 11.3

7.8 7.1

5.8 5.3

5.7 6.2

4.7 4.2

4.5 4.5

4.2 4.0

3.9 3.5

3.7 4.1

35.5 35.3

2013 2012

2013 2012

2013 2012

24


Table 3.8Ranking of International Destinations according to A/C Movements

* In the cases of international flights with intermediate stop(s),the cities included in the routing are presented together

City*

Scheduled & Charter

Pax A/C Movements

2013

Market Share

2013

% 2013/

2012

1 London 5,248 8.3% -16.0%

2 Istanbul 4,876 7.7% 15.6%

3 Larnaca 4,658 7.4% -28.3%

4 Paris 4,417 7.0% -12.5%

5 Rome 3,917 6.2% -2.3%

6 Munich 2,588 4.1% -4.7%

7 Frankfurt 2,575 4.1% -6.1%

8 Zurich 2,046 3.2% -4.3%

9 Milan 1,789 2.8% -13.6%

10 Moscow 1,655 2.6% 18.1%

11 Amsterdam 1,548 2.5% -1.0%

12 Brussels 1,528 2.4% -27.5%

13 Doha 1,458 2.3% -0.3%

14 Bucharest 1,454 2.3% -11.4%

15 Sofia 1,233 2.0% -22.7%

16 Vienna 1,212 1.9% -2.0%

17 Geneva 1,193 1.9% -16.6%

18 Tirana 1,176 1.9% -30.6%

19 Belgrade 1,157 1.8% -10.1%

20 Dusseldorf 1,116 1.8% 7.8%

21 Tel Aviv 1,076 1.7% -16.8%

22 Cairo 1,030 1.6% 1.5%

23 Barcelona 1,005 1.6% -17.4%

24 Madrid 824 1.3% -44.2%

25 Copenhagen 789 1.3% 7.3%

26 Stuttgart 758 1.2% 0.7%

27 Abu Dhabi 730 1.2% -0.3%

28 Dubai 730 1.2% 3.8%

29 Berlin 716 1.1% 42.9%

30 Warsaw 656 1.0% 3.1%

31 Kiev 631 1.0% 1.8%

32 Beirut 493 0.8% -1.2%

33 Amman 434 0.7% 1.2%

34 Manchester 400 0.6% 20.8%

35 Prague 399 0.6% 36.6%

36 Stockholm 350 0.6% 71.6%

37 Naples 330 0.5% 15.0%

38 Marseille 295 0.5% -19.8%

39 Philadelphia 280 0.4% 1.4%

40 New York 271 0.4% -50.5%

41 Izmir 269 0.4% -1.1%

42 Budapest 261 0.4% -28.3%

43 Malta 210 0.3% 1.0%

44 Edinburgh 208 0.3% -7.6%

45 Alexandria 208 0.3% -0.5%

46*Munich-

Beijing207 0.3% 4.5%

47 Tbilisi 184 0.3% -8.0%

48 Lyon 171 0.3% 66.0%

49 Toronto 170 0.3% -0.6%

50 Helsinki 163 0.3% 143.3%

51 Oslo 154 0.2% 58.8%

52 Toulouse 149 0.2% -40.9%

53*Dubrovnik-

Zagreb148 0.2% -8.6%

54 St Petersburg 142 0.2% 61.4%

55 Venice 139 0.2% -33.8%

City*

Scheduled & Charter

Pax A/C Movements

2013

Market Share

2013

% 2013/

2012

56 Dublin 119 0.2% -2.5%

57 Montreal 110 0.2% 34.1%

58 Nantes 99 0.2% 28.6%

59 Cologne 92 0.1% -47.7%

60 Riga 90 0.1% -56.7%

61 Nice 88 0.1% -55.1%

62 Krasnodar 84 0.1% 27.3%

63 Chisinau 72 0.1% -24.2%

64*Larnaca- Chisinau

72 0.1% -24.2%

65 Benghazi 62 0.1% -16.2%

66 Baku 62 0.1% NEW

67 Bilbao 44 0.1% NEW

68*Montreal-

Toronto43 0.1%

69 Odessa 27 0.0% NEW

70 Bratislava 16 0.0%

71 Lviv 12 0.0%

72 Malaga 9 0.0%

73 Catania 9 0.0%

74 Valencia 8 0.0%

75 Lisbon 6 0.0%

76 Tunis 6 0.0%

77 Dubrovnik 6 0.0%

78 Tehran 6 0.0%

79 Norilsk 4 0.0%

80 Vilnius 3 0.0%

81 Kharkov 2 0.0%

82 Sarajevo 2 0.0%

83 Salzburg 2 0.0%

84 Rovaniemi 2 0.0%

85 Sharm el Sheikh 2 0.0%

86 Altenrhein 2 0.0%

87 Casablanca 2 0.0%

88 Liverpool 2 0.0%

89 Mitiga 2 0.0%

90 Ostrava 2 0.0%

91 Tyumen 2 0.0%

92 Ankara 1 0.0%

93 Antalya 1 0.0%

94 Newcastle 1 0.0%

95 Strasbourg 1 0.0%

96 Birmingham 1 0.0%

97 Abuja 1 0.0%

98 Djerba 1 0.0%

99 Ljubljana 1 0.0%

100 Matsuyama 1 0.0%

101 Nairobi 1 0.0%

102 Shanghai 1 0.0%

103 Solo City 1 0.0%

104 Stavanger 1 0.0%

105 Varna 1 0.0%

106 Yola 1 0.0%

107 Zadar 1 0.0%

Total 63,011 100.0% -10.9%

Ran

king

Ran

king

25


31.5 28.0

31.3 35.2

3.7 3.1

3.1 3.0

2.8 3.0

2.4 2.8

2.4 2.5

2.2 1.8

2.0 1.6

1.9 1.9

16.7 17.2

Table 3.9Ranking of Domestic Destinations According to A/C Movements

City*

Scheduled & Charter

Pax A/C Movements

2013

Market Share

2013

% 2013 /

2012

1 Thessaloniki 7,207 12.9% -20.5%2 Heraklion 6,327 11.3% -11.4%3 Rhodes 4,334 7.8% -2.5%4 Thira/Santorini 3,246 5.8% -3.2%5 Chania 3,160 5.7% -19.0%6 Mikonos 2,602 4.7% -2.1%7 Mitilini 2,529 4.5% -11.0%8 Kerkyra/Corfu 2,340 4.2% -6.5%9 Paros 2,162 3.9% -1.5%10 Alexandroupolis 2,087 3.7% -19.7%11 Kos 2,060 3.7% -16.6%12 Chios 1,986 3.6% -14.7%13 Samos 1,789 3.2% -6.8%14 Ioannina 1,154 2.1% -14.1%15 Kavala 1,134 2.0% -13.0%16 Milos 1,016 1.8% -23.7%17 Leros 980 1.8% -3.7%18 Karpathos 908 1.6% -0.3%19 Limnos 889 1.6% -21.2%20 Kalimnos 832 1.5% -1.7%21 Naxos 793 1.4% -2.3%22 Ikaria 746 1.3% -2.0%23 Kithira 734 1.3% 3.7%24 Kefallonia 722 1.3% -21.7%25 Sitia 637 1.1% 8.7%26 Syros 615 1.1% 3.7%27 *Kastoria-Kozani 614 1.1% 2.7%28 Zakinthos 610 1.1% -5.9%29 Astypalea 522 0.9% -1.7%30 Skiathos 504 0.9% -6.7%31 Skiros 268 0.5% 1.9%32 Kalamata 83 0.1% -79.9%

Total 55,832 100.0% -11.3%

Chart 3.11 Top 10 Airlines According to Scheduled & Charter Pax A/C Movements

Aegean Airlines

Olympic Air

Cyprus Airways

Lufthansa

easyJet

Air France

Swiss

Alitalia

Turkish Airlines

British Airways

Other

0 105 15 20 25 30 35 40

Chart 3.12 Alliances’ Market Share inInternational Scheduled A/C Movements

60

50

40

30

20

10

0Non-allied

Carriers

27.2

Star Alliance Skyteam Oneworld

51.146.1

14.1

5.6

34.2

14.4

7.2

Chart 3.14 Top 10 A/C Types According to Number of Flights

Chart 3.13 International Scheduled A/C MovementsConventional vs. Low-Cost Carriers

Airbus A320

Dash8-400

Airbus A321

Airbus A319

Dash8-100

Boeing B737-800

Fairchild Merlin

Jetstream 41

ATR72

Boeing B767-300

Other

0 105 15 20 25 30 35 40

33.2 36.8

17.8 16.4

10.8 8.8

6.9 8.9

6.3 6.3

3.2 2.1

2.7 1.9

0.9 0.9

0.8 1.1

0.7 0.7

16.8 16.0Conventional carriers

Conventional carriers

9.9 10.2

90.1 89.8

Low-cost carriers

Low-cost carriers

Ran

king

* In the cases of domestic flights with intermediate stop(s), the cities included in the routing are presented together

2013 2012

2013 2012

2013 2012 2013 2012

26


Table 3.10Peak and Average Daily A/C Movements

Ranking Day Date No of Flights

10 Busiest Days

1 Friday 23/08/2013 554

2 Friday 19/07/2013 547

3 Friday 26/07/2013 544

4 Monday 05/08/2013 536

5 Friday 02/08/2013 531

6 Monday 19/08/2013 530

7 Monday 26/08/2013 528

8 Monday 08/07/2013 526

9 Monday 12/08/2013 526

10 Thursday 01/08/2013 526

30th Busiest Day 30 Thursday 11/07/2013 506

Average Days

Tuesday 28/05/2013 386

Wednesday 17/04/2013 384

Wednesday 16/10/2013 384

Saturday 27/04/2013 384

Average Day = Day with a/c movements traffic closest to the average (140,448/365=385)

Table 3.11Daily A/C Movements Peaks

Day Date No of Flights

Domestic

Arrivals Monday 08/07/2013 131

Departures Monday 08/07/2013 134

Total Monday 08/07/2013 265

International

Arrivals Saturday 17/08/2013 154

Departures Saturday 10/08/2013 157

Total Saturday 10/08/2013 307

Total TrafficArrivals Friday 23/08/2013 279

Departures Friday 23/08/2013 275

Total Friday 23/08/2013 554

Table 3.12Monthly Distribution of MTOW by Flight Type (in tonnes)

CommercialNon-Commercial Grand Total

Month Scheduled Pax Charter PaxScheduled

CargoCharter Cargo Other

January 503,856 2,415 20,000 9,257 4,456 8,779 548,763

February 449,705 1,411 18,767 8,775 4,793 9,607 493,058

March 516,128 5,225 19,241 8,877 5,578 10,895 565,945

April 606,094 17,498 19,385 10,643 4,965 17,854 676,439

May 662,433 19,205 20,427 10,352 6,856 19,661 738,934

June 711,292 18,521 19,551 10,133 14,620 22,062 796,179

July 791,418 15,392 20,824 11,576 17,563 22,240 879,012

August 802,671 19,619 19,291 10,158 14,780 26,173 892,694

September 719,863 18,340 19,988 10,864 28,470 23,064 820,588

October 635,457 12,516 20,667 11,284 9,631 19,849 709,404

November 509,533 3,924 18,955 10,372 6,046 14,181 563,010

December 518,047 4,495 18,484 11,662 6,342 13,594 572,624

Year Total 9,847,720 199,634 246,239 125,235 197,655 233,060 8,256,651

27


4Tonnes upin the sky

Airfreight volumes at Athens International Airport exhibited a minimal 2% decrease managing a throughput of almost 75,000 tonnes, and signaling a potential revival of the market in the forthcoming year.

