“I used my old works like a charm!” — Adam Fehler ·...

taskroom.sp.saskatchewan.ca/how-do-i/learn-about-phone-replacement-project/ibc-phone

Did you know that the new IBC desk phone requires a certain kind of headset?

If you use a hands-free headset with your desk phone, please ensure the model is compatible with the IBC service:

taskroom.sp.saskatchewan.ca/Documents/IBC-Compatible-headsets.pdf

If your headset is not on this list it may not work with the new phone set and a new headset will need to be purchased.

Purchase a new headset the same way you would currently order one. This could be through your Telephone Coordinator, administrator or mailroom depending on your area.

You might need a new headset

“I used my old headset with an adapter to my new IBC phone. It was ridiculously easy and works like a charm!”

— Adam Fehler


With combined voicemail all your voicemails are delivered to the same voicemail box. This functionality is available to you if you have a government desk phone and government mobile device.

Before moving to combined voicemail, you’ll have to save any of the messages on your mobile device you want to keep. Voicemails that need to be saved can be exported to your computer by logging into Msging.SaskTel.net using your phone number and voicemail pin.

Please be aware that when you move to one mailbox your voicemail message will be the current greeting used on your desk phone.

To request combined voicemail, talk to your Telephone Coordinator.

“It’s always better when you only have to check one voice mailbox.”

— Michele Rousseau

Don’t forget to save your voicemails


When you make a call with the new IBC phone service, you won’t have to dial 9 first — just dial the 10-digit number like on your mobile or home phone. If you are sending a fax, you still need to dial 9 before the 10-digit fax number.

Don’t worry about the 9 for calls


When you make a call with the new IBC phone service, you’ll have to use all 10-digits — just like on your mobile or home phone.

With the new phone service, abbreviated dialing will no longer work.

Anyone calling your phone will also be required to use 10-digit dialing. If they use abbreviated dialing, they will get an automated recording that the number is unavailable or has been disconnected.

We recommend you modify your email signature to include a line to this effect:

Bus: 306.787.5555* *please note that this number now requires 10-digit dialing

It’s just 10-digits

“It took a couple of times to get used to, but now it’s second-nature because it’s just like using my cell phone.”

— Cindy Cullen


You can receive calls from your desk phone on another device by setting up the Call Me Anywhere feature.

Set up Call Me Anywhere by logging into the User Portal:

IBCPortal.SaskTel.com/Login > Call Control (4) > Call Me Anywhere

Use the IBC User Portal Quick Start Guide legend to help navigate the features of the portal.

Call Me Anywhere can also be set up from the Soft Client desktop application:

Calls (4) > Call Me Anywhere > Configure

Use the IBC Soft Client Quick Start Guide legend to help navigate the features of the application.

Receive a call anywhere

“I love that I can take my phone with me everywhere. I can make calls from my work number on all my devices.”

— Dana Kachur


When you need it, you can silence incoming calls either on your desk phone, Soft Client desktop application or both using Do Not Disturb which sends a call directly to voicemail.

To silence incoming calls to your desk phone, use the DND Softkey button (4).

Silence incoming calls to the Soft Client desktop application: Calls (4) > Do Not Disturb.

Silence both by turning on Do Not Disturb from the User Portal:

IBCPortal.SaskTel.com/Login > Incoming Calls (2) > Do Not Disturb

Stop calls from interrupting your meeting

“When I take my laptop to a meeting, setting DND on Soft Client saves me the embarrassment of my phone ringing during a presentation.”

— Alex Piniach

Use the IBC Quick Start Guide legends to help navigate the features of the desk phone, application and portal.


Make calls with up to six participants right from your desk phone using the 3 to 6-way conferencing button (8).

Use the IBC Desk Phone Quick Start Guide legend to help navigate the features of your new phone.

For larger calls, get rid of your old conference line and create your own conference number by logging into the User Portal:

IBCPortal.SaskTel.com/Login > Audio Conferencing (8) > Conferences

Use the IBC Conference Quick Start Guide to help you create your new conference line.

Conference lines on the IBC system come at no additional cost to Government.

Conference calling just got easier

“After getting some help with the conference call feature from the Quick Start Guide, I found it really easy to use the 3 to 6-way conferencing button on my phone.”

— Anita Schiller


It’s best practice to change your password after you get your new IBC phone set. Doing so protects you and your information.

Your temporary password is in the email you received from [email protected] after you got your new IBC phone set.

Please, use these IBC credentials to log into the User Portal, IBCPortal.SaskTel.com/Login, and change your password as soon as possible.

These credentials are used for both the User Portal and Soft Client desktop application.

Your new password must be at least 12 characters and include at least one number, one uppercase alpha character, one lowercase alpha character and one non-alphanumeric character.

Have you changed your password yet?

“I don’t sweat having one more password to manage – I use passphrases to make it easy to remember and keep my data safe.”

— Lee Kuruliak

If you have lost or forgotten your password and need to reset it, please contact your Telephone Coordinator.


