Ask me! a mobile concierge station as a library wayfinding solution
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Transcript of Ask me! a mobile concierge station as a library wayfinding solution
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A Mobile Concierge Station as a Library Wayfinding
Solution
[email protected]@filarwilliams
D4D 2016
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Corvallis, OR pop. 56,000
From http://microbiology.science.oregonstate.edu/living-corvallis
OSU: land grant school > largest university in the state > over 30,000 students
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The Valley Library
24/5 for 3 quarters, 6 floors, only library on campus
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Make this a video of people entering instead and use this one later …. ??
3,000+ visitors/ day
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wayfinding, n.
The act of finding one's way to a particular place; navigation.
This is a new entry. OED Third Edition, December 2015 http://www.oed.com/view/Entry/426203
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Wayfinding: Basic Concepts
http://www.aiga.org/symbol-signs/
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Wayfinding : Why do we care?
The FIRST impression sticks
Feelings matter (useful usable DESIRABLE)
Virtual and physical library = connected for users
USER centered service design
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Wayfinding in Libraries: Basic Concepts
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Discovering wayfinding issues
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Entering our library
https://youtu.be/EUgE16_sEYw
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Get some photos of misleading signs (EX: shows some of our photos and the entracnce way photo from earlier in the presentaiton - “where do i go??”
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Low Cost Solution:The Valley Library’s Concierge
10-4pm, Monday - Wednesday1-2 people per 1 hour shiftFall term 2015 (pilot): 3 days, 3 weeksWinter & Spring terms 2016: 3 days, 1 week
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Hours staffed54
1382 Questions answered
Busiest time of day11- 1 pm
printing!
1st Busiest day (218 ?’s in 6 hours)
Fall Term Pilot
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Analyzed the data
Coded into themes
Looked for areas to improve
Gathered user questions
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“At least 2-3 times per shift, patrons thanked me for having the service.”
“I received comments from students saying that it was nice to have a staff member in the library entry”
“Easy to spot, easy to understand for anyone looking for quick directions.”
“Feedback from patrons was fabulous and I learned some things as well!”
Staff Survey Feedback
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Any Questions?