In 2013, according to IATA statistics, global air cargo traffic expanded by 1.4% compared to 2012 presenting a more notable pick-up in growth during the second half of the year. International markets increased by 1.2% while domestic traffic improved by 2.5% compared to the previous year. The Middle Eastern carriers once again experienced the strongest growth (12.8% vs. 2012) while the Asia Pacific airlines contracted by a further 1% compared to their -equally weak- performance in 2012. Finally, the European airlines saw an annual 1.8% increase indicating a rebound in the air freight demand during the course of the year.

Yet, despite the acceleration noticed in the latter half of the year, 2014 is expected to be another challenging year, mainly because world trade continues to expand at a more rapid rate than demand for air cargo, suggesting a rather limited growth for the latter.

Airfreight volumes at Athens International Airport exhibited a minimal 2% decrease managing a throughput of almost 75,000 tonnes, and signaling a potential revival of the market in the forthcoming year. The domestic sector presented a marginal yet positive result (+0.4%) caused by a 19% rise of domestic mail and a rather low declining rate (3.2%) of domestic freight. The international sector declined by 2.4% compared to the previous year demonstrating the smallest decline since the beginning of the unfavourable economic climate, signifying the potential stabilisation of this market segment. Finally, volumes carried on freighter aircraft posted 2.1% of growth. The cargo carriers (not the volumes) managed to further increase their market share to 38.7% (from 37.1% in 2012) mainly because of the reduced available capacity of the passenger aircraft in the domestic sector.

The total international freight and mail traffic (almost 88% of the market) amounted to 65,626 tonnes, presenting a 2.4% loss compared to 2012. In particular:

• International imports decreased by 5.5% further reducing the most profitable market segment, while exports inched up by 0.7% posting the first recovery sign since 2009 and suggesting that this business sector may have reached its turnaround point.• Total international mail almost levelled the 2012 uplift declining only by 0.8%.• Traffic carried on freighter aircraft attained a slightly higher market share (40.4% compared to 39.9 in 2012) despite a volume decline of 1.1%.• The four integrators (DHL-European Air Transport, UPS, TNT and FedEx), operating freighter aircraft, increased further their market share achieving 40.3% of total international volumes compared to 37.4% in 2012). • Top ten (10) airlines carried approximately 76% of total international traffic. For the third consecutive year the list is headed by DHL – European Air Transport followed by Aegean Airlines, Emirates, UPS, Lufthansa, British Airways, TNT, Swiss Airlines, Turkish Airlines and Etihad.

Total domestic freight and mail traffic (market share of approximately 12%) increased by 0.4% reaching 9,249 tonnes. In particular:

• Inbound freight dropped by 5.2% while the outbound sector presented a 2.8%-decrease.• Domestic mail outperformed reporting a robust 19%-growth counterbalancing last year’s significant decline of 17%.• The improved traffic figures of the domestic sector were also evident in an increase of 56% of the volumes carried by cargo aircraft whose market share rose to 26.8% compared to 17.2% in 2012.• Six (6) airlines shared the domestic traffic, two of them operating cargo flights only: Epsilon Aviation and Swiftair Hellas. In July 2013, however, Cyprus ceased domestic operations.• Aegean Airlines remained the leading domestic carrier followed by Olympic Air, Swiftair Hellas, Epsilon Aviation, and Cyprus.

29


Table 4.1 Monthly Cargo Uplift (tonnes)

Month Freight % 2013/2012 Mail % 2013/2012 Total Cargo % 2013/2012

January 4,810.8 -5.3% 825.7 11.5% 5,636.5 -3.2%

February 4,926.8 -6.4% 728.2 13.8% 5,655.0 -4.2%

March 5,334.3 -11.6% 734.2 -2.9% 6,068.5 -10.6%

April 5,825.3 10.9% 768.8 5.1% 6,594.1 10.2%

May 5,254.3 -8.6% 767.2 -0.9% 6,021.5 -7.7%

June 5,752.8 -0.5% 783.6 5.7% 6,536.4 0.2%

July 6,100.9 1.8% 797.4 9.7% 6,898.4 2.7%

August 5,106.9 -3.2% 712.3 -1.6% 5,819.2 -3.0%

September 5,547.6 0.5% 752.5 -3.3% 6,300.1 0.1%

October 5,660.8 -2.9% 867.9 -0.8% 6,528.8 -2.6%

November 5,379.8 -3.8% 806.9 0.1% 6,186.6 -3.3%

December 5,690.9 -1.7% 938.6 -3.7% 6,629.5 -2.0%

Total 2013 65,391.2 -2.6% 9,483.4 2.3% 74,874.6 -2.0%

Chart 4.1 Mail & Freight Monthly Uplift 2013 - 2012

2013 2012

Freight

4000

6000

5000

7000

Jan MarFeb Apr May Jun Jul Aug Sep Oct Nov Dec

Mail

600

800

1000


Tonnes

2500

3000

3500

2013 2012

300

2000

450

600

Jan

Jan

Mar

Mar

Feb

Feb

Apr

Apr

May

May

Jun

Jun

Jul

Jul

Aug

Aug

Sep

Sep

Oct

Oct

Nov

Nov

Dec

Dec

Mail

Freight

Chart 4.2 Mail & Freight Monthly Uplift Inbound 2013 - 2012

Tonnes

30

4 Tonnes up in the sky

Table 4.2Monthly Freight Uplift (tonnes)

Month Inbound % 2013/2012 Outbound % 2013

/2012

January 2,175.4 -10.8% 2,635.4 -0.3%

February 2,276.5 -6.8% 2,650.3 -6.0%

March 2,450.0 -14.6% 2,884.3 -8.8%

April 2,788.7 7.3% 3,036.6 14.5%

May 2,558.2 -12.0% 2,696.1 -5.1%

June 2,819.0 -4.3% 2,933.8 3.5%

July 2,994.1 -1.7% 3,106.8 5.4%

August 2,280.2 -7.9% 2,826.7 0.9%

September 2,632.5 -2.1% 2,915.1 3.0%

October 2,696.2 -3.4% 2,964.7 -2.4%

November 2,504.3 -6.5% 2,875.4 -1.4%

December 2,751.5 -2.7% 2,939.4 -0.7%

Total 2013 30,926.7 -5.5% 34,464.5 0.1%

Table 4.3Monthly Mail Uplift (tonnes)

Month Inbound % 2013/2012 Outbound % 2013

/2012

January 464.0 5.7% 361.7 19.9%

February 392.1 5.7% 336.1 25.0%

March 394.2 -9.8% 340.0 6.6%

April 406.0 0.0% 362.8 11.4%

May 403.4 -6.5% 363.9 6.2%

June 423.6 3.0% 359.9 9.1%

July 416.6 11.3% 380.9 8.0%

August 368.2 2.9% 344.2 -6.0%

September 396.8 -3.9% 355.7 -2.6%

October 463.8 0.5% 404.1 -2.2%

November 452.9 2.4% 353.9 -2.6%

December 511.9 -1.2% 426.7 -6.5%

Total 2013 5,093.6 0.6% 4,389.8 4.4%

2013 2012

Chart 4.3Mail & Freight Monthly Uplift Outbound 2013 - 2012

2500

3000

3500


Freight

300

400

500

200Jan MarFeb Apr May Jun Jul Aug Sep Oct Nov Dec

Mail

Tonnes

Chart 4.4Domestic Cargo Uplift 2013 - 2012

Chart 4.5International Cargo Uplift 2013 - 2012

2013 20132012 2012Tonnes Tonnes

8000 40000

4000 20000

2000 10000

0 0Mail out Mail outCargo in Cargo inCargo out Cargo out

6000 30000

Freight in Freight inFreight out Freight outMail in Mail in

-5.2%

-2.8%

+13.4%

+21.4%0.0%

+0.5%

-5.5%+0.7%

-0.6%-1.1%

-4.8%

+0.5%

31


Chart 4.8Domestic Freight Uplift

Chart 4.9International Freight Uplift

Outbound85.7

Outbound48.4

Inbound14.3

Inbound51.6

Outbound85.3

Outbound46.9

Inbound14.7

Inbound53.1

INB

OU

ND

OU

TB

OU

ND

Chart 4.10Domestic Mail Uplift

Chart 4.11International Mail Uplift

40.729.9

28.5

71.5

70.1

59.4

59.3

40.6

INB

OU

ND

OU

TB

OU

ND


Chart 4.6Monthly Freight Uplift

Inbound OutboundTonnes

2000

3500

3000

2500

Chart 4.7Monthly Mail Uplift

Inbound OutboundTonnes

Jan Mar Jun Sep DecFeb May Aug NovApr Jul Oct300

600

500

400

2013 2012 2013 2012

2013 2012 2013 2012

Market Share Market Share


32

4 Tonnes up in the sky

Truck Services0.20.1

Outbound Cargo Cargo a/c15.313.2

InboundCargo Pax a/c

24.525.4

OutboundCargo

Pax a/c36.6

37.4

Inbound Cargo Cargo a/c23.423.9

Chart 4.12Structure of Cargo Uplift

Chart 4.13Domestic vs. International Cargo Uplift

International Domestic

87.6 12.487.9 12.1

20

40

60

80

0

100

Chart 4.14Scheduled vs. Charter Cargo Uplift

Scheduled Charter Truck

98.4 1.4 0.299.2 0.7 0.1

20

40

60

80

0

100

Chart 4.15Cargo Uplift - Top 10 Airlines

1

4

7 8 9 10

2

5

3

6

Market Share

Market Share

Market Share Market Share2013 2012 2013 2012 2013 2012

2013 2012


33

5The networkworksheet

In 2013 Athens was directly connected with scheduled services with 101 destinations (68 international) in 41 countries, operated by a total of 55 carriers. The airport’s route network welcomed 6 new airline partners that launched operations to/from Athens, while 4 new cities were added to the list of the directly served destinations.

