ASQ Columbus 2018 Spring Conference...Safety and Global Quality. Tom is an ASQ Certified Auditor and...
Transcript of ASQ Columbus 2018 Spring Conference...Safety and Global Quality. Tom is an ASQ Certified Auditor and...
ASQ - Columbus
2018 Spring Conference
Monday, March 19, 2018
Integrating Quality into the Organization
Pr
es
en
te
d b
y:
2
3
Keynote Speaker
Keynote Address | Ballrooms 3 & 4 | 8:35 - 9:45
Thomas Bartman, M.D., Ph.D.
Associate Medical Director for Quality at Nationwide Children's Hospital
Co-Director of Quality Improvement for Neonatal Services
Although Tom received his bachelor’s degree in Biology from MIT, the
“engineer’s” way of doing things has always resonated with him. After
receiving his MD and PhD degrees from Temple University he
embarked on a career of basic science research in heart development
and neonatal intensive care until undergoing a career shift to quality
improvement in 2010. Since that time, he has used Deming’s
management philosophies and tools of industrial engineering at
Nationwide Children's Hospital to direct quality improvement activities
across the neonatal services section; to co-direct quality improvement
hospital-wide; and to develop educational programs for front-line
caregivers, leaders, and future leaders. He is also involved in leadership of quality collaboratives at
the local, state, and national level.
Keynote Topic: Strategies and Tactics used to Develop a Robust Quality and Safety Program
at the Largest Pediatric Hospital in the U.S.
Successful quality improvement and safety efforts require a number of factors to be present at the
institutional, microsystem, and team levels. These include, but are not limited to overall QI strategic
planning, senior leadership buy-in, internal and external motivation, quality and safety culture,
resource availability, team leadership and skill, front-line buy-in, and education in QI science. This
presentation will describe these factors in neonatal services and throughout Nationwide Children's
Hospital, with an emphasis on educational programs and building of capacity/competence
throughout the workforce.
After the keynote, learn about an actual case study performed at the hospital from Don Buckingham,
MBOE- Service Line Quality Improvement Coordinator at Nationwide Children's Hospital
4
5
Nationwide Children’s Hospital Case Study
Case Study | Ballrooms 3 & 4 | 10:00 - 10:45
“Decreasing the duration of discharge antibiotic treatment follow-
ing inpatient uncomplicated soft tissue abscess drainage: Find-
ings from a quality improvement project ”
Don Buckingham, MBOE—Quality Improvement Service Line
Coordinator at Nationwide Children's Hospital
Following inpatient uncomplicated soft tissue abscess drainage, patient
antibiotic therapy practices showed to have a range of zero to thirty-one
days with an average treatment of over eight days. By implementing an
drastic increase in the frequency of prescribing less than five days of
such post-procedure therapy, the team was able to address
opportunities of ED encounters, Urgent Care visits, and systemic
antibiotic prescription costs. Their goal was to maintain the new control
practice for six months.
Don currently serves in the Emergency Department, Offsite Urgent
Care Clinics, Infectious Disease and Endocrinology.
He is a graduate of The Ohio State Masters of Business Operations Excellence program and was
certified by OSU Fisher College of Business as a Lean Six Sigma Black Belt while Executive Vice
President of Perio Inc. [Barbasol Brands]
6
7
Ballrooms 1 & 2 | 11:00 - 12:15
5S: An Interactive Experience
“An interactive Experience that Illustrates the Impact of this
Powerful Lean Concept”
Luis Loya
Master Black Belt
Cardinal Health
Many corporate Lean Six Sigma training programs do an excellent job
with teaching six sigma methodologies and tools but sometimes fall
short of providing an in-depth fundamental understanding of practical
lean concepts and principles. At Cardinal Health, a supplemental
workshop style training has been developed for the purpose of closing
this gap and to expand lean skills such as 5S (Sort, Set-in-Order, Shine,
Standardize & Sustain). This session will examine this methodology,
content and tools with a workshop style exercise and attendees will
have an opportunity to participate and experience an abbreviated version of the interactive hands-on
exercise for 5S.