You can use the new Soft Client desktop application to make calls from your Government phone number.

Dial a phone number on the dialpad (18) or find your colleagues in the directory (17) of the Soft Client desktop application. To make the call from a headset connected to your computer click Call from computer (11). To make the call from your desk phone click Call from phone (12).

You can copy and paste a phone number into the dialpad (18) of the Soft Client desktop application.

Automatically call numbers you’ve selected in text from a window on the screen with Highlight-to-Call feature in the Soft Client desktop application. Set up Highlight-to-Call in the Soft Client desktop application:

Options (15) > Outgoing Calls > Set Hotkey

Use the IBC Soft Client Quick Start Guide legend to help navigate the features of the application.

“Highlight-to-call is a game changer in making calls.”

— Larry Baumgartner

Make calls from your computer


Know when a phone number is free, busy or idle with Busy Lamp Fields. You can create a Busy Lamp Field by logging into the User Portal:

IBCPortal.SaskTel.com/Login > Client Applications (6) > Busy Lamp Field

Watch the IBC tutorial video to help you create a Busy Lamp Field.

Change the phone status privacy to limit who can see the status of your phone number:

SaskTel.com/Login > Profile (1) > Privacy > Enable Phone Status Privacy

Check the status of a phone number

“It’s less distracting now that Mackenzie doesn’t walk by my office every two minutes to see if I am off the phone.”

— Nicole Shepherd

Line not in use

Line in use


Detect when it’s your phone that’s ringing by customizing its ringtone:

Applications button (15) > User preferences > Ringtone > Navigation and selection button (5) > Select softkey button (4) > Set softkey button (4)


Customize your ringtone

“My desk is in an area near five other people. Changing my ringtone helped me know when it is my phone ringing, not my colleagues’. “

— Gulnaz Emil


It’s best practice to dial a phone number before you pick up the handset to place a call.

Doing so gives you time while dialing and avoids having the call timed-out and disconnected.

You can also dial using the Soft Client desktop application with features like:

• Click-to-Dial from the IBC directory• Copy and paste to the dialpad• Highlight-to-Call selected text from a window on the

screen using a shortcut key *some setup required

To make a call using any of these features in the Soft Client desktop application from your desk phone, click Call from phone (12).

Dial before you pick up your handset

“Before I learned about all the cool features available for dialing, I had to manually dial before I picked up the handset or it would time out on me.”

— Art Newton


Transfer a call from one phone number to another.

To have your phone number displayed to the person you are transferring to, use the Transfer button (9). To have the caller’s phone number displayed to the person you are transferring to, use the BlindXfer softkey button (4).

Press the Transfer softkey button (4) immediately — pushing the call directly to the recipient, unannounced.

Alternatively, you can choose to wait until the person you are transferring the call to answers before pushing the Transfer softkey button (4) – allowing you to speak to the recipient before the call is transferred.


Your call is being transferred

“Transferring a call to the right person is so much easier than taking a message.”

— Cindy Williams


The IBC telephone directory makes calling your colleagues easier from the Soft Client desktop application Directory (17).

Use Call to place the call using the application or Call from phone to make the call to your desk phone.

The same directory is also available right from your desk phone Contacts button (17).

Use the IBC Quick Start Guide legends to help navigate the features of the application and desk phone.

The IBC telephone directory automatically adds employees who have been migrated to the new service. As the project continues to roll out, the IBC telephone directory will be updated with your colleagues’ phone numbers.

Click-to-Dial in the IBC telephone directory

“I used to have to go to the government directory, find a number and dial it on my desk phone. Now I just find the person in the IBC directory and click-to-dial.”

— Kayla Braun


From time to time we all forget our passwords.

If you have locked yourself out of the new IBC phone system, you won’t have access to many of the great features and functionalities available to you in the Soft Client desktop application or the Telephone User Portal.

Your Telephone Coordinator is here to help!

Contact the Telephone Coordinator for your area to have them reset your password.

If you aren’t sure of who that is, check the contact list on Taskroom.

taskroom.sp.saskatchewan.ca/Documents/Telephone-Coordinator-List.pdf

Can’t remember your password?

“Having Soft Client ‘remember my password’ has been a timesaver. I already have so many different usernames and passwords.“

— Justin Morin


With IBC you no longer have to dial 9 to make a call, therefore, placing an emergency call has changed. Making an emergency call on an old Centrex phone is still done by dialing 9-9-1-1.

Emergency Dialing From Different Devices

VOIP Phones i.e. IBC phone

Your location is not known automatically. Your call will first be routed to an operator, who will ask your location to transfer your call to the local 9-1-1 dispatch centre.

*If there is a high volume of calls, you may be put on hold in a queue. Do not hang up and remain on the line.

Non-VOIP Phones i.e. cell phone or Centrex land line

Your location is known automatically. Your call will be routed to the local 9-1-1 dispatch centre.

In case of emergencies

“Knowing how to dial 911 is the most important thing to know how to do on your phone.”

— Margaret Peterson

In the event of an emergency, please dial 9-1-1 from an IBC phone.