In 2013 Athens was directly connected with scheduled services with 101 destinations (68 international) in 41 countries, operated by a total of 55 carriers. Despite the prevailing adverse macroeconomic circumstances in the country and the respective shortfall of demand for air travel, the airport’s route network welcomed 6 new airline partners that launched operations to/from Athens, while 4 new cities were added to the list of the directly served destinations.

In April 2013, Ukraine International Airlines launched year-round services to Kiev, offering a 5 weekly service, while Ural Airlines introduced an Athens-Krasnodar year-round 2-weekly connection. Furthermore, Air Serbia, the new carrier established following JAT’s reorganisation and rebranding, started in November 2013 to offer a daily connection between Athens and Belgrade.

Moreover, a number of new carriers entered the Athens market on a seasonal basis in summer 2013, namely Aviatrans that offered services to/from Kiev since June, Iberia Express that kicked off flights to Madrid for the peak summer period and S7 that introduced 2 flights to Moscow per week for the whole summer season .

In addition to the developments regarding new airline partners, incumbent carriers in the Athens network also introduced new services. In particular, as from the beginning of summer 2013 season, Aegean Airlines introduced seasonal services to the until then unserved destinations of Baku and Lyon and entered in another six routes, namely Berlin, Geneva, Kiev and Warsaw with year-round services and Manchester and St. Petersburg on a seasonal basis. Connectivity to Turkey was enhanced with Pegasus Airlines introducing daily flights to Istanbul Sabiha Gokcen in late June, also sustained during the winter period. Furthermore, during summer 2013 Vueling launched services to Bilbao, Norwegian commenced flights to Helsinki and SAS started up operations both to Oslo and Helsinki. All these positive developments were supported by AIA’s Targeted Incentives Scheme, which within the context of defending traffic volumes were specially designed to support airlines amid the current extremely adverse period for the Greek economy and the aviation sector. In total, thirteen different incentives addressing both development and sustainability aspects were in effect during 2013 and more than 80% of the operating carriers took advantage of one or more of AIA’s targeted incentives.

New Airlines 2013 New Destinations 2013

Air Serbia BakuAviatrans BilbaoIberia Express LyonS7 Airlines OdessaUkraine International Airlines

Ural Airlines

35


Table 5.155 Airlines Operating Scheduled Passenger Flights

Aegean Airlines Air Transat Delta Air Lines KLM Scandinavian AirlinesAer Lingus Alitalia easyJet Libyan Airlines Sky ExpressAeroflot Astra Airlines Egypt Air Lot Polish Airlines Swiss Intl Air LinesAir Baltic Austrian Airlines El Al Israel Airlines Lufthansa Tarom RomaniaAir Canada Aviatrans Emirates MEA Transaero Airlines

Air China Belleair Etihad Norwegian Air Shuttle Transavia Airlines

Air France British Airways Germanwings Gmbh Olympic Air Turkish AirlinesAir Malta Brussels Airlines Iberia Express Pegasus Airlines Ukraine International AirlinesAir Moldova Bulgaria Air Iberia Qatar Airways Ural Airlines Air One Croatia Airlines Jetair Fly Royal Jordanian US Airways Air Serbia Cyprus Airways Khors Aircompany S7 Airlines Vueling Airlines

Table 5.675 International Charter Destinations

Abuja Bucharest Izmir Matsuyama Rome TyumenAltenrhein Budapest Kharkov Milan Rovaniemi ValenciaAmsterdam Cairo Kiev Montreal Salzburg VarnaAnkara Casablanca Krasnodar Moscow Sarajevo VeniceAntalya Catania Lisbon Nairobi Shanghai Vienna

Baku Djerba Liverpool Nantes Sharm el Sheikh Vilnius

Barcelona Doha LjubljanaB Newcastle Sofia WarsawBeijing Dublin London Nice Solo City YolaBeirut Dubrovnik Lyon Norilsk Stavanger ZadarBelgrade Dusseldorf Madrid Odessa Stockholm ZurichBenghazi Frankfurt Malaga Ostrava TehranBratislava Helsinki Manchester Paris Tel AvivBrussels Istanbul Marseille Prague Toulouse

Table 5.27 Airlines Operating Scheduled Cargo Flights

Airline Country

Epsilon Aviation Greece

European Air Transport Belgium

FedEx Express Belgium

Royal Jordanian Jordan

Star Air (on behalf of UPS) USA

Swiftair Hellas Greece

TNT Airways Belgium

Table 5.352 Airlines Operating Charter Passenger Flights

Adria Airways Aviostart Jet2.Com Small Planet AirlinesAeolian Airlines Bingo Airways Job Air Taimyr AirlinesAir-Berlin Edelweiss Kenya Airways Tarom RomaniaAir Bucharest Estonian Air Minoan Air Thomas Cook Airlines - U.K.Air Dolomiti Eurolot Mistral Air Thomson AirwaysAir Europa Europe Air Post Monarch Airlines Titan AirwaysAir Explore Freebird Airlines Neos Transavia France

Air Lituanica Helitt Lineas Aereas New Livingston Travel Service SmartwingsAir Mediterranee Hermes Airlines Niki Travel Service SlovakiaAir Nostrum Holidays Czech Airlines Orbest Volotea AirlinesAlba Star Iran Air Pullmantur Air Windrose AviationArkia Israeli Airlines Israir Airlines & Tourism Sam Air XL Airways FranceAtlasjet Airlines Japan Airlines Sata International Yamal Airlines

Table 5.433 Domestic Scheduled Destinations

Alexandroupolis LerosAstypalea LimnosChania MikonosChios MilosHeraklion MitiliniIkaria NaxosIoannina ParosKalamata RhodesKalimnos SamosKarpathos SitiaKastoria SkiathosKavala SkirosKefallonia SyrosKerkyra/Corfu ThessalonikiKithira Thira/SantoriniKos ZakinthosKozani

Table 5.568 International Scheduled Destinations

Abu Dhabi Cologne Lviv PragueAlexandria Copenhagen Lyon RigaAmman Doha Madrid RomeAmsterdam Dubai Malta SofiaBaku Dublin Manchester St PetersburgBarcelona Dubrovnik Marseille StockholmBeijing Dusseldorf Milan StuttgartBeirut Edinburgh Montreal TbilisiBelgrade Frankfurt Moscow Tel AvivBenghazi Geneva Munich TiranaBerlin Helsinki Naples TorontoBilbao Istanbul New York ToulouseBrussels Izmir Nice VeniceBucharest Kiev Odessa ViennaBudapest Krasnodar Oslo WarsawCairo Larnaca Paris ZagrebChisinau London Philadelphia Zurich

36

5 The network worksheet

AlexandriaBenghazi

Cairo

Montreal

New YorkPhiladelphia

Toronto

Beijing

Beirut

Tel AvivAmman

DohaDubai

Abu Dhabi

Helsinki

Stockholm

Copenhagen

Istanbul

Berlin

Dusseldorf

Munich

CologneFrankfurt

Stuttgart

Zurich

Ismir

Larnaca

Amsterdam

MilanNice

Brussels

Paris

Lyon

Marseille

Naples

Rome

Venice

Geneva

ToulouseBilbao

Madrid

Barcelona

Malta

Manchester

Edinburgh

Dublin

London

Oslo

Vienna

Warsaw

Moscow

Prague

Zagreb

DubrovnikSofia

Krasnodar

Riga

Lviv

Chisinau

Bucharest

Kiev

Tbilisi

St. Petersburg

Budapest

Belgrade

Tirana

Odessa

Baku

Kastoria

Kavala

Kozani

Thessaloniki

Ioannina

Kerkyra/Corfu

Kefallonia

Zakinthos

Kalamata

Kithira

Alexandroupolis

Skiathos

Skiros

Mikonos

Milos

NaxosParos

Syros

Thira/Santorini

Chios

Ikaria

Limnos

Mitilini

Samos

Astypalea

Kalimnos

Karpathos

Kos

Leros

Rhodes

HeraklionChania

Sitia

33 Domestic & 68 International

Scheduled Destinations

Western Europe

Eastern Europe

Middle East

America /Africa /Rest of Asia

Domestic


37

6Exercisesin punctuality

During 2013 delays of more than 15 minutes affected 15.9% of all departing flights compared to 13.1% in 2012. Delayed domestic scheduled passenger services increased from 9.5% in 2012 to 13.2% in 2013, while the percentage of delayed European and intercontinental departures was 16.9% and 19.2% respectively. The average delay time of departing flights was 40 minutes compared to 43 minutes in 2012, with the average delay time of intercontinental departing flights amounting to 46 minutes (compared to 56 in 2012) and of domestic scheduled passenger services to 39 minutes (same as in 2012).

A number of special factors affected punctuality in the course of 2013. The months with the highest percentage of delays were July with 20.87% of departing flights being delayed and June with 20.85%, mainly due to work suspensions on 16th July and 13th June; the average delay time was 41 minutes for both months.

Reactionary reasons affected 40.64% of the delayed departures. Besides reactionary reasons, the primary reasons for delayed departures for the year 2013 were:

• Air Traffic Flow Management accounting for 5.98% of delays• Technical and Aircraft Equipment for 7.67%• Airlines Internal for 7.78%,

while only 0.70% of the delayed departures were attributed to Airport Facilities.

Considering all departing flights, average delay time per movement for 2013 was 09:45 mm:ss. This result, almost at the same level as 2012, shows a considerable improvement compared to previous years when the average delay per movement ranged between 12-16 minutes.

During 2013 delays of more than 15 minutes affected 15.9% of all departing flights, with a number of special factors affecting punctuality. Nevertheless, considering all departing flights, average delay time per movement was at the same level as 2012, showing a considerable improvement compared to previous years.

