Art of gracious living for YWCA
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Transcript of Art of gracious living for YWCA
The Art of Gracious Living
Lisa RyanChief Appreciation
Strategistwww.grategy.com
GRATITUDE IS:GRATITUDE IS:
S - Self (Perspective)H – Health O - Others (Relationships)W - Wealth
SHOW GRATITUDE
Gratitude GroupGratitude Group
Gratitude JournalGratitude Journal
• 3-5 things you are grateful for
• Be grateful in advance
• Morning – sets the expectation
• Evening – different perspective
Institute of HeartMath
Institute of HeartMath
Counting Sheep?Count your blessings, not sheep
HeartMathFreeze-Frame Technique
Step 1. Focus on the area around your heart for at least ten seconds.
Step 2. Recall a positive time in your life and re-experience it.
Step 3. Ask from the heart: "What can I do to see this situation differently?"
Step 4. Listen to the response of your heart.
High PerformingHigh Performing TeamsTeams
Your Turn
“When you tell someone you appreciate them, you create a memory. When you write it in a
note, you create a treasure.” Lisa Ryan
Why Do Customers Leave?
1% - die 3% - move away5% - follow someone else’s advice 9% - better price or better product 14% - dissatisfaction 32%
68% leave because they feel ignored, unappreciated or taken
for granted
Retention
Thank you,
Karen!
S.H.O.W. Your Gratitude
S - Keep a gratitude journal.
H - Choose positive emotions
O - Write notes of thanks
W - Make your clients smile
I appreciate YOU!
Thank you!Let’s Keep in Touch:Let’s Keep in Touch:
Lisa RyanLisa Ryan
Twitter: @grategyTwitter: @grategyFacebook: Lisaryan14Facebook: Lisaryan14