APPENDIX [A] PROPOSAL COVER SHEET COMMONWEALTH OF ... APPENDIX [A] PROPOSAL COVER SHEET COMMONWEALTH...

APPENDIX [A] PROPOSAL COVER SHEET

COMMONWEALTH OF PENNSYLVANIA DCNR

RFP# ___________________

Enclosed in three separately sealed submittals is the proposal of the Offeror identified below for the above-referenced RFP:

Offeror Information:

Offeror Name

Offeror Mailing Address

Offeror Website Offeror Contact Person Contact Person’s Phone Number

Contact Person’s Facsimile Number

Contact Person’s E-Mail Address

Offeror Federal ID Number Offeror SAP/SRM Vendor Number

Submittals Enclosed and Separately Sealed:

� Technical Submittal

� Domestic Workforce Utilization Certification � Small Diverse Business and Small Business Participation Submittal

� Small Diverse Business and Small Business Participation Submittal Form � Small Diverse Business and Small Business Letter(s) of Intent

� Cost Submittal

Signature

Signature of an official authorized to bind the Offeror to the provisions contained in the Offeror’s proposal:

Printed Name Title

FAILURE TO COMPLETE, SIGN AND RETURN THIS FORM WITH THE OFFEROR’S PROPOSAL MAY RESULT IN THE REJECTION OF THE OFFEROR’S PROPOSAL

APPENDIX [B] DOMESTIC WORKFORCE UTILIZATION CERTIFICATION

To the extent permitted by the laws and treaties of the United States, each proposal will be scored for its commitment to use the domestic workforce in the fulfillment of the contract. Maximum consideration will be given to those offerors who will perform the contracted direct labor exclusively within the geographical boundaries of the United States or within the geographical boundaries of a country that is a party to the World Trade Organization Government Procurement Agreement. Those who propose to perform a portion of the direct labor outside of the United States and not within the geographical boundaries of a party to the World Trade Organization Government Procurement Agreement will receive a correspondingly smaller score for this criterion. In order to be eligible for any consideration for this criterion, offerors must complete and sign the following certification. This certification will be included as a contractual obligation when the contract is executed. Failure to complete and sign this certification will result in no consideration being given to the offeror for this criterion. I, ______________________ [title] of ____________________________________ [name of Contractor] a _______________ [place of incorporation] corporation or other legal entity, (“Contractor”) located at _________________________________________________________ [address], having a Social Security or Federal Identification Number of ________________________, do hereby certify and represent to the Commonwealth of Pennsylvania ("Commonwealth") (Check one of the boxes below):

☐ All of the direct labor performed within the scope of services under the contract will be performed exclusively within the geographical boundaries of the United States or one of the following countries that is a party to the World Trade Organization Government Procurement Agreement: Aruba, Austria, Belgium, Bulgaria, Canada, Chinese Taipei, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Japan, Korea, Latvia, Liechtenstein, Lithuania, Luxemburg, Malta, the Netherlands, Norway, Poland, Portugal, Romania, Singapore, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, and the United Kingdom OR ☐ ________________ percent ( _____%) [Contractor must specify the percentage] of the direct labor performed within the scope of services under the contract will be performed within the geographical boundaries of the United States or within the geographical boundaries of one of the countries listed above that is a party to the World Trade Organization Government Procurement Agreement. Please identify the direct labor performed under the contract that will be performed outside the United States and not within the geographical boundaries of a party to the World Trade Organization Government Procurement Agreement and identify the country where the direct labor will be performed: _________________________________________________________________________________________________________________________________________________________________________

[Use additional sheets if necessary] The Department of General Services [or other purchasing agency] shall treat any misstatement as fraudulent concealment of the true facts punishable under Section 4904 of the Pennsylvania Crimes Code, Title 18, of Pa. Consolidated Statutes. Attest or Witness: ______________________________ Corporate or Legal Entity's Name _____________________________ ______________________________ Signature/Date Signature/Date _____________________________ ______________________________ Printed Name/Title Printed Name/Title

APPENDIX C

IRAN FREE

PROCUREMENT CERTIFICATION

FORM

BOP-1701 Published: 1/26/2017

IRAN FREE PROCUREMENT CERTIFICATION FORM

(Pennsylvania’s Procurement Code Sections 3501-3506, 62 Pa.C.S. §§ 3501-3506) To be eligible for an award of a contract with a Commonwealth entity for goods or services worth at least $1,000,000 or more, a vendor must either: a) certify it is not on the current list of persons engaged in investment activities in Iran created by the Pennsylvania Department of General Services (“DGS”) pursuant to Section 3503 of the Procurement Code and is eligible to contract with the Commonwealth under Sections 3501-3506 of the Procurement Code; or b) demonstrate it has received an exception from the certification requirement for that solicitation or contract pursuant to Section 3503(e). To comply with this requirement, please insert your vendor or financial institution name and complete one of the options below. Please note: Pennsylvania law establishes penalties for providing false certifications, including civil penalties equal to the greater of $250,000 or twice the amount of the contract for which the false certification was made; contract termination; and three-year ineligibility to bid on contracts. (Section 3503 of the Procurement Code.) OPTION #1 - CERTIFICATION I, the official named below, certify I am duly authorized to execute this certification on behalf of the vendor/financial institution identified below, and the vendor/financial institution identified below is not on the current list of persons engaged in investment activities in Iran created by DGS and is eligible to contract with the Commonwealth of Pennsylvania Sections 3501-3506 of the Procurement Code.

Vendor Name/Financial Institution (Printed)

By (Authorized Signature)

Printed Name and Title of Person Signing Date Executed

OPTION #2 – EXEMPTION Pursuant to Procurement Code Section 3503(e), DGS may permit a vendor/financial institution engaged in investment activities in Iran, on a case-by-case basis, to enter into a contract for goods and services. If you have obtained a written exemption from the certification requirement, please fill out the information below, and attach the written documentation demonstrating the exemption approval.

Vendor Name/Financial Institution (Printed)

By (Authorized Signature)

Printed Name and Title of Person Signing Date Executed

APPENDIX D

TRADE SECRET CONFIDENTIAL

PROPRIETARY INFORMATION

NOTICE FORM

Trade Secret/Confidential Proprietary Information Notice

Instructions:

The Commonwealth may not assert on behalf of a third party an exception to the public release of materials that contain trade secrets or confidential proprietary information unless the materials are accompanied, at the time they are submitted, by this form or a document containing similar information.

It is the responsibility of the party submitting this form to ensure that all statements and assertions made below are legally defensible and accurate. The Commonwealth will not provide a submitting party any advice with regard to trade secret law.

Name of submitting party:

Contact information for submitting party:

Please provide a brief overview of the materials that you are submitting (e.g. bid proposal, grant application, technical schematics):

Please provide a brief explanation of why the materials are being submitted to the Commonwealth (e.g. response to bid #12345, application for grant XYZ being offered by the Department of Health, documents required to be submitted under law ABC)

Please provide a list detailing which portions of the material being submitted you believe constitute a trade secret or confidential proprietary information, and please provide an explanation of why you think those materials constitute a trade secret or confidential proprietary information. Also, please mark the submitted material in such a way to allow a reviewer to easily distinguish between the parts referenced below. (You may attach additional pages if needed)

Note: The following information will not be considered a trade secret or confidential proprietary information:

Any information submitted as part of a vendor’s cost proposal Information submitted as part of a vendor’s technical response that does

not pertain to specific business practices or product specification Information submitted as part of a vendor’s technical or small diverse

business response that is otherwise publicly available or otherwise easilyobtained

Information detailing the name, quantity, and price paid for any product orservice being purchased by the Commonwealth

Page Number Description Explanation

Acknowledgment The undersigned party hereby agrees that it has read and completed this form, and has marked the material being submitted in accordance with the instructions above. The undersigned party acknowledges that the Commonwealth is not liable for the use or disclosure of trade secret data or confidential proprietary information that has not been clearly marked as such, and which was not accompanied by a specific explanation included with this form. The undersigned agrees to defend any action seeking release of the materials it believes to be trade secret or confidential, and indemnify and hold harmless the Commonwealth, its agents and employees, from any judgments awarded against the Commonwealth in favor of the party requesting the materials, and any and all costs connected with that defense. This indemnification survives so long as the Commonwealth has possession of the submitted material, and will apply to all costs unless and until the undersigned provides a written statement or similar notice to the Commonwealth stating that it no longer wishes to exempt the submitted material from public disclosure. The undersigned acknowledges that the Commonwealth is required to keep all records for at least as long as specified in its published records retention schedule. The undersigned acknowledges that the Commonwealth reserves the right to reject the undersigned’s claim of trade secret/confidential proprietary information if the Commonwealth determines that the undersigned has not met the burden of establishing that the information constitutes a trade secret or is confidential. The undersigned also acknowledges that if only a certain part of the submitted material is found to constitute a trade secret or is confidential, the remainder of the submitted material will become public; only the protected information will be removed and remain nonpublic. If being submitted electronically, the undersigned agrees that the mark below is a valid electronic signature. Signature Title Date

APPENDIX E

Pricing Worksheet & Cost Submittal As noted, to equitably compare pricing strategies vendors are to use the information provided in IV-1, Cost Submittal, when completing the following worksheet. All contractors are required to complete a Pricing Worksheet following Option A. For an alternative pricing option, specific to the contractors’ preference, use the Pricing Worksheet, Option B. NOTE: If the cost for one of the line items is included in the price of other line items, then mark it as such.

Contractor Services

OPTION A Estimated Quantity

Fee or Commission

Total

Year 1 Monthly Base Compensation 12 (months) each Year 1 Annual Bonus Room Compensation 2,200 (rooms) each Year 2 Monthly Base Compensation 12 (months) each Year 2 Annual Bonus Room Compensation 2,200 (rooms) each

Year 3 Monthly Base Compensation 12 (months) each

Year 3 Annual Bonus Room Compensation 2,200 (rooms) each


Year 4Annual Bonus Room Compensation 2,200 (rooms) each



Annual Retail Commission (BSP provided items)

$10,000 %

Annual Additional Food Service Commission (Contractor Furnished items)

$119,000 %

TOTAL PRICE (RFP COMPARISON)

Contractor Services

OPTION B Estimated Quantity

Fee or Commission

Total


APPENDIX E

Pricing Worksheet & Cost Submittal

As noted, to equitably compare pricing strategies vendors are to use the information provided in

IV-1, Cost Submittal, when completing the following worksheet. All contractors are required

to complete a Pricing Worksheet following Option A. For an alternative pricing option, specific

to the contractors’ preference, use the Pricing Worksheet, Option B. NOTE: If the cost for one of

the line items is included in the price of other line items, then mark it as such.

Contractor Services

OPTION A

Estimated

Quantity

Fee or

Commission

Total








Year 4Annual Bonus Room Compensation 2,200 (rooms) each



Annual Retail Commission

(BSP provided items)

$10,000 %

Annual Additional Food Service

Commission (Contractor Furnished items)

$119,000 %


Contractor Services

OPTION B

Estimated

Quantity

Fee or

Commission

Total


APPENDIX [F] SMALL DIVERSE BUSINESS (SDB) AND SMALL BUSINESS (SB)

PARTICIPATION SUBMITTAL

Project: Innkeeper Services at the Inn at Bald Eagle State Park Offeror Firm: Offeror Contact Name: Email: OFFEROR INFORMATION:

Is your firm a DGS-Verified Small Diverse Business? □ Yes □ No (MUST check one)

Is your firm a DGS-Self-Certified Small Business? □ Yes □ No (MUST check one) SUBCONTRACTING INFORMATION: Percentage Commitment for SDB and SB Subcontracting Participation

After examination of the contract documents, which are made a part hereof as if fully set forth herein, the Offeror commits to the following percentages of the total contract cost for Small Diverse Business and Small Business subcontracting participation.

Small Diverse Business Subcontracting percentage commitment: __________% _______________________________________ Percent (Figure) (Written) Small Business Subcontracting percentage commitment: __________% _______________________________________ Percent (Figure) (Written)

Listing SDB and SB Subcontractors

The Offeror must list in the chart below the SDBs and SBs that will be used to meet the percentage commitments provided above. Include the SDB/SB firm name, SDB or SB designation, SDB/SB Primary Contact Information, a description of the service or supplies the SDB/SB will provide, fixed percent of total contract cost committed, estimated dollar value of each commitment, and an indication as to the Offeror’s intent to utilize the SDB/SB subcontractor for contract options or renewals. Include as many pages as necessary. Offerors must also include a Letter of Intent as indicated in RFP Part V, Section V-2 for each SDB/SB listed.

SDB/SB Name

SDB or SB

Primary Contact Name & Email

Description of Services

or Supplies to be provided

% of total Contract Cost

Committed

Estimated $ value of

Commitment

Will SDB/SB be used

for options/ renewals (yes/no)

APPENDIX [G] SMALL DIVERSE AND SMALL BUSINESS

LETTER OF INTENT [DATE] [SDB/SB Contact Name Title SDB/SB Company Name Address City, State, Zip] Dear [SDB/SB Contact Name]: This letter serves as confirmation of the intent of [Offeror] to utilize [Small Diverse Business (SDB) or Small Business (SB)] on RFP [RFP number and Title] issued by the [Commonwealth agency name]. If [Offeror] is the successful vendor, [SDB or SB] shall provide [identify the specific work, goods or services the SDB/SB will perform] during the initial term of the prime contract and during any extensions, options or renewal periods of the prime contract exercised by the Commonwealth, as more specifically set forth below: [identify the specific time periods during the initial contract term and any extensions, options and renewals when the component work, goods or services will be provided or performed.] These services represent [identify fixed numerical percentage commitment] of the total cost in the [Offeror’s] cost submittal for the initial term of the contract. Dependent on final negotiated contract pricing and actual contract usage or volume, it is expected that [SDB or SB] will receive an estimated [identify associated estimated dollar value that the fixed percentage commitment represents] during the initial contract term. [SDB/SB] represents that it meets the small or small diverse business requirements set forth in the RFP and all required documentation has been provided to [Offeror] for its SDB/SB submission. We look forward to the opportunity to serve the [Commonwealth agency name] on this project. If you have any questions concerning our small business or small diverse business commitment, please feel free to contact me at the number below. Sincerely, Acknowledged, Offeror Name SDB or SB Name Title Title Company Company Phone number Phone number

APPENDIX [H]

MODEL FORM OF SMALL DIVERSE AND SMALL BUSINESS SUBCONTRACTOR AGREEMENT

This Subcontractor Agreement ("Subcontract") is made effective as of ___________ __, 20__, by and between ______________________________________________________, ("Contractor") and _____________________________________________________________, a Small Diverse Business or Small Business ("Subcontractor") (collectively referred to as the “Parties”).

RECITALS Contractor has entered into a contract dated _______________________ (the "Prime Contract") with the Department of ____________________ of the Commonwealth of Pennsylvania (“Commonwealth”). Under the Prime Contract, Contractor has agreed to provide certain supplies, services or construction (“Services”) to the Commonwealth. In connection with the Procurement leading to the Prime Contract, Contractor and Subcontractor entered into a letter agreement dated ______________________ (“Letter of Intent”) whereby the Contractor committed a certain percentage of work (“Small Diverse Business or Small Business Commitment”) under the Prime Contract to the Subcontractor. As contemplated by the Letter of Intent and in accordance with the provisions of the Procurement and Prime Contract, the Parties have agreed to enter into this Subcontract to fulfill the Small Diverse Business or Small Business Commitment expressed in the Letter of Intent and as required by the Prime Contract.

DEFINITIONS The following words and terms when used in this Subcontract shall have the following meanings: Bureau – The Department’s Bureau of Diversity, Inclusion and Small Business Opportunities. Contracting Officer – The person authorized to administer and make written determinations for the Commonwealth with respect to the Prime Contract. Department – The Department of General Services of the Commonwealth of Pennsylvania. Issuing Office – The department, board, commission or other agency of the Commonwealth of Pennsylvania that issued the Procurement. Procurement – The Invitation for Bids, Request for Quotes, Request for Proposals or other solicitation and all associated final procurement documentation issued by the Commonwealth to obtain proposals from firms for award of the Prime Contract.

Small Business – A business in the United States which is independently owned, not dominant in its field of operation, employs no more than 100 full-time or full-time equivalent employees, and earns less than $7 million in gross annual revenues for building design, $20 million in gross annual revenues for sales and services and $25 million in gross annual revenues for those businesses in the information technology sales or service business. Small Diverse Business – A Department-verified minority-owned small business, woman-owned small business, veteran-owned small business, service-disabled veteran-owned small business, LGBT-owned small business, or disability-owned small business.

AGREEMENT Now, therefore, for good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, and intending to be legally bound, the Parties hereby agree as follows: 1. Subcontractor Representations. Subcontractor represents and warrants to Contractor as follows:

(a) Subcontractor is self-certified as a Small Business in accordance with the requirements and procedures established by the Bureau of Diversity, Inclusion and Small Business Opportunities; [Subcontractor is also verified as a Small Diverse Business by the Bureau of Diversity, Inclusion and Small Business Opportunities in accordance with the requirements and procedures established by the Bureau;]

(b) Subcontractor possesses the necessary knowledge, experience, expertise, capital,

resources and personnel required to perform the Services it will provide under this Subcontract; (c) Subcontractor (i) is duly organized, validly existing and in good standing under the

laws of its state of incorporation or organization, (ii) has the power and authority to own its properties and to carry on business as now being conducted, and (iii) has the power to execute and deliver this Subcontract;

(d) The execution and performance by Subcontractor of the terms and provisions of this Subcontract have been duly authorized by all requisite action, and neither the execution nor the performance of this Subcontract by Subcontractor will violate any provision of law, any order of any court or other agency of government, the organizational documents of Subcontractor or any indenture, agreement or other instrument to which Subcontractor is a party, or by which Subcontractor is bound, or be in conflict with, result in a breach of, or constitute (with due notice or lapse of time or both) a default under, or except as may be provided by this Subcontract, result in the creation or imposition of any lien, charge or encumbrance of any nature whatsoever upon any of the property or assets of Subcontractor pursuant to, any such indenture agreement or instrument;

(e) Subcontractor has obtained all licenses, permits and approvals required to perform the Services it will provide under this Subcontract; and

(f) Subcontractor is not under suspension or debarment by the Commonwealth or any other governmental entity, instrumentality or authority. 2. Contractor Representations. Contractor represents and warrants to Subcontractor as follows:

(a) Contractor (i) is duly organized, validly existing and in good standing under the laws of its state of incorporation or organization, (ii) has the power and authority to own its properties and to carry on business as now being conducted, and (iii) has the power to execute and deliver this Subcontract;

(b) The execution and performance by Contractor of the terms and provisions of this Subcontract by Contractor have been duly authorized by all requisite action, and neither the execution nor the performance of this Subcontract will violate any provision of law, any order of any court or other agency of government, the organizational documents of Contractor or any indenture, agreement or other instrument to which Contractor is a party, or by which Contractor is bound, or be in conflict with, result in a breach of, or constitute (with due notice or lapse of time or both) a default under, or except as may be provided by this Subcontract, result in the creation or imposition of any lien, charge or encumbrance of any nature whatsoever upon any of the property or assets of Contractor pursuant to, any such indenture agreement or instrument;

(c) Contractor has obtained all licenses, permits and approvals required to perform the Services to be provided by Contractor under the Prime Contract; and

(d) Contractor is not under suspension or debarment by the Commonwealth or any other governmental entity, instrumentality or authority.

3. Relationship of the Parties. The provisions of this Subcontract are not intended to create, nor shall be deemed or construed to create, any joint venture, partnership or other relationship between Contractor and Subcontractor, other than that of independent entities contracting with each other solely for the purpose of carrying out the provisions of this Subcontract. Neither of the Parties to this Subcontract, nor any of their respective employees, agents, or other representatives, shall be construed to be the agent, employee or representative of the other party. Neither party shall have the authority to bind the other party, nor shall a party be responsible for the acts or omissions of the other party, unless otherwise stated in this Subcontract. Similarly, the Parties expressly acknowledge that neither the Contractor nor the Subcontractor is an agent, employee or representative of the Commonwealth and each party covenants not to represent itself accordingly. 4. Prime Contract Flow-Down.

(a) General. This agreement is a subcontract under the Prime Contract and all provisions of the Prime Contract and any amendments thereto applicable to the Services being performed by the Subcontractor shall extend to and be binding upon the Parties as part of this Subcontract.

(b) Specific. The Parties agree to comply with the following provisions of the Prime

Contract, which are incorporated herein by reference:

(1) The Americans with Disabilities Act Provisions. (2) Nondiscrimination/Sexual Harassment Clause. (3) Contractor Integrity Provisions. (4) Contractor Responsibility Provisions.

(c) Termination. Should the Prime Contract be terminated pursuant to the terms and

conditions provided in the Procurement, such termination shall have the same effect on this Subcontract. Payment for Services provided as of the date of termination must be made in accordance with the Section 13 of this Subcontract.

(d) Audit Provisions. The Commonwealth shall have the right, at reasonable times and

at a site designated by the Commonwealth, to audit the books, documents, and records of the Parties to the extent that the books, documents, and records relate to the Parties’ compliance with the provisions set forth in subsection (b) above or to the Small Diverse Business or Small Business Commitment effectuated through this Subcontract. The Parties shall preserve such books, documents, and records for a period of three years from the date of final payment hereunder. The Parties shall give full and free access to all such records to the Commonwealth and/or its authorized representatives. 5. Order of Precedence. The Letter of Intent, Procurement and Prime Contract are incorporated herein by reference into this Subcontract. In the event of any conflict or inconsistency among the individual components of this Subcontract, such conflict or inconsistency shall be resolved by observing the following order of precedence:

(a) This Subcontract; (b) The Letter of Intent; (c) The Prime Contract; and (d) The Procurement.

6. Further Action. The Parties shall take such actions and complete, execute and deliver any and all documents or instruments necessary to carry out the terms and provisions of this Subcontract, to effectuate the purpose of this Subcontract, and to fulfill the obligations of each party hereunder. 7. Description of Services. Subcontractor will perform the following Services for the Contractor which Contractor is obligated to provide to the Commonwealth under the Prime Contract: [DESCRIBE IN DETAIL THE SPECIFIC SUPPLIES, SERVICES OR CONSTRUCTION THE SUBCONTRACTOR WILL PROVIDE OR PERFORM] ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________________________. 8. Small Diverse Business or Small Business Commitment. The above-referenced Services represent __ % of the final negotiated total cost for the initial term of the Prime Contract. Any proposed change to the Small Diverse Business or Small Business Commitment must be submitted in writing to the Bureau which will make a recommendation to the Commonwealth Contracting Officer regarding a course of action. 9. Performance of Services. Subcontractor may not subcontract more than 50% of the work subcontracted to it hereunder without written permission from the Bureau. Subcontractor will perform the Services strictly in accordance with any applicable plans and specifications as contained in the Prime Contract and the reasonable deadlines set by Contractor in view of the requirements of the Prime Contract, and in a good workmanlike manner consistent with industry standards, meeting all applicable local, state and federal laws, regulations and policies.