20

15

10

52009 2010 2011 2012 2013

Delay/MVTDelay Minutes per Movement

39


15.9%

13.1%

Chart 6.1 Proportion of Delayed Flights*

Chart 6.3 Proportion of Delayed Departures*

Chart 6.4 Average Delay per Delayed Departure

13.9%

12.1%

*Proportion of Delayed Flights (more than 15 min)


Minutes

Chart 6.2 Average Delay per Delayed Flight

Arrivals

Departures

Minutes

4442

43

40

6050403020100

Scheduled

Charter

Scheduled Charter Cargo

Cargo

12.515.3 26.0 22.824.5 28.2

70

30

25

20

15

10

5

0

35

40

80

42

56

49

39

67

43

Departures Arrivals

2013 2012

2013 20122013 2012

2013 2012

6 Exercises in punctuality

38

Table 6.1Monthly Puntcuality Statistics

Departing Flights Arriving Flights

Main Events Affecting Punctuality

Proportion of Delayed Flights

for more than 15 minutes

Average Delay (min) of Flights

Delayed for more than 15 minutes

Proportion of Delayed Flights

for more than 15 minutes

Average Delay (min) of Flights

Delayed for more than 15 minutes

January 12.6% 44.4 11.9% 47.6

February2 x 4h work suspensionof OSYPA & ADEDY on 20 Feb

11.0% 46.0 12.5% 45.1

March 11.5% 49.1 12.8% 48.0

April 10.4% 38.9 10.0% 39.2

May4h work suspension of ATCpersonnel on 16 May

14.8% 37.6 13.3% 39.3

June2h ATC & 5h OSYPA & 4h ATSEP work suspensions on 13 Jun

20.9% 40.9 18.8% 43.6

July4h work suspensionof OSYPA on 16 Jul

20.9% 41.0 17.7% 42.2

August 20.1% 36.4 14.9% 38.5

September 19.5% 38.3 14.5% 39.8

October 14.4% 38.5 11.0% 41.1

November3h ATC & 4h OSYPAwork suspensions on 6 Nov

11.6% 39.6 10.8% 40.1

December 17.1% 40.6 15.0% 43.6

Total 2013 15.4% 40 13.6% 42

Minutes

Chart 6.5 Departing Scheduled Flights Proportion of Delayed Departures*

Chart 6.6 Departing Scheduled Flights Average Delay per Delayed Departure


20 60

10

20

40

0 0Domestic Domestic Intra-European Intra-European Intercontinental Intercontinental

13.2 39

16.9

38

19.2

46

9.5

39

14.8

42

18.3 56

2013 2012 2013 2012

41


Table 6.2Proportion of Delay Reasons

Reasons for Delay Arrivals Departures

Reactionary 47.1% 40.6%

Restriction at Airport of Departure 11.0% 8.6%

Airlines Internal 2.9% 7.8%

Technical and Aircraft Equipment 5.9% 7.7%

Aircraft and Ramp Handling 6.8% 7.2%

Air Traffic Flow Management 1.8% 6.0%

Passenger & Baggage 7.0% 5.7%

Flight Operations and Crewing 3.1% 4.2%

Miscellaneous 1.5% 2.9%

Weather 3.0% 2.6%

Other 1.5% 2.0%

Mandatory Security 2.3% 1.1%

Cargo & Mail 0.7% 1.1%

Immigration Customs, Health 0.4% 0.9%

Airport Facilities 3.1% 0.7%

EDP/Airline Automated Equipment Failure 0.5% 0.4%

Restriction at Airport of Destination 0.1% 0.2%

Damage to Aircraft 0.5% 0.1%

Baggage Procesing, Sorting, etc. 0.5% 0.1%

EDP/Other Automated Equipment Failure 0.4% 0.0%

Mail Only 0.1% 0.0%

Airport Facilities - Not ATH 0.0% 0.0%

% of Delayed Flights for which a Delay Reason has been Reported 83.0% 89.6%

Chart 6.7 Proportion of Delayed Flights*

5

10

15

20

25

0Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

*more than 15 min.

Minutes

Chart 6.8 Average Delay per Delayed Flight

100 20 30 40 50 60

Departures Arrivals

Jan

Feb

Mar

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Dec

Departures Arrivals

42

6 Exercises in punctuality

Chart 6.9 Delay Reasons Distribution

Reactionary

Flight Operations and Crewing

Passenger & Baggage

Aircraft and Ramp Handling

Airlines Internal

Air Traffic Flow Management

Technical and Aircraft Equipment

Restriction at Airport of Departure

Airport Facilities

Other

Baggage Procesing, Sorting, etc.

Restriction at Airportof Destination

Cargo & Mail

Mail Only

Airport Facilities - Not ATH

Miscellaneous

EDP/Airline Automated Equipment Failure

Mandatory Security

EDP/Other Automated Equipment Failure

Weather

Damage to Aircraft

Immigration Customs, Health

3.1

7.0

6.8

2.9

1.8

5.9

11.0

3.1

1.5

0.5

0.1

0.7

0.0

0.0

1.5

0.5

2.3

0.4

3.0

0.5

0.4

4.2

5.7

7.2

7.8

6.0

7.7

8.6

0.7

2.0

0.1

0.2

1.1

0.0

0.0

2.9

0.4

1.1

0.0

2.6

0.1

0.9

% of Times a Delay Reason is Allocated to a Delayed Flight

40.647.1

Chart 6.10 Proportion of Delayed Departures

10

20

30

40

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

*more than 15 min.

Chart 6.11 Average Delay per Delayed Departure

20

40

60

80

100

120

160

140

Charter Cargo Scheduled


Minutes

Chart 6.12 Departing Scheduled Flights Proportion of Delayed Flights* per Region

20

10

25

15

5

30


*more than 15 min.

Chart 6.13 Departing Scheduled FlightsAverage Delay per Delayed Flight per Region

Minutes Domestic Intra-European Intercontinental

30

40

50

70

60


Departures Arrivals Charter Cargo Scheduled

Domestic Intra-European Intercontinental

43


7Our grade report

For year 2013, improvement was achieved in a number of service delivery processes compared to prior year results. Average queuing time at check-in and ticketing, as well as speed of baggage delivery were among the improved indices.

Consistent to our commitment to offer high quality services to all stakeholders and within the framework of AIA’s comprehensive Quality Monitoring System, we are closely monitoring and reporting operational performance by measuring specific indices and recording data on the actual performance of key passenger airport processes, such as security, check-in, baggage delivery or passport control.

For year 2013, improvement was achieved in a number of service delivery processes compared to prior year results.

In more detail, average queuing time at check-in and ticketing decreased. At check-in queuing time was measured at 3:26 illustrating a slight improvement in relation to 2012 (measured at 3:40). Queuing time at airline ticket desks was measured at 03:01 compared to 4:39 in 2012.

The annual average of security screening queuing time (for passengers and hand luggage) was measured at 3:02 minutes, increased in relation to 2012 (2:26 minutes), while speed of baggage delivery showed an improvement with the average time for delivering the first bag from the “on-blocks” position dropping from 11.92 in 2012 to 10.98 minutes in 2013.

Regarding Call Centre’s performance, the yearly statistics demonstrate that 99.20% of incoming calls were replied to within less than 2 minutes; operational irregularities related to strike action or bad weather conditions in Greece or abroad continued to occupy the attention of our Terminal Services personnel, who unfailingly stepped in to assist passengers with their inquiries.

Information provision load at the information desks amounted to 117 queries per hour (including roaming agents), the busiest months being the peak summer months of July, August and September, with 158, 177 and 161 queries per hour respectively. Furthermore, consistent to our commitment to continuously improve services offered to the travelling public, we placed special emphasis on managing passenger comments by analysing them on a monthly basis and communicating relevant information to all involved parties.

In 2013, we received 2,354 comments from 1,177 passengers. Out of the total complaint items, 54.8% related to AIA and 45.2% to third parties. Courtesy issues, Security screening and Cleaning demonstrated a remarkable improvement in relation to 2012. Comfort elements also presented a slight improvement while a more considerable progress was noted for Aviation Services.

A total of 740 response letters were dispatched; of these, 86.2% were personalised. The average response time for the year was 5.4 days. Two hundred and forty-five (245) cases required thorough investigation in cooperation with involved departments in order for passengers to receive a qualified answer.

45


Queues > 10min

Minutes

Minutes

Chart 7.1Check-in Queues - All Airlines / Average Check-in Queuing Time per Month 2012-2013

2013 2012

Chart 7.4Security Screening (Pax & Handbags) / % of Queues Exceeding 10 min

2013 2012

Chart 7.5Ticket Desks Queues - All Airlines / Average Ticket Desk Queuing Time per Month 2012 - 2013

2013 2012


7

5

3

1

6

4

2

3.5

2.7

2.9

3.9

4.6 4.54.1

3.5

2.3

2.8

4.9

2.0

2.42.4

1.6

3.4

2.6

5.0

5.5

4.7

4.0

2.7

3.4

6.2

2.2 2.0


7

5

3

0

1

6

4

2

5.4

4.13.4

2.7

1.91.6 1.7 1.6

3.4

1.5

3.7

4.9

3.5

5.0

4.0

4.7 4.9

5.9 6.1

4.7

4.0

5.1

4.2 3.9


9

8

7

6

5

4

3

0

1

2

0.61.2

2.0

3.8

1.6 1.52.0

4.9

6.0

5.0

3.1

0.0 0.0 0.0 0.0 0.0 0.0

1.5

2.6 2.8

8.2

2.046

7 Our grade report

Minutes

Minutes

Chart 7.3Security Screening (Pax & Handbags) / Average Queuing Time per Month 2012-2013

2013 2012

Chart 7.6Baggage Delivery Service / Average Time for First and Last Bag from “on-blocks” Time 2013 - 2012

2013 Fb-Lb 2012 Fb-Lb2013 Obl-Fb 2012 Obl-Fb

Chart 7.2Check-in Queues - All Airlines / Queuing Time Distribution

2013 2012


Minutes

0-5

6-10

11-15

16-20

21-25

26-30

> 30

0 20 40 60 80 100

5

3

1

4

2


16

12

4

8

Market Share

47


Chart 7.7Call Centre Waiting Time Under 2 min

2013 2012Waiting < 2 min

100

90

85

95

80Jan Mar Jun Sep DecFeb May Aug NovApr Jul Oct

200

100


Chart 7.8Information Provision Queries at the Info Desks

2013 2012Avg Queries per Hour

Note: starting from 2007 statistics include mobile agents load

116

138

158

177161

128

92 9179 75 82

97

119134

161 165158

124

8899

78 7683

123

Chart 7.9Passenger Complaints Analysis

2013 2012

PrMs

Facility Maintenance

Information Screens

Baggage Trolleys

Way Finding / Signage

Cleaning Services

Information Services

Seating / rest Facilities

IT Public Systems

retail & Services

Parking Services

Security Services

Food & Beverage

Aviation Services

0 5 3010 15 20 25

1.31.61.1

1.91.31.7

4.52.73.65.78.1

10.44.7

16.8

1.12.01.2

0.91.5

2.94.32.24.04.76.1

12.96.0

28.2

48

7 Our grade report

10 2 3 4 5

Chart 7.11Passenger Comment Management / Customised Responses per Month

2013 2012of Customised Responses

100

80


Chart 7.12Passenger Comment Management / Average Response Time per Month

0 1 8765432

2013 2012Average Resonse Time (Days)

4.5

3.6

5.3

7.1

4.2

7.7

4.5

6.2

3.3

4.0

5.1

5.3

Jan

Feb

Mar

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Dec

4.6

5.7

6.0

4.4

6.3

6.8

4.0

7.5

5.3

4.0

4.6

5.0

Chart 7.10Airport Services Evaluation Comparison of 2013 - 2012 Average Rating of Services

2013 2012Average Rating of Services (1-5 scale)

Sense of securityTerminal ambience

Airport staff courtesyPrM facilities

Terminal signageInfo services

Fids monitorsSeating availability

ComfortCleanliness

Shoppingrestaurants

Other commercial servicesParking servicesBaggage trolleys

Check-in services (airline / gh services)Aircraft boarding (airline / gh services)

Baggage delivery (airline / gh services)

0.13-0.02

0.220.14

0.070.020.080.000.020.050.06

0.11-0.010.08

-0.020.09

0.12-0.10

49


8Joining the passenger dots

The observed decline in traffic was mainly driven by the limited travelling demand of the Greek residents experiencing a drop of -9%, vis-a-vis the remarkable upward trend of the foreign residents that not only reached but also managed to surpassed prior-year levels by 3%.