Luis Loya began his career in 1994 with General Motors that later became Delphi Automotive in
1997 where he obtained 16 years of hands-on lean experience within process improvement
environments. During this time he held roles of Sr. Manufacturing Engineer, Industrial Engineering
Group Manager and Global Lean Manufacturing Systems Leader supporting manufacturing
operations in Mexico, Portugal, South Korea and China where he led or participated in over 67
kaizen events.
Luis joined Cardinal Health in 2010 as an Operational Excellence Manager supporting 20
pharmaceutical warehouse operations facilities. He is currently a Master Black Belt with
responsibilities supporting Inventory Management, Sourcing, five pharmaceutical forward distribution
centers in the US and Puerto Rico; as well as mentoring and coaching up to 17 Black Belts from
those deployment areas.
Luis has a bachelor’s degree in mechanical engineering from the University of Texas at El Paso and
a master’s degree in industrial engineering from Texas A&M University; has Kaizen Leader and
Green Belt certifications from Delphi Automotive and a Black Belt certification from Cardinal Health.
8
9
Muri - The Forgotten Waste?
Ballroom 3 | 11:00 - 12:15
“How to Enable Quality in Your Organization Through Strategic
Resource Planning”
People, process, and infrastructure are some of the biggest levers that
management has to increase quality performance, yet experience finds
that many organizations do not have a strong grasp on the essential
number of skilled people and pieces of equipment required to execute
work to a specified quality standard. Increasing competition and focus
on costs can motivate businesses to operate at “bare bones” staffing
levels and simultaneously try to implement piecemeal Lean
Manufacturing practices to reduce waste. Management then wonders
why quality performance has suffered, workers are unhappy, and
continuous improvement has not been embraced within the culture.
This interactive session focuses on the comprehensive approach to
waste elimination advocated by the Toyota Production System and
contrasts that with what is seen in many organizations today. Through
resource planning case studies, you will learn methodologies to
quantitatively and qualitatively ensure that you are operating with the
appropriate number of resources to prevent overburdened workers (i.e.
Muri), meet customer demand with high quality output, and allow for
continuous quality improvement.
Learning Objectives:
• Understand and define the three M’s in the Toyota Production System
• Explain why eliminating Muri is often the most critical (and overlooked) waste to avoid
when it comes to product or service quality and timing
• Apply resource planning methodologies in your own organization to improve quality and
timing of processes and projects
Eric Vanderson is responsible for facilitating planning, budgeting, and execution of the generic non-
injectable product pipeline from ideation to FDA approval. As one of the largest manufacturers in
Columbus, Hikma Pharmaceuticals employs over 1,000 people at the Columbus Campus and
produces more than 70 diverse drug products, from the generic version of Flonase Nasal Spray to
medications used to treat very serious medical conditions, such as diabetes and cancer.
Previously, Eric held several key roles within the Industrial Operations & Product Supply (IOPS)
Group at Regeneron, a NY-based biotechnology company. As part of the IOPS Senior Leadership
Team that led the launch of blockbuster EYLEA® for wet-age macular degeneration, one of the top 3
drug launches in biopharmaceutical industry history, Eric directed the effort leading the Rensselaer,
NY Site to win the Shingo Bronze Medallion. Regeneron was the only American company to be
recognized in 2013 by the internationally-recognized Shingo Prize for Operational Excellence.
Born and raised in Columbus, Eric received a B.S. degree in Materials Science and Engineering
from Carnegie Mellon University and a Masters in Business Administration from The Ohio State
University. Eric is an ASQ-certified Six Sigma Black Belt and GMP Pharmaceutical Professional.