10. Location of Services. Subcontractor will provide the Services at the following address(es): _________________________________________________________________________________________________________________________________________________________. 11. Timeframe for Performance of Services. The Services will be provided by Subcontractor during the initial term of the Prime Contract, and during any extensions, options or renewal periods of the Prime Contract exercised by the Commonwealth, as more specifically set forth below: [IDENTIFY THE SPECIFIC TIME PERIODS DURING THE INITIAL CONTRACT TERM AND EXTENSIONS, OPTIONS AND RENEWALS WHEN THE SUBCONTRACTOR WILL PERFORM COMPONENT SERVICES] _________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________. 12. Pricing of Services. Subcontractor shall provide or perform the Services at the pricing specified in Exhibit ___ to this Subcontract. [ATTACH A BILL OF MATERIALS, RATE CARD OR OTHER APPROPRIATE COST SHEET COVERING THE SERVICES TO BE PROVIDED.] 13. Payment for Services. Contractor shall exert reasonable and diligent efforts to collect prompt payment from the Commonwealth. Contractor shall pay Subcontractor in proportion to amounts received from the Commonwealth which are attributable to the Services performed by Subcontractor. Contractor shall pay Subcontractor within fourteen (14) days after the Contractor receives such payment from the Commonwealth, unless the parties expressly agree upon a different payment schedule or structure as set forth below: _____________________________________________________________________________

_________________________________________________________________________________________________________________________________________________________. 14. Utilization Reports. Both the Contractor and Subcontractor shall complete Quarterly Utilization Reports (or similar type documents containing the same information) and submit them to the Contracting Officer and to the Bureau within ten (10) business days at the end of each quarter. This information will be used to determine the actual dollar amount paid to Subcontractor and will also serve as a record of fulfillment of Contractor’s Small Diverse Business and Small Business Commitments. If there was no activity during the quarter, then the form must be completed by stating “No activity in this quarter.” A late fee of $100.00 per day may be assessed against the Contractor if its Utilization Report is not submitted in accordance with the schedule above. 15. Change Orders. If the Commonwealth issues any change order or other formal contract instrument either expanding or limiting the work to be performed under the Prime Contract, the Parties shall accept such Change Orders. Contractor agrees to provide Subcontractor with written notice of any such change orders that affect the Services to be provided by the Subcontractor hereunder as soon as practical after Contractor receives such notice. Any resulting increase or decrease in the Services, Small Diverse Business or Small Business Commitment provided for in Paragraphs 7 or 8 above must be in writing, mutually agreed to, and signed by both Parties and communicated to the Bureau. If the Parties are unable to reach an agreement regarding any adjustment to the Services, Small Diverse Business or Small Business Commitment necessitated by a Commonwealth Change Order, the Parties must submit the matter in writing to the Bureau which will make a recommendation to the Contracting Officer regarding a course of action. 16. Force Majeure. Neither party will incur any liability to the other if its performance of any obligation under this Subcontract is prevented or delayed by causes beyond its control and without the fault or negligence of either party. Causes beyond a party’s control may include, but are not limited to, acts of God or war, changes in controlling law, regulations, orders or the requirements of any governmental entity, severe weather conditions, civil disorders, natural disasters, fire, epidemic and quarantines, general strikes throughout the trade, and freight embargoes. The existence of such causes beyond a party’s control shall extend the period for performance to such extent as may be necessary to enable complete performance in the exercise of reasonable diligence after the causes have been removed. 17. Dispute Resolution.

(a) The Parties will attempt to resolve any dispute arising out of or relating to this Subcontract through friendly negotiations.

(1) The Parties expressly acknowledge and confer upon the Bureau and Contracting Officer the authority to adjudicate disputes that the Parties cannot resolve amicably concerning the Parties’ compliance with their Small Diverse Business and Small Business Commitments as provided in the Prime Contract and this Subcontract.

(2) The Bureau may recommend to the Contracting Officer a range of sanctions it deems appropriate if the Bureau determines a party has failed to satisfy or perform its Small Diverse Business or Small Business commitment. Such sanctions include, but are not limited to, one or more of the following: a determination that the party is not responsible under the Contractor Responsibility Program; withholding of Prime Contract and/or Subcontract payments; suspension or termination of the Prime Contract and/or Subcontract together with consequential damages; revocation of the party’s Small Business self-certification status and/or Small Diverse Business verification status; and/or suspension or debarment of one or both parties from future contracting opportunities with the Commonwealth.

(3) The Parties’ acknowledge that their prior performance in meeting their Small Diverse Businesses and Small Businesses contractual obligations will be considered by the Bureau during future procurement scoring processes. To the extent a party has failed to meet prior contractual commitments, the Bureau may recommend to the Issuing Office that the party be determined non-responsible for the limited purpose of eligibility to receive SDB/SB points or consideration as a qualified Small Diverse Business or Small Business.

(b) Nothing herein shall be construed to prevent either party from seeking such relief

as provided by law in a court or tribunal of competent jurisdiction.

18. Notices. Any written notice to any party under this Subcontract shall be deemed sufficient if delivered personally, or by facsimile, telecopy, electronic or digital transmission (provided such delivery is confirmed), or by a recognized overnight courier service (e.g., DHL, Federal Express, etc.) with confirmed receipt, or by certified or registered United States mail, postage prepaid, return receipt requested, and sent to the following: If to Contractor: ________________________________________ ________________________________________ ________________________________________ If to Subcontractor: ________________________________________ ________________________________________ ________________________________________ 19. Waiver. No waiver by either party of any breach of this Subcontract shall be deemed to waive any other breach. No acceptance of payment or performance after any breach shall be deemed a waiver of any breach. No failure or delay to exercise any right by a party upon another's default shall prevent that party from later exercising that right, nor shall such failure or delay operate as a waiver of any default.

20. Severability. If any provision of this Subcontract shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If a court finds that any provision of this Subcontract is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited. 21. Assignment. Neither party may assign or transfer this Subcontract without the prior written consent of the Commonwealth. If Contractor’s Prime Contract with the Commonwealth is assigned to another contractor, the new contractor must maintain the Small Diverse Business and Small Business Commitment set forth in the Prime Contract as implemented through this Subcontract. 22. Applicable Law. This Subcontract shall be governed by the laws of the Commonwealth of Pennsylvania. 23. Entire Agreement. This Subcontract constitutes the entire agreement of the Parties regarding the subject of this Subcontract as of the date of execution. No other agreement or understandings, verbal or written, expressed or implied, are a part of this Subcontract unless specified herein. 24. Amendment. This Subcontract may be modified or amended only if made in writing and signed by both Parties. Any proposed change to the Contractor’s Small Diverse Business or Small Business Commitment to Subcontractor must be submitted in writing to the Bureau which will make a recommendation to the Contracting Officer regarding a course of action. 25. Binding Effect. This Subcontract shall be binding upon, and inure to the benefit of, the Parties and their respective heirs, representatives, successors and assigns. 26. Counterparts. This Subcontract may be executed by the Parties in counterparts, each of which together shall be deemed an original but all of which together shall constitute one and the same instrument. A party’s delivery of a duly executed signature page of this Subcontract in electronic format shall have the same force and effect as delivery of an original signature page.

ADDITIONAL TERMS AND CONDITIONS [THE PARTIES MAY INCLUDE ADDITIONAL TERMS AND CONDITIONS APPROPRIATE FOR THE SERVICES TO BE PROVIDED SO LONG AS THEY ARE COMMERCIALLY REASONABLE TERMS FOR THE APPLICABLE BUSINESS OR INDUSTRY, ARE NO LESS FAVORABLE THAN THE TERMS OF THE PRIME CONTRACT, AND DO NOT PLACE DISPROPORTIONATE RISK ON THE SMALL DIVERSE BUSINESS OR SMALL BUSINESS RELATIVE TO THE NATURE AND LEVEL OF THE SMALL DIVERSE BUSINESS’ OR SMALL BUSINESS’ PARTICIPATION IN THE PROJECT. SUCH TERMS MAY INCLUDE:

Background Checks Confidentiality/Disclosure of Information Data Security

Insurance Invoicing Requirements Environmental Protection Intellectual Property Rights Record Retention/Audits Service Level Agreements (SLAs) (consistent with Prime Contract SLAs) Public Works Construction Requirements (including Bonding, E-Verify, Prevailing Wage, and Prompt Payment provisions)

IN WITNESS WHEREOF, the Parties hereto have caused this Subcontract to be executed by their duly authorized officers as set forth below. Contractor Subcontractor Insert Company Name Insert Company Name By: _______________________________ By: ________________________________ Signature Signature ___________________________________ _______________________________ Printed Name Printed Name ___________________________________ _______________________________ Title Title ___________________________________ ________________________________ Date Date

APPENDIX I

OCCUPANCY RATES FOR

CALENDAR YEARS 2015 & 2016

Loop Name Site Code Site Type ReservableDays

AvailableDays

ClosedDays Occ.

Average length of

stay

% Usage Weekdays (Mon-Thu)

% Usage Weekends (Fri-Sun)

Total Percent Usage

Number of

Visitors

Visitor's Days used

Call Center Resv

Web Resv

Adv Field Resv

Field Walk in

ResvTotal Resv

Total Rec Use Fees

Nature Inn at Bal 101 - Bald Ea Large Suite Y 331 4 145 2 29.95% 63.57% 44.34% 242 542 21 13 35 3 72 $34,327.15Nature Inn at Bal 102 - HumminSmall Suite Y 331 4 167 1 37.43% 69.29% 51.07% 201 421 25 14 40 7 86 $33,651.29Nature Inn at Bal 103 - Mallard Single Room Y 331 4 172 1 42.78% 65.71% 52.60% 162 287 23 10 65 3 101 $22,353.04Nature Inn at Bal 104 - Wood DBasic Suite Y 331 4 204 1 50.80% 77.86% 62.39% 261 502 26 19 66 3 114 $34,181.50Nature Inn at Bal 105 - Cuckoo Single Room Y 331 11 167 1 39.34% 69.34% 52.19% 147 271 22 12 58 3 95 $22,175.48Nature Inn at Bal 106 - WoodcoBasic Suite Y 331 4 185 1 43.32% 74.29% 56.57% 224 447 26 13 56 3 98 $31,547.88Nature Inn at Bal 107 - Ruffed GLarge Suite Y 331 12 144 2 30.05% 65.44% 45.14% 255 586 18 14 35 1 68 $34,763.65Nature Inn at Bal 108 - WoodpeSmall Suite Y 331 4 185 1 44.92% 72.14% 56.57% 241 462 23 19 56 4 102 $36,519.45Nature Inn at Bal 201 - Screech Double Room Y 331 4 162 1 35.83% 67.86% 49.54% 235 403 20 19 62 0 101 $23,538.56Nature Inn at Bal 202 - Great H Double Room Y 331 4 218 1 57.75% 78.57% 66.67% 313 534 35 20 73 6 134 $33,399.97Nature Inn at Bal 203 - Blue JaySingle Room Y 331 4 188 1 47.59% 70.71% 57.49% 181 316 24 15 71 3 113 $24,506.67Nature Inn at Bal 204 - Robin Single Room Y 331 4 248 1 70.05% 83.57% 75.84% 258 428 39 31 79 3 152 $33,822.43Nature Inn at Bal 205 - Oriole Single Room Y 331 4 172 1 39.57% 70.00% 52.60% 173 284 26 15 65 2 108 $22,558.93Nature Inn at Bal 206 - Green HSingle Room Y 331 4 243 1 67.38% 83.57% 74.31% 247 434 42 19 77 4 142 $33,210.21Nature Inn at Bal 207 - Barred ODouble Room Y 331 4 164 1 36.36% 68.57% 50.15% 202 408 18 13 56 1 88 $23,868.71Nature Inn at Bal 208 - Teal Double Room Y 331 6 226 1 58.60% 84.17% 69.54% 309 560 36 17 76 3 132 $34,118.59

5,296 81 2,990 56.46% 3,651 6,885 424 263 970 49 1,706 $ 478,543.51

Run Date and Time: Oct 19 2017 11:09:50 AM EDT

End Date: 12/31/2015Start Date: 02/04/2015 *Include Equipment Type: NoDisplay Breakdown of Site Visitors: NoLocation: PA DCNR/Region 1/North/Pennsylvania Wilds Reg1/Bald Eagle Complex/THE NAT Facility Utilization Detail Report (OPS-OCC-009)

*Note January and three days in February are not represented due to conversion of the reservation system to Active Works Outdoors.

Total THE NATURE INN AT BALD EAGLE:

Number of Visitors: Total number of people included in the reservations for the occupied sites during the reporting period

Visitor's Days used: Number of visitors multiplied by the length of stay for each reservation within the reporting period

* Note: Report includes the use fees charged for the reservations

Loop Name Site Code Site Type ReservableDays

AvailableDays

ClosedDays Occ.

Average length of

stay

% Usage Weekdays (Mon-Thu)

% Usage Weekends (Fri-Sun)

Total Percent Usage

Number of

Visitors

Visitor's Days used

Call Center Resv

Web Resv

Adv Field Resv

Field Walk in

ResvTotal Resv

Total Rec Use Fees

Nature Inn at Bal 101 - Bald Ea Large Suite Y 366 0 167 1 35.58% 58.86% 45.63% 303 588 3 13 71 6 93 $38,183.97Nature Inn at Bal 102 - HumminSmall Suite Y 366 0 214 2 50.48% 68.99% 58.47% 228 528 2 22 71 1 96 $42,818.74Nature Inn at Bal 103 - Mallard Single Room Y 366 0 181 1 41.83% 59.49% 49.45% 169 295 4 23 73 7 107 $23,432.26Nature Inn at Bal 104 - Wood DBasic Suite Y 366 0 241 1 58.65% 75.32% 65.85% 301 577 3 32 85 6 126 $40,213.47Nature Inn at Bal 105 - Cuckoo Single Room Y 366 0 176 1 39.42% 59.49% 48.09% 168 289 4 23 72 5 104 $22,919.44Nature Inn at Bal 106 - WoodcoBasic Suite Y 366 0 216 1 50.48% 70.25% 59.02% 270 483 2 29 89 3 123 $35,236.43Nature Inn at Bal 107 - Ruffed GLarge Suite Y 366 0 169 1 33.17% 63.29% 46.17% 300 623 2 17 70 0 89 $39,299.25Nature Inn at Bal 108 - WoodpeSmall Suite Y 366 0 199 1 44.71% 67.09% 54.37% 219 455 2 20 77 1 100 $39,042.14Nature Inn at Bal 201 - Screech Double Room Y 366 0 178 1 38.94% 61.39% 48.63% 239 416 1 24 80 0 105 $25,818.13Nature Inn at Bal 202 - Great H Double Room Y 366 0 243 1 58.65% 76.58% 66.39% 328 554 3 38 106 2 149 $36,538.67Nature Inn at Bal 203 - Blue JaySingle Room Y 366 0 210 1 48.08% 69.62% 57.38% 221 362 1 29 94 7 131 $27,167.50Nature Inn at Bal 204 - Robin Single Room Y 366 0 269 1 66.83% 82.28% 73.50% 281 468 2 31 124 4 161 $36,336.84Nature Inn at Bal 205 - Oriole Single Room Y 366 0 201 1 43.27% 70.25% 54.92% 200 346 1 25 85 8 119 $26,366.18Nature Inn at Bal 206 - Green HSingle Room Y 366 0 262 1 63.94% 81.65% 71.58% 282 472 1 41 115 2 159 $36,049.71Nature Inn at Bal 207 - Barred ODouble Room Y 366 0 179 1 37.98% 63.29% 48.91% 247 426 1 17 86 4 108 $26,466.09Nature Inn at Bal 208 - Teal Double Room Y 366 0 248 1 60.10% 77.85% 67.76% 330 549 3 27 116 6 152 $37,033.86

5,856 0 3,353 57.26% 4,086 7,431 35 411 1,414 62 1,922 $ 532,922.68

Location: PA DCNR/Region 1/North/Pennsylvania Wilds Reg1/Bald Eagle Complex/THE NAT Facility Utilization Detail Report (OPS-OCC-009)

Total THE NATURE INN AT BALD EAGLE:

Number of Visitors: Total number of people included in the reservations for the occupied sites during the reporting period

Visitor's Days used: Number of visitors multiplied by the length of stay for each reservation within the reporting period

* Note: Report includes the use fees charged for the reservations

Run Date and Time: Oct 19 2017 11:10:17 AM EDT

End Date: 12/31/2016Start Date: 01/01/2016Include Equipment Type: NoDisplay Breakdown of Site Visitors: No

APPENDIX J

REVENUE WORKSHEET FOR

CALENDAR YEARS 2015 & 2016

Appendix JREVENUE WORKSHEET FOR CY 2015

Note: System converted on 2/4/15 Data may be missing form 1/1 to 2/4

PARKNO PARK NAME REVENUE TYPE ACCOUNT # ACCOUNT NAME AMOUNT

880134 THE NATURE INN AT BALD EAGLE 0000.----------.-------.--- Default CASH Account ($57,576.99)880134 THE NATURE INN AT BALD EAGLE 0000.----------.-------.--- Refund and Overpayment Account $57,576.99880134 THE NATURE INN AT BALD EAGLE Basic Suite 000000.4120088.041 Pennsylania State Sales Tax $3,063.47880134 THE NATURE INN AT BALD EAGLE Double Room 000000.4120088.041 Pennsylania State Sales Tax $5,509.74880134 THE NATURE INN AT BALD EAGLE Large Suite 000000.4120088.041 Pennsylania State Sales Tax $3,121.21880134 THE NATURE INN AT BALD EAGLE NATURE INN 000000.4120088.041 Pennsylania State Sales Tax $3,872.75880134 THE NATURE INN AT BALD EAGLENature Inn Non-Taxable 000000.4120088.041 Pennsylania State Sales Tax $2.27880134 THE NATURE INN AT BALD EAGLE RETAIL 000000.4120088.041 Pennsylania State Sales Tax $2.04880134 THE NATURE INN AT BALD EAGLE Single Room 000000.4120088.041 Pennsylania State Sales Tax $7,193.65880134 THE NATURE INN AT BALD EAGLE Small Suite 000000.4120088.041 Pennsylania State Sales Tax $3,211.54880134 THE NATURE INN AT BALD EAGLE Basic Suite 001042.2121600.042 Local Hotel Tax $3,686.60880134 THE NATURE INN AT BALD EAGLE Double Room 001042.2121600.042 Local Hotel Tax $5,913.48880134 THE NATURE INN AT BALD EAGLE Large Suite 001042.2121600.042 Local Hotel Tax $3,706.99880134 THE NATURE INN AT BALD EAGLE Single Room 001042.2121600.042 Local Hotel Tax $8,273.63880134 THE NATURE INN AT BALD EAGLE Small Suite 001042.2121600.042 Local Hotel Tax $3,669.50880134 THE NATURE INN AT BALD EAGLE CLOTHING (RETAIL)26001042.4435793.--- POS - General $1,752.00880134 THE NATURE INN AT BALD EAGLE RETAIL26001042.4435793.--- POS - General $33.96880134 THE NATURE INN AT BALD EAGLE Single Room 001042.4435793.024 Single Room $186,238.95880134 THE NATURE INN AT BALD EAGLE Double Room 001042.4435793.025 Double Room $137,822.57880134 THE NATURE INN AT BALD EAGLE Small Suite 001042.4435793.026 Small Suite $83,113.58880134 THE NATURE INN AT BALD EAGLE Basic Suite 001042.4435793.027 Basic Suite $78,831.08880134 THE NATURE INN AT BALD EAGLE Large Suite 001042.4435793.028 Large Suite $80,986.50880134 THE NATURE INN AT BALD EAGLE Meeting Room 001042.4435793.038 Meeting Room $21,270.00880134 THE NATURE INN AT BALD EAGLE Basic Suite 001042.4435793.054 Transaction Fee $335.00880134 THE NATURE INN AT BALD EAGLE Double Room 001042.4435793.054 Transaction Fee $735.00880134 THE NATURE INN AT BALD EAGLE Large Suite 001042.4435793.054 Transaction Fee $300.00880134 THE NATURE INN AT BALD EAGLE Single Room 001042.4435793.054 Transaction Fee $870.00880134 THE NATURE INN AT BALD EAGLE Small Suite 001042.4435793.054 Transaction Fee $260.00880134 THE NATURE INN AT BALD EAGLE Adjustments 001042.4435793.055 Overage/Shortage ($17.93)880134 THE NATURE INN AT BALD EAGLE Adjustments 001042.4435793.071 Default Shortage/Overage ($187.11)880134 THE NATURE INN AT BALD EAGLE Basic Suite 001042.4435793.073 Transaction Fee - Cancellation $190.00880134 THE NATURE INN AT BALD EAGLE Double Room 001042.4435793.073 Transaction Fee - Cancellation $135.00880134 THE NATURE INN AT BALD EAGLE Large Suite 001042.4435793.073 Transaction Fee - Cancellation $10.00880134 THE NATURE INN AT BALD EAGLE Single Room 001042.4435793.073 Transaction Fee - Cancellation $60.00880134 THE NATURE INN AT BALD EAGLE Small Suite 001042.4435793.073 Transaction Fee - Cancellation $95.00880134 THE NATURE INN AT BALD EAGLE Basic Suite 001042.4435793.074 Transaction Fee - Changes $40.00880134 THE NATURE INN AT BALD EAGLE Double Room 001042.4435793.074 Transaction Fee - Changes $20.00880134 THE NATURE INN AT BALD EAGLE Large Suite 001042.4435793.074 Transaction Fee - Changes $10.00880134 THE NATURE INN AT BALD EAGLE Single Room 001042.4435793.074 Transaction Fee - Changes $70.00880134 THE NATURE INN AT BALD EAGLE Small Suite 001042.4435793.074 Transaction Fee - Changes $10.00880134 THE NATURE INN AT BALD EAGLE NATURE INN133030.4436473.P02 POS - Nature Inn Retail $69,286.03880134 THE NATURE INN AT BALD EAGLENature Inn Non-Taxable 133030.4436473.P02 POS - Nature Inn Retail $77,966.07