Demographic characteristics of passengers travelling through Athens International Airport showed minor variations in 2013 compared to 2012, with the slight majority of passengers still being males (55%) and the average age standing at 40 years old. Higher education remains one of the main characteristics of Athens passengers, since more than 80% of passengers held a college/ university degree.

In terms of nationality, local nationals still accounted for slightly more than half of the airport population (51%). Focusing on passengers’ residence, the observed decline in traffic was mainly driven by the limited travelling demand of the Greek residents experiencing a drop of -9%, vis-a-vis the remarkable upward trend of the foreign residents that not only reached but also managed to surpassed prior-year levels by 3%.

In both domestic and international segments of traffic, the majority of passengers travelled though Athens International Airport for personal reasons (70%). Amongst leisure traffic, holidaymakers held the 55%, while the second largest proportion of leisure passengers flew in order to visit their friends and relatives (38%). The main reason for business travelling remains the attendance of a meeting (51%), followed by the participation at a congress/conference that showed a marginal growth (15%).

As per travelling behaviour, and despite the overall reduction in passenger volumes, average trip length remained unchanged while frequency of travel from Athens airport signified a slight striking, formulating the respective figure at 4.8 trips per year (from 5.2 in 2012).

Athens “Origin & Destination” passengers reached 79% in 2013. The Greek capital seemed to regain tourists’ interest, a fact that becomes obvious when observing the growth in numbers of foreigners who visited Athens for more than 24 hours, estimated at +8%. On the other hand, it was clear that the transfer ‘product’ suffered this year both among foreigners but especially among Greek residents, mostly due to the shrinking of domestic frequencies. The highest percentage of transfer passengers were those travelling between an international and a domestic destination and vice versa (77%), presenting a -10% decline, with Thessaloniki and Heraklion holding the top position of passengers travelling to domestic destinations via Athens airport. Among transfer passengers’ travelling internationally, Cyprus is still at the first ranking position, with USA and France following. Passengers transferring between two domestic destinations suffered the most, experiencing a sharp 23% drop.

Overall, the volume of indirect passengers remained almost stable in 2013, estimated at almost 2.1 million. While Europe presented a significant drop of 9%, all other regions indicated a growth trend in indirect traffic volumes, the most noteworthy ones originating Eastbound; Australia 218,000 (+15%) and Far East 266,100 (+9%). In 2013, the top indirect destination within Europe was London, with New York standing as the leader among non-European destinations.

The concentrated efforts of airlines to enhance electronic bookings are strongly reflected this year, with ticket reservations though airlines’ websites reaching 42% and experiencing an important growth versus last year. Consequently, average advance booking period indicated an upward trend at almost 43 days prior to departure.

51


Chart 8.1Gender

Chart 8.2Age

Chart 8.3Education

Mal

eFe

mal

e

18-24 yrs 25-34 yrs 35-44 yrs 45-54 yrs 55+ yrs

Mea

n A

ge: 4

0 y

ears

55

45

12

29

2117

8176

23

24

18 17

54

46

13

29

22

18 18

10 20 30 40 50 600

0

30

25

20

15

5

10

NONE/ ELEMENTARYHIGH SCHOOL COLLEGE/ UNIVERSITY

2013 2012

2013 2012

2013 2012

Market Share

Market Share

Market Share

8 Joining the passenger dots

52

Chart 8.6Origin

2013 2012

Chart 8.5Main Residence

2013 2012

Chart 8.4Main Nationality

2013 2012

GR

EE

kS

L

IVIN

G IN

G

RE

EC

E

FO

RE

IGN

ER

S

LIV

ING

A

bR

OA

d

FO

RE

IGN

ER

S

LIV

ING

IN

GR

EE

CE

GR

EE

kS

L

IVIN

G

Ab

RO

Ad

4241

4143

6

11

6

10

SOUTH AMERICA

SOUTH AMERICAN

ASPASP

MIddLE EASTUSA/CANAdIAN

AFRICAAFRICAN

USA/CANAdAMIddLE EASTERN

REST OF EUROPE

OTHER EUROPEAN

E.U.(NON-GREECE)

E.U.(NON-GREEk)

GREECEGREEk

5050 4040 3030 00 2020 1010

47

30

4

3

9

5

1

1

50

30

4

2

8

4

1

1

51

25

6

2

5

1

2

53

25

6

2

5

1

1

8

7

Market Share

Market Share

Market Share

53


Chart 8.9Outgoing vs. Return-home Flight

Return-Home Flight Outgoing Flight

Chart 8.10Trip Length - Greek Residents

2013 2012

80

0

70

20

10

30

40

50

60

Total domesticdestination

Internationaldestination

47

(46)

34

(34)

53

(52)

53

(54)

66

(66)

47

(48)

One month+

3-4 Weeks

2 Weeks

1 Week

5-6 days

3-4 days

1-2 days

Less than a day

0 5 10 15 20 25

8

14

12

13

12

21

17

2

7

13

13

13

12

22

18

2

Average Trip Length : 13 days (13 days)*

Chart 8.11Trip Length - Foreign Residents

2013 2012

Chart 8.12Purpose of Trip

2013 2012

One month+

3-4 Weeks

2 Weeks

1 Week

5-6 days

3-4 days

1-2 days

Less than a day

0 105 15 20 25

10

21

25

14

10

14

7

0

10

20

25

15

9

14

6

0

Average Trip Length : 17 days (17 days)*Average Stay in ATH: 5.9 days (5.6 days)*

Personal Reasons69

Personal Reasons70

business Reasons31

business Reasons30

Chart 8.7Frequency of Travelling

2013 2012

Chart 8.8Frequency of Travelling to/from Athens

2013 2012

0Light

(Up to 2 times/year) Light

(Up to 2 times/year) Medium

(3-9 times/year)Medium

(3-9 times/year)Heavy

(10+ times/year)Heavy

(10+ times/year)

Average No Of Trips per Year: 9.4 (9.8)* Average No Of Trips per Year: 4.8 (5.2)*

50

40

30

20

10

0

60

50

40

30

20

10

25

43

32

25

42

33

58

28

14

56

29

15

Market Share

*(2012) *(2012)

*(2012)*(2012)

*(2012)

54


Chart 8.16Ticket Booking

2013 2012

30

42

15

13

9

3638

16

22

6

Reservation Period : 43 Days (38 Days)*

Chart 8.13Business Reasons for Travelling

2013 2012

business Meeting

Conference/ Congress

Trade Fair/ Exhibition

Training Course/ Seminar

Maritime Jobs

Sales

Other

51

15

6

8

4

1

15

48

13

6

10

4

3

16

0 2010 30 40 50 60

Chart 8.14Personal Reasons for Travelling

2013 2012

Chart 8.15Way of Travelling on Holiday

2013 2012

TR

AV

EL

LIN

G

WIT

HA

GR

OU

P

TR

AV

EL

LIN

G

INd

EP

EN

dE

NT

LY

98

97

Holidays/ Tourism

Visit to Relatives/

Friends

Studies

Military

Medical Reasons

Other

0 10 20 30 5040 60

55

38

2

1

0

3

53

39

2

1

1

3

2

3

Travel Agent/Tour Operator

Airlines Website booking Engine/Travel Website

Company’s Travel department

Airlines Call Center/Office

At The Airport0

20

10

30

40

50

*(2012)

55


Chart 8.18Transfer Passengers

2013 2012

Chart 8.19Movement of Transfer Passengers

2013 2012

O&d79

O&d77

Transfer21

Transfer23

80

0

70

20

10

30

40

50

60

dom to dom Int to Int dom to Int & Int to dom

12 11

77

13 13

74

Chart 8.20Top Domestic Destinations of Transfer Passengers

2013 2012

MitiliniChiosRhodesMikonos koskerkyra/Corfu

ChaniaThira/Santorini

HeraklionThessaloniki

13 13

11

9 9

1514

11

9

8

7

54 4 4

6

5

3 3

5

Chart 8.17Reservation Period

Reservation Period : 43 Days (38 Days)*

1-10 days 21-30 days11-20 days 30+ days10

40

30

20

50

Greek Residents Foreign Residents

15

12

9

6

3

0

Market Share

Foreign Average: 58 Days (53 Days)

Greeks Average: 25 Days (24 Days)

*(2012)

56


80,000 100,000 120,00040,00020,000 60,000

Chart 8.23Main Indirect International Destinations

Chart 8.22Direct vs. Indirect Flight to Final International Destination

2013 2012

Chart 8.21Top International Destinations of Transfer Passengers

2013 2012

Cyprus

United States

France

United kingdom

Italy

Australia

Germany

Turkey

Switzerland

belgium

UAE

Spain

0 2 4 6 10 128

11

8

8

7

6

5

5

4

4

3

3

3

12

7

9

8

8

5

8

3

2

3

2

5

dIR

EC

T

FL

IGH

T

INd

IRE

CT

F

LIG

HT

79

80

21

20

New York

Melbourne

Sydney

London

Paris

Chicago

boston

Amsterdam

Johannesburg

Hamburg

Washington

brussels

dubai

San Francisco

Toronto

Stockholm

Montreal

dusseldorf

Los Angeles

119,900

96,800

86,100

48,900

47,900

44,100

43,100

41,200

40,100

38,300

30,800

29,000

29,000

29,000

28,500

27,400

27,400

26,600

26,500

2013 Passengers

57


9Addingtourists

The Greek capital seems to regain tourist interest, a fact that becomes obvious when noting growth (+8%) of foreign leisure passengers who visited Athens for more than 24 hours.