Eric Vanderson
Director, R&D Project
Management
Hikma Pharmaceuticals
10
Join EED to (a) get energy and environmental sector-specific quality information, (b) participate in networking and
education events, (c) learn of job offerings, (d) participate in EED leadership, and (e) participate in important, valuable
projects. Go to http://asq.org/ee for additional information.
We are looking to fill two EED leadership positions: Programs and Learning Committee Chair and Energy
Management Committee Chair.
We welcome you to participate in the following two EED projects:
ASQ EED Nuclear Quality Assurance Auditor Training Handbook: The revision of this handbook is well underway.
The handbook will feature practical examples, sample blank and completed forms, completed diagrams, completed
tables, expanded case studies, typical nuclear audit scenarios, typical conversations between auditor and auditee, and
case studies with solutions. The handbook is scheduled to be published in English by Quality Press in 2018. Additional
publications in foreign languages are planned to satisfy the needs in emerging markets.
ANSI/ASQ E1 - Quality Principles and Practices for Nonnuclear Power Facility Projects: Work on this revision is
just beginning, and will be a complete rewrite. It’s scheduled for publication in 2019.
Please join the ASQ QMD/EED Joint Webinar, Contractor Assurance/INPO 07-007 Performance Analysis, to be
presented by Steven Prevette on Friday, March 23, 2018 at 11:00 A.M. CDT.
We welcome you to attend our leadership meeting during the ASQ WCQI on Sunday from 10:00 A.M. – 2:00P.M.
11
Increasing Audit Effectiveness While Reducing Risk
Ballroom 4 | 11:00 - 12:15
Risk-based thinking is something most of us do automatically without
concentrating. We normally act to prevent issues from occurring. The
concept of risk has always been implicit in ISO 9001. Now it is more
explicit and needs to be considered. We use auditing to ensure our
processes are working and effective. Audits should ensure actions
effectively reduce risk. Are your audits as effective as they can be?
This interactive session focuses on the overall audit process and tools
for more effective audits. The material includes audit preparation, audit
execution, report writing, and closing meeting. You will learn how to
audit more effectively and reduce risks further.
Learning Objectives:
• Develop an audit plan and understand the importance of each step.
• Develop an audit checklist for the process and procedure you are
auditing and identify actions taken to reduce risks.
• Document a well-written finding that is clear and provides supporting
evidence.
Tom Baldrick owns Quality Leadership LLC, a firm focused on
increasing your profits by improving your Quality Management System
(QMS). Tom, a former executive of Emerson
Network Power and Diebold Corporation, is a
strong results-oriented leader with a global
perspective and demonstrated ability to
implement effective improvements at the
business or location level. Tom facilitated and
led improvements in Supply Chain, New
Products, Employee Involvement Programs,
Safety and Global Quality. Tom is an ASQ
Certified Auditor and Certified Manager of
Quality/Organizational Excellence. He served
as a Judge for the International Team
Excellence Competition and coached teams
that won Gold and Silver Awards. Tom
previously served on the Board of Trustees for
The Partnership for Excellence and trained New
Examiners. He has a Bachelor’s degree in
Operations Management. He earned his MBA
from Fisher College, Ohio State, where he
lectured on Operations Management,
Purchasing and Quality Management. He also
lectures on Operations Management at
Otterbein University.
Tom Baldrick,
CMQ/OE, CQA
Owner
Quality Leadership, LLC
12
Part 1 | Buckeye Room| 11:00 - 12:15 Part 2 | Buckeye Room | 1:00 - 2:15
The Strategy and Tools for Transformation Leaders: 2 Part Series
Your challenge as a 21st Century leader of excellence is to transcend
tired practices of the past. It is not enough to improve processes, solve
problems and run projects to achieve minimum standards, reduced
variation and low costs. The new leader is impatient to achieve
“impossible” outcomes, excite customers, engage employees and set
new measures of success others can only dream about. It is a tall order
requiring an entirely new focus, paradigm and tools. Attend this thought
-leading, interactive and entertaining session by one of ASQ’s top-rated
presenters and authors to start down the practical road to insightful
cultural transformation.