Total $791,462.57

Start Date: 01/01/2015 End Date: 12/31/2015

Appendix JREVENUE WORKSHEET FOR CY 2016

PARKNO PARK NAME REVENUE TYPE ACCOUNT # ACCOUNT NAME AMOUNT

880134 THE NATURE INN AT BALD EAGLE 0000.----------.-------.--- Default CASH Account ($74,985.76)880134 THE NATURE INN AT BALD EAGLE 0000.----------.-------.--- Refund and Overpayment Account $74,985.76880134 THE NATURE INN AT BALD EAGLE Basic Suite0000000.4120088.041 Pennsylania State Sales Tax $4,530.18880134 THE NATURE INN AT BALD EAGLE Double Room0000000.4120088.041 Pennsylania State Sales Tax $7,202.89880134 THE NATURE INN AT BALD EAGLE Large Suite0000000.4120088.041 Pennsylania State Sales Tax $4,728.86880134 THE NATURE INN AT BALD EAGLE NATURE INN0000000.4120088.041 Pennsylania State Sales Tax $4,085.11880134 THE NATURE INN AT BALD EAGLE RETAIL0000000.4120088.041 Pennsylania State Sales Tax $0.51880134 THE NATURE INN AT BALD EAGLE Single Room0000000.4120088.041 Pennsylania State Sales Tax $10,123.59880134 THE NATURE INN AT BALD EAGLE Small Suite0000000.4120088.041 Pennsylania State Sales Tax $5,075.33880134 THE NATURE INN AT BALD EAGLE Basic Suite6001042.2121600.042 Local Hotel Tax $1,825.53880134 THE NATURE INN AT BALD EAGLE Double Room6001042.2121600.042 Local Hotel Tax $3,244.82880134 THE NATURE INN AT BALD EAGLE Large Suite6001042.2121600.042 Local Hotel Tax $2,149.19880134 THE NATURE INN AT BALD EAGLE Single Room6001042.2121600.042 Local Hotel Tax $4,312.53880134 THE NATURE INN AT BALD EAGLE Small Suite6001042.2121600.042 Local Hotel Tax $2,169.24880134 THE NATURE INN AT BALD EAGLE CLOTHING (RETAIL)26001042.4435793.--- POS - General $1,650.00880134 THE NATURE INN AT BALD EAGLE RETAIL26001042.4435793.--- POS - General $8.49880134 THE NATURE INN AT BALD EAGLE Small Suite6001042.4435793.001 Full Hook Up Campsite $0.00880134 THE NATURE INN AT BALD EAGLE Single Room6001042.4435793.024 Single Room $173,759.58880134 THE NATURE INN AT BALD EAGLE Double Room6001042.4435793.025 Double Room $125,440.95880134 THE NATURE INN AT BALD EAGLE Small Suite6001042.4435793.026 Small Suite $86,894.02880134 THE NATURE INN AT BALD EAGLE Basic Suite6001042.4435793.027 Basic Suite $76,270.91880134 THE NATURE INN AT BALD EAGLE Large Suite6001042.4435793.028 Large Suite $82,638.93880134 THE NATURE INN AT BALD EAGLE Meeting Room6001042.4435793.038 Meeting Room $18,145.00880134 THE NATURE INN AT BALD EAGLE NSF Fee6001042.4435793.053 NSF Fee $40.00880134 THE NATURE INN AT BALD EAGLE Basic Suite6001042.4435793.054 Transaction Fee $950.00880134 THE NATURE INN AT BALD EAGLE Double Room6001042.4435793.054 Transaction Fee $1,950.00880134 THE NATURE INN AT BALD EAGLE Large Suite6001042.4435793.054 Transaction Fee $642.00880134 THE NATURE INN AT BALD EAGLE Meeting Room6001042.4435793.054 Transaction Fee $664.00880134 THE NATURE INN AT BALD EAGLE Single Room6001042.4435793.054 Transaction Fee $2,949.00880134 THE NATURE INN AT BALD EAGLE Small Suite6001042.4435793.054 Transaction Fee $772.00880134 THE NATURE INN AT BALD EAGLE Adjustments6001042.4435793.055 Overage/Shortage $1.00880134 THE NATURE INN AT BALD EAGLE Basic Suite6001042.4435793.072 Transaction Fee - Reservation $32.00880134 THE NATURE INN AT BALD EAGLE Double Room6001042.4435793.072 Transaction Fee - Reservation $40.00880134 THE NATURE INN AT BALD EAGLE Large Suite6001042.4435793.072 Transaction Fee - Reservation $16.00880134 THE NATURE INN AT BALD EAGLE Meeting Room6001042.4435793.072 Transaction Fee - Reservation $24.00880134 THE NATURE INN AT BALD EAGLE Single Room6001042.4435793.072 Transaction Fee - Reservation $104.00880134 THE NATURE INN AT BALD EAGLE Small Suite6001042.4435793.072 Transaction Fee - Reservation $4.00880134 THE NATURE INN AT BALD EAGLE Basic Suite6001042.4435793.073 Transaction Fee - Cancellation $170.00880134 THE NATURE INN AT BALD EAGLE Double Room6001042.4435793.073 Transaction Fee - Cancellation $910.00880134 THE NATURE INN AT BALD EAGLE Large Suite6001042.4435793.073 Transaction Fee - Cancellation $375.00880134 THE NATURE INN AT BALD EAGLE Single Room6001042.4435793.073 Transaction Fee - Cancellation $294.00880134 THE NATURE INN AT BALD EAGLE Small Suite6001042.4435793.073 Transaction Fee - Cancellation $125.00880134 THE NATURE INN AT BALD EAGLE NATURE INN 133030.4436473.P02 POS - Nature Inn Retail $69,593.69880134 THE NATURE INN AT BALD EAGLENature Inn Non-Taxable 133030.4436473.P02 POS - Nature Inn Retail $70,624.54

Total $764,535.89

Start Date: 01/01/2016 End Date: 12/31/2016

APPENDIX K

DCNR PROVIDED MATERIALS

Room ItemInitially

Supplied byState Parks

InitialPurchasedby Vendor

ReplacementPurchased by

Vendor

Vendor, Model Number orEquivalent

Qty

Administrative Safe Yes No No Sothern California Drop Safe 1AED Yes No No ZOL AED Plus 1Air Mover Yes No No Super Monsoon 1Alarm Clock/Radio Yes No No Sony Dream Machine; ICF-C318 18Amenity Tray Yes No No American Hotel Register 16Autoscrubber Yes No No Advance, Micromatic 14E 1Banquet/Event Furniture Black Rolling Chairs Yes No No 56 5' Round Tables, Plastic Yes No No 10 6' Classroom Tables, Plastic Yes No No 10 8' Classroom Tables, Plastic Yes No No 6 6' X 30" Banquet Tables Yes No No 9 6' X 36" Banquet Tables Yes No No 7 Transport Carts Yes No No 2Base/Box Spring Cover Yes No No Atlantic Hospitality; Item #7523 24Bath Mat (Floor) Yes No No Harbor Linen 165Bed Scarves/Throws Cotton, Herringbone Pattern Yes No No Land's End 18 Tan Chenll Throw Yes No No Land's End 18Bibles Green Yes No No 18 Gideon No No No 18Blankets Beige Cotton - Queen Sized Yes No No American Hotel Register 37 Green Cotton - Twin Sized No Yes Yes 5Carafes Water Carafes - Glass Yes No No Anchor Hocking 1 litre 22 Coffee Carafes - White Thermal Yes No No 12Carpet Extractor Yes No No Advance, AquaClean ST 1China Dinner Plates Yes No No Tundra; F1400000163 161 Salad Plates Yes No No Tundra, F1400000139 202 B & B Plates Yes No No Tundra, F1400000117 147 Coffee Mugs Yes No No Tundra, F1400000563 99 Coffee Cups Yes No No Tundra, F1400000530 66 Saucers Yes No No Tundra, F1400000733 147 Soup/Cereal Bowls Yes No No Tundra, F1400000720 101 Grapefruit Bowls Yes No No Tundra, F1400000720 34 Creamers Yes No No Tundra, F1400000803 33 Sugar/Sweetener Caddies Yes No No Tundra, F1400000905 Pasta Bowls Yes No No 37 Rarebits Yes No No 24Coasters Coasters - 4 pack Yes No No Thirstystone 20 Cradles - 1 each Yes No No Thirstystone 16Coffee No Yes Yes N/A N/ACoffee Grinder No Yes Yes Bunn, LPG-2E 1Coffee Maker Guest Room Coffee Makers Yes No No Various, 5 cup 18 Commercial Plumbed Coffee Maker No Yes Yes Bunn, CW Series 1 Commercial Pour Over Unit Yes No No Bunn 1Comforter Yes No No 26Commercial Washer & Dryer Yes No No Conditioner No Yes Yes N/A N/ACreamer, Sugar & Sweetener Packets No Yes Yes N/A N/ACribs with Mattress Yes No No 2 Pak-n-play No Yes Yes 2Cups see China Yes No No Dehumidifier Yes No No Frigidaire, FAD504DVD 2Dishes Corningware Bowl Set with Lids Yes No No 4 Pyrex Measuring Cups Yes No No 4Door Card - DND/Housekeeping Yes No No 24DVD Player Yes No No Sony DVP-510H 18Emergency Exit Card No Yes Yes 16

Facial Tissue No Yes Yes N/A N/AFirewood Storage Racks Yes No No Woodhaven 4Flatware Dinner Forks Yes No No Sestina, T301FDIF 242 Salad Forks Yes No No Sestina, T301FSLF 223 Teaspoons Yes No No Sestina, T301STSF 192 Soup Spoons Yes No No Sestina, T301SBLF 106 Dinner Knives Yes No No Sestina, T301KPSF 261 Steak Knives Yes No No 69Food Warmer Full Height Yes No No 1 1/2 Haight, Cutting Board Top No Yes Yes 1Glasses 9 oz. Juice No Yes Yes Sysco, Gibraltar 67 14 oz. Water No Yes Yes Sysco, Gibraltar 75 6 oz. Plastic Tumblers No Yes Yes 14 Beer Glasses - Pilsners No Yes Yes 70 Wine Glasses No Yes Yes 71Hairdryer Yes No No Sunbeam, Model 1632-020 16Handicap Shower Accessories Transfer Bench Yes No No 1 Tub Seat Yes No No 4Hangers - Wooden No Yes Yes 180Houskeeping Carts Yes No No Rubbermaid 2Ice Buckets Guest Room - Black Plastic Yes No No 18 Kitchen/Events Yes No No Good Grips 4Ice Bucket Bags No Yes Yes N/A N/AIrons Yes No No Steam Master, Model 4221Ironing Board Yes No No Black EasyBoard 21Janitor Cart Closed Yes No No Rubbermaid 1 Open No Yes Yes Rubbermaid 1Lamp Bulbs Yes No Yes N/A N/ALamps Table/Bedside Yes No No 58 Floor Yes No No 18Lamp Shades White Yes No No 36 Beige - Narrow, Table Lamps Yes No No 52 Beige - Wide, Floor Lamps Yes No No 19Laundry Bags No Yes Yes N/A N/ALaundry Cart Yes No No American Hotel Register, Royal 3Lotion No Yes Yes N/A N/ALuggage Carts Yes No No 2Luggage Racks Yes No No PKNLR201NOK 18Magazine Display Binders - Clear/Blue Yes No No Angler 120D 18Mattress Protector Yes No No Bargoose Stretch Polyknit 24Mattress Topper Yes No No 30Microwave Guest Room/Residential Yes No No Sharp Carousel, Model R-308NK 17 Kitchen/Commercial Yes No No Solwave 1Mints No Yes Yes N/A N/ANapkins - Paper No Yes Yes N/A N/APhones Office/Switchboard Capable Units Yes No No Samsung OfficeServ DS-5021D 4 Guest Room, Single Line Units No Yes Yes 24Pillows Yes No No 123Pillow Cases Yes No No 192Pressure Washer Yes No No Landa 1Reference Book/ Guest Services Directory Yes No No 22Refrigerator Guest Room Yes No No Danby, DAR259BL plus others 19 Counter top Display Unit Yes No No Avantco 1 Commercial Two Door Refrigerator Yes No No Victory 1 Commercial Two Door Refrigerator No Yes Yes True, TG2R-2S 1 Commercial Two Door Refrigerator No Yes Yes Arnegg 1 Commercial Single Door Refrigerator No Yes Yes Artic Air 1 Commercial Single Door Freezer Yes No No Victory 1

Commercial Two Door Freezer No Yes Yes True, TGF-2S 2 Undercounter, 2 Door Refrigerator No Yes Yes Delfield 1Rollaway Beds Yes No No 4Room Darkener Yes No No Shampoo No Yes Yes N/A N/AShampoo/Shower Gel Dispenser No Yes Yes 20Sheets/Linens Queen Fitted Yes No No Harbor Linen, Grand Patrician 82 Queen Flat Yes No No Harbor Linen, Grand Patrician 136 Top Sheets Yes No No Harbor Linen, Grand Patrician 147 Duvet Covers Yes No No Harbor Linen, Grand Patrician Twin Fitted Yes No No Harbor Linen, Grand Patrician 26 Twin Flat Yes No No Harbor Linen, Grand Patrician 26Shower Curtain Vinyl Liners Yes No No American Hotel Register 24 Cloth Leaf Patterned Curtains Yes No No cb2 16Shower Head Yes No No 16Shower Rod Yes No No 16Snowblower Yes No No Honda, s1132, GC05-4159968 1Soap Dishes Yes No No 16Soap /Bath No Yes Yes N/A N/ASoap/Facial No Yes Yes N/A N/ASteamer, Hat No Yes Yes Jiffy 1Stir Sticks No Yes Yes N/A N/AStorage Shelves Yes No No Wire, Metro Style No Yes Yes 4 Heavy Duty, Steel Frames, Wire Shelves Yes No No Tennsco BUF-3672 13+Table Linen Beige Napkin/Style 1 Yes No No 96 Beige Napkin/Style 2 Yes No No 144 Green Napkin Yes No No 144Tea No Yes Yes N/A N/AToaster Oven Yes No No Oster, TSSTTVMATT 4Toilet Tissue No Yes Yes N/A N/ATowels - Bath Yes No No Harbor Linen 301Towels - Hand Yes No No Harbor Linen 435TV Yes No No Sony Bravia, IKDL-40S5100 18TV Channel Card No Yes Yes Made in House 18TV Remote Yes No No 18TV Remote Batteries No Yes Yes N/A N/AUtensilsVacuums 15" Dual Motor Vacuum Yes No No Advanced Spectrum 15D 4 18" Dual Motor Vacuum Yes No No Advanced Spectrum 18D 2VCR Yes No No Wash Cloths Yes No No 448Waste Can 35 QT - Black Yes No No RV-35 4 28 QT - Black Yes No No Tough Guy 4PGN5 16 28 QT - Blue Recycling Yes No No 2956 16 13 QT - Black Yes No No 4PGN2 16 55 Gallon with Lid - Round Yes No No 3 55 Gallon - Round with Dollies Yes No No 3 45 Gallon Square Yes No No 1 Slimline - Grey No Yes Yes Slimline - Blue Recycling with Lid No Yes YesWaste Can Liners No Yes Yes N/A N/AWindow Treatment Wooden Window Blinds Yes No No PBIH 72 Wooden Door Blinds Yes No No PBIH 17

Catering Display Equipment Small Wrought Iron Frame Yes No No BSR050 6 Large Wrought Iron Frame Yes No No BSR100 6 4 Sided Buffet Tower Yes No No BSR400 1 Full Size Frame & Cup Yes No No CF1 2 Food, Water and Fuel Pan Yes No No CFKIT 3 1/2 Size Frame & Cup Yes No No CF50 2 Food, Water and Fuel Pan Yes No No CFK5 2

XL Rectangular Rack Yes No No HR1 4 Lg Rectangular Rack Yes No No HR7 4 Lg Rectangular Insert Yes No No CER21 4 Med Rectangular Rack Yes No No HR9 4 Med Rectangular Insert Yes No No CER23 4 Small Rectangular Rack Yes No No HR5 4 Small Rectangular Insert Yes No No CER19 4 Large Round Yes No No HR2 4 Large Round Insert - Ceramic Yes No No CER9 4 Large Round Insert - Metal Yes No No HMRD16 2 Medium Round Yes No No HR4 6 Medium Round Insert - Ceramic Yes No No CER7 6 Medium Round Insert - Metal Yes No No HMRD12 4 Med. - Wrought Iron Basket Insert Yes No No BLLB93 Small Round Yes No No HR6 12 Small Round Insert - Ceramic Yes No No CER5 12 Small Round Insert - Metal Yes No No HMRD08 6 Fuel/Spoon Yes No No HR8 12 Two Tier Round Stand Yes No No IS5 2 Three Tier Round Stand Yes No No IS6 2 Three Tier Bowl Stand Yes No No IS15 2

Outdoor Furniture Patio Chairs Yes No No Wheat – Yorktown Chair 16099-W01, 16102-W01 80 Patio 18” Side Table Yes No No Wheat – Square Side Table SPL-12381-W01 22/24 Patio 48” Round Dining Yes No No Wheat – Yorktown 16027-W01, 16082 6/7 Patio/Park Benches Yes No No Wheat – Yorktown Bench 16103-W01, 16102-W01 22/23 Rectangular Dining Tables Yes No No Wheat - Yorktown 3 Smokers Outpost Yes No No 3 Umbrellas Yes No No 6 Umbrella Base Yes No No 6

Food Prep/Production/Storage Equipment DishMachine Racks – Glasses Yes No No Sysco 2 Dish Machine Racks – Flat Yes No No Sysco/Hobart 1 Dish Machine Racks – Upright Yes No No Sysco/Hobart 3 Dish Machine Rack – Silverware Caddy Yes No No Sysco 1 Sauce Pan, 1 ½ Qt. Yes No No Sysco 2 Sauce Pan, 5 ½ Qt. Yes No No Sysco 4 Sauce Pan, 8 ½ Qt. Yes No No Sysco 2 Stock Pot, 20 Qt. Yes No No Sysco 1 Stock Pot, 40 Qt. Yes No No Sysco 1 4' SS Work Table Yes No No Sysco 2 8' SS Work Table Yes No No Sysco 2 Drawer Units – SS Work Table Yes No No Sysco 4 Drawer Mounting Hardware Yes No No Sysco 4 Pot Hangers for SS Shelving Yes No No Sysco 18 Mixer – 20 Qt. Yes No No Sysco 1 Commercial LP Grill - Portable Yes No No Crown Verity, MCB-048 1 Rubber Spatula Yes No No Sysco 6 Slotted Serving Spoon Yes No No Sysco 6 Large Serving Spoon Yes No No Sysco 6 Whisk Yes No No Sysco 2 Spatula/Turner, 5” X 3” Yes No No Sysco 6 Spatula/Turner, 8” X 3” Yes No No Sysco 3 Spatula/Turner, 8” X 3”, Perforated Yes No No Sysco 1 Tongs – Utility Yes No No Sysco 6 Food Storage Contatiner – 22 Qt. Yes No No Sysco 4 Food Storage Contatiner – 12 Qt. Yes No No Sysco 6 Food Storage Contatiner – 12 Qt. Yes No No WebRestaurantStore 3 Food Storage Contatiner – 8 Qt. Yes No No Sysco 12 Food Storage Contatiner – 8 Qt. Yes No No WebRestaurantStore 4 Food Storage Contatiner – 4 Qt. Yes No No Sysco 12 Food Storage Contatiner – Lids Yes No No Sysco 24 Food Storage Contatiner – Lids Yes No No WebRestaurantStore 7

APPENDIX L

AREA OF RESPONSIBILITY

BALD EAGLESTATE PARK

Lease Area0 25 50 75 10012.5

Feet

µBSP, 4/11/12

Nature Inn Leased Area

APPENDIX M

SERVICE ANIMALS POLICY

Rachel Carson State Office Building P.O. Box 8551 Harrisburg, PA 17105-8551

Bureau of State Parks 717-787-6640

July 7, 2011 BUREAU MANAGEMENT DIRECTIVE

BULLETIN #PF-P-OM-15-7 SUPERSEDES DECEMBER 8, 2006, REVISION

OF BULLETIN #PF-P-OM-15-10

SERVICE ANIMALS IN STATE PARKS ALL SUPERVISORS AND STAFF OFFICERS This directive is based on regulations, 28 CFR Part 35, promulgated by the federal Department of Justice (DOJ) to implement Title II (nondiscrimination on the basis of disability in state and local government services) of the Americans with Disabilities Act. The DOJ regulations specifically relating to service animals appear at 28 CFR §§ 35.104 (definitions) and 35.136 (service animals).

The DOJ regulations, 28 CFR § 35.136 (g), require that persons with disabilities be permitted to be accompanied by their service animals in all areas of a public entity’s facilities where members of the public and participants in services, programs or activities, are allowed to go. Consistent with this requirement, state park regulations (17 Pa. Code § 11.212) provide that service animals are permitted in all overnight areas, swimming areas, and buildings. In addition, consistent with Section 5 (i)(1) of the Pennsylvania Human Relations Act, service animals in training are permitted in all areas where service animals are permitted.

Definition of service animal. This directive adopts the DOJ’s definition of service animal which is as follows: Any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability. Other species of animals, whether wild or domestic, trained or untrained, are not service animals for the purposes of this definition. The work or tasks performed by a service animal must be directly related to the individual's disability. Examples of work or tasks include, but are not limited to:

• Assisting individuals who are blind or have low vision with navigation and other tasks • Alerting individuals who are deaf or hard of hearing to the presence of people or sounds • Providing non-violent protection or rescue work

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• Pulling a wheelchair • Assisting an individual during a seizure • Alerting individuals to the presence of allergens • Retrieving items such as medicine or the telephone • Providing physical support and assistance with balance and stability to individuals with

mobility disabilities • Helping persons with psychiatric and neurological disabilities by preventing or

interrupting impulsive or destructive behaviors The following do not constitute work or tasks for the purposes of this definition:

• The crime deterrent effects of an animal's presence • The provision of emotional support, well-being, comfort, or companionship

Under control of handler. The requirement in state park regulation § 11.212 (a)(1) of a cage or crate (as an alternative to a leash) does not apply to service animal. The requirement of a leash does not apply to a service animal if the handler is unable because of a disability to use a leash (or harness or other tether) or if its use would interfere with the service animal's safe, effective performance of work or tasks, in which case the service animal must be otherwise under the handler's control (e.g., voice control, signals, or other effective means). A state park is not responsible for the care or supervision of a service animal. Inquiries. A state park may not ask about the nature or extent of a person's disability, but may make two inquiries to determine whether an animal qualifies as a service animal. These are:

• Is the animal required because of a disability? • What work or task has the animal been trained to perform?

However, even these inquiries should not be made if it is readily apparent that an animal is trained to do work or perform tasks for a person with a disability (e.g., the dog is observed guiding an individual who is blind or has low vision, pulling a person's wheelchair, or providing assistance with stability or balance to a person with an observable mobility disability). A state park may not require documentation, such as proof that the animal has been certified, trained, or licensed as a service animal. Miniature horses. Only dogs can qualify as service animals. However, DOJ regulations require that, if, by adopting “reasonable” modifications in its policies and practices, a state park can accommodate the use of miniature horses in a specific facility by persons with disabilities, then it is required to treat them as “service animals” in that facility. In determining whether “reasonable” modifications in its policies and practices can be made to allow a miniature horse into a specific facility, a state park shall consider:

• The type, size, and weight of the miniature horse and whether the facility can accommodate these features;

• Whether the handler has sufficient control of the miniature horse; • Whether the miniature horse is housebroken; and

• Whether the miniature horse's presence in the facility compromises legitimate safety requirements that are necessary for safe operation.