Foreign residents showed a clear improvement trend in 2013, with Athens International Airport welcoming almost 2.6 million foreigners. Especially, incoming leisure traffic in the international segment presented positive signs starting from May till the end of the year and it is really worth noting that even during the winter months leisure foreigners showed a double-digit growth, signifying the extension of foreigners’ visiting period in Athens.

Focusing on regional development, the majority of the markets signified impressively positive signs of recovery in terms of tourism. The highlight of 2013 was the upward trend of ttourists originating from the long – haul destinations, such as Australia and Canada. During the last months of the year Americans also managed to reverse the negative trend and for one more year proved to be the leading country of incoming tourism. Traditional main European countries of tourism for Athens continued their negative course this year, however, a positive development was mostly driven by other non-traditional countries such as Switzerland, Belgium Netherlands, Russia and Turkey.

It is worth noting that the Greek capital seems to regain tourist interest, a fact that becomes obvious when noting growth (+8%) of foreign leisure passengers who visited Athens for more than 24 hours. Even in the hot summer months of July and August, respective growth levels reached 9% and 8% respectively. With a 7% decline of transfers among the incoming leisure traffic, most of the tourism destinations in Greece via Athens International Airport presented a drop in volumes. Although average length of stay in Greece indicated a slight striking, foreigners visiting period in Athens increased by one day, ending up to an average of six days. Stabilisation of the Greek economy was also mirrored in figures of incoming passengers who travelled for business purpose. Foreign residents who visited Athens/Greece on business reached almost 620,000, with Cyprus remaining the top business partner although with a noteworthy decline. On the other hand, business traffic originating from United Kingdom showed a great recovery. Athens has proven to be more attractive for businessmen this year, while on the other side transfer passengers on business suffered significantly; most of them travel to Crete and Thessaloniki. Incoming business travellers stayed 4 days on average in Greece.

With respect to Greek residents’ travelling, Greeks reduced their international trips by 10% in 2013 while the outgoing leisure trips presented an even higher drop of 12%. Unfortunately, the respective group of passengers experienced a negative course throughout the year without any recovery signs.

United Kingdom was Greek residents’ favourite leisure destination presenting the highest volumes of travellers but also double-digit growth, solely due to the strong VFR traffic. Cyprus, Germany and Italy that were traditionally preferred tourism spots experienced a significant reduction.

Outgoing business traffic – estimated at approximately 600,000 – presented an unfavourable development throughout the year. With Germany, United Kingdom and Cyprus remaining the first choice of Greek business people, Turkey also performed positively and entered the top 5 list of business destinations. Greek travellers stayed abroad on business for almost a week.

59


-7%

15%

22%17%

4%36%

300,000

400,000

250,000

350,000

200,000

150,000

100,000

50,000

00 50,000 300,000250,000200,000150,000100,000 Jan Mar Jun Sep DecFeb May Aug NovApr Jul Oct

Chart 9.1Incoming Passenger Development

Chart 9.3Incoming Leisure Arrivals per Geographical Region

Chart 9.2Seasonality of Incoming Leisure Traffic Arrivals

Chart 9.4Top 10 Countries of Incoming Leisure Traffic

2013

Foreign residents

Foreign residents on leisure

Foreign residents on business

Million passengers

Million passengers

Thousand passengers

2,618,365

2,555,089

1,937,408

1,998,065

617,682

620,300

2%

3%

0% 92,0

808

1,119

94

,49

6

169

,775

185

,38

4

73,9

60

308

,114

54

,34

0 80

,131

234

,327

249

,034

116

,929

350

,45

6

154,

066

307,

745

61,8

57

72,8

34

143,

79016

5,71

9

346,

120

77,5

95

66,7

14

207,

308 24

1,580

-12% -12% -5% -24% 12% 13% 0% 1% 3% 18% 30% 20%

6% -6% 23% -16% -28% 24% -17% 38% -17% 55%

United States152,867

France106,752

Australia99,982

UK79,083

Germany55,829

Canada47,587

Italy38,266

Switzerland36,402

Cyprus34,832

Belgium31,103

1,200,000

1,000,000

800,000

600,000

400,000

200,000

0Western Europe America Asia Pacific Eastern Europe Middle East Africa

2013 2012 2013 2012

2013 2012

60

9 Adding tourists

Chart 9.5Countries with the Highest Growth of Incoming Leisure Traffic

Chart 9.7Top Incoming Leisure Destinations in Greecevia Athens

Chart 9.8Length of Stay in Greece - Incoming Leisure Traffic

Chart 9.9Seasonality of Incoming Business Traffic Arrivals

Chart 9.10Top Countries of Incoming Business Traffic

Chart 9.6Incoming Leisure Traffic Visiting Athens& Catchment Area

2013 2012

2013 2012

2013 Passengers

2013 Passengers

2013 2012

Ukraine

Rhodes

United States

More thana month

Lebanon

Thessaloniki

France

3-4 Weeks

Argentina

Chania

Germany

2 Weeks

Turkey

Heraklion

Italy

1 Week

Russia

Thira

Cyprus

80000

70000

60000

50000

40000

30000

20000

Incoming Leisure Traffic in Athens

& Catchment Area

Incoming Leisure Traffic

Transferring to Other Greek

Destinations via ATH

Brazil

Mikonos

United Kingdom

0

0

0

020,000

40,000

40,000

30,000

60,000

60,000

40,000

80,000

80,000

10,000

20,000

20,000

300,000 900,000 1,500,00050,000

100,000

0 20 30 4010 50

+26%

+39%

+26%

+75%

+38%

+76%

-16%

-13%

-8%

-1%

-20%

+4%

+8%

-7%

48,153

21,579

19,581

17,983

14,386

12,987

38,554

15,499

15,499

10,268

10,462

7,362

1,427,418

570,647

1,321,893

615,514

95,127

76,124

69,391

38,462

34,925

34,924

Average days in Greece: 15 - Average days in Athens: 6


-14%

+3%

-12%

+10%

+3%

+13%

-10%

-3%-1%

+1%

0%+6%

-11%

+8%

-7%

-5%

-7%

-16%

62,526

55,207

50,306

50,120

38,645

33,992

28

44

18

10

Growth 2013/2012

Growth 2013/2012

Growth 2013/2012 Growth 2013/2012

Growth 2013/2012

61


Chart 9.11Incoming Business Traffic Visiting Athens & Catchment Area

2013 2012

2013 2012

2013 2012

Incoming Business Traffic

in Athens & Catchment Area

Incoming Business Traffic

Transferring to Greek

Destinations via ATH

0 100,000 300,000 500,000

466,590

153,710

433,180

184,502

+8%

-17%

Greeks Travelling to International

Destinations

Greeks Travelling for Leisure

to International Destinations

Greeks Travelling for Business

to International Destinations

0 2,000,0001,500,0001,000,000500,000

1,445,844

1,612,027

-7%

-10%

-12%

Chart 9.12Top Incoming Business Destinations in Greecevia Athens

2013 Passengers

Kerkyra

Rhodes

Thessaloniki

Heraklion

Chania

0 20,000 25,000 30,00010,000 15,0005,000

+3%

-8%

-43%

+25%

-8%13,250

16,339

23,410

26,500

27,822

Chart 9.13Length of Stay in Greece - Incoming Business Passengers

Chart 9.14Greek Outgoing Passengers Development

Chart 9.15Seasonality of Greek Leisure Traffic Departures

More thana month

3-4 Weeks

2 Weeks

1 Week

0 4030 6050 702010 80

6%

6%

12%

76%

Average days in Greece: 4

596,584

849,260

641,925

970,102

40,000

120,000

60,000

80,000

100,000


-15% -19%

8%

-29%1%

-34%

-17%

-10%

-11%

-7%-8%

-4%

Growth 2013/2012

Growth 2013/2012

Market Share

Growth 2013/2012

Growth 2013/2012

62

9 Adding tourists

2013 Passengers 2013 Passengers

Chart 9.16Top 10 Countries of Greek Leisure Traffic

Chart 9.17Length of Stay Abroad - Greek Leisure Traffic

United States

Turkey

France

Germany

Italy

United Kingdom

Cyprus

0 40,000 60,000 80,000 120,000100,00020,000

+18%

-17%

-19%

-30%

-18%

-17%

-9%39,491

52,484

62,760

43,227

62,421

75,754

107,092 More thana month

3-4 Weeks

2 Weeks

1 Week

0 4030 502010

14%

17%

20%

47%

Average days abroad: 15

2013 Passengers

Italy

France

Turkey

Cyprus

Germany

United Kingdom

0 20,000 30,000 40,000 50,00010,000

Chart 9.18Seasonality of Greek Business Traffic Departures

Chart 9.19Top 10 Countries of Greek Business Traffic

Chart 9.20Length of Stay Abroad - Greek Business Traffic

2013 2012

20,000

30,000

40,000

60,000

80,000

70,000

50,000


-20%

+1%

-27%

+4%

-16%

-5%36,332

37,048

38,122

39,613

44,744

45,221 More thana month

3-4 Weeks

2 Weeks

1 Week

0 4030 6050 702010 80

Average days abroad: 6

6%

12%

9%

74%

-4%

8%

-11%

17% -22% -13%

-9%

0%

-8% -20%

-15%23%

Market Share

Growth 2013/2012

Growth 2013/2012 Growth 2013/2012

63


10Greek arithmetic

The thirty-nine commercial airports achieved a noteworthy passenger traffic growth of 5.1%, attributed to the succesful performance of international passenger demand.

In the course of 2013, the thirty-nine Greek commercial airports welcomed a total of 38.5 million passengers, 1.9 million or 5.1% above the corresponding prior-year levels. This noteworthy growth was achieved amid a challenging economic environment in the country and is attributed to the successful performance of international passenger traffic that reached 28.5 million, 2.2 million or 8.2% above the respective levels of 2012, which reflects the overall robust growth of international tourist arrivals in Greece during 2013. By contrast, domestic air travellers, largely impacted by the country’s recession, saw a shortfall of 300 thousands, representing a decline of almost 3%.