Success requires a transformation system as well as a systems
approach to transformation. This session will provide you with both.
You will apply unique tools to your own situation and see eye-opening
examples others have obtained. Learn how multiple practitioners got
lightening fast results such as $20 million in savings, $8 million in new
monthly revenue, response time reductions of 90%, raving fans and
recognition for best-in-class enterprise performance. If you are an
executive, change agent, innovation leader or Lean Six Sigma MBB
impatient for transformative results, this jargon-free session is for you. Take-aways you can
immediately apply include:
• An Excellence IQ. You will complete this at the start of the session, pin-pointing areas to
immediately address.
• 10 Steps to Customer-Centered Excellence: Your road map and tools.
• Six Leadership Levers for transformation: Eliminate the sources of ambiguity, confusion,
chaos and conflict that prevent cultural change and ISO success.
Robin Lawton is an internationally recognized author, executive coach and expert in creating rapid
strategic alignment between enterprise objectives and customer priorities. Rob has directed
strategic and operational improvement initiatives since 1985. He coined the term “customer-centered
culture” with Creating a Customer-Centered Culture: Leadership in Quality, Innovation and Speed
(1993). His fourth book, published in 2017, is Mastering Excellence: A Leader’s Guide to Aligning
Strategy, Culture, Customer Experience & Measures of Success. Both books are 5-star rated at
www.Amazon.com. Thousands of leaders have used his powerful but easy-to-understand
principles, strategies and tools to improve and measure service, knowledge work and customer
satisfaction.
Mr. Lawton has been ranked #1 of 88 speakers by ASQ and featured by leadership organizations
such as the Japan Management Association, Chamber of Commerce, Federal Executive Board,
Association for Manufacturing Excellence, American Marketing Association, International Standards
Organization, Society of Health Systems and many others. Rob was named “Quality Guru” by
Quality Progress journal. His numerous articles have been published internationally and in several
languages.
Robin Lawton
Author, Strategic Advisor
3C Excellence
13
Chris Winder
Honda
Value Stream Mapping
• A Value Stream is all the activities, from raw materials through delivery to the customer, involved in creating a product. • A Value Stream Map is a continuous improvement tool that shows material flow, information flow, and opportunities for improvement. • This workshop introduces Lean Concepts and how to draw a Value Stream Map. A case study is used to draw a current state map by hand.
Chris Winder is an Industrial Engineer with over 40 years’ experience
in applying and teaching Lean principles. Chris has worked extensively
with the Honda supply base implementing Lean Manufacturing and is
committed to seeing business leaders succeed by building reliable
processes using the principles of Lean Manufacturing that have proven to bear fruit in
manufacturing, service, and clinical settings time and again.
Ballrooms 1 & 2 | 1:00 - 2:15
Value Stream Mapping
14
Root Cause Analysis 2018 ASQ Columbus Section 801 Spring Conference
Welcome!
Ballroom 3 | 1:00 - 2:15
Marty Hartman
Senior Manager, Total Quality
CROWN Cork & Seal USA, Inc.
Are you interested in reducing repetitive complaints? Are you tired of
firefighting? This session will focus on providing techniques, tools and
examples of how to get to the true root cause of a problem. These
simple yet effective techniques can be applied immediately to any
technology. We will work in teams and perform exercises using root
cause analysis tools such as brainstorming, process flow diagrams, and
5 why’s.
Marty is an ASQ Certified
Quality Engineer and
Quality Auditor. She has
completed Six Sigma
Master Black Belt Training
and heads the Continuous
Improvement program for
the Food Division of Crown
Cork and Seal Company.
She is currently a Senior
Manager of Total Quality
and has worked for
CROWN for over 25 years
in the Metal Packaging
business providing to food
and beverage companies.