Miniature horses that are treated as service animals with respect to a specific facility after application of the “reasonable modification” test are subject to all the provisions in this directive that are applicable to service animals and service animals in training. Service animals in training. A handler of a service animal in training is permitted to bring the animal to a non-pet area but only for the specific purpose of training. Training normally consists of exposing the animal to a specific type of environment. It does not include other purposes of visiting a park such as recreation. A prolonged visit to a park (such as a full day or more) is generally not necessary to accomplish training. However, as a practical matter, it may be difficult to separate the training purpose of a visit from a recreational purpose. For example, a weekend of camping accompanied by a service animal in training is probably a much longer period of time than is needed to accomplish the intended training. However, the park manager has the discretion to determine on a case-by-case basis the length of a stay that will be permitted. A state park may not require documentation or other proof that an animal is a service animal training. However, the handler may be asked to describe the intended training. Reservation system. If a person using the reservation system indicates a need for a service animal or an intent (by a trainer) to bring a service animal in training to a non-pet overnight area, the call center will mark the person’s online profile accordingly and notify the park. John W. Norbeck Director Bureau of State Parks Department of Conservation and Natural Resources

7003.001 Cash Management - 1 - Revised: June 9, 2014

Appendix [N] 7003.001 Cash Management

I. Collecting Revenue II. Managing Cash Register Sales III. Processing Deposits IV. Transmitting Revenue V. Depository Account Records VI. Safe Requirements VII. Field Receipts VIII.Outdoor Program Services Program Honor Envelope IX. Security Camera Operations X. Monetary Donations

The following supersedes the August 17, 2011, version, and all previous Bureau Management Directives pertaining to cash management, depository accounts and transmittal of revenue. In addition it supersedes the June 14, 1993, Electronic Transmittal Procedures Manual issued by the Comptroller regarding State Park handling of revenue. This section of the management manual is based upon the Commonwealth’s Management Directives MD 305.5, 305.11, and audits preformed on the reservation program and park staff handling of revenue. It shall be the policy of this Bureau to establish, maintain and operate its cash flow system in a manner that meets the unique needs of the Bureau, while affording accountability and the highest return on monies received for goods and services provided by the Bureau. Park staff is to be familiar with and refer to Management Manual, Volume 7 (Reservation & Revenue), Section 7003-005 Acceptance Collection of Fees Rules and Regulations. Comptroller Operations, as authorized by the State Treasurer, has established depository, savings or checking accounts. These accounts are located in local banks easily accessible to the revenue-collecting field offices for deposits of revenue collected. The accounts are for use in handling State Park revenue only with each park manager being responsible for his/her park’s account. Revenue is required to be deposited on a timely basis, thus affording a measure of security and interest-earning potential for the funds. Further, the use of the depository account simplifies the transmittal of revenue to the Comptroller via electronic transfer versus a variety of personal checks and money orders. For the purpose of this section, revenue is defined as any payment for the following: Bureau services, facility rental, programs, agreements, restitution, violations, donations, reimbursements, interest, lease/concession payments or sale of items. It does not include Performance Guaranties for concessionaires (i.e. Bank Assurity, Performance Bond) or items that are billed, and collected for payment, by the Comptroller (i.e. Leased Campsite or Houseboat or Right-of-Way Renewals). These items are not processed through the Reservation and Revenue Program, and are handled by the Bureau’s Park Operation and Maintenance Division’s Program Services Section. Payments include all paper and coin currency, check, money order, traveler’s checks, credit card and gift card payments.


I. Requirements for Collecting Revenue and Managing CASH DRAWERS

A. All revenue must be entered the Bureau’s Reservation and Revenue Program (“ReservePA”). B. All park staff receiving revenue directly from customers must have a ReservePA account and be

responsible for entering money collected. The exception to this requirement is park staff that is handling revenue from a remote location that processes revenue via a cash register. In addition, staff must be aware of the Acceptance – Collection of Fees policy (7003-005). A signed copy of the Payment Card Information Security Guidelines must be on file in Central Office with the PRRS Section. The Payment Card Information Security Guidelines, form 6000-FM-SP0558 can be found at http://intraparks/Operations/Forms/SP_Forms_List_Page.htm.

C. Before a financial transaction is processed, an employee must log into ReservePA and open a cash drawer. A cash drawer should not be opened unless a financial transaction will immediately occur.

D. A financial transaction may only be processed by an employee who has logged into ReservePA

using his or her own username.

E. Revenue must be entered immediately into ReservePA by the employee who collected the revenue. Volunteers are not permitted to collect Commonwealth revenue. In the event the internet is down, or unavailable, a hand written receipt (staff can use the knuckle buster credit card receipts) should be provided to the customer and the revenue must be entered into ReservePA upon restored connection. Field receipts are to be entered in to ReservePA as feasible, but prior to the employee’s end of shift. Revenue from cash register sales should be entered into ReservePA as a point of sale transaction(s) at the end of the employee’s work shift when feasible. Regardless of the amount of revenue on hand, if the funds cannot be entered that day, they are to be secured in the park depository safe and/or the local bank’s night depository and processed the next business day.

F. For entry of revenue from cash register sales, please see Section II. G. The “Make Payment” step of a Reserve PA financial transaction should not be completed until

the staff has the method of payment (cash, check, credit card, traveler’s check, money order or gift card) physically in hand. This will prevent issues for staff, should a customer change their mind after telling staff the form of payment.

H. Park staff is required to use a detector pen on bills greater than or equal to $20. When a suspect

bill is encountered, staff is not to accept the bill as payment and should ask customer for another form of payment, no action is to be taken towards the customer that presented the bill. If a suspect bill is collected mistakenly or received in an honor envelope, staff is to alert the park manager or DCNR Ranger for processing and can contact PRRS section for guidance.

• Detector pens can be utilized on suspect bills of less than $20, but it is not required.

• When marking a bill with the detector pen, a small mark will turn yellow, indicating the bill passed the test.

• In the event the mark turns black or dark brown the bill is suspect. The local bank can assist with verification, prior to deposit, if an accepted bill is suspected to be counterfeit.

http://intraparks/Operations/Forms/SP_Forms_List_Page.htm


• Detailed instructions on features of currency can be found on the US Secret Service page: http://www.secretservice.gov/know_your_money.shtml

I. Checks of any type are never to be “cashed.” “Cashed” is defined as exchanged for or converted

into the form of bills (currency) or coins. J. Overpayments by either a personal/business check or credit card are not permitted.

• In the event a personal check has been written out by a customer for an overage and they are unable to provide another check in the correct amount or another form of payment, the additional money can be entered into ReservePA as miscellaneous revenue and then refunded to the customer in the form of a check, which will be mailed from central office after the customer’s check has been deposited and cleared the bank. This can take 6 to 8 weeks from the time processed in ReservePA.

K. If a customer overpays using cash, money order, or traveler’s check, the amount of overpayment

may be returned to the customer in cash as long as the park staff’s drawer has available cash in it. If the cash drawer belonging to the employee processing the transaction does not contain sufficient funds to return the full amount of overpayment to the customer in cash, a gift card validated (“issued”) for the amount of the insufficiency may be offered to the customer. ReservePA will consider both the opening change fund and the amount collected when permitting cash refund. If the customer refuses a gift card, overpayment cannot be accepted; another form of payment must be provided. • The amount of cash that is considered sufficient may be determined by the Park Manager. • All cash in an employee’s cash drawer may be considered when determining sufficiency,

including the change fund.

L. All sales to organizations, regardless of being check or cash, must be tied to a VIP for the organization. Utilizing the generic VIP number and generic name is prohibited.

M. All check sales must be tied to a VIP in case of insufficient funds.

N. When a financial transaction is completed, a receipt must be provided to the customer, with the exception of honor envelope payments that have been entered after the customer has left the park. If payment was made by credit card and the customer is present during the sale, staff is required to obtain a signed copy of the receipt to be retained at the park.

O. If an employee opens a cash drawer in ReservePA, he or she must reconcile the revenue

collected by closing the cash drawer at the end of the work shift. The cash drawer must be closed at the end of every work shift even if the amount of revenue collected is $0.

P. If an employee miscounts collected revenue when closing his or her cash drawer in ReservePA

or the employee’s cash drawer contains an overage or shortage of revenue, the employee must explain the discrepancy by entering a comment into ReservePA during the cash drawer closing process.

• Any instance that there is a shortage in excess of $100.00 an incident report is required along with regional notification.

• Where a pattern of shortages from a staff member appear during the season that totals in excess of $100.00 an incident report is required along with regional notification.


• For instances that require an incident report, a shortage is defined as having less revenue than processed in the Reservation System. This would require use of the overage/shortage radio button. This does not include deficiencies as a result of a Reservation System error. Deficiencies in the Reservation Program need to be verified by the Reservation and Revenue Section Chief as true error of the system.

• The following situations do not warrant an incident report, however contacting the ReservePA staff for instruction must occur for corrections in the following situations: o System does not allow a return or void of a sale (i.e. Marina payments) o Staff makes an error in correcting the cash drawer (i.e. doing a shortage when a

miscount could be utilized), o Staff processes a check as cash, or vice versa, and when revenue staff correct they

utilize the overage/shortage button to correct. Q. All revenue on hand, including change fund, must be placed in a secure safe overnight. Only

state park revenue is permitted to be maintained in a Commonwealth safe. Park Friends Group revenue or personal funds are not permitted in the Commonwealth’s safe.

R. Commonwealth Employees are not to collect revenue for Friends Groups or other groups. S. Cash Drawers should only be opened when conducting sales transactions, or for a justifiable

reason (e.g. putting change drawer in at beginning of shift, count down at end of shift).

II. Requirements for Managing CASH REGISTER SALES with Daily Amounts of Cash being processed Exceeds $500.00

State Parks that are using cash registers to process sales in locations that do not have internet access, therefore, not permitting the use of ReservePA, yet potentially taking in over $500 in cash on any given day, are to handle the revenue as follows in this section. The following process is to be used as a guide with the park manager having the flexibility to adjust the process and forms to work within the restraints of staffing, operation, and budget. The park manager is to document procedures that are specific for their respective operational location, and review procedure with the Regional Office

A. Cash registers sales are to be reconciled daily for each staff person assigned to process sales prior

to entry into ReservePA. A completed Daily Reconciliation Report is required for each Z tape report from the cash register.

B. Staff is to enter all sales in to a programmable key cash register that is set up on the parks price

schedule and sales items. If staffing allows, the cash register should be user programmable for staff to log on and off.

C. Parks are to have a designated change fund ($100 to $1200) for these operations that is separate

from the office/contact station change funds. During the off season this change fund amount is to be deposited in to the park’s local bank account and then withdrawn by the park manger when preparing to open for the season.

D. Staff assigned to the cash register/cash drawers will verify their beginning balance prior to opening up operations. For cash registers, this amount is to be marked on the Daily Reconciliation Report and must match their change fund for that location (i.e. contact station fund, office fund, pool fund, etc.).


E. A Cash Register Drawer should only be opened when conducting sales transactions, or for a justifiable reason (e.g. putting change drawer in at beginning of shift, calculating pool capacity, count down at end of shift). These openings must be documented on the Daily Reconciliation Report as to why the drawer was opened and any documentation (i.e. X1 reports, voids, etc.) should be attached.

F. The park manager will designate additional staff, as part of their operational guidelines, to provide breaks and cover lunches for staff assigned to a cash register. If a second register is available, it must be utilized for the relief person’s transactions. All staff shall be identified, along with the time they covered the location, and their clerk/operator number assigned, on the Daily Reconciliation Report. If a second register is not available, when employees sign off for their lunch/breaks, a count of the cash on hand should occur and an interim deposit completed.

G. When revenue from cash register sales is entered into ReservePA as a point of sale transaction(s), the total revenue entered must exactly match the total revenue that is on hand, and relocated to the office through interim deposits. This amount must be verified and signed off by the staff member responsible for the register operations. If there is an overage or shortage of revenue compared to the cash register, the discrepancy must be explained on the Daily Reconciliation Form.

• Where a pattern of voids and/or cancellations from a staff member appear during the season that totals in excess of $100.00 an incident report is required along with regional notification.

• When a pattern of No Sales and X-Reports is observed, and no justification or inadequate justification is provided, an incident report is required along with regional notification.

H. When cash register amounts exceed $2,000 not including the beginning/opening balance an

interim deposit of the cash is to be done. The park manager has the authority to set the interim deposit amount lower based upon the particular parks situation and staffing. This amount should be noted in the parks operational guidelines for the location, and reviewed by the Regional Office.

I. In the event the parks operation guidelines require the use of interim deposits, one of the below processes is to be followed. In addition, a record of these must be maintained and attached to the Daily Reconciliation Report. When a park uses the lockable bank bags, only park managers and revenue role staff shall have access to the keys.

• A select amount of cash would be withdrawn from the cash register and counted by the clerk on duty. This amount would then be verified by another staff person and placed in sealed envelope or lockable bank bag along with the completed Interim Deposit Form for transport to the park office.

Or • In situations where the park manager deems the remote location is unsafe for counting

revenue during operational hours, a selected amount of cash (for example all $20’s and large bills) would be pulled from the cash register and deposited in to a numbered lockable bank bag. The bag number is to be noted on the clerks Daily Reconciliation Form, along with the person transporting it back to the park office. Bags must be locked prior to transport.

J. Interim deposits are to be transported to the park office by Park Managers and/or DCNR Rangers

when feasible. In situations where staffing prohibits having a DCNR Ranger/Park Manager


available to transport revenue, the park manager is to designate staff that will be responsible for handling this and note in the park’s operational guidelines. These interim deposits are to be placed in the parks depository safe.

K. The interim deposits are to be processed by a park manager or revenue role staff person the same

day or at the latest the following business day. In seven day a week operations, such as parks during the summer season, this should be the next day. The revenue is to be entered in to ReservePA as follows for these interim deposits.

• A separate/new cash drawer per day for all of the days interim deposits associated with the cash register Z tape is to be opened just for processing these deposits.

• The cash from each interim deposit is to be counted and entered as a quantity of 1 for $X.XX. Add a comment stating the clerk’s name that was operating the register and deposit amount or if using locked bags the clerk who operated the cash register and bag number. For example, park is entering 4 interim deposits; the cash drawer must have four transactions associated with that drawer (i.e. For a $8000 drawer, there should be at least 4 interim deposits. Sale 1 for $2000, comments: Joe Smith, bag 1; Sale 2 for $2000, comments: Joe Smith, bag 2; Sale 3 for $2000, comments: Joe Smith, bag 3; Sale 4 for $2000, comments: Joe Smith, bag 4.)

• Once all the interim deposits are entered for that particular clerk’s daily take, the cash drawer is closed. An additional copy of the cash drawer is to be printed out and attached to the clerks Daily Reconciliation Form.

L. When the interim deposits entered in to ReservePA exceed $2,000, the revenue is to be taken to

the bank that day or the following day by either a park manager or DCNR Ranger. At no time is the large amount of cash to be kept in the parks depository safe for more than 24 hours.

• If the night depository is used, a ReservePA deposit slip will be created after the fact for only the revenue deposited into the night depository.

• The DCNR Ranger/Manager will provide the revenue person with the cash drawer reports that were dropped off at the night depository for matching up with the deposit slip that the bank provides to the park on the next business day.

• The revenue role person would verify the cash drawers and create a ReservePA deposit slip for only those drawers deposited and then update the bank book.

• In the event of a discrepancy between what was deposited in the night deposit and what the bank slip states, the park manager will need to work with the bank on resolving the conflict.

M. Cash register clerk is responsible to close out the cash register at the end of their shift, count

revenue, and complete the Daily Reconciliation Form. Cash register clerks are responsible for rendering all sheets of 20 tickets, or individually utilized tickets from the sheet of 20 tickets used during their shift, voided and unable to be reused. These should be attached to the Daily Reconciliation Report. Any X-tapes should be attached to the Daily Reconciliation Report with a reason why the tape was run. Depending on the parks staffing situation and noted general operational guidelines, the revenue should be handled using one of the following two methods:

• If the attendant and a second person verify the revenue on hand the money can be transported via a cash box, envelope or bank bag. Daily Reconciliation Sheets should be signed, not initialed, by the clerk doing the initial count and signed by the person verifying the amount.


Or • If the operation only has the attendant closing out at the end of the shift and transporting

the revenue to the park office, the money must be transported in a lockable bank bag or cash drawer.

N. The close out is to be transported to the park office at the end of the day by staff as designated by

the park manager per the parks guidelines and placed in the depository safe.

O. Either the park manager or revenue role person will remove the daily close out from the safe for entry into ReservePA. If the staff person had to work the remote location with the cash register, they cannot reconcile their own drawers. If another staff person with a revenue role is not available at the Park, a Regional Revenue Role must review and sign off on the reconciliation. In the event the previous day’s close out exceeds $5,000 it must be transported to the park’s bank and deposited.

• The revenue will either be entered by the staff person removing the cash register close out or assigned to the office clerk to enter into ReservePA. The revenue will be confirmed by the person entering it and input as a POS sale, quantity of one, and tied to the parks ReservePA VIP number.

• The Daily Reconciliation Form and Z tape will be matched up with any interim deposits that were done. All paper work will be provided to the person assigned to reconcile the cash register sales as determined by the parks operational guidelines.

• The Daily Reconciliation Form should document any voids, cancellations, and no sales that occurred during the day. These should also be identified on the register ledger tape if the void button is inoperative. If the void is used for any reason, a justification must be recorded on the Daily Reconciliation Form for manager review.

P. The parks reconciler, as specified in the parks general operational guidelines, will complete the

Daily Reconciliation Form with the associated Interim Deposit Reports. Any corrections by the Revenue Role must be documented and signed off by the staff person prior to submission to the park manager. In the event there is a discrepancy between the cash collected and the Z Tape from the cash register the park manager is to be advised verbally and via the Daily Reconciliation Form. The Daily Reconciliation Forms, used tickets and supporting documentation must be available, and will be reviewed during the park inspections.

Q. Staff will complete and maintain the Operation Summary Sheet/Form. This sheet/form will be

reviewed during the park inspections.

R. Park Managers are required to review and sign off on the Daily Reconciliation Form. An incident report is required if either of the following occurs:

• In the event of a shortage in excess of $100.00 in single daily cash register report. • A pattern of shortages with a staff member over the course of the operating season that

totals in excess of $100.00 • A pattern of voids and/or cancellations by a staff member over the course of the operating

season that totals in excess of $100.00.

S. The Daily Reconciliation Form, Interim Deposit Reports, and Detailed Cash Register Receipts, and Z Tapes are revenue records. These records must be retained for 7 years.


T. Any sheets of 20 tickets unused at the end of season should be documented and destroyed. The following items must be included in the documentation: the date and document numbers destroyed, the method of destruction, the name, title and signature of the personnel who are conducting the destruction and the personnel that witnessed the destruction.

U. The following information is required to be maintained and used by the park in the operation. Parks can set up the forms to fit their operational needs. However, the noted information is the minimum that must be included with the parks forms.

• Daily Reconciliation Report - date, beginning balance, interim deposits, total cash received, Z tape total, attendance, attendant, name of reconciling staff, and remarks area for issues and discrepancy justification

• Interim Deposit Report – date, amount and/or lock bag number, attendant, and staff transporting deposit

• Operation Summary Sheet – date, attendant, interim deposits, transporting staff, total revenue, cash register Z Tape revenue total, shortage/overage, staff covering breaks/lunch, and incident report completed.

Date Attendant Interim Deposits

Transporting Staff

Total Actual

Revenue

Cash Register

Tape Totals

Shortage (-$) or

Overage (+$)

Void/Cancellation Amt.

Staff Covering Break(s)

Incident Report Done (Yes, #)

$ - $

- $ -

$ -

$-

V. If the cash register becomes inoperable, a suitable backup should be utilized to continue sales. If

not, a Tally Sheet must be utilized during the cash register failure until the unit can be repaired.

W. The Bureau recommends that the following Model cash register be utilized for all future register purchases: Casio Model TE-2200 with the CF or SD card option. Contact the Reservation and Revenue Chief for information on what features should be enabled prior to programming.

III. Requirements for DEPOSITING Revenue into a Depository Account

A. Deposits may be made at any time; however, revenue must always be deposited within two weeks of the date it is collected.

B. A deposit must be made during the business day following the day accumulated revenue on hand

exceeds $500.00 per the Commonwealth’s Management Directive 305.5 Amended. The deposit is to be transported to the bank by staff as designated by the park manager per the park guidelines. For larger amounts, and the safety of staff, it is recommended that this be done by a DCNR Ranger or Park Manager. This amount does not include the change fund amount that is approved for each park.

C. Only revenue from balanced cash drawers may be included in a deposit. ReservePA will enforce

this rule and if a problem exists with a cash drawer staff should contact the Reservation Section if assistance is required.


D. Revenue from an unbalanced cash drawer must be adjusted in ReservePA before it can be deposited.

• If the amount of revenue in the unbalanced cash drawer was incorrectly reported during the cash drawer closing process due to a miscount, and the amount of revenue physically in the cash drawer truly matches the transaction balance, the “Counting Error” adjustment option should be used.

• If the amount of revenue physically in the cash drawer truly does not match the transaction balance, the “Cash Drawer is Over/Short” adjustment option should be used.

• If a cash drawer contains both a counting error and an overage or shortage of revenue, the counting error must be adjusted prior to adjusting the overage or shortage. After a cash drawer is adjusted using the “Cash Drawer is Over/Short” option, no further adjustments to the cash drawer will be possible.

E. Prior to depositing revenue, a deposit record must be created in ReservePA using the Cash

Drawer Management function. The revenue that is deposited MUST exactly match the ReservePA Deposit Ticket (Date of deposit, Amount, total cash deposited, total check deposited and total amount deposited). The exception to creating the deposit record in ReservePA is permitted when the park uses the night depository for handling excessive cash. In these cases the deposit slip should be created in ReservePA the next business day. Adjustments to deposits are not permitted and are always made through the individual cash drawers. Any adjustment to the revenue being deposited is made at the cash drawer level, no exceptions.

F. Parks should not hold revenue, or fail to deposit revenue, to increase their change funds. Please

see Management Manual VII, 7003.004 Change Funds on how to request an increase in their change funds.

IV. Requirements for TRANSMITTING Revenue to the Office of the Comptroller

A. Revenue should not be transmitted sooner than two business days after the date of deposit; this will ensure that the deposit is effective prior to transmittal and will help avoid overdraft fees. Park Managers should verify with their local bank on when the revenue becomes available after depositing.

B. Transmittals will not be made more frequently than once per day; however, revenue must always

be transmitted within one month of the date of deposit. Transmittals should be limited so as to reduce fees charged to the Bureau for Transmittals.

C. Revenue must be transmitted during the week following the day deposited revenue exceeds

$5000. D. The total revenue to be transmitted should be adjusted to match the total revenue available for

transmittal. • Interest accrued since the previous transmittal should be added to the total revenue to be

transmitted under the Adjustments as Interest Earned. • Fees charged by the financial institution since the previous transmittal, and deposited

checks that could not be processed due to non-sufficient funds, should be deducted from the total revenue to be transmitted under the Adjustments as Bank Fees.