With major Greek summer holiday destinations relying largely on international foreign visitors, it is not a surprise that they have achieved a strong double-digit passenger traffic increase during 2013. On the other hand, Athens and to a lesser extent Thessaloniki, which hold a considerable share of domestic traffic and Greek travellers, were impacted by the Greeks’ low propensity to travel and were largely outperformed by their counterparts in the islands. As a result, popular tourist destinations gained market share, with Rhodes becoming the third busiest airport in Greece, behind Athens and Heraklion, leaving Thessaloniki in the fourth place; however, Thessaloniki retains the second position in terms of domestic air travellers.

Passengers travelling to/from Greece with charter airline operations amounted to 15.4 million in 2013, increased by 7.3% compared to 2012, and account for almost 43% of the total international passenger traffic in Greece and more than 80% of the international passengers at Greek regional airports (excluding Athens).

The number of airline operations serviced by Greek airports was reduced by 2% compared to 2012, mainly due to the effort on rationalising the domestic network which resulted in a drop in domestic flights of 7.5%. A modest increase of 2.7% was evident in international flights which were largely impacted by the reduction of international scheduled operations in the two largest cities of the country.

As the country’s main metropolitan airport, with almost half of its passengers being Greek residents, Athens International Airport suffered the impact of the Greek economy’s crisis and the subsequent negative impact on the Greek residents air travelling more severely than the regional holiday destination airports. As a result, in 2013 Athens represented 32% of Greece’s total passenger traffic, compared to 35% in 2012.


65

Chart 10.3Top 10 Greek Airports According to International Passenger Traffic

Chart 10.4Top 10 Greek Airports According to International Charter Passengers

Table 10.1Passenger Traffic of main Greek Airports

Commercial PassengersDomestic International Total

City 2012 2013 %2013 /2012 2012 2013 %2013 /2012 2013 %2013 /2012

Athens 4,484,722 4,283,737 -4.5% 8,380,154 8,176,727 -2.4% 12,460,464 -3.1%Heraklion 842,755 861,480 2.2% 4,209,288 4,934,599 17.2% 5,796,079 14.7%Rhodes 600,167 626,605 4.4% 3,213,780 3,573,463 11.2% 4,200,068 10.1%Thessaloniki 1,449,116 1,429,869 -1.3% 2,557,088 2,655,138 3.8% 4,085,007 2.0%Kerkyra/Corfu 231,215 217,293 -6.0% 1,683,307 1,889,525 12.3% 2,106,818 10.0%Chania 397,661 366,315 -7.9% 1,435,313 1,721,447 19.9% 2,087,762 13.9%Kos 192,043 175,060 -8.8% 1,605,458 1,853,521 15.5% 2,028,581 12.9%Zakinthos 22,991 29,445 28.1% 848,384 975,047 14.9% 1,004,492 15.3%Thira/Santorini 358,468 403,652 12.6% 405,071 494,422 22.1% 898,074 17.6%

Mikonos 225,789 233,934 3.6% 276,154 350,592 27.0% 584,526 16.5%OtherGR airports 1,491,340 1,365,952 -8.4% 1,747,867 1,911,809 9.4% 3,277,761 1.2%

Total Greece 10,296,267 9,993,342 -2.9% 26,361,864 28,536,290 8.2% 38,529,632 5.1%

Chart 10.1Top 10 Greek Airports According to Total Passenger Traffic

Chart 10.2Top 10 Greek Airports According to Domestic Passenger Traffic

Athens

Heraklion

Rhodes

Thessaloniki

Kerkyra/Corfu

Chania

Kos

Zakinthos

Thira/Santorini

Mikonos

Other

Athens

Thessaloniki

Heraklion

Rhodes

Thira/Santorini

Chania

Mitilini

Mikonos

Kerkyra/Corfu

Alexandroupolis

Other

0 020 201510 105 25 30 3035 4040 50

32.3

15.0

10.9

10.6

5.5

5.4

5.3

2.6

2.3

1.5

8.5

42.9

14.3

8.6

6.3

4.0

3.7

2.9

2.3

2.2

1.6

11.2

35.1

13.8

10.4

10.9

5.2

5.0

4.9

2.4

2.1

1.4

8.8

43.6

14.1

8.2

5.8

3.5

3.9

3.1

2.2

2.3

2.1

11.5

2013 2012 2013 2012

28.7

6.6

17.3

6.512.5

6.0

3.4

9.3

1.7

1.4

6.5 Other GR airports

Kefallonia

Thessaloniki Athens

Kos

Rhodes

Heraklion

Thira/Santorini

Zakinthos

Chania

Kerkyra/Corfu

31.89.7

6.4

5.4

3.2

1.3

16.0

12.2

6.1

1.5

6.4

Heraklion

Rhodes

Kerkyra/Corfu

Kos

Chania

Zakinthos

Thira/Santorini

Kefallonia

Mikonos

Aktio

Other

0 105 15 20 25

23.2

20.3

10.9

10.5

10.3

5.8

2.9

2.4

1.9

1.9

9.9

23.7

20.8

11.0

10.5

10.2

5.9

2.8

2.4

1.2

1.9

9.0

Market Share

Market Share Market Share

Market Share

10 Greek arithmetic

66

2013 20122013 2012

Chart 10.7Top 10 Greek Airports According to International Aircraft Movements

Chart 10.8Top 10 Greek Airports According to International Charter Movements

Table 10.2Aircraft Movements of main Greek Airports

Commercial Aircraft MovementsDomestic International Total

City 2012 2013 %2013 /2012 2012 2013 %2013 /2012 2012 2013 %2013 /2012

Athens 67,889 61,137 -9.9% 76,874 70,318 -8.5% 144,763 131,455 -9.2%Heraklion 12,538 11,717 -6.5% 28,318 31,923 12.7% 40,856 43,640 6.8%Thessaloniki 20,265 17,692 -12.7% 22,741 21,954 -3.5% 43,006 39,646 -7.8%Rhodes 10,066 10,162 1.0% 20,830 22,425 7.7% 30,896 32,587 5.5%Kerkyra/Corfu 3,598 3,635 1.0% 11,694 12,984 11.0% 15,292 16,619 8.7%Kos 3,811 3,863 1.4% 11,161 12,617 13.0% 14,972 16,480 10.1%Chania 4,943 4,223 -14.6% 9,177 10,882 18.6% 14,120 15,105 7.0%Thira/Santorini 4,121 4,073 -1.2% 3,321 4,027 21.3% 7,442 8,100 8.8%

Zakinthos 1,215 1,300 7.0% 5,505 6,204 12.7% 6,720 7,504 11.7%Mikonos 3,553 3,691 3.9% 2,447 3,165 29.3% 6,000 6,856 14.3%Other GR airports 44,793 42,058 -6.1% 13,921 15,098 8.5% 58,714 57,156 -2.7%

Total Greece 176,792 163,551 -7.5% 205,989 211,597 2.7% 382,781 375,148 -2.0%

Chart 10.5Top 10 Greek Airports According to Total Aircraft Movements

Chart 10.6Top 10 Greek Airports According to Domestic Aircraft Movements

Athens

Heraklion

Thessaloniki

Rhodes

Chania

Kos

Kerkyra/Corfu

Thira/Santorini

Zakinthos

Mikonos

Other

Athens

Thessaloniki

Heraklion

Rhodes

Mitilini

Chania

Thira/Santorini

Kos

Mikonos

Kerkyra/Corfu

Other

0 020 2015 1510 105 525 2530 3035 3540 40

35.0

11.6

10.6

8.7

4.4

4.4

4.0

2.2

2.0

1.8

15.2

37.4

10.8

7.2

6.2

2.7

2.6

2.5

2.4

2.3

2.2

23.8

37.8

10.7

11.2

8.1

4.0

3.9

3.7

1.9

1.8

1.6

15.3

38.4

11.5

7.1

5.7

2.9

2.8

2.3

2.2

2.0

2.0

23.1

2013 2012 2013 2012

33.2

6.1

15.1

6.010.6

5.1

2.9

10.4

1.9

7.1 Other GR airports

Thessaloniki Athens

Kos

Rhodes

Heraklion

Thira/Santorini

Zakinthos

Mikonos

Chania

Kerkyra/Corfu

37.311.0

5.7

4.5

2.7

13.8

10.1

5.4

1.6

6.8

Heraklion

Rhodes

Kerkyra/Corfu

Kos

Chania

Zakinthos

Thira/Santorini

Mikonos

Kefallonia

Thessaloniki

Other

0 105 15 20 25

22.1

19.0

11.0

10.7

9.7

5.6

3.4

2.5

2.4

2.1

11.5

23.4

20.5

11.2

10.9

9.4

5.8

3.3

0.5

2.3

1.9

10.9

1.21.5

2013 2012Market Share Market Share



67

2013 2012

11Europe plus the world

In 2013, global passenger traffic enjoyed a growth of 4% proving resilient to the relatively slow global economic growth. Regarding Europe, the modest overall passenger traffic growth was formulated by the difference in growth rates of EU and non-EU airports.

2013 was a year that the global aviation industry proved resilient to the relatively slow global economic growth and the high fuel costs, supported by improvements in the industry structure and efficiency gains, including airline consolidations, enhanced airline ancillary revenues, improved aircraft utilisation and further cost management actions. As a result, IATA estimates improved net profit margins for the airlines worldwide in 2013 of 1.8% (compared to 1.1% in 2012), while ACI reports a global passenger traffic growth of 4%. However, this overall robust growth in air travel was driven by solid economic expansion in emerging regions vis-à-vis a far slower expansion of more mature markets.

The Asia Pacific rim and Middle East were the regions with the most rapid passenger traffic growth, by 9.2% and 7.4% respectively, while the Latin America/Caribbean market also showed a robust increase of 5.1%. Europe and North America, together representing approximately 55% of the global air travellers, were impacted by the economic challenges in the specific markets and the subsequent effect on domestic travel and exhibited slow growth of 2.9% and 1.1% respectively. Africa, currently the smallest market accounting for almost 3% of the passengers worldwide, presented stagnation, with a minimal passenger traffic increase of 0.3%.

Development of aircraft movements worldwide was sluggish (+0.1%), with Europe, North and Latin America suffering reduced number of operations, while the strong rise of the number of flights in the Asia/Pacific (+5.9%) and the Middle East (+4.9%) regions is worth noting.

Air cargo volumes in 2013, despite the economic woes for most of the year, managed to retain and surpass 2012 levels by 0.7%, turning positive in the last three months of the year and giving signs of a potential revival. This was a result of the rise in business confidence and improvements in international trade. Middle East was the only region that achieved robust increase in the air cargo uplift, by 5.1%.