15
Overcome the #1 Challenge of Improvement Initiatives
Ballroom 4 | 1:00-2:15
Why do 70 percent of quality improvement initiatives fail? The biggest
obstacle is often within your organization. Learn how one
manufacturing company keeps everyone on the same page using
real-time insight into all projects.
Learning Objectives:
• See how to organize data in a consistent and easy-to-track fashion.
• Use dashboards and reporting to offer quick reporting and valuable
insights.
• Understand the characteristics required to become a real change
agent in your organization.
Josh is an Area Sales Manager at Minitab Inc., the world’s leading
provider of software and services for quality improvement and statistics
education. Josh is actively involved in developing new and managing
existing Minitab customer relationships. He also creates and delivers
presentations featuring Minitab products at tradeshows and conferences.
Prior to joining Minitab, Josh worked at Bartell & Bartell as a Business Development
Manager. There he played a key role in using statistical analysis during the development and
launching of new software packages.
Lucas earned a bachelor’s degree in Business Administration with a concentration in MIS from
Pennsylvania College of Technology.
Josh Lucas
Minitab
16
17
18
Ballrooms 1 & 2 | 2:30 - 3:45
Seven Basic Tools of Quality In Action Today
Back in the 1950s, Edward Deming emphasized basic tools for quality
improvement. Inspired by Deming’s lectures in Japan, Kaoru Ishikawa is
attributed with further defining Deming’s basic tools into seven specific
tools. This toolset was touted as simplifying the perceived complexity of
continuous improvement, thus bringing a quality focus to front-line
employees.
But much has changed in the last 60 years. Has Ishikawa’s belief held
true in modern application? Are companies successfully using these
seven tools to solve 95% of their problems? Join Ellen Milnes for an
overview of the original Seven Basic Tools of Quality and a discussion
regarding their practical application.
This session will explore the following poignant questions:
• Are these the tools most frequently used for process improvement
projects? See what the data analytics reveal.
• Considering that these tools were originally selected for a
manufacturing environment, are they universally applicable across
industries, e.g. service industries?
• Is this list sufficient to implement and sustain improvement? If not,
what’s missing from the list?
Ellen Milnes serves as the Director of Marketing for MoreSteam, a global provider of eLearning and
software to drive enterprise process improvement. Ellen has taught Strategic Management at Ohio
Dominican University and Operations Management at The Ohio State University as an adjunct
faculty member. Prior to coming to MoreSteam, she was the business unit leader for Columbia Gas
of Ohio’s billing, collections, and call center operations. She served as a Continuous Improvement
Team Leader for customer service processes, was a Champion for WorkSmart Events, and held a
variety of corporate HR management roles. Ellen holds B.S. and M.S. degrees in Labor and Human
Resources from The Ohio State University.
Ellen Milnes
Director of Marketing
MoreSteam.com, LLC
19
An Educational Six Sigma Project Using the Catapult
Ballroom 3 | 2:30 - 3:45
Mustafa Shraim - Assistant Professor, Ohio University
Mustafa is an Assistant Professor of Engineering Technology &
Management at Ohio University in Athens and the Principal Consultant
with SQPS Ltd. He has over 20 years of experience in the quality
management field as an engineer, manager, consultant and trainer. His
experience is extensive in quality management systems as wells as
Lean and Six Sigma methods. In addition, he coaches and mentors
Green & Black Belts on process improvement projects across industries.
Mustafa has a Ph.D. in industrial engineering from West Virginia
University. He is a Certified Quality Engineer (CQE) & a Certified Six
Sigma Black Belt (CSSBB) by ASQ. He is also a certified QMS Lead
Auditor by IRCA. He was elected a Fellow by ASQ in 2007.
Completed By: ETM Team; Chris Bartlett, Tucker Smith, Angelo Sabatino, Zachary Thelen
Department of Engineering Technology & Management
Russ College of Engineering & Technology, Ohio University
In the project, the team was team was to evaluate and improve the performance of the catapult with-
out design changes or investments. The team used the DMAIC methodology to make and control
the improvement necessary utilizing a number of quality tools and statistical analysis in the process.