If you are not interested in all the new features and functionalities of the new IBC phone services, no problem.

It’s still just a phone.

You are not required to sign in to the Soft Client desktop application or User Portal.

Here are the only things you need to remember when using your new IBC desk phone:

• Use all 10 digits to make both an outgoing andincoming call.

• Do not dial 9 before a phone number to complete acall as dialed.

Please enjoy your new IBC desk phone!

New phone service

“My new phone works just like my old one. When it rings, I pick it up.”

— Troy Smith


Managing your calls using the IBC Soft Client application just got easier. Soft Client is the application that allows you to make and receive phone calls from your government number on your computer.

SaskTel released an update on Wednesday, September 18 for the Soft Client application.

While the update enhances the look and feel, Soft Client still maintains the same functionality as before with some added benefits.

Check out the Soft Client Application Quick Start Guide on Taskroom for more information on how to use the application.

NEW BENEFITS IBC SOFT

CLIENT

Familiarize yourself with the new Soft Client


You can program your IBC desk phone to dial your favourite phone numbers quickly using the buttons along the right side of the screen or by setting up the Speed Dial 8 feature.

The buttons along the right side of the screen function as a Busy Lamp Field display and/or a speed dial button.

Press and hold these buttons to set one up as a speed dial.

Watch the IBC tutorial video on Taskroom for help creating Busy Lamp Fields.

Speed Dial 8 allows you to set up to eight speed dial numbers that can be called with the push of a button. Program numbers from the User Portal.

IBCPortal.SaskTel.com/Login > Outgoing Calls (3) > Speed Dial 8

Use the IBC User Portal Quick Start Guide legend to help navigate the features of the portal.

Who’s your favourite?

“Programming favourites into my phone has made the transition away from 10-digit dialing easier to manage.”

— Mike Carr


There are a number of ways to manage or share a call with another employee depending on your requirements and phone configuration.

Call Transfer

You have the ability to transfer a call from one phone number to another.

Call Hold

If you have Shared Call Appearance*, you have the ability to put a call on hold and have another employee who shares your line pick up the call from their phone.

*Shared call appearance allows two phones to share a line to make and take calls from the same number.

Call Park

You have the ability put a call on hold and park it against your own number or on another number. You can then retrieve the call parked on your own number, or retrieve a call parked on another extension, within the Call Park Group.

Use the IBC Call Management Quick Start Guide on Taskroom to help transfer, hold or park calls.

If you would like Shared Call Appearance, please contact your Telephone Coordinator.

Call management, please

“Sharing calls with the Deputy Minister is important in my role. It’s easy moving calls between different phone lines with the new IBC service.”

— Connie Kerr


Have your voicemails transcribed and sent to you by email and/or SMS messaging using Voicemail-to-Text.

This can be especially useful when you are away from or unable to get to your phone.

Set up Voicemail-to-Text by logging into Msging.SaskTel.net using your 10-digit phone number and voicemail pin.

Msging.SaskTel.net > Options > Notifications > Check either Email and/or SMS/Text Msg > input creditials

Receive voicemail messages in text

“Sometimes voicemails come in when I am at a meeting. Voicemail-to-text lets me read the message without having to use my phone or be at my desk. “

— Adrienne Billings


You can have the date and time displayed on your phone screen when your phone isn’t in use by setting the screensaver preferences under Applications (15)

Use the Navigation and selection button (5) to select: User preferences > Screen preferences > Screen saver settings > Screen saver type: Clock >

Use the Dialpad (13) to set Trigger interval to 120* and Refresh interval to 1* (*recommended)

Set Softkey (4) > Back (18) > Wallpaper: Logo > Set Softkey (4) > Applications (15)

Watch the IBC screensaver tutorial on Taskroom to help you set the clock on your IBC desk phone.


Well, would you look at the time

“I love this feature. “

— Lisa Thacyk

Once you’ve set up the clock screensaver, sit tight. It won’t appear until after the “trigger interval” time has passed.


This legend will help you learn a few icons that may be displayed on the screen of your desk phone. These icons appear next to the phone numbers programmed to your phone.

Missed call indicator and a counter showing the number of missed calls on the phone number.

Voicemail indicator and a counter showing the number of voicemail messages on the phone number.

Phone numbers programmed as a busy lamp field. The features button next to the busy lamp field indicate whether the line is free, busy or idle. i.e. Line not in use Line in use

Phone numbers programmed as a speed dial to quickly make calls to and transfer calls.

Phone numbers you can answer and make calls from including your own phone number and those using Shared Call Appearance. Shared Call Appearance gives you access to a phone number that is not your own.

* If this icon is surrounded by a green box and white, you have multiple lines that you can use to make and answer calls. The green box which line is selected.

Learn more about your desk phone in the IBC Phone Set Quick Start Guide on Taskroom.

Decoding your phone icons

“I used my old works like a charm!” — Adam Fehler ·...

Documents

Transcript of “I used my old works like a charm!” — Adam Fehler ·...