Regarding Europe, the modest overall passenger traffic growth of 2.9% was formulated by the difference in growth rates of EU and non-EU airports, with EU airports (+1.0%) underperforming compared to their non-EU counterparts (+9.6%) due to the continued impact of the Eurozone crisis and the maturity of the EU air transport market. However, this performance gap has narrowed during the second half of 2013, with EU airports experiencing recovery signs. This dissimilar growth is also illustrated in the passenger traffic growth rates of the 10 busiest airports in the continent, with Istanbul standing out with a substantial increase of almost 14%, as compared with a relatively slow development of major North European airports and a decline in the southern airports of Fiumicino (Rome) and Madrid; the latter suffered sharp passenger traffic decrease.

Concerning Athens International Airport, adverse conditions in the country placed it at the lower tail of the major European airports, together with the major Spanish and Italian airports, which also face the impact of severe economic challenges. However, passenger growth achieved by most of the major European airports was also modest, with Berlin TXL, Dublin, Stockholm Arlanda and Manchester being the only airports achieving a passenger traffic increase over 5%. Stockholm and Dublin were also the only two airports that achieved a substantial rise in the number of flights, while it is worth noting that the majority (2/3) of the surveyed major European airports witnessed reduced number of aircraft movements.

Despite the fact that 2013 was yet another challenging year for Greece and Athens International Airport, Athens managed to retain high ranking places in Europe, acquiring the 35th position in terms of passenger volumes, the 36th in terms of number of aircraft movements and the 33rd in terms of cargo tonnage.

69


62,052,91758,036,94851,172,62639,717,85038,672,64436,165,76235,463,23835,197,168

406,482

381,951

440,057

333,065

471,938

301,922

472,692

276,496

478,306

263,496

52,569,200 72,368,061

3.30.70.93.013.6-12.10.8-2.23.60.2

-3.9-2.0-0.70.511.6

3.9-4.7-3.8-10.8-4.0

1,949,5601,556,203846,092730,054615,182577,225539,663414,318 2,066,4321,511,824

-6.7-7.0-0.7-2.413.70.5-6.4-14.45.0-8.0

Growth 2013/2012

Growth 2013/2012

Chart 11.1Top 10 European Airports according to passenger traffic

Chart 11.2Top 10 European Airports According To Aircraft Movements

Growth 2013/2012

Chart 11.3Top 10 European Airports According To Cargo Uplift

2013 Cargo (million tonnes)

2013 Aircraft Movements (thousands)

2013 Passengers (million)

Paris CDG

Paris CDG

Paris CDG

Amsterdam

Frankfurt

Frankfurt

Leipzig

Istanbul

Istanbul

Frankfurt

London LHR

London LHR

Milan MXP

Barcelona

Barcelona Moscow (DME)

London LHR

Amsterdam

Amsterdam

Cologne

Madrid

Madrid

Istanbul

Rome FCO

Rome FCO

Liege

London LGW

Luxembourg

Munich

Munich

1

1

12345

6 7 8 9 10

2345678910

2345678910

70

11 Europe plus the world

Chart 11.4Major European Airports (>10 Mio Pax In 2013)Commercial Passenger Traffic Development 2013

Chart 11.5Major European Airports (>10 Mio Pax In 2013)Commercial Aircraft Movements Development 2013

Growth 2013/2012 Growth 2013/2012

Table 11.1Worldwide Traffic Development By Geographical Region

RegionTotal 2013

Passenger Traffic

% 2013 / 2012

Total 2013 Cargo

(tonnes)

% 2013/ 2012

Total 2013 Aircraft

Movements

%2013 / 2012

Numberof airports

Africa 143,179,765 0.3% 1,469,501 -3.5% 2,112,138 1.1% 113

Asia/Pacific 1,440,345,961 7.4% 30,580,679 1.0% 11,708,406 5.9% 142

Europe 1,625,541,192 2.9% 17,205,043 0.6% 18,330,736 -1.6% 450

Latin America/Carribean 439,694,671 5.7% 4,740,627 -1.2% 6,513,057 -0.4% 205

Middle East 222,117,327 9.2% 5,979,041 5.1% 1,835,653 4.1% 18

North America 1,513,972,780 1.1% 26,892,784 0.1% 25,700,689 -1.4% 177

ACI Total 5,384,851,696 3.9% 86,867,676 0.7% 66,200,679 0.1% 1,105

Berlin TXL

Dublin

Stockholm

Manchester

Lisbon

Oslo

Geneva

Paris ORY

London LGW

London LHR

Nice

Copenhagen

Amsterdam

Helsinki

Malaga

London STN

Dusseldorf

Prague

Europe

Frankfurt

Brussels

Munich

Paris CDG

Palma Mallorca

Zurich

Barcelona

Vienna

Rome FCO

Milan MXP

Athens

Madrid

Stockholm

Dublin

London LGW

Oslo

Berlin TXL

Lisbon

Copenhagen

London

Amsterdam

Manchester

Malaga

Paris ORY

London LHR

Geneva

Nice

Frankfurt

Europe

Helsinki

Prague

Palma Mallorca

Zurich

Dusseldorf

Brussels

Rome FCO

Paris CDG

Munich

Barcelona

Vienna

Milan MXP

Athens

Madrid

-9 -8-12 -10-6 -6-3 -4 -20 03 26 49 6-15 -12

7.1

5.6

5.3

5.1

4.6

4.0

3.9

3.8

3.6

3.3

3.3

3.2

3.0

2.8

2.7

2.2

1.9

1.5

1.2

0.9

0.9

0.8

0.7

0.4

0.3

0.2

-0.7

-2.2

-3.1

-3.2

-12.1

4.8

4.7

1.6

1.6

1.3

1.0

1.0

0.9

0.5

0.3

-0.1

-0.3

-0.4

-1.1

-1.7

-2.1

-2.1

-2.2

-2.3

-2.3

-2.6

-3.1

-3.4

-3.7

-3.9

-4.0

-4.8

-5.5

-5.9

-10.5

-10.7

71


Air Vocabulary

PASSENGER AND FLIGHT STATISTICSThe origin and destination of a flight is defined according to the first origin/last destination of the flight.

A passenger’s origin/destination is defined according to the point of embarkation/disembarkation.

The classification into Intra/Extra-Schengen for passengers and flights is designated according to the flight’s last origin/first stop.

The geographical regions are defined according to the ACI clas-sification.

Transit Passengers are defined as passengers arriving to and de-parting from the airport with the same flight number, without leaving the transit area of the airport (direct transit).

Terminal Passengers are arriving and departing passengers, transit passengers excluded.

All traffic statistical data are measured on UTC and Land/Airborne times.

Traffic data for the peripheral Greek airports are based on the preliminary traffic results dispatched by the Hellenic Civil Aviation Authority (HCAA). The total number of Greece’s domestic flights and passengers are double-counted (included in both the airport of origin and the airport of destination).

Traffic statistics on worldwide and European airports are ACI prelim-inary traffic results, based on the submissions of over 1,000 airports around the globe. Charts 11.4 and 11.5 are based on ACI’s rapid data exchange programme.

EXERCISES IN PUNCTUALITYATH has joined the European Airport’s Punctuality Network (EAPN), members of which have agreed to report punctuality for passenger and cargo services. For this reason the previous year’s published ATH punctuality figures may differ from this report since previously we used to report punctuality for passenger services only. EAPN among other works is trying to harmonize the way airports report punctuality so that the published airport punctuality figures can be comparable.

A flight is characterised as Delayed if it departs/arrives (off-/on- blocks) 16 or more minutes after the scheduled time of departure/arrival.

Average Delay is calculated in minutes and amongst delayed flights.

Delay reasons are classified according to IATA Delay Codes, as declared by the airlines and/or handling agents. It should be noted that statistics presented in this report should be treated with cau-tion due to the limited number of delayed flights for which a delay reason is declared.

JOINING THE PASSENGER DOTS − ADDING TOURISTSPassenger profile and tourism development data derive from AIA’s “Passengers Survey”. This survey has been conducted at Athens International Airport for eleven consecutive years, aiming to inves-tigate the demographic and travelling profile of Athens passengers, and depict changes over the years. The annual sample of the survey amounts to 40,000 interviews conducted with departing passen-gers, while the data collection takes place at the departures gates of the airport on a daily basis.

Passenger volumes presented to the “Adding Tourists” chapter cor-respond to passenger arrivals for foreign residents and passenger departures for Greek residents.

OUR GRADE REPORTService Performance relates to:• Capturing the passengers’/visitors’ perception regarding the level of services offered (passenger comment management process);• Measuring actual performance on critical areas (service perfor-mance indicators).

Service Performance indicators reflect those areas of service and facilities that affect the perception of a passenger for the level of the service offered within the airport premises.

Thus, for a number of services offered to passengers either by the Airport Company or by 3rd party airport users (airlines/handlers), quantifiable indicators have been established and are being mon-itored, in line with the Corporate Quality programme of AIA. These indicators enable us to accurately monitor the level of service provid-ed while supporting benchmarking and performance enhancement activities. Efficient measurement of AIA and non-AIA passenger-ori-ented services is achieved through effective cross-departmental cooperation.

Check-in, Ticketing and Security Queues Measurement of queuing time refers to the time elapsing from the moment a passenger stands in line until they reach the service point. Measurements are taken 7 days a week between 06:00 and 22:00 hours.

Baggage ReclaimThe measurement of the time between aircraft on-blocks until first bag delivery (Obl-Fb) and between first-bag delivery until last-bag delivery (Fb-Lb) is a standard method among international airports for assessing baggage reclaim performance, and approximates the level of service provided.

Info DeskAlthough the info desk queries indicator is not a direct measure of service performance, it shows the effect of passenger traffic on the information counters.

Call CentreCall centre statistics are being produced by the reporting function of the switchboard system. The data are taken in 10-second incre-ments, and a 2-minute threshold is being used to assess the trend of service performance.

Passenger ComplaintsRefers to complaints relevant to those service categories with significant operational impact. All complaints are expressed as a percentage of all the complaint items received. Athens International Airport, in compliance with article 10 of the ACI-Europe Airport Voluntary Commitment, has established an integrated Passenger Complaint Management system.

Airport Services Questionnaire – RatingAIA’s passenger comments brochure entitled “Your Opinion Counts” features a questionnaire section for the evaluation of airport services and facilities. This section includes 18 general service categories, which the passengers rate on a 1-to-5 scale (5 being excellent). In 2013, 583 passengers in total answered this questionnaire.

*All figures presented in this report refer to year 2013 unless otherwise stated.

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