The team was able to reduce variation by 70% and optimize the settings so that the target value is
achieved consistently. Results were confirmed and instructions were also developed to hold the
gains for users of the catapult..
20
Chris Bartlett - Student, Ohio University
Chris was born and raised in Athens, Ohio and worked a few different
jobs in the food industry for a few years and made the decision to start
his post-secondary career at Ohio University. After a year he quit
school to be able to pay his bills and support his family. He started in
Electrical Engineering but quickly found his way into Engineering
Technology and Management. In these classes he fell in love with
quality. He attended an engineering conference in Kansas City, Missouri
and found an internship with Northrop Grumman. After working there for
the summer, he was convinced that he would be working here for the
rest of his life and as a result will now be starting his career with them in
May, 2018.
Tucker Smith - Student, Ohio University
Tucker Smith was born and raised in Delaware, Ohio where he
attended Buckeye Valley High School and is now a student at Ohio
University. He has a strong interest in continuous improvement for
business processes and product design for manufacturability. He
founded a competition robotics team at Ohio University and is currently
mentoring the Athens High School Bulldog Tech Club for the National
Robotics Challenge.
An Educational Six Sigma Project Using the Catapult
Ballroom 3 | 2:30 - 3:45
21
Practical Applications of Reliability (Quality over Time)
Ballroom 4 | 2:30 - 3:45
Ha Dao
ASQ Fellow
National Director of ASQ Board of Directors
Why use reliability? Use reliability techniques to answer questions such
as: What is the expected life of a product? Does this product meet the
reliability requirements? How many more failures are we expecting in
the next month? What are the warranty costs? How do the design
changes affect product reliability?
This discussion will provide a practical view of Reliability as it relates to
Quality and Customer Experience. You will have an understanding of
reliability main concepts and the applications of reliability methods. You
will learn to determine the lifetime characteristics of a product using both
graphical and analysis methods. It includes several hands-on examples
of Weibull Analysis and Interpretations.
Topics covered include: Bathtub Curve, Weibull Distribution, Analysis and Graphical Interpretations,
Failure Forecasting, Censored and Suspended Data, Sample Sizes, Tips and Tricks, Case Studies
using SuperSmith, Minitab, and Weibull++ Software.
Ha Dao, an ASQ Fellow, is the Technical Quality Manager for Emerson. He is responsible for the
development and deployment of an enterprise approach to Quality Excellence (Quality, Reliability &
Customer Experience).
Ha is an experienced Quality Professional. His certifications include Shainin Red X Master, Shainin
Red X Reliability Engineer, Six Sigma Master Black Belt, Exemplar Global Certified QMS Lead
Auditor, ASQ Certified Six Sigma Black Belt, CQE & CQA. Ha holds a BSME and a Master of
Science in Management Science. With over 25 years of diversified experience, he has worked for
General Motors, Delphi Corporation, UTC Aerospace and SSA & Company (formerly Six Sigma
Academy).
Ha serves as the member of ASQ Board of Directors, National Director with the Technical
Communities Council (TCC). Other roles within ASQ included co-chair of the Society’s Strategic
Planning Committee, Strategy Deployment Committee Chair, ITAG Chair, TCC Group Chair, Group
Facilitator, Auto Division Chair, Society’s Nominating Committee Member and Regional Councilor of
the Reliability & Risk Division.
Our Special Thanks to our Student Sponsors:
ASQ Quality Management Division www.asq-qm.org/
ASQ Aviation, Space & Defense Division asq.org/asd/
22
Buckeye Room | 2:30 - 3:45
Tech Pro to Tech Trainer
As a manufacturing professional, you understand operations like no one
else in the organization. But now you’re being asked to train others to
help them understand what you know so well.
