All About Hiring

RESTAURANTNEWBIESpresented by

WHY HIRE EMPLOYEESwith little or no experience?

KITCHEN STAFF TURNOVER

There are more restaurants thanever--and more hopefuls than ever.As the pool widens, the experiencelevel decreases.

of quick service restaurant jobswere filled by first-time workers

in 2015.

HOW CAN FIRST-TIMEemployees actually be a benefit to your restaurant?

EnthusiasmFresh

perspective

Leadershipskills

Give existing & new employees theopportunity to learn leadershipskills.Get a fresh perspective on existingpolicies and procedures.The enthusiasm of first-timeemployees is contagious.

HOW CAN YOU ADJUSTtraining to benefit first-time employees?

Teach new employees "the lingo"

Measure success on a performance-basis,not just the basics

Emphasize important customerservice skills

LINDSAY WOODFounder, Restaurant Wings, LLC.

The following content is from our partner:

Lindsay has worked both in the front- and back-of-house, as a host, busser, server, banquet manager,barista, pastry chef, and line cook! Restaurant Wings,LLC is a management consulting and trainingcompany. Their line of training videos details all thecritical best practices your staff needs to serve, buss,host, and promote wine—so you can rest assured thatthey know what they’re doing and are making the mostof the rush!

LINDSAY'S TRIAL BY FIRE

Many servers experience a "trial byfire": at their very first job, they're putonto the floor with little to no training.They end up being trained by unhappycustomers. Lindsay started watchingsuccessful servers to see what they did--and started designing training videosaround what she learned.

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HIRING NEWBIES

Should you hire employees with no experience? YES.

Hosts & Bussers are easy to trainConsider practical factors: reliability,enthusiasm, references, other experienceHire for personality. The rest will take care ofitself.

3 TIPS FOR NEW EMPLOYEES

Repeat training before &after being on the floor!1 . REPETITION

2. POSITIVEREINFORCEMENT

3. STATE THEOBVIOUS

Offer both compliments &critiques.

Use details to ensure thatemployees understand.

ART, NOT SCIENCE

Implement best practices. Watch for innovation opportunities. Focus on the possibility for a win. You may hire some duds in the process,but that will happy regardless of whetherhire experienced or inexperienced employees!

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