• Amount of a non-sufficient returned check should be deducted from the total revenue to be transmitted under the Adjustments as NSF.

• Any other adjustments adding to or deducting from total revenue to be transmitted under the Adjustments as Misc is only to be used only when pre-approved by the PRRS Section.

E. Any minimum balance required by the financial institution must remain in the depository

account after transmittal. See Management Manual VII, 7003.002 Depository Accounts for the process to request a change in the park’s minimum balance.

F. Revenue is to be transmitted electronically by telephoning the Commonwealth’s bank and

requesting a transfer of funds from the depository account. Verify bank balance prior to transmitting.

G. When transmitting revenue electronically, a transmittal record must be created in ReservePA

using the Deposits Management function. The revenue that is transmitted electronically must exactly match the ReservePA transmittal record. See Management Manual VII, 7003.003 Electronic Transmittal for step-by-step instructions on how to process the transmittal in ReservePA.

H. When the “trace number” for a transmittal is received, it should immediately be entered into the

ReservePA transmittal record and the ReservePA transmittal process should be completed. I. If an error occurs with the call, see Management Manual VII, 7003.003 Electronic Transmittal

for how to correct or cancel the transmittal. Additionally contact the Reservation and Revenue Section Chief if the transmittal was processed in ReservePA.

V. Requirements for Maintaining Depository Account Records

A. A record of all depository account transactions must be maintained. This record may be in written form (a bank book) or electronic form (a spreadsheet) and must include the following:

• The amounts of deposits, interest accrued and any other additions to the balance of the

depository account. • The amounts of transmittals, fees charged by the financial institution, deposited checks

that could not be processed due to non-sufficient funds and any other deductions from the balance of the depository account.

• The date of each recorded transaction.

B. The employee maintaining the record of depository account transactions is responsible for verifying that a statement of account is received from the financial institution each month. If a bank statement is not received in a timely manner, the financial institution must be contacted.

C. The record of depository account transactions must be reconciled with each bank statement

received from the financial institution. Reconciliation of the bank account must occur within two weeks of the receiving date of the statement, and shall be completed using the Reconciliation of Depository Account form located at the end of this document. This form is also available electronically on the Parks Reservation and Revenue Section IntraParks page.


D. Following reconciliation, the Reconciliation of Depository Account form shall be attached to the

corresponding bank statement and reviewed by an authorized supervisor. The authorized supervisor must sign and date the form to acknowledge review.

E. Bank statements and all attachments thereof shall be retained for a total of seven years. At the

end of the seventh year of retention, these documents are to be destroyed.

VI. Safe Requirements

A. All state parks are required to have a safe in the park office. For State Park Complexes, the safe requirement depends on their operational needs and set up. In the event of any issues with the safe requirement park managers are to advise their supervisor who will work with the regional administrative officer who will work with central office to determine their needs.

• If the satellite park has a revenue role person and revenue is maintained overnight, a depository safe is required.

OR • If the satellite park does not have a manager or revenue role person and only the change

fund and other lockable items are kept at that location overnight, a small safe is required, but does not have to be a depository safe. Note: All cash drawers that are processed each day are to be transported back to the complexes main park office and are not to be kept at the satellite park location.

OR • If the satellite park has no revenue (change fund or collected money) maintained in the

satellite office overnight, no safe is required for that location.

The type of safe depends on the amount of revenue processed annually by the park and by the number of staff handling revenue.

• Parks that have annual revenue received in excess of $5,000 and/or three (3) or more staff handling revenue is to have a two compartment safe with a depository area that only park managers and revenue role employees have access to or two safes. Park operations using two safes, only one safe is required to be a depository safe

• Parks that have less than three employees handling revenue or that take in less than $5,000 are required only to have at a minimum a one compartment safe.

B. The two compartment safe will allow the revenue to be secured while providing another area in the safe for other staff to access items such as the change fund, launch permits, and other items that require safe keeping, but staff needs access to.

C. The two compartment safe is to have a depository slot, drawer, or rotary bin to allow park staff to

deposit cash drawer revenue in to the safe that only park managers and revenue role ReservePA users have access to.

D. Park operational guidelines will determine whether or not the change fund is included with the revenue that is deposited in to the depository section of the safe or not.


E. Safe combinations are required to be changed when a staff member having access has

transferred, terminated, or retired. Combinations are required to be changed by the end of the season, once the last seasonal employee that has access is placed on LWOP.

F. Safes can be purchased through Gardall (www.gardall.com) or AMSEC (www.amsecusa.com) and are not recommended for purchasing through Grainger at this time. The safes in Grainger are small and not of a professional/business quality weighing less than 120lbs. To purchase a safe from other than Grainger can be done as follows.

• Check out the various depository safes under bullet G and determine the size and style that will meet the park’s needs.

• Get a quote including delivery • Process the purchase • Use the following Justification: PURCHASE MADE IN ACCORDANCE WITH COM

MANUAL M215.3 & MGT. DIRECTIVE 310.23 AMENDED [COM PURCHASING PROGRAM]. Safe is to be used at ______ State Park and will allow the revenue to be secure while providing another area in the safe for other staff to access items such as the change fund, launch permits, and other items that require safe keeping, but general staff need access to. (if one compartment safe then leave out the “another area for other staff”) *NOTE: if not using Contracted vendor you must add note; “DGS waiver approving this purchase is on file with the Central Office Procurement Division.”

* When a Visa payment made this note must be added when the charge is being verified, coded and justified in the PNC active pay as follows

• Open the View & Edit Transaction Details (the pencil on the paper icon) • Open comment section and make the note there.

* When Non PO is used just add the note following the Justification.

G. In determining the type of safes, parks using lockable bags, will need to use a rotary type depository safe whereas parks using envelope size closeouts can use a front loading deposit door. Some recommended safes are as follows, but parks have the flexibility to work with their local locksmiths to find a safe that meets their size and needs.

• AMSECU Depository and cash management safes o Models DSF3214, DSF2731, BWB3020FL, and BWB4020FL o Either a combination or electronic function locking mechanism

• Gardall Depository Safes o Models DS-3920-G-CC, FL-1337, and RC-1237 o Either a combination or electronic function locking mechanism. The

combination lock is standard

VII. Field Receipts

A. In order to provide better customer service and deal with reduction in staff, parks are permitted to use field receipts (SP 6000-FM-SP0001) when issuing launch permits to the general public.

B. Park staff that issue a launch permit that are at a location that prohibits entry in to ReservePA are required to complete the field receipt, provide the customer with the permit and a copy of the


receipt. They are to advise the customer that the launch permit paper work and, or, a ReservePA receipt will be mailed to them.

C. The staff member is required to enter the sale in to ReservePA prior to ending their shift. Staff is prohibited from giving the field receipts and revenue to another employee for processing.

VIII.Outdoor Program Services Program Honor Envelope

A. Staff who are conducting programs at remote locations are encouraged to require pre-registration for programs where a fee is being collected. This will allow revenue to be processed by staff with ReservePA roles.

B. If the collection prior to the program is not available, a fellow staff member with ReservePA roles can collect the revenue for processing via the use of field receipts at remote program locations and transport for entry into ReservePA.

C. If an employee with ReservePA access is unavailable, for park programs at remote locations only, the use of a “program honor envelope” will be permitted.

• The employee can provide the program honor envelope to the patron. • Patrons will be directed to place the fee in the envelope, seal it, and place the envelope in

a locked drop transport box. The employee can transport the revenue to the park office in the lock box. http://www.sentrysafe.com/Products/286/UC-025K_Drop_Slot_Safe is an example of the type of drop box to be utilized. Cash boxes without a lock and drop slot are not permitted.

• Staff members at the office should have a key to open the box and process the entries in ReservePA. In no case should an employee without ReservePA access be given a change fund, or the keys to the drop box.

• The envelope should have the patron’s information (name, email address, mailing address, phone number, and amount in envelope).

• It is the program employee’s responsibility to secure the lock box during the program component.

D. Only cash and checks will be accepted in the field. Credit cards payments in the field are

prohibited.

IX. Security Camera Remote Locations

A. Security Cameras are in place at the following operations: • Caledonia Pool Booth • Codorus Pool Booth • Codorus Marina • Frances Slocum Pool Booth • Lackawanna Pool Booth • Little Buffalo Pool Booth • Nockamixon Pool Booth

B. Security cameras are at these locations for visitor and staff safety and should be maintained regularly.

C. Security Cameras should be tested for operation, prior to the start of the operational season, to ensure they are working properly. This operational test should occur far enough in advance to allow any necessary repairs to be made prior to the opening of the season. This includes

http://www.sentrysafe.com/Products/286/UC-025K_Drop_Slot_Safe


ensuring that the video is recording onto the DVR and the battery back-up is operational. Verification should be sent to the appropriate assistant regional manager by the Monday before operations start.

D. Security Cameras, and DVR’s, should be checked periodically through the season to ensure that they are operational. Operational problems should be reported immediately to the park manager and routed through Region. Periodic checks and maintenance must occur at a minimum of once a month during the operational period. It is recommended this occur prior to any major event/holiday weekends. Additional requirements may be mandated due to operational needs, or situational needs, by the Regional Office.

E. Within twenty-four (24) hours of closing the seasonal operation for the season, the units should be turned off and secured for the off-season per the manufacturer’s instructions.

X. Monetary Donations

A. Donations are considered revenue and need to be entered into ReservePA. B. When a patron wishes to make a donation to a specific park, they should be entered under

“Donation-Park Specific”. These can be made at the park level. A receipt should be provided to the donor.

C. When a patron wishes to make a donation to the Bureau as a whole, donations should be entered under “Donation-General”. This will allow it to be directed to the general fund for the Bureau. A receipt should be provided to the donor.


RECONCILIATION OF DEPOSITORY ACCOUNT

Date of bank statement: Last 4 digits of account number: 1. BALANCE PER YOUR DEPOSITORY ACCOUNT RECORD ................................ 1. 2. Interest accrued, as indicated on bank statement Record interest in your depository account record ...................................................... 2. 3. Fees charged by financial institution, as indicated on bank statement Record fees in your depository account record ............................................................ 3. 4. NSF checks not yet recorded in your depository account record Record NSF checks in your depository account record ............................................... 4. 5. ADJUSTED BALANCE PER YOUR DEPOSITORY ACCOUNT RECORD (Item 1 plus item 2, minus items 3 and 4) .............................................................................. 5. 6. Deposits effective after date of bank statement

a. Deposit number ........................................................................................ 6.a. b. Deposit number ........................................................................................ 6.b. c. Deposit number ........................................................................................ 6.c.

7. Transmittals effective after date of bank statement

a. Transmittal number .................................................................................... 7.a. b. Transmittal number .................................................................................... 7.b. c. Transmittal number .................................................................................... 7.c.

8. BALANCE PER YOUR DEPOSITORY ACCOUNT RECORD AS OF DATE OF BANK STATEMENT (item 5 minus items 6.a, 6.b, and 6.c, plus items 7.a, 7.b, and 7.c) ... 8. 9. Balance per bank statement ................................................................................................ 9. 10. DIFFERENCE BETWEEN YOUR DEPOSITORY ACCOUNT RECORD AND BANK STATEMENT (item 8 minus item 9) ..................................................................... 10. 11. If item 10 does not equal zero, investigate and explain the discrepancy:

Prepared by: Name Signature Date

Reviewed by: Name Signature Date

APPENDIX O

AWO SPECIAL EVENT

AND PRICING WORKSHEET

Bald Eagle Nature Inn Discounts & Special Events

Overnight Discounts Rate Sales Channels

AAA/AARP 10% AllCorporate 15% AllGroup 10 10% FieldGroup 15 15% FieldGroup 25 25% FieldActive Duty Military 10% AllGovernment 30% All

Stay Limits Nights SeasonSaturday Night 2 SummerSaturday Night 2 Fall

Minimum Weekend Nights with regular pricing

Mim. Nights

Release Mim Stay

Rate Dates for

2017

Rate Dates for

2018

Rate Dates for 2019

President's Day Weekend 2 Friday prior week

2/18 and 2/19

2/16 and 2/17

2/16 and 2/17

Easter Weekend 2 Friday prior week

4/14 and 4/15

3/30 and 3/31

4/19 and 4/20

Mother's Day Weekend 2 Friday prior week

5/12 and 5/13

5/11 and 5/12

5/10 and 5/11

Holiday/Special Event Mim. Nights

Release Mim Stay

Rate Dates for

2017

Rate Dates for

2018

Rate Dates for 2019

Penn State Graduation 2 N/A 5/5 and 5/6

5/4 and 5/5

5/3 and 5/4; 5/10 and

5/11

Memorial Day Weekend 3 May 15 & May 22

5/26, 5/27, 5/28

5/25, 5/26, 5/27

5/24, 5/25, 5/26

Summer Saturdays 2 N/AFriday and Saturday

Friday and Saturday

Friday and Saturday

July Fourth 2 N/A N/A N/A N/A

Labor Day Weekend 3 Aug 15 & Aug 22

9/1, 9/2, and 9/3

8/31, 9/1, and 9/2

8/30, 8/31, and 9/1

Columbus Day 0 N/A 10/8 10/7 10/13

Thanksgiving 2 15-Nov

11/22 & 11/23

11/21 & 11/22

11/27 & 11/28

Christmas Holiday 2 15-Dec N/A N/A N/A

New Years Holiday 2 22-Dec12/30, 12/31, 1/1/18

N/A N/A

Mtg. Room Discounts Rate ChannelsMulti-Rental 40% FieldRoom w/Food Service 50% FieldDCNR Group 10% Field7 Days a week None (Innkeeper to avoid premium nights)

Dates Exclusions7 Days a week None7 Days a week None

Last Thursday in November, rates apply to Wednesday to Saturday. In 2017 and 2019 this weekend coincides with PSU Football Weekend. The appropriate football rates are charged on Fri/Sat. in 2017 and 2019

Wed/Thur or Thur/Fri or Fri/Sat

Applicable only if holiday involves the weekend Fri/Sat or Sat/Sun



Weekend prior to first Monday in September Fri/Sat/Sun or Sat/Sun/Mon

Sunday prior to Columbus Day Holiday to be charged N/A

First 2 weekends in May Fri/Sat or Sat/Sun

Weekend prior to last Monday in May Fri/Sat/Sun or Sat/Sun/Mon

All Saturdays between Memorial Day and prior to Labor Day Weekend

Fri/Sat or Sat/Sun

Weekend prior to the Christian holiday Fri/Sat or Sat/Sun

The weekend that includes the noted Mother's Day. Fri/Sat or Sat/Sun

Definition Days Involved (First day of each example check in date)

Weekend dates prior to the presidents day holiday Fri/Sat or Sat/Sun

Monday through Thursday NoneMonday through Thursday Summer

DatesThe Saturday after Memorial Day thru the Saturday prior to Labor DayThe Saturday after Labor Day thru the Saturday after Thanksgiving Weekend

Definition Days Involved (First day of each example check in date)

7 Days a week None (Innkeeper to avoid premium nights)7 Days a week None (Innkeeper to avoid premium nights)7 Days a week None (Innkeeper to avoid premium nights)

Dates Exclusions

7 Days a week NoneSunday through Thursday Summer

Revised: October 1, 2016 Local Tax Rate = 2.50%

Mim Nights Date

Football Weekends with the nights being Fri/Sat or Sat/Sun (Rates apply to Fri & Sat) Only starred games have football rates! All

others have SUMMER PEAK Rates!

ROOM TYPE Weekday Weekend Weekday Weekend Weekday Weekend Weekday WeekendHoliday/ Events Football* 2 Saturday, September 2, 2017 Football: PSU vs. Akron^

Single Room $95.00 $120.00 $115.00 $140.00 $140.00 $165.00 $135.00 $160.00 $198.00 $223.00 2 Saturday, September 9, 2017 Football: PSU vs. Pittsburgh*Single Room Lakeview $105.00 $130.00 $125.00 $150.00 $150.00 $175.00 $145.00 $170.00 $210.00 $236.00 2 Saturday, September 16, 2017 Football: PSU vs. Georgia StateDouble Room $105.00 $130.00 $130.00 $155.00 $160.00 $185.00 $145.00 $170.00 $222.00 $250.00 2 Saturday, September 30, 2017 Football: PSU vs. IndianaDouble Room Lakeview $115.00 $140.00 $135.00 $160.00 $170.00 $195.00 $155.00 $180.00 $234.00 $263.00 2 Saturday, October 21, 2017 Football: PSU vs Michigan*Basic Suite $135.00 $160.00 $145.00 $170.00 $185.00 $210.00 $170.00 $195.00 $252.00 $284.00 2 Saturday, November 11, 2017 Football: PSU vs. RutgersSmall Suite $180.00 $205.00 $185.00 $210.00 $215.00 $240.00 $205.00 $230.00 $288.00 $324.00 2 Saturday, November 18, 2017 Football: PSU vs. Nebraska*Large Suite $220.00 $245.00 $230.00 $255.00 $255.00 $280.00 $250.00 $275.00 $336.00 $378.00 2 ^ Exception due to this being Labor Day weekend. Holiday Rates are charged.

Mim Nights Date



ROOM TYPE Weekday Weekend Weekday Weekend Weekday Weekend Weekday WeekendHoliday/ Events Football* 2 Saturday, September 1, 2018 Football: PSU vs. Appalachian State^

Single Room $95.00 $120.00 $115.00 $140.00 $140.00 $165.00 $135.00 $160.00 $198.00 $223.00 2 Saturday, September 15, 2018 Football: PSU vs. Kent StateSingle Room Lakeview $105.00 $130.00 $125.00 $150.00 $150.00 $175.00 $145.00 $170.00 $210.00 $236.00 2 Saturday, September 29, 2018 Football: PSU vs. Ohio State*Double Room $105.00 $130.00 $130.00 $155.00 $160.00 $185.00 $145.00 $170.00 $222.00 $250.00 2 Saturday, October 13, 2018 Football: PSU vs. Michigan State*Double Room Lakeview $115.00 $140.00 $135.00 $160.00 $170.00 $195.00 $155.00 $180.00 $234.00 $263.00 2 Saturday, October 27, 2018 Football: PSU vs IowaBasic Suite $135.00 $160.00 $145.00 $170.00 $185.00 $210.00 $170.00 $195.00 $252.00 $284.00 2 Saturday, November 10, 2018 Football: PSU vs. Wisconsin*Small Suite $180.00 $205.00 $185.00 $210.00 $215.00 $240.00 $205.00 $230.00 $288.00 $324.00 2 Saturday, November 24, 2018 Football: PSU vs. MarylandLarge Suite $220.00 $245.00 $230.00 $255.00 $255.00 $280.00 $250.00 $275.00 $336.00 $378.00 2 ^ Exception due to this being Labor Day weekend. Holiday Rates are charged.

Mim Nights Date



ROOM TYPE Weekday Weekend Weekday Weekend Weekday Weekend Weekday WeekendHoliday/ Events Football* 2 Saturday, August 31, 2019 Football: PSU vs. Idaho ^

Single Room $95.00 $120.00 $115.00 $140.00 $140.00 $165.00 $135.00 $160.00 $198.00 $223.00 2 Saturday, September 7, 2019 Football: PSU vs. Buffalo Single Room Lakeview $105.00 $130.00 $125.00 $150.00 $150.00 $175.00 $145.00 $170.00 $210.00 $236.00 2 Saturday, September 14, 2019 Football: PSU vs. Pittsburgh*Double Room $105.00 $130.00 $130.00 $155.00 $160.00 $185.00 $145.00 $170.00 $222.00 $250.00 2 Saturday, October 5, 2019 Football: PSU vs. Purdue*Double Room Lakeview $115.00 $140.00 $135.00 $160.00 $170.00 $195.00 $155.00 $180.00 $234.00 $263.00 2 Saturday, October 19, 2019 Football: PSU vs Michigan*Basic Suite $135.00 $160.00 $145.00 $170.00 $185.00 $210.00 $170.00 $195.00 $252.00 $284.00 2 Saturday, November 16, 2019 Football: PSU vs. IndianaSmall Suite $180.00 $205.00 $185.00 $210.00 $215.00 $240.00 $205.00 $230.00 $288.00 $324.00 2 Saturday, November 30, 2019 Football: PSU vs. RutgersLarge Suite $220.00 $245.00 $230.00 $255.00 $255.00 $280.00 $250.00 $275.00 $336.00 $378.00 2 ^ Exception due to this being Labor Day weekend. Holiday Rates are charged.

12/1/2016-3/13/2017 3/14/2017-5/31/2017 6/1/2017-8/31/2017 9/1/2017-11/30/2017 Dates noted

Winter Spring Summer Fall Premium Nights

Bald Eagle Nature Inn Pricing Worksheet for 2017, 2018, & 2019!Note this sheet does not include the $4.00 transaction fee, nor the state and local sales taxes.

12/1/2017-3/13/2018 3/14/2018-5/31/2018 6/1/2018-8/31/2018 9/1/2018-11/30/2018 Dates noted

12/1/2018-3/13/2019 3/14/2019-5/31/2019 6/1/2019-8/31/2019 9/1/2019-11/30/2019 Dates noted

Winter Spring Summer Fall Premium Nights

APPENDIX P

BUSINESS RULES

Revision: September 27, 2017

PA State Parks Central Reservation System Statewide Business Rules per Site Type & Active Network

Business Rule Category Inns Meeting Rooms

Reservation Definition

Single room reserved up to 14/21 consecutive nights depending on season. Summer Season: 1 room reserved for 14 consecutive nights Non-Summer Season: 21 consecutive nights

Single facility reserved for 1 day up to 5 consecutive days

Length of Stay

Minimums: 2-nights for Saturday night reservations during the summer season (Saturday after Memorial Day through the Saturday prior to Labor Day-can take a Friday or Sunday to make the two day booking), and during the fall season (Saturday after Labor Day through the Saturday prior to Thanksgiving Weekend-can take a Friday or Sunday to make the two day booking) and other designated special event time periods. Maximum:

Summer season: 14 consecutive nights (2nd Friday in June through the Thursday before the 3rd Friday in August.)

Non-summer season: 21 consecutive night’s maximum reservation period.

NOTE: 2-night minimum not required for walk in registrations. It should be recommended that customers call the inn ahead of driving out to confirm availability.

Minimum: 1 Day Maximum: 5 Days

Method of Payment

Call center: credit card, personal check, money order, and gift card Internet: credit card and gift card only Due on reservation: Full payment Window: <20 days prior to arrival require credit card and/or gift card if payment at the call center or on the public site. Field application will allow $0 payment up to the day prior to arrival. Day of arrival on will require full payment of credit card, personal check, money order, and gift card. Banking: Vendor deposits all money into State account. Park Collected Cash and Check deposited by park in local bank and then transmitted.

Call center: N/A Internet: N/A Due on reservation: Full payment Window: <20 days prior to arrival require credit card and/or gift card. Banking: Vendor deposits all money into State account. Park collected Cash and Check deposited by park in local bank and then transmitted.