This session addresses how you can go beyond your operational skills
to become a great trainer of adults, not children, delivering the highest
quality training to your employees by using a variety of training methods
to match your training objectives.
You will learn:
• How adult learners comprehend information and application
• How to use different training stages
• How to teach to different learning styles
• How to use the 4-Step Training process
Carrie Van Daele is president and CEO of Van Daele & Associates Inc.
at http://www.leant3.com and http://www.vtrain.us featuring her Train the
Trainer System for trainers and subject matter experts. Van Daele’s
company was founded in 1993. Carrie is the author of 50 One-Minute
Tips for Trainers published by LogicalOperations. She is a featured writer in several publications
such as The Association for Talent Development [ATD], Women of Achievement magazine, Quality
Digest magazine and FM & T magazine. Her degrees include: A.A - Evangel Bible College; B.S -
Carrie Van Deale
President & CEO
Van Deale Associates
23
Our Special Thanks to the following Door Prize Contributors:
ASQ Automotive Division asq.org/auto
ASQ Chemical and Process Industries Division asq.org/cpi/
ASQ Customer-Supplier Division asq.org/cs/
ASQ Electronics & Communications Division asq.org/ec/
ASQ Inspection Division asq.org/inspect
ASQ Lean Enterprise Division asq.org/divisions-forums/le/
ASQ Quality Management Division www.asq-qm.org/
ASQ Six Sigma Forum asq.org/sixsigma/
ASQ Software Division asq.org/software/
Franklin International franklininternational.com/
Scotts Miracle Gro scottsmiraclegro.com/
ASQ Columbus 2018 Spring Conference
24
United States Air Force Senior Master Sgt. Jessica Stevens has
been selected by the Columbus Section of the American Society for
Quality as the recipient of its annual Quality Professional of the Year
Award. The Columbus Section will publicly acknowledge Steven’s
accomplishment March 19 at its annual Spring Conference at the
Crowne Plaza Columbus North hotel.
Senior Master Sergeant Jessica M. Stevens currently serves as
Superintendent, Metrology Evaluation Team, Laboratory Certification
Branch, U.S. Air Force (USAF) Metrology and Calibration Division,
Agile Combat Support Directorate, Air Force Life Cycle Management Center, located in Heath,
Ohio. She joined the USAF in May 1998 and has held positions as calibration technician,
calibration work area supervisor, Quality Assurance Evaluator, Quality Assurance Manager,
Laboratory Manager, and Flight Chief prior to becoming an evaluator. In addition, she has served
as the Assistant Non-commissioned Officer In-Charge (NCOIC) of Protocol, NCOIC of Combat
Readiness Assessment Division, and as an Assistant First Sergeant.
Stevens is a sought-after calibrator, trainer and manager. She has been lauded by USAF senior
leaders as a “Stellar Senior Noncommissioned Officer (SNCO) with a passion for excellence,” a
“Dynamic NCO, a self-motivated performer with impeccable integrity, outstanding results
achieved,” and a "Meticulous NCO." As a calibration technician Steve became certified in various
calibration measurement area disciplines to include Microwave Frequency, DC/Low Frequency,
Resistance, Phase Noise, Capacitance, Linear, Temperature, Pressure, Power, Hi-Voltage, RF
Power, Attenuation, Mass, Force, and Torque. Her attention to detail and commitment to
excellence separates her from her peers.
Stevens has a long history of superior performance as a leader, manager, and calibration
technician. Below is a list of some of her most recent awards:
• Squadron SNCO of the Quarter, 2017
• Group Lance P. Sijan Leadership Award, SNCO Category, 2017
• USAF Meritorious Service Medal (MSM), 2016
• Squadron Lance P. Sijan Leadership Award, SNCO Category, 2014 & 2015
• Squadron SNCO of the Year, 2014
• Wing SNCO of the Quarter, 2014
• Additional Duty First Sergeant of the Year, 2012
• Group Maintenance Professional of the Quarter, SNCO Category, 2011
• NCO of the Quarter, 2010
For additional information about the ASQ Columbus Section and the
Quality Professional of the Year Award visit www.columbusasq801.com.