Room Types

Single Room – 1 bed Double Room – 2 beds Basic Suite – 1 bedroom, and a pull-out Small Suite – 1 bedroom, a pull-out, and a kitchenette Large Suite – 2 bedrooms, a pull-out, and a kitchenette

N/A

Discounts

Discounts will be established based on the sales channel along with a use of percentage off the rack rate or flat rate discount on a per night basis. Innkeeper to have additional discounts to offer to customer to increase over night occupancy. Discounts that will be available across all sales channels include, but not limited to the following:

N/A


• AAA • Governmental • Corporate • AARP

Reservation/ Change Window

Maximum = 24 month prior to day of arrival. Minimum = 2-days in advance of arrival date for changes. Cutoff for reservations is 5pm on day of arrival. Internet opens with call center; 24x7 thereafter follows the above standards. Please note, reservations made at the maximum window (24 months to the day), or with a departure date after the maximum booking window, are not permitted to move, or cancel, their reservation for 22 days.

Maximum = N/A Minimum = N/A Internet N/A Call Center = N/A

Fee Policies (Change refers to Call Center and Transfer refers to Field)

Cancellation/Notification: $10.00 cancellation fee if cancelled >7 days prior to arrival. If <7days, customer is charged one night’s fee or $75.00, whichever is lesser. Call Center and web cancellation permitted to day prior to arrival, from day of arrival cancellation must be done by the field. Change request: $10.00 fee assessed for change in dates, sites, parks, or shortening stay requested at the call center. There will be no fee for adding days to existing reservation. No fees charged for changes requested by DCNR. Central call center cannot cancel reservations on day of arrival and thereafter. Internet cancellations are not permitted on day of arrival and thereafter Transfers: DCNR is permitted to change anytime after a reservation is made. A $10.00 fee assessed by the park for changing the arrival date by more than one day at the same park or transferring the reservation to another park. No fee for all other changes. For all cancel/change/transfers: If a reservation receives the weekly discounted rate, any change that results in shortening the stay, will cause the customer to lose the benefit of the weekly rate. A new daily rate will be calculated for the remaining dates, which will affect any amount refunded. Transaction Fee: A non-refundable fee (rate subject to change) will be charged for every reservation at the time the reservation is made. This must be collected at the time the reservation is paid.

Cancellation/Notification: $10.00 cancellation fee if cancelled >7 days prior to arrival. If <7days, customer is charged one night’s fee or $75.00, whichever is lesser. Change request: N/A Transfers: A $10.00 fee assessed by the park for changing dates, rooms, or shortening the stay. No fees charged for changes. A $10.00 fee assessed by the park for changing the arrival date by more than one day. For all cancel/change/transfers: If a reservation receives the weekly discounted rate, any change that results in shortening the stay, will cause the customer to lose the benefit of the weekly rate. A new daily rate will be calculated for the remaining dates, which will affect any amount refunded. Transaction Fee: A non-refundable fee (rate subject to change) will be charged for every reservation at the time the reservation is made. This must be collected at the time the reservation is paid.

Reservations per transaction

Unlimited reservations allowed per request (call center/public site/park) provided the contact has all required information for each room. Group reservations are not permitted through the call center and web. Groups wishing to reserve must contact the inn.

Unlimited reservations allowed per contact (park).

Reservation Season

Summer Season: 2nd Friday in June through the Thursday before the 3rd Friday in August. Other Peak Season: Penn State special events, holiday weekends, and designated special events. Off season: all other periods

Year-around for most. Property Mgr. can adjust season with regional approval

Walk-in Rentals

Entered into system at property level on 1st come 1st served. No minimums apply to first come first serve.

Entered into system at property level on a 1st come 1st served basis


Check-in / Check-out Time

Check-in: 3:00 PM Check-out: 11:00 AM

Variable: Park designates check in/out time when making reservation

Taxes In addition to the 6% lodging tax there maybe county and local taxes that need to be collected for each inn. These will vary between inns due to the locations being in different counties and townships.

N/A

Transaction Fees

Each reservation/site incurs a non-refundable transaction fee. No Transaction Fee/Reservation Fee for extensions. A Change Fee is incurred when change is requested by the customer and is not the fault of Active Network or DCNR or when done at the park by modifying the date by more than one day.

One transaction fee for any continuous stay. This includes extensions. If stay is split in half, for example an AM and PM Session, each separate group, require separate transaction fees.

APPENDIX Q

PAYMENT CARD INFORMATION (PCI)

SECURITY GUIDELINES

6000-FM-SP0558 4/2016 COMMONWEALTH OF PENNSYLVANIA

Department of Conservation and Natural Resources Bureau of State Parks

PAYMENT CARD INFORMATION SECURITY GUIDELINES

The following guidelines must be used when handling payment card information that is obtained during manual processing of payments, researching charge-backs, reconciling payments, or any other activity where payment card information is accessible to an employee of the Department. These guidelines are based on the requirements identified as part of the Payment Card Industry Data Security Standards.

• Before accepting card for payment, check signature on back of card. o If signature is not legible, ask customer for personal photo identification. o If card is not signed, ask customer for personal photo identification. o If signature line indicates “Ask for ID”, ask customer for personal photo identification.

• Check signature of receipt against signature on back of card or other form of identification. • Follow the Management Manual Policies.

o Cash Management (7003.001) o Acceptance and Collection of Fees (7003.005)

• Follow instructions regarding possible Payment Card Theft. • When not immediately needed to perform job functions, documents containing payment card

information must be secured in a depository safe. • Any documents containing payment card information must be shredded prior to disposal. • The card validation code (the 3-digit code on the back of the card) may not be stored. • Payment card information may only be transmitted via email when external secured email

encryption rules have been applied and followed. • Payment card information may not be stored in any computer files, on network drives, local

computers, or external storage media. • Depository Safes containing payment card information must be locked at all times with

access restricted to the Park Manager and employees assigned the Finance Role. • Documents containing payment card information must not be left unattended at any time. • Payment card information should not be written, copied, transmitted, or removed from work

areas for any purpose that is not directly related to the business operations of the Department or the Commonwealth.

DISTRIBUTION AND ACKNOWLEDGEMENT The Payment Card Information Security Guidelines are distributed to all Department of Conservation and Natural Resources’ (DCNR) employees that have been granted access to the Bureau’s Reservation and Revenue Program. Please sign your name on the line to indicate that you have reviewed the guidelines. Please read and become familiar with the contents of Policies mentioned above. These Policies may be viewed online at http://intraparks/ under Management Manuals, Bulletins, and Policies. If you have questions concerning payment card information security, please contact the Reservation and Revenue Section at 717-772-0234. Name (Print): _______________________________________________ Signature: __________________________________________________ Bureau/Work Location: _______________________________________ Date: ______________________________________________________

http://intraparks/

APPENDIX [R] LOST AND FOUND POLICY

1000.1000 LOST/FOUND PROCEDURES I. PURPOSE

This process applies to property lost or found in a state park. It does not apply to boats, motor vehicles, evidence or recovered property. Refer to:

• Management Directive Mgt. Manual Volume 2, Section 1000.2000 Boats • Management Directive Mgt. Manual Volume 2, Section 1000.0000 Evidence Procedures • 17 Pa. Code Chapter 11 (State Parks Rules and Regulations) • 75 Pa. Consolidated Statutes (Vehicle Code)

There is an important difference between finding truly lost property and coming into possession of property that the “finder” knows has been merely mislaid. Under section 3924 of the Crimes Code (theft of property lost, mislaid, or delivered by mistake):

“A person who comes into control of property of another that he knows to have been lost, mislaid, or delivered under a mistake as to the nature or amount of the property or the identity of the recipient is guilty of theft if, with intent to deprive the owner thereof, he fails to take reasonable measures to restore the property to a person entitled to have it.”

II. AUTHORITY

At common law, the finder of lost property has a valid claim to it against everyone except the true owner. However, in the case of In re Funds in Possession of Conemaugh Township, 562 Pa. 85, 753 A.2d 788 (2001), the Pennsylvania Supreme Court carved out an exception to this rule in the case of police officers. A police officer who finds lost property in the course of his duties may not assert a claim to it. The Department applies this exception to all commissioned park personnel.

III. DEFINITIONS

A. CUSTODIAL PERSON Employee is responsible for the storage and security of found property.

B. STORAGE FACILITIES

Storage Room/Cabinet: A facility capable of being securely locked where found property worth at least $50 may be stored. Receiving Locker: A storage locker capable of being securely locked where found property worth at least $50 may be temporarily stored prior to being placed into the Storage Room/Cabinet.

C. LOST/FOUND PROPERTY REPORT

The form (6000-FM-SP0408) used to document the reporting of lost and found property. D. LOST/FOUND PROPERTY LOG

The form (6000-FM-SP0409) used to log Lost/Found Property Reports. E. LOST/FOUND PROPERTY RECORD LOG BOOK

A logbook used for maintaining the original copies of the Lost/Found Property Reports & Logs. The logbook shall be a loose-leaf binder containing active records (property being stored) and inactive records (property that has been disposed of).

F. TAG

A label attached to found property containing the Report/Tag #.

IV. STANDARD OPERATING PROCEDURES A. GENERAL All property found and/or reported lost shall be documented utilizing the Lost/Found

Property Report (Appendix A). The Lost/Found Property Log (Appendix B) shall be utilized as an information access tool and for annual record keeping.

B. PROPERTY FOUND BY A VISITOR A visitor who notifies the park that he/she found property that appears to have been lost may

choose to either keep possession of it or leave it with the park. If the finder chooses to keep possession of the property, the park will record the finder’s name, address, and phone number as well as a description and estimated value of the property in the lost/found property report (Appendix A). The finder will be informed that the true owner always has a right to claim the property and that the park will contact the finder if the true owner claims the property.

A finder who wishes to leave found property with the park will be informed that he may

check back with the park office and may take possession of it if the true owner has not claimed it. The finder will also be informed that property that has not been claimed by either the true owner or the finder within 365 days of receipt will be disposed of.

C. PROPERTY FOUND BY AN EMPLOYEE OTHER THAN COMMISSIONED PARK

PERSONNEL An employee who finds lost property shall turn it in to the Custodial Person. If the true

owner has not claimed it within 365 days of receipt, the employee may claim it. Employees who find lost property should be informed that the true owner always has a right

to claim the property. D. PROPERTY FOUND BY COMMISSIONED PARK PERSONNEL Commissioned park personnel shall turn in property they find to the Custodial Person.

E. ENTRY & STORAGE Property worth less than $50: Items worth less than $50 may be received and tagged and

may be stored in an unsecured facility as deemed appropriate by the park manager.

Property worth at least $50: Items estimated to be worth at least the Custodial Person shall receive $50. When a Custodial Person is not available, found property will be tagged and logged into the lost/found property report and secured in a Receiving Locker. Only the Custodial Person shall have a key to the Receiving Locker and Storage Facility. This property may be stored jointly in an evidence storage area.

V. FINAL DISPOSITION A. CLAIMED PROPERTY Claimants who appear at the park will be required by the Custodial Person to sign the

original Lost/Found Property Report when property is released to them. In some cases, an owner may request return of property via mail. This may be done via

certified mail, return receipt, signed for by the owner. The signed receipt should be attached to the original Lost/Found Property Report, along with a notation in the comment section, e.g.: “Claimant/owner was unable to appear at the park and requested delivery via mail.”

Prior to authorizing the return of a firearm to the owner, the Custodial Person shall do a

Criminal History Record check to determine that the owner may legally own or possess the firearm.

B. UNCLAIMED PROPERTY Property custodians may dispose of property that has not been claimed by either the owner or

the finder within 365 days of receipt. Property shall be disposed of as deemed appropriate by the Park Manager. For example, it may be donated to charity, used by the park, or thrown away.

C. HEALTH/SAFETY HAZARDS Receipt of property that could pose a health or safety hazard should be immediately reported

to the Park Manager or designee.

APPENDIX S

FURNITURE PLAN

KITCHEN104

MULTIPURPOSEROOM

103LOBBY

102

ADMIN105

TRASHROOM

114

HOUSEKEEPING113

CORRIDOR111

FRONTDESK

106

VESTIBULE101

MENS109

WOMENS110

ELEC.ROOM

115

ADMINSTORAGE

107

STORAGE108

ELEVATOR

STAIR-1112

T-1

S-3TYP

TYP

S-2TYP

S-2

S-1

T-3

TYP

TYP

TYP

D-2(E-BIRD)

S-3

B

C

D

E

F

G

BEDROOM116 B

SUITE116

BEDROOM116 C

SINGLE118

BATHROOM118 A

SUITE119

BATHROOM119 A

BEDROOM119 B

SUITE117

BEDROOM117 B

BATHROOM116 A

BATHROOM117 A

VENDING/RECYCLING

127

CORRIDOR125

LOUNGE-1126

SINGLE120

BEDROOM122 B

SUITE122

BEDROOM122 C

BATHROOM122 A

BATHROOM120 A

SUITE123BEDROOM

121 B

BATHROOM121 A

BATHROOM123 A

BEDROOM123 B

STAIR-2130

KITCHEN124 D

INN-KEEPERSUITE

124

BEDROOM124 C

BEDROOM124 B

WALK-INCLOSET

WALK-INCLOSET

CORRIDOR128

LOUNGE-2129

D.1

SUITE121

N-1 TYP

S-4

S-5S-5TYP

TYP

D-1TYP

B-1TYP

T-6

S-6

TYP

TYP

BS-1

D-1TYP

TYP

TYPD-1TYP

T-4TYP

S-1

T-4

S-3

T-5

S-3

T-2

S-1 T-4S-2

L-2TYP

L-1TYP

D-2TYP

FDC-133-4494.1

1600 Walnut Street, 2nd FloorPhiladelphia, Pennsylvania 19103215 985 4410 fax 985 [email protected]

AS NOTED

09/03/08

MMM

APPLICABLE CONTRACT NO'S.

DRAWING NO.:

CHECKED BY:

DRAWN BY:

SCALE:

DATE:

GENERAL:

DIRECTOR - BUREAU OF FACILITY DESIGN AND CONSTRUCTION

COMMONWEALTH OF PENNSYLVANIA

OFFICE OF PARKS AND FORESTRYDEPARTMENT OF CONSERVATION AND NATURAL RESOURCES

PROJECT COORDINATOR

REVISION

APPROVED

SUBMITTED

DATE

APPROVED

NO.

CHIEF - DIVISION OF DESIGN

PROJECT DESIGNER

APPR.

HVAC:

PLUMBING:

ELECTRICAL:

PROJECT NO: FDC-133-4494

THE INN AT BALD EAGLE STATE PARKHOWARD AND LIBERTY TOWNSHIP,CENTRE COUNTY, PENNSYLVANIA

REVISIONDATENO. APPR.

ROADWAY:

ISSUED FOR CONSTRUCTION09/03/080

SS FFE2.1

LOWER LEVEL FURNITURE PLAN (FORREF. ONLY)

1/8" = 1'-0"FFE2.11 LOWER LEVEL FURNITURE PLAN A

1/8" = 1'-0"FFE2.12 LOWER LEVEL FURNITURE PLAN B

1/FFE

2.2

2/FFE

2.2

1/FFE

2.2

2/FFE

2.2

FURNITURE SCHEDULEMARK DESCRIPTION QUANTITY

B-1 MISSION BED 22BS-1 BOOKSHELF 1D-1 MISSION DRESSER 24D-2 MISSION TABLE DESK 11L-1 TABLE LAMP 48L-2 FLOOR LAMP 14N-1 MISSION NIGHTSTAND 36S-1 MISSION SOFA 4S-2 CLASSIC MISSION LOUNGE CHAIR 23S-3 MISSION SIDE CHAIR 81S-4 SLEEPER SOFA 6S-5 MISSION BAR STOOL 8S-6 EXTERIOR CHAIR 52T-1 MISSION DINING TABLE 11T-2 SMALL MISSION DINING TABLE 6T-3 SQUARE MISSION COFFEE TABLE 3T-4 MISSION END TABLE 8T-5 ACTIVITY TABLE 1T-6 EXTERIOR TABLE 24

02/03/09 REVISED

03/05/09 REVISED

STAIR-1212

LIBRARY208

HOUSEKEEPING213

STORAGEROOM

211

ELEC.ROOM

215T-1

S-3S-2

B

C

D

E

F

G

UNFINISHEDATTIC

DOUBLE216

UNFINISHEDATTIC

SINGLE218

BATHROOM218A

BATHROOM216A

BATHROOM217A

BATHROOM219A

CORRIDOR225

LOUNGEUPPER

226

VENDING/RECYCLING

227

SINGLE220

UNFINISHEDATTIC

BATHROOM220A

DOUBLE222

UNFINISHEDATTIC

BATHROOM222A

STAIR-2230

LOUNGEUPPER

229

UTILITYROOM

230

CORRIDOR228

SINGLE221

BATHROOM221A

UNFINISHEDATTIC

UNFINISHEDATTIC

UNFINISHEDATTIC

DOUBLE223

UNFINISHEDATTIC

BATHROOM223A

DOUBLE217

SINGLE219

D.1

L-1

D-2

S-3TYP

TYP

TYP

L-2

S-2TYP

TYP

B-1B-1TYP

D-1TYP

L-1

N-1TYP

TYP

T-3

S-2S-2

S-6

T-6TYP

TYP

FDC-133-4494.1

1600 Walnut Street, 2nd FloorPhiladelphia, Pennsylvania 19103215 985 4410 fax 985 [email protected]

AS NOTED

09/03/08

MMM

APPLICABLE CONTRACT NO'S.

DRAWING NO.:

CHECKED BY:

DRAWN BY:

SCALE:

DATE:

GENERAL:

DIRECTOR - BUREAU OF FACILITY DESIGN AND CONSTRUCTION

COMMONWEALTH OF PENNSYLVANIA

OFFICE OF PARKS AND FORESTRYDEPARTMENT OF CONSERVATION AND NATURAL RESOURCES

PROJECT COORDINATOR

REVISION

APPROVED

SUBMITTED

DATE

APPROVED

NO.

CHIEF - DIVISION OF DESIGN

PROJECT DESIGNER

APPR.

HVAC:

PLUMBING:

ELECTRICAL:

PROJECT NO: FDC-133-4494

THE INN AT BALD EAGLE STATE PARKHOWARD AND LIBERTY TOWNSHIP,CENTRE COUNTY, PENNSYLVANIA

REVISIONDATENO. APPR.

ROADWAY:

ISSUED FOR CONSTRUCTION09/03/080

SS FFE2.2

UPPER LEVEL FURNITURE PLAN (FORREF. ONLY)

1/8" = 1'-0"FFE2.21 UPPER LEVEL FURNITURE PLAN A

1/8" = 1'-0"FFE2.22 UPPER LEVEL FURNITURE PLAN B

1/FFE

2.3

2/FFE

2.3

1/FFE

2.3

2/FFE

2.3

NOTE:

REF TO FFE2.1 FOR FIXTURE SCHEDULE

02/03/09 ISSUED FOR REVISIONS

APPENDIX T

ROOM AND SUITE

INSPECTION CHECKLISTS

Nature Inn Suite Inspection Form

YES NO YES NO

Item Item

Entryway: Oak Chairs Properly Positioned, Horizontal Surfaces Dust Free

Entry Door SS Smudge Free Guest Services Directory Intentionally Placed

DND Sign Hanging Inside Handle Floor Lamp Base, Carpet & Baseboard Dust Free

Wall Switch Operates Outlet Lamp(s) Lamp Shades Adjusted Properly, Dust Free

Overhead Lamp Lens Bug Free All Dresser Drawers are Empty, Dust & Debris Free

Dead Area Behind Door Dust Free Television is Properly Oriented

Kitchenette: Television/Stand are Dust, Smudge & Streak Free

Cabinets Properly Stocked per Diagram Binoculars and Field Guide Displayed/Available

Paper Towels > 50%Remote, Channel & Trouble Shooting Guide are

in Good Repair, Properly Displayed

Dish Soap > 50% Laminated Park Program Flier Displayed

Sink & Drainboard Clean, Stain & Water Scaling Free Electronics Dust Free, Properly Positioned

Microwave Clean Top & Interior Area Behind Dresser, Baseboard Dust & Debris Free

Boxed Lunch Collateral Neatly Displayed Door Blinds Properly Deployed & Dust Free

Toaster Oven Clean, Debris Free, in Good Repair Door Blinds Secured at Bottom

Ice Bucket Clean with Liner Properly Displayed Threshold Clean & Debris Free

Coffeemaker & Pot Properly Cleaned and Displayed Windows & Door:

Sugar/Sweetner Ceramic Clean, Properly Filled Window Cranks Operational

Trash Can with Liner, Recycling Empty & Clean Windows Fully Closed

Refrigerator Running, Empty & Clean Screens Dust Free

Countertop Polished & Streak Free Interior of Windows Clean, Streak Free

Floor Debris Free, Properly Mopped & Stain & Streak Free Window Blinds Properly Deployed & Dust Free

Seating Area, Dresser, Electronics: Exterior of Windows Clean, Streak Free

Sofa in Proper Position, "Clean" card Properly Displayed Interior of Door Clean, Streak Free

Throw Pillows Intentionally Placed Balcony/Patio:

Arms, Back, Horizontal Surfaces Dust Free Chairs & Side Table Clean and Intentionally Placed

Adjacent Side Stand Lamp Tested & Working SS Rails Clean, Debris & Cobweb Free

Writing Tablet and Pen Properly Displayed Building Exterios Wall Clean, Debris & Cobweb Free

Side Stand Lamp Dust Free, Neat & Orderly Reader Rail Clean & in Good Repair

Phone Dust Free, Tested for Dial Tone

Oak Table Clean, Smudge Free & Intentionally Oriented

Linen Reuse Literature Properly Displayed

Date: _______________ Room #: _______________ Completed By: _______________

Nature Inn Suite Inspection Form

Item YES NO Item YES NO

Sleeping Area(s): Floor Beneath Vanity, Counter & in Closet Clean

Beds Neatly Made, Proper Matching Tucks Doors Fully Closed Prior to Inspection

Pillows Neat and Oriented Properly Minimum 6 Hangers - 2 Styles

Headboard, Siderails Dust Free Laundry Bag Neatly Displayed

Beneath Bed Dust & Debris Free Ironing Board Properly Closed & Hanging

Nightstands Dust Free Iron Drained and Cord Retracted

Nightstand Drawer Contains Proper

Collateral Materials (Green Bible????)Luggage Rack in Good Repair, Stowed Properly

Lamps tested and Working Properly Horizontal Surfaces Dust Free

Lamp Shades Adjusted Properly, Dust Free Zippered Bag Neat with Proper Contents

Interior of Windows Clean, Streak Free Bathroom

Window Blinds Properly Deployed & Dust Free Terry Items Properly Displayed

Alarm Clock Displays Correct Time, Alarm OFF Bath Mat Properly Displayed

All Dresser Drawers are Empty, Dust & Debris Free Commode Clean, Surfaces Polished

Mirror Above Dust, Smudge & Streak Free All Shower Chrome Clean & Free of Water Spots

Dead Area Behind Door Dust Free Shampoo & Body Wash Dispensers at 60% or More

Sink/Vanity/Closet: Tub Clean, Debris & Hair Free, No Standing Water

Mirror Clen & Streak Free Drain Stopper Operational, Set to OPEN

Hand towels/Wash Cloths Neatly Hung Shower Wand Intentionally Set, Height & Direction

Countertop & Sink Basin Clean, Debris Free Floor Clean, Debris & Hair Free

Sink Fixtutre Polished Black Light Inspection Confirms No Urine, Trace Feces

Facial Tissue Stocked, SS Face Plate Polished

Trash Can with Liner, Recycling Empty & Clean

Comments:

Date: _______________ Room #: _______________ Completed By: _______________

APPENDIX [U] PERFORMANCE STANDARDS

YES

NO

IF NO then CONTRACTOR ALTERNATIVE

STANDARD PERFORMANCE PENALTY

1 CUSTOMER

SATISFACTION

Any month in which the number of unsatisfactory comment cards received by the park office exceeds 10% of the reservations during the month, this standard will be deemed not to be met.

$100.00 per percent above the 10% standard justified unsatisfactory comment per month

2 BREAKFAST AVAILABILITY

Failure to provide the minimum food (2 warm, fruit, hot/cold cereal, and 3 pastry selections) requirements and at posted times.

$10.00 per missing breakfast item and per 10 minutes that breakfast is unavailable at the agreed upon hours of operation.

3 CASH MANAGEMENT

The contractor must comply with all aspects of the cash management policy, including the depositing of revenue.

Failure to deposit revenue by required date shall result in a penalty charge of five percent (5%) of the deposit, not to exceed twenty-five percent (25%) deposit.

4 CASH MANAGEMENT

The contractor must comply with all aspects of the cash management policy, including the daily reconciliation and closing of the financial sessions.

No more than 2 instances per employee per year where the financial session was not reconciled and, then $10 per reported and confirmed occurrence will be assessed.

YES

NO

IF NO then CONTRACTOR ALTERNATIVE

STANDARD PERFORMANCE PENALTY

5 GREEN

TECHNOLOGY

Contractor will not use Styrofoam container/cup for any food or beverage item provided by the contractor.

$10 per reported and confirmed occurrence.

6 FRONT DESK OPERATION

Inn Staff will be on site 24/7, 365 days a year. Front desk agent will be available per schedule agreed upon by BSP and contractor.

$50 per hour that front desk agent is not available to provide service

7 OVERNIGHT PACKAGES

Contractor will coordinate with park staff to market a minimum of four (4) overnight packaging events per year that combine environmental education, outdoor recreational opportunities with stays at the inn.

$500 per package below the yearly standard.

8 AWARENESS PACKAGES

Contractor will offer and coordinate guest orientation or guest interpretive lectures by BSP to encourage park utilization and environmental awareness with a minimum of six (6) programs per year.

$500 per program below the yearly standard.

9 GENERAL MAINTENANCE

Contractor shall be responsible for routine maintenance as stated in the Contract.

$50 per hour plus material cost shall be assessed if park personnel are required to perform routine maintenance that is the Contractor’s responsibility.

APPENDIX [V] INTERPRETIVE PLAN

October 2007

Pennsylvania Department of Conservation and Natural Resources


Contributors Sarah Hopkins Spring Reilly John Ferrara Ted Lee Eubanks Dave Gelnett Matt Azeles Andy St. John Eric Rensel Doug Gross Rick Wiltraut Amy Hill


Table of Contents Site Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Purpose and Goals . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Central Theme . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Subthemes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Current Interpretation . . . . . . . . . . . . . . . . . . . . . . . . . 8 Issues, Challenges and Opportunities . . . . . . . . . . . . . . 13 Market Segments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Recommendations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Evaluation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Phasing Recommendations and Cost Estimates . . . . . . . 22 References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . 23


Bureau of State Parks page 4

Site Overview Bald Eagle State Park lies in the broad Bald Eagle Valley of northcentral Pennsylvania at the southern border of the Pennsylvania Wilds. Two geologic provinces create Bald Eagle's scenic beauty. The Allegheny Plateau to the north and west holds smooth, undulating uplands. The Ridge and Valley Province to the south and east contains numerous long, narrow mountain ridges separated by valleys. The park falls on the southern border of the Pennsylvania Wilds region. The magnificent Bald Eagle Mountain combined with the beautiful, large lake produces a strikingly scenic area. The 5,900-acre park is a mixture of woodlands, grasslands in various stages of succession and open fields. For this reason, the park attracts a large variety of wildlife, particularly birds. A 100-foot high and 1.3-mile-long dam forms Foster Joseph Sayers Reservoir, a 1,730-acre flood control lake managed by the U.S. Army Corps of Engineers (USACE). Completed in 1969, the reservoir is named in honor of Foster Joseph Sayers, a Private 1st Class in World War II. The lake is the park’s focal point and extends nearly eight miles upstream with 23 miles of shoreline. Lake levels vary throughout the year, with a five-foot lake draw down beginning in November to an additional 15-foot draw down between mid-February and early March. Depending on weather conditions, the reservoir usually reaches the summer recreational pool by mid-May. The large lake, miles of shoreline and various wetland areas greatly enhance birding opportunities. Recreational activities at Bald Eagle include: water – unlimited horsepower boating, marina with 369 dock slips,

six boat launches, summer boat concession, sand swimming beach, warm water fishing

camping|modern (flush toilets and showers) – 97 campsites, two yurts, three camping cottages

camping|primitive (rustic restrooms, cold water only) – 35 walk-in sites and 35 pull-in sites

picnicking – four picnic areas with eight pavilions total hunting – 4,900 acres open for hunting and trapping (including

deer, turkey, woodcock, grouse, rabbits)

Bald Eagle State Park lies within the 22,000-acre Important Bird Area (IBA) #32 - http://pa.audubon.org/iba/. An IBA is part of a global network of places recognized for their outstanding value to bird conservation, a program established to help reverse declining trends in bird populations due to habitat loss and fragmentation. The park is also a stop on the Susquehanna River Birding and Wildlife Trail - http://web1.audubon.org/trailMaps/ - which includes over 200 locations in 39 counties in the Susquehanna River watershed.

Viewing and photographing birds is one of DCNR’s key recreational activities in the Pennsylvania Wilds. Within Pennsylvania and the adjacent five states, birding grew by 27 percent from 1995-2004. The activity currently has 14.9 million participants in the six-state region, with a predicted 19 million by 2015. Because of the excellent birding opportunities and the proximity to major transportation routes, Bald Eagle State Park was chosen as the first ‘model’ site to be developed for birding in the PA Wilds. Bald Eagle is an entry point for many visitors to the Wilds

DCNR Mission, Goals and Vision

Mission We conserve and sustain Pennsylvania’s natural resources for present and future generations’ use and enjoyment. Goals • Improve stewardship and

management of state parks and forests

• Promote statewide land conservation

• Build and maintain sustainable and attractive communities

• Create outdoor connections for citizens and visitors

Vision As Pennsylvania’s leader and chief advocate for conservation and outdoor recreation, we will inspire citizens to value their natural resources, engage in conservation practices and experience the outdoors.

DCNR Key Messages

• Natural resources are critical to our health, economy and quality of life.

• Everyone uses and has the opportunity to enjoy Pennsylvania’s vast natural resources.

• DCNR leads everyday efforts to conserve Pennsylvania’s natural resources and connect people to the outdoors.

• The future of Pennsylvania’s natural resources depends on you.

http://pa.audubon.org/iba/

http://pa.audubon.org/iba/

http://web1.audubon.org/trailMaps/

http://web1.audubon.org/trailMaps/



and will serve as an excellent gateway to introduce visitors to birding and to birding opportunities. Birders at Bald Eagle search for birds by car, hiking, canoeing and kayaking. Birding hotspots within the park Lake (beach area, Hunters Run Cove, Upper and Lower Greens Run) – sea birds, shorebirds blown in during large storms, shorebird migrants in fall Skyline Drive picnic area (woodland) – spring migrant and breeding warblers such as Canada warbler, Tennessee warbler, prairie warbler, ovenbird, scarlet tanager, eastern towhee, indigo bunting, eastern bluebird, wood thrush, red-eyed vireo, yellow-rumped and chestnut-sided warblers. Frog Pond (wetland) – migrating warblers and sparrows in spring and fall; breeding birds such as yellow warbler, common yellowthroat, northern cardinal, ruby-throated hummingbird, gray catbird, Canada goose, red-winged blackbird, cedar waxwing, yellow-breasted chat; migrating waterfowl, wood duck, hooded merganser, ring-necked duck, pied-billed grebe, sora; long-eared owls seen in adjacent pines in previous years. Bald Eagle Mountain ridgetop – great-horned and eastern screech owls, heard calling in fall and spring. Primitive campground (woodland) – black-capped chickadee, white-breasted nuthatch, tufted titmouse, wood thrush, scarlet tanager, pileated woodpecker, ruffed grouse and common raven. Park office area and intersection of main park roads (early successional) – woodcock and golden-winged warblers. Also possibly brown thrasher, eastern towhee, yellow-breasted chat, blue-winged warbler, yellow warbler, prairie warbler, field sparrow, gray catbird. Bluebird trail – the park’s bluebird trail, in existence since 1983, has 60 boxes (20 used for breeding by bluebirds) that in 2006 fledged 93 bluebirds, 82 house wrens and 110 tree swallows. Seven volunteers currently monitor the boxes. Birds of interest to visitors There are many birds at Bald Eagle that are regularly seen at the park, but that visitors may not see readily at home. Additionally, several species draw particular attention: Shorebirds – Bonaparte gull, ring-billed gull, herring gull, killdeer, greater yellowlegs, lesser yellowlegs, solitary sandpiper, spotted sandpiper, semipalmated sandpiper, least sandpiper, pectoral sandpiper, dunlin, Wilson's snipe, great blue heron, green heron, Caspian tern, common tern, Forster's tern, black tern, sora, Virginia rail Northern shrike – found at beach, Frog Pond, Letterman Campground and gravel lot at the marina December-March. Bald eagle – currently nesting at northeast end of lake by dam, nest visible from Fisherman’s Access Area at Hunter Run Cove. Previous nest

PA Wilds Interpretive Goals • To promote high-quality,

low-volume, low-impact use of the PA Wilds

• Encourage sustainable use of PA Wilds resources by promoting stewardship practices

• To foster the awareness of sustainable land use through best management practices

• Support partnerships within PA Wilds communities

• Provide leadership and identify ways that interpretation can add value to community projects within the PA Wilds

• Serve as a model for interpretive projects within the PA Wilds

• To develop a connection to and value of the resources in the PA Wilds to inspire an emotional commitment to conservation

• To provide orientation and interpretation of the unique historical, cultural and natural resources in the PA Wilds

• To help visitors understand and support the role of DCNR as a steward of the resources of the PA Wilds

• Enhance the visitor’s experience through professional interpretive services and quality facilities in the PA Wilds thus presenting a positive image of DCNR



(abandoned) at southwest end of lake, across from Greens Run Recreation Area on state game lands and adjacent to the railroad track (see map on p. 12). Eagles in the park in December, on nest in February, young there through July Woodcock – good singing areas at main road intersection southeast of the park office, Marina, Letterman Campground, Upper and Lower Greens Run Hawks – kestrels and red-tailed, sharp-shinned and Coopers hawks in park during spring and summer; northern harriers, rough-legged hawks and goshawks winter in park starting in November.

Purpose Bald Eagle will serve as the gateway to birding in the PA Wilds.

Goals To motivate visitors to travel to additional birding sites in the PA

Wilds. To increase awareness of the importance of the link between habitats

and bird species. To motivate visitors to preserve habitat by understanding that bird

diversity is an indicator of good quality habitat. To promote an understanding that habitat is always changing and that

we sometimes need to manage habitat to maintain diversity. To encourage visitors to become actively involved in citizen science

programs.

Objectives Outputs (what we do) Develop access area for observation of active bald eagle nest Develop access and observation deck for beginning birders at Frog

Pond Provide interpretive signage at multiple locations that alert visitors to

the kinds of birds they can see Manage habitats for a variety of bird species Refocus marketing and communication efforts to promote Bald Eagle

as a birding destination Provide opportunities for novice to expert birders to participate in

birding at Bald Eagle State Park and in the PA Wilds Outcomes (what visitor will do) Visitors to Bald Eagle will visit other birding sites in the PA Wilds. Bald Eagle birding visitors will enter data into the eBird Trail Tracker

kiosk for birds seen at Bald Eagle.

Bald Eagle State Park Interpretive Goals • To foster an awareness that

the conservation and management of ecological communities helps maintain natural diversity that enhances the quality of life.

• To motivate the visitor to explore Bald Eagle State Park's natural and cultural resources.

• To inform the visitor of how modern day recreational activities have both positive and negative impacts on the park's natural resources.

• To make the visitor aware of the importance of water resources to the Bald Eagle Valley, both historically and presently.

• To communicate to the visitor how natural communities are influenced by water habitats.

• To foster an understanding in the park visitor that man and wildlife coexist and that, through proper management practices, can benefit from one another.

• To allow the visitors to understand the interdependence and interrelationships within the natural communities of farmed or non-farmed environments.



Birding visitors will manage habitat at their own properties for birds by planting native plants that are good for birds and removing invasive species.

Birding visitors will become more actively engaged in citizen science projects focused on birds, such as the Christmas bird count, Project Feeder Watch or other similar programs.

Birding visitors will participate in and enter data for the Pennsylvania Breeding Bird Atlas project.

Birding visitors will join local birding clubs. Birding visitors will learn more about birds. Birding visitors will pass on what they learn about birds to others and

bring others for return visits. Birding visitors will become volunteers at Bald Eagle State Park. Bald Eagle will become widely known as one of the top birding

destinations in Pennsylvania. Overnight camping visitation will increase from surrounding states

(NY, OH, NJ, MD, WV). Bird clubs will become an active partner with the park to promote

birding, provide volunteers and share information. Impacts (how agency or resource will benefit) More habitat protection for birds. Increased tourism in the PA Wilds and support for local economies. Increased revenue for DCNR/State Parks through gift shop sales and

additional overnight use. Increase in quantity and quality of bird inventory data for Bald Eagle

State Park. Expanded and more firmly established volunteer base for the park. Increased backyard wildlife habitat for birds in developed

communities.

Central Theme what we want people to know The central theme of Bald Eagle State Park reflects management’s issues and goals, the interests of the visitor, and the stories the resource itself has to offer. It is used to guide the development of all interpretation and education efforts at the site and is the main idea that visitors could share with others after a site visit.

Subthemes (birding) Bald Eagle State Park’s geographic location and diversity of habitats attract a large variety of birds.

The uplift caused by westerly winds over Bald Eagle Mountain provides a corridor for migrating birds.

The unique habitats within Bald Eagle State Park support natural diversity and opportunities for environmental education and outdoor recreation.



Bald Eagle’s diversity of habitats includes all stages of succession, from grassland, to shrub, to forest, meeting the needs of a wide variety of birds.

Human alteration of the landscape at Bald Eagle has had a tremendous impact on the bird habitats, both positive and negative.

The lake created by the construction of a dam across Bald Eagle Creek created habitat for many species of waterfowl not formerly found at Bald Eagle State Park.

Many invasive terrestrial plant species growing at Bald Eagle were originally introduced to benefit wildlife without thorough consideration of their long-term and interconnected impacts.

The American bald eagle is an example of a Pennsylvania conservation success story.

The diversity of habitats at Bald Eagle is the result of the interaction of human activities and natural processes and will require human intervention to be maintained.

Bald Eagle State Park is a gateway to birding in the PA Wilds.

Responsible use of the Wilds includes following Leave No Trace principles.

Birding is an easy way to connect to the natural world and can be done anywhere.

Because of the extensive variety of habitats, the Wilds offers a wide range of birding opportunities, including the chance to see and hear species not commonly found in other locations.

Birding in the Wilds offers opportunities for reflection and personal renewal.

Current Interpretation Programming A wide range of birding interpretive and educational programs are currently offered at Bald Eagle (see following program descriptions).



Birding Programs Currently Offered (2006)

Title of Program Description Length (hours) Time of year How often Attendance Audience Partners

Woodcock Festival

Family event with programs focusing on invasive species, bird identification, invasive management equipment demo, kids craft, woodcock natural history, and final woodcock watch. 3

early spring - April once/year 150 General Public

The Ruffed Grouse Society, USFWS, State Parks, PSU Recreation Class, SC Bird Club, Centre County Conservation District, Bureau of Forestry, ClearWater Conservancy

Woodcock Watch

Interpretive program discussing woodcock habitat followed by a walk to observe woodcock up close 1

early spring - April once/year 15-25 General Public n/a

Eagle Watch

Interpretive program on eagles and observation of eagles at or around the nest 1 March - April 5 - 7x/year 25-100 General Public n/a

Eagle Watch by Kayak or Canoe

Interpretive program on eagles - participants receive instruction on basic kayaking/canoeing followed by a paddle across the lake to view the eagles up close. Talk at nest area. 1.5 -2.0 May - June 2-3x/year 15-25 General Public Tussey Mountain Outfitters

PA Songbird Educator Course

Course on songbirds/habitat for non-formal and formal educators 6 summer

once every other year

or as needed 15-25 Local Educators

PA Audubon Society, PA Game Commission, PA Dept. of Ed. IU#10

Waterfowl Watch

Introduction to identifying waterfowl - viewing from several areas of the park for waterfowl 2 November/march twice a year 15-25 Local Birders State College Bird Club

Owl Prowl

Interpretive program on owls of PA followed by a walk in the woods to call owls. 1 winter/summer 2-3x/year 15-25 General Public n/a

Owl Pellet Investigation Participants dissect owl pellets 0.75 winter/summer 2-3x/year 15-25 General Public n/a

Beginner Bird Walk

Participants learn basic birding techniques and learn to identify common birds 1 spring/summer 2-3x/year 15-25 General Public n/a

Bird Education for School Groups and Homeschool Groups

Educational programming on birds, migration, habitat, birds of prey, eagles, owls, etc. 3-4 fall/spring 10-15x/year 25-75

Local School Students n/a



Title of Program Description Length (hours) Time of year How often Attendance Audience Partners

How to Attract Wildlife to Your Native Garden

Talk on using native plants and how to attract wildlife with native plants 0.5 summer once 40

Landowners/Municipalities

Centre County Conservation District, ClearWater Conservancy, PSU Cooperative Extension

Evening Amphitheater Interpretive Talks

Interpretive programming on birds, migration, habitat, birds of prey, eagles, owls, etc. 0.75-1 summer 5x/year 15-40 General Public n/a

Recycling for the Birds

Participants make bird feeders out of recycled items 1

early winter or summer 1x/year 15 General Public n/a

Bald Eagle Creek Float Trips

Interpretive program on kayaks/canoes - participants receive instruction on basic kayaking/canoeing followed by a paddle down Bald Eagle Creek into the park - birding is the emphasis. 3 summer 1-3x/year 10 General Public Tussey Mountain Outfitters

Invasives/Habitat for Woodcock

Talk on invasive species management and park habitat restoration project followed by tour of woodcock management area. 1 summer 1x/year 10

General Public/Landowners

Centre Woodland Owners, PSU Cooperative Ext.



Exhibits|Indoor There is currently no adequate indoor exhibit space at Bald Eagle. The Environmental Learning Classroom (ELC) has a few small displays and taxidermy mounts around the periphery of the room, but the primary purpose of the room is a classroom. The park office is inadequate and is on the schedule to be replaced by a new office/visitor center in 2012. Exhibits|Outdoor Waysides Is That an Eagle? – single wayside panel at beach area; focuses

on the return of the bald eagle to Pennsylvania, how to identify a bald eagle and how to differentiate it from osprey and turkey vulture

Summer Lake Dwellers – single wayside panel at marina; focuses on life on a lake and common bird songs heard

What’s That Duck? – single wayside panel on old Rt. 220 along lake; pictorial identification key for common waterfowl

Wayfaring Waterfowl – single wayside at summer/winter launch area; focuses on migrating waterfowl and how to identify

Publications Bald Eagle Park Guide – map and overall guide to park,

including recreational and interpretive information Common Birds of Bald Eagle State Park – listing of most

commonly seen bird species in park Park website The park website is comprehensive in its coverage of the recreational activities available at Bald Eagle and provides an introduction to wildlife viewing and birding, but provides no in-depth information or particular focus on birding. www.visitpaparks.com/parks/baldeagle.aspx

http://www.visitpaparks.com/parks/baldeagle.aspx



Key Existing Interpretive Features

Is That an Eagle? wayside exhibit

Good woodcock area for programs

Inactive bald eagle nest site

What’s That Duck wayside exhibit

Active bald eagle nest

Eagle watch area

Wayfaring Waterfowl wayside exhibit

Good spring warblers area

Northern shrike winter food storage area

Good area for beginning birders

Nature Inn location



Issues, Challenges and Opportunities The planning team has identified several important issues and challenges for consideration in the development of this project.

Park office/visitor center: There is currently a lack of an adequate office/visitor center at Bald Eagle State Park. The two functions are currently split between a small office building and a renovated maintenance building that serves as an environmental learning classroom (ELC). The ELC is poorly located, signed and developed for any significant programs. The location for a new office/visitor center has not yet been determined.

Nature Inn: Plans are currently underway for construction of a 16-room nature inn to be built along Skyline Drive that will provide additional interpretive opportunities.

Lake management: The U.S. Army Corps of Engineers controls the lake and water levels. There is little opportunity for changes to their current management of lake levels.

Invasive species: There are not sufficient written prescriptions for managing invasive species yet at Bald Eagle, which provides the opportunity for the park to serve as a pilot site in developing standards and practices. The Resources Management and Planning Division is currently developing a comprehensive invasive species plan.

Canada goose management: Controlling resident populations of Canada geese is a challenge so as not to detract from the visitors’ recreational experience.

Active birders: There are two active and involved bird clubs at Bald Eagle – West Branch Bird Club (Lock Haven) and State College Bird Club (State College) with strong constituencies of local birders. Opportunities exist to use their members in programming and as volunteers.

Linkages: Interpretive venues being developed at other locations should be thematically linked to Bald Eagle: Rocky Mountain Elk Foundation visitor center at Benezette; Sinnemahoning Wildlife Watching Center at Sinnemahoning State Park; visitor center at Kinzua Bridge State Park; Tiadaghton State Forest resource center on Pine Creek; nature inns at Bald Eagle and Parker Dam state parks; and the Beech Creek/Bald Eagle Greenway (http://www.co.centre.pa.us/planning/recreational.asp).

Trails: There are no designated birding trails within the park. All trails need to be defined and improved and viewing areas developed.

Staffing: There is currently only one full-time environmental education specialist and no other interpretive staff. Original plans called for two additional full-time EE staff and three seasonal EE staff.