Air Force Senior Master Sergeant Named
Quality Professional of the Year from
ASQ’s Columbus Section
25
United States Air Force Master Sgt. Fernando Marinas has been
selected by the Columbus Section of the American Society for Quality
as the recipient of its annual Quality Technician of the Year Award.
The Columbus Section will publicly acknowledge Fernando’s
accomplishment March 19 at its annual Spring Conference at the
Crowne Plaza Columbus North hotel.
Master Sergeant Fernando C. Marinas is a Metrology Laboratory
Evaluator, Laboratory Certification Branch, Air Force Life Cycle
Management Center, Agile Combat Support Directorate, Heath, Ohio.
He evaluates the Air Force Primary Standards Laboratory, 61 US Air Force, 4 Air National Guard
and 12 Foreign Military Precision Measurement Equipment Laboratories. He ensures the overall
safety, accuracy, reliability and traceability of over 629,000 pieces of Test, Measurement and
Diagnostic Equipment valued at over $721 million supporting virtually every weapon system in the
United States Air Force inventory. His primary objective is to ensure all Air Force systems and
equipment measurements are accurate, uniform, reliable and traceable to the National Institute of
Standards and Technology or other sources as approved by the Air Force Metrology and
Calibration Program.
Sergeant Marinas was born in Honolulu, Hawaii and he entered the Air Force in October 1998. His
background in the Precision Measurement Electronic Laboratory (PMEL) career field has afforded
him the opportunity to hold various positions; including PMEL Technician, Quality Assurance
Evaluator, Quality Assurance NCOIC, Section Chief, Laboratory Chief, Flight Chief and United
States Air Force Metrology Laboratory Evaluator.
Awards and Decorations
• Air Force Meritorious Service Medal
• Air Force Commendation Medal with two oak leaf clusters
• Air Force Achievement Medal with one oak leaf cluster
• 1st Maintenance Group Maintenance Professional of the Year, 2005
• 86th Maintenance Squadron Lt. General Leo Marquez Award, 2012
• 366th Maintenance Group Maintenance Professional of the Year, 2014
• 366th Maintenance Group Lt. General Leo Marquez Award, 2014
• 366th Maintenance Group Lance P. Sijan Leadership Award, 2015
• ASQ Certified Quality Inspector
Sergeant Marinas, his wife, Carla, and daughters Gracie, Miya and Sophia, enjoy spending time
together and going to the movies. When he finds time, Sergeant Marinas enjoys fixing cars and
watching sporting events. He and his family moved to Ohio from Idaho in 2016.
For additional information about the ASQ Columbus Section and the
Quality Technician of the Year Award visit www.columbusasq801.com.
US Air Force Master Sergeant Awarded
Quality Technician of the Year Award
from ASQ’s Columbus Section
26
27
Th
ank Y
ou
to O
ur P
latin
um
an
d G
old
Sp
on
sors
:
Tom Baldrick-Process Improvement Specialist, Quality Leadership LLC, CMQ/OE, CQA
Gordon Clark-Emeritus Professor, OSU Integrated Systems Engineering
Michelle Cloyd-CQE, CRE
Bob Gross-Owner, RFG Marketing
Marty Hartman-Sr. Manager, Total Quality, Crown Cork & Seal Company, CQE, CQA
Ashley Hatfield-Validation Engineer, PharmaForce
Tim Keller-Lead Auditor, Nucon
Chet Meddles-Quality Systems Engineer, Worthington Industries
Bill Soller-LSS MBB, CQE, CQA, Principal, Supplier Six Sigma, LLC
James Spichiger-Business Improvement Officer, Park National Bank Co
nfe
ren
ce
Co
mm
itte
e