Sensitive species: There needs to be a balance between telling people where rare or unusual species can be found and protecting them from degradation.

http://www.co.centre.pa.us/planning/recreational.asp



Market Segments Current Visitors from 1997 Customer Satisfaction Survey, Bureau of State Parks First time visitors: 19% Families: 18% PA residents: 94% Average travel time: 1/3 hours Average annual visits: 5 A review of overnight camping attendance at Bald Eagle for 2006 shows that 50 percent of all campers live within a 60-mile radius of the park. Fifteen percent come from out-of-state, primarily from New York, Ohio, New Jersey and Maryland (in that order). Birding Participant Characteristics from PA Wilds Recreation Plan, Fermata Pennsylvania residents More female than male (58% vs. 42%) White, American Indian, or of Asian or Pacific Islander origin have

average or greater than average tendency to participate, but majority are white (87.2%)

Over age 35 At least some college education Income levels less than $15,000 and greater than $25,000 Those living in non-metropolitan areas have greater than average

tendency to participate, but most (82%) come from metropolitan areas.

Pennsylvania region residents (within a six-hour drive of PA Wilds; includes Maryland, New Jersey, New York, Ohio, Pennsylvania, West Virginia) More female than male (58% vs. 42%) White or American Indian have average or a greater than

average tendency to participate, but majority are white (81.2%) Over 35 years old At least some college education Income greater than $50,000 Targeted Market Segments Five market segments will be targeted for birding activities at Bald Eagle State Park (birder classifications from Human Dimensions of Wildlife, 10:53-74, Measuring Specialization Among Birders by Scott, Ditton, Stoll and Eubanks). Sixty percent of birders are hikers. Committed birders willing to travel on short notice to see a rare bird subscribes to a number of birding magazines (such as Birding) specialize in the identification of birds and places where they may

be seen leads field trips or seminars for local birding clubs



keeps a detailed life list as well as a daily journal purchases ever-increasing amounts of equipment to aid in

attracting, recording and seeing birds birding is a primary outdoor activity There is a small committed birder population currently visiting Bald Eagle regularly, primarily through the State College Bird Club. This audience knows birds and needs little in the way of interpretation. They need to know where birds can currently be found and have access and support facilities. Active birders Travels infrequently away from home specifically to bird May or may not belong to a local birding club Subscribes to general interest bird magazines Participates in but does not lead local field trips or seminars Keeps a general list of birds seen Birding is an important but not exclusive outdoor activity Casual birders Birding is incidental to other travel and outdoor interests May not belong to a formal birding organization May read an article on birds in a local newspaper but does not

subscribe to birding magazines Keeps no life list Birding is an enjoyable yet inconsistent outdoor activity Recreational users Primarily at the park for other recreational purposes – boating,

camping and fishing are the top recreational activities (check attendance report)

Birding is not a recreational activity they normally participate in Add another bullet on youth that are part of recreational users Seniors – active that come out specifically to recreate – cross

country ski, snowshoe hike, geocaching Seniors – inactive mostly drive around School students/teachers Live within one-hour driving distance Primary school districts include State College, Bald Eagle,

Bellefonte, Keystone Central Primary grades participating in programs – K-4th Return visits – approx. 90% Youth Minimally involved in birding Most at park in family groups

Recommendations Overall Bald Eagle State Park should be marketed and presented as a birding destination. All publications, website, press releases and exhibits should put birding out front. Consider creative ways to reinforce that



the park is a great place to see birds, and weave that message throughout all interpretive and educational efforts. Weave iConservePA messages and program into interpretive features where applicable. Tailor iConservePA messages to birding. On-site | Non-personal Office/visitor center – a new park office/visitor center is badly needed – the office is inadequate in size and the current environmental learning classroom (ELC) is poorly located and difficult to find. The new office/visitor center needs to serve multiple functions: First point of contact for all park visitors and recreational users,

including nature inn users Launching point for park explorations – should be immediately

accessible to one of the birding trail loops Include design for birding habitat demonstration and viewing

areas immediately adjacent to the building Be sensitive to minimizing disturbance of existing birding hotspots Incorporate highly interactive displays that appeal to a variety of

the identified market segments and focus on birding in the park and in the PA Wilds – identification, habitat, landscaping and flyways

Include gift shop sales area (see separate recommendation below)

LEED certified Gift shop/sales – establish a small gift shop either in the park office or ELC to sell birding merchandise – books, toys, binoculars, CD of bird songs for Bald Eagle State Park, special field guide for the park, bird window clings, Thayers birding software, birding field guides, and more. Gift shop should be expanded with construction of new office/visitor center. Explore concession possibility with Wild Birds Unlimited or similar business, as done at the Cornell Laboratory of Ornithology. Binocular rentals – offer free rentals of inexpensive binoculars to support novice bird watching in the park. eBird Trail Tracker – contract with Cornell Lab of Ornithology to install their new stand-alone kiosk at the ELC and park office (moved to office/visitor center when built). The eBird Trail Tracker is a software application for a site-specific location that allows birders to enter birds seen and where they were seen within the park. All information feeds into Cornell’s central database, eBird (http://ebird.org/content/). The program also collects e-mail and zip code information, allowing tracking of users for future communication. Auxiliary sites to be considered include beach area, campground contact station and birding hotspots. Contact: Barry Bermudez at Cornell - [email protected] Bird blinds – install at locations that help birders get closer to birds. Recommended location: Establish a viewing blind and deck at the southeast corner of Frog

Pond on the Butterfly Trail that would enable visitors to approach the pond without disturbing the aquatic life.

Remove exotics along pond edge and plant native shrubs.

http://ebird.org/content/

mailto:[email protected]



Install interpretive panels on pond habitat and birds likely to be seen.

Viewing scopes – install at launch areas and eagle watch area. Coin-operated would allow tracking of usage, but the additional maintenance will have to be considered. Recommended supplier is SeeCoast - http://www.seecoast.com/ Pavilions/shelters – construct new pavilions at Lower Greens Run and Upper Greens Run to provide a sheltered spot for birders to watch waterfowl and shorebirds. Shelters can serve dual use for picnicking and birding. Include wayside exhibits to describe birds that can be seen from shelters. Upgrade/provide restroom facilities. Trail development and improvements – upgrade and improve the following trails for birding activities. Install directional signage and trailhead kiosks that give information about each trail, maps that show current location and interpretive waysides that focus on birds likely to be seen. Improve trail surfaces, wet areas and parking. Butterfly Trail – develop as trail for beginning birders. Develop

and install waysides focused on basic birding and habitats – field, ponds, pines, etc. Explore possibility of making portions of the trail wheelchair-accessible.

Skyline Trail – interpretive signage focused on spring warblers. Lakeside Trail – interpretive signage focused on spring warblers

and summer bird songs. Woodcock Trail (currently unnamed trail goes from marina to

campground and Hunter Run West Launch) – explore possibility of making portions wheelchair-accessible. Interpret woodcocks – habitat and spring mating rituals.

Eagle observation viewing area – improve eagle observation area at the fisherman’s access point at Hunter Run Cove. Enlarge observation area, relocate existing restrooms, expand parking area, add picnic table and tent and install viewing scopes and wayside exhibits. Development should consider flood levels and accommodating ADA access. Bird checklist – Develop a comprehensive bird checklist for the park for the casual, active and committed birders. Revise/update Common Birds of Bald Eagle State Park for novice birders. Bird songs audio guide for the PA Wilds – Develop an audio guide with the songs of all of the common breeding birds of the PA Wilds region. Include each state park/forest’s bird checklist and maps on the same CD. Birding passport for PA Wilds – explore options of creating a passport program to encourage visitation to other birding destinations within the Wilds. Launch area and lakeshore wayside exhibits – develop wayside exhibits for the launch areas and lakeshore. Exhibits at Hunters Run Cove should focus on the value of wetlands and identification of common species. Panels along the lakeshore can focus on waterfowl, eagle viewing and conservation issues. Park tagline – consider the development of a tagline that would appear on all park publications and the park website that reinforces

http://www.seecoast.com/



Bald Eagle as a birding destination, such as “Bald Eagle – Where the Birds Are” or something similar. Maybe do contest sponsored by park and tourist promotion agencies to come up with a tagline. On-site | Personal Staff – fulfill staffing recommendations to add a full-time environmental education specialist supervisor and two nine-month environmental education specialists. Additional staff is needed to expand programming and to fully develop interpretive recommendations. Certified birding hosts – develop a certification program for a cadre of volunteers to staff observation areas and visitor center and assist with interpretive programs, to include the following: The National Association for Interpretation’s Certified Interpretive

Host (CIH) training A multiple-choice or other test on birding information at the park

to ensure that hosts are communicating accurate information. Certified birding hosts will receive a pin that shows their

certification (NAI pin or specially-designed Bald Eagle State Park birding host pin).

Programming – continue development of programming that highlights seasonal changes such as waterfowl, songbird and hawk migration, nesting birds and winter residents. Develop specific programming for: Expand kayaking program partnership with local outfitter;

combine kayak instruction with birding Eagle watch pontoon boat tours Annual summer or fall large-scale birding festival that also

incorporates wildlife watching and outdoor recreation and complements spring woodcock festival

Package programs – develop package programs with other areas in Wilds – canoe/kayak trips, birding programs in other areas, Beech Creek greenway. Pontoon boat – purchase a pontoon boat for birding programs on the lake. Birding backpack loaner – develop a birding backpack for loan to families with kids. Project FeederWatch – establish a Project FeederWatch site and program at the park. Project FeederWatch (http://www.birds.cornell.edu/pfw/) is a winter-long survey of birds that visit feeders and is operated by the Cornell Lab of Ornithology in partnership with the National Audubon Society, Bird Studies Canada, and Canadian Nature Federation. Establish a bird feeding area behind the Environmental Learning Classroom (and new office/visitor center when completed) and offer counting days as a public program and/or incorporate into school programs. Birding/wildlife driving trail – with downloadable podcast and identifying signage.

http://www.birds.cornell.edu/pfw/



Eagle/bird curriculum – develop park-specific materials to connect local schools to eagle cam. Bird Camp – develop camp(s) for kids and adults, similar to Audubon summer courses/camps - a destination vacation but incorporate a week-long intensive birding course On-site | Nature Inn Interpretation inside the inn should follow the birding theme and provide a teaser or introduction, with the visitor center as the main point of contact. The goal is to get people excited about leaving the inn and exploring the park. Spaces available within inn for interpretation Lobby Multipurpose room Each guest room Smaller sitting/reading areas Kid area in one of smaller lounge areas for kid activities –

puzzles, drawing birds Lobby Introduction – this inn is part of PA Wilds, for birding iConservePA, green building; some could be on handout instead

of display Visitor information display on birding in park and in PA Wilds Full-size Audubon print(s) with interpretive sign and compatible

lighting Provide rental spotting scopes, camera adapters, birding

backpacks – display info about availability Display case of few sales items and rental items – could be

recessed into wall, maybe accessed from staff work area. Gift shop will be at reception area with very minor sales - binoculars, high end, few items; primary gift shop will be at new office/vc. Theme-based, quality memorabilia and high-end birding equipment.

Lending library for books and DVDs. Possibly include at reception area.

Taxidermy mounts of representative birds in vestibule or lobby area; taxidermy mount of bald eagle suspended from ceiling

Decorative art focused on birds – egg models, nests, skulls, skeletons; Bird sounds – early morning in summer in PA Wilds; speakers in lobby and multipurpose room; need AV control room or area; incorporate under reception desk or in staff work area

eBird Trail Tracker and video screen for eagle nest cam (could eagle cam be available on tvs in rooms?); other web cams for months when eagles aren’t active – otters, waterfowl, ice conditions, feeding station on ice for eagles in winter

Serve bird-friendly coffee in the lobby. Provide brief interpretation on the paper coffee cups - “Bird-friendly coffee is coffee that is grown in a sustainable way to maintain habitat for our migratory birds that have gone south. More information available at …”



Display bird art in the lobby, hallways, and multipurpose room on consignment with local bird artisans. Have an annual birding art auction to raise money for various projects/causes (enhancing bird habitat at the park, support local birding club, etc.)

To entice visitors to explore other birding areas during their visit, have an interactive map of the other birding areas and what can be seen there.

Multipurpose room – for breakfast buffet and other activities; use for programs for people staying in inn Bird feeding area visible from windows outside breakfast area Screen pull-down from ceiling; ability to darken room during

daytime Possibility of wall-mounted video screen for programs Outlets in center of room in floor as well as around room Storage for tables and chairs Focal point on birds over fireplace; additional decorative art

focused on birds Lighting – be able to control multiple lighting options; darken

front or area near screen; spotlighting for artwork Guest rooms Audubon prints and unobtrusive panel to interpret Audubon print;

include universal message that is on all signs; show where in park to see bird

• Consider prints that were painted in PA, particularly central PA

• Choose prints that connect to best messages; priority of messages – do most important ones in lobby

• Interpretive panel in each room to interpret print • Use woodland bird prints in rooms on woodland side;

aquatic bird prints on side facing lake • Name each room after a bird with interpretation and

specific sightings of those birds in the park (and surrounding areas).

Green building messages in rooms or handout, cutaway sections in walls with short interpretive message; message in bathroom about showers and toilets – linked with iConservePA messages to reinforce green elements of building – in rooms and in public spaces

Copies of Birding and Audubon magazines in lobby and in rooms. Subscribe to top trade magazines on birding.

Laminated field guide single page to most common birds seen outside window (woodland side, waterfowl side); maybe with map of trails

Smaller sitting/reading areas Kid area in one of smaller lounge areas for kid activities –

puzzles, drawing birds, kids books – need some shelf, storage space for books and supplies

Building features Bird tracks from parking lot into building Door handles could be carvings or castings of bird (heron or bald

eagle). Theme furniture and hardware to birds.



Outside building – phoebe nesting shelves to encourage nesting around building but not on lights, bluebird boxes, etc.

Provide a demonstration “creating bird habitat with natives” garden in conjunction with winter bird feeding area. Interpretation should cover invasive species. Bird feeding area should be well developed and thought out. Sheltered from wind (three-sided?), screened over window surfaces, etc. Should be a premier feeding station.

Off-site | Electronic/virtual A significant goal of the interpretive recommendations is to get people outdoors – either at Bald Eagle or other areas in the PA Wilds. However, a considerable number of visitors may never visit the park, or may need extra incentive to get there. The following recommendations can connect people virtually and greatly increase the number of ‘visitors.’

Nest cams – install nest cams in a bluebird nest box and at the active bald eagle nest. Cams will be promoted through the park web site and visible through monitors in the ELC (and future park office/visitor center), other interpretive centers in the Wilds and at PennDOT rest stops. First priority, and the lower cost option, is a nest cam installed in an active bluebird box near the park office or marina. In 2006, wrens or swallows actively used the two bluebird boxes by the office and a box at the "four corners" (intersection below the park office) was used by bluebirds and fledged nine birds. Contact Tina Phillips, Nest Box Cam Coordinator at Cornell Lab of Ornithology for assistance (http://www.birds.cornell.edu/birdhouse/nestboxcam).

Nest cam educational materials – develop educational materials to accompany nest cams that can be downloaded and used in schools. Park website – www.visitpaparks.com/parks/baldeagle.aspx. Rewrite the page introduction and change the photo to reflect Bald Eagle as a birding destination. Create a bird-focused website for the park that includes the following: daily updates on bird sitings – use Cornell’s eBird Trail Tracker to

reflect current bird sitings links to the bluebird and eagle nest cams online birding field guide – link to Cornell’s All About Birds

(http://www.birds.cornell.edu/AllAboutBirds/) recreational activities as related to birding activities in park links to Audubon, State College and West Branch bird clubs,

native plant providers, Susquehanna River Wildlife and Birding Trail

Evaluation Evaluation of any program is a critical factor to its ongoing success, but is often the most overlooked component. The success of this plan rests on measurement of the outcomes and impacts identified under the Objectives on page 6. As each interpretive

http://www.birds.cornell.edu/birdhouse/nestboxcam


http://www.birds.cornell.edu/AllAboutBirds/



recommendation is carried forth, clearly defined outcomes provide a method for measuring success. The feedback is invaluable and provides an opportunity for growth and a more effective effort. A separate evaluation plan should be developed that measures the outcomes and impacts identified in this plan. For example: Track visitation from Bald Eagle to other birding sites in PA Wilds The eBird Trail Tracker provides an opportunity to measure

birding participation in the park and to track geographic origin of visitors through zip code.

Program participants can be given coupons for use at native plant nursery.

Membership can be tracked in local bird clubs and park volunteer program.

Continue to track camping visitation to determine if the park is attracting additional visitors from beyond a 60-mile radius.



Phasing Recommendations and Cost Estimates Estimated cost Phase I Nest cam – install at bluebird box and/or eagle nest

$15,000

Gift shop/sales – establish small sales area in current park office

$2,000

Binocular rentals – establish pilot program out of current park office and/or environmental learning center

$1,000

eBird Trail Tracker – install pilot kiosk $8,000 Trail development and improvements – Butterfly Trail

$20,000

Bird checklist $5,000 Staff – hire one 9-month EES $30,000 Certified birding host – develop and pilot $5,000 Birding backpack loaner – develop and pilot

$2,000

Project FeederWatch - implement $1,000 Park website redesign $10,000 Nature Inn interpretive features $150,000 Phase II Design office/visitor center and exhibits $500,000 Trail development and improvements – Lakeside Trail and Woodcock Trail

$30,000

Eagle observation viewing area $100,000 Launch area and lakeshore wayside exhibits

$20,000

Staff – hire second full-time EES $50,000 Pontoon boat - purchase $15,000 Nest cam educational materials $5,000 Phase III Construct office/visitor center and exhibits

$3,000,000

Gift shop – open full-scale gift shop eBird Trail Tracker – install additional kiosks as needed

$10,000

Trail development and improvements – Skyline Trail

$30,000

Birding passport for PA Wilds $5,000 Staff – hire second 9-month EES $30,000



References Bald Eagle Ridge Important Bird Area Site Conservation Plan, Pennsylvania Audubon, January 2005. http://pa.audubon.org/Sites/Site32.pdf

Bald Eagle State Park [website], www.visitpaparks.com/parks/baldeagle.aspx

Bald Eagle State Park Bird List (brochure).

Bald Eagle State Park Environmental Education and Interpretive Prospectus, February 2005. PA DCNR Bureau of State Parks.

Bald Eagle State Park Management Plan, February 2005. PA DCNR Bureau of State Parks.

National Survey on Recreation and the Environment, October 2005. Fermata, Inc., Austin, TX. http://www.dcnr.state.pa.us/info/pawilds/recplan-app02b.pdf Measuring Specialization Among Birders: Utility of a Self-Classification Measure, David Scott, Robert B. Ditton, John R. Stoll, Ted Lee Eubanks, Jr. Human Dimensions of Wildlife, 10:53-74. Taylor & Francis, Inc., 2005.

Outdoor Recreation in the 21st Century: The Pennsylvania Wilds, September 2005. Fermata, Inc., Austin, TX. http://www.dcnr.state.pa.us/info/pawilds/recplan-app01.pdf

Outdoor Recreation Participation Study, Outdoor Industry Association, June 2005. http://www.dcnr.state.pa.us/info/pawilds/recplan-app02d.pdf

Parks and birders: a natural pair: why parks should work to attract birding enthusiasts, Richard Dolesh, Paul Baicich. Parks & Recreation, February, 2003 [Online] http://findarticles.com/p/articles/mi_m1145/is_2_38/ai_98370611

Pennsylvania Wilds Activity Profiles, September 2005. Fermata, Inc., Austin, TX. http://www.dcnr.state.pa.us/info/pawilds/recplan-app02a.pdf

A Recreation Plan for the State Parks and State Forests in the Pennsylvania Wilds, February 2006. Fermata, Inc., Austin, TX. http://www.dcnr.state.pa.us/info/pawilds/recplan.pdf

http://pa.audubon.org/Sites/Site32.pdf


http://www.dcnr.state.pa.us/info/pawilds/recplan-app02b.pdf

http://www.dcnr.state.pa.us/info/pawilds/recplan-app01.pdf

http://www.dcnr.state.pa.us/info/pawilds/recplan-app02d.pdf

http://findarticles.com/p/articles/mi_m1145/is_2_38/ai_98370611

http://www.dcnr.state.pa.us/info/pawilds/recplan-app02a.pdf

http://www.dcnr.state.pa.us/info/pawilds/recplan-app02a.pdf

http://www.dcnr.state.pa.us/info/pawilds/recplan.pdf

APPENDIX W

ALCOHOL POLICY

Rachel Carson State Office Building P.O. Box 8551 Harrisburg, PA 17105-8551

Bureau of State Parks

717-787-6640

October 3, 2017

BUREAU MANAGEMENT DIRECTIVE BULLETIN #PF-P-OM-18-21

SUPERSEDES June 16, 2016 REVISION

AUTHORIZATION OF ALCOHOLIC BEVERAGE CONSUMPTION AT BUREAU OF STATE PARK FACILITIES ALL SUPERVISORS AND STAFF OFFICERS Policy The following State Park facilities are authorized the use of alcoholic beverages at events and meetings pending approval by the Bureau Director. If a request for an event with alcohol is made for a park not on the list below, a formal written request shall be forwarded by the Park Manager to the Director through your Regional Office and the Park Operations and Maintenance Division. The Director holds ultimate responsibility for approval of all events where alcohol is served, however the Director may delegate to other staff as appropriate. Kings Gap Environmental Education Center - Mansion Area Ridley Creek - Mansion Area Presque Isle - Tom Ridge Environmental Center Little Buffalo - Recreation Hall Bald Eagle – Nature Inn Pine Grove Furnace – Ironmaster's Mansion Elk Country Homestead and Visitors Center Wildflower Preserve Pymatuning –Ecological Laboratory Leased Premise Scenic View at Laurel Hill The following guidelines apply for all events that will include alcoholic beverages: It must be a “closed-event” – invited guest only – other persons shall be excluded. Closed events may include weddings, family and/or corporate functions, and similar events. Bachelor/Bachelorette, suggestively themed and other similar oriented parties are prohibited. Managers are encouraged to use discretion when approving events. The park or center manager is required to execute a Letter of Authorization with the party(s) responsible for the closed event. An Alcoholic Beverage Privilege Permit must accompany the Letter of Authorization.

BULLETIN #PF-P-OM-18-21 - 2 - October 3, 2017 The serving and consumption of alcoholic beverages is restricted to the designated area(s) listed in the Letter of Authorization. The designated area(s) shall be clarified in each specific park's Alcoholic Beverage Privilege Permit. The individual in charge of the event must monitor and control the quantity of alcoholic beverages served and consumed as to prevent intoxication of guests that could result in endangerment of persons or damage to property. Alcoholic beverages shall be limited to bottles and cans. Kegs are prohibited. Alcoholic beverages may only be offered in conjunction with food and not as an “open bar.” No one under the age of 21 may be served or permitted to consume alcoholic beverages. Alcohol is not permitted at any state employee functions hosted on park property.

John S. Hallas Director Bureau of State Parks Department of Conservation and Natural Resources

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