Profile

I am a post graduate with a first class degree in English Language and Literature from the University of Nottingham, currently employed within the National Health Service providing IT applications support, testing and training. I am proficient in grasping new complex technical concepts and utilizing them in an effective manner. I have experience within technical and and administration, end to end software testing, quality-assurance and quality-control methodologies and conducting and implementing long term projects. In addition I am adept at group management and training, product procurement and using financial data. I demonstrate strong interpersonal skills, the ability to communicate and problem solve as well as a continued dedication and commitment to any role to which I am assigned. I excel within high pressure scenarios and am able to adapt to the demands of additional responsibility. I am motivated and keen to continue to build upon my personal and professional experience.

Education

2012-15: BA (Hons) English Language & Literature - University of Nottingham Degree classification: First Class (1st). Final year modules: Sociolinguistics, Exploring Health Communication, Nineteenth-Century Bodies, English Place-Names, Animals & Humans in Twentieth-Century Literature.

2008-2012: Bedford Modern School. A-Level: English Literature A* Government & Politics A Business Studies B GCSE: 9 GCSEs (Grades A*-B)

References

Luton & Dunstable Hospital NHS Foundation trust: Lewsey Rd, Luton, LU4 0DZ - Senior Procurement Team Leader – Linda Jackman; E Linda.Jackman@ldh.nhs.uk T (01582) 718265 - Production Manager & Q-Pulse Administrator – John Light; E John.Light@ldh.nhs.uk T (01582) 497368/497117

University of Nottingham, Personal Tutor: Sarah Grandage E sarah.grandage@nottingham.ac.uk

Employment

April 2016 – Current: IT Applications Training & Testing, Applications Team, Luton and Dunstable University Hospital NHS Foundation Trust My core responsibilities include:

Maintaining advanced command of various software suites. Utilizing and configuring numerous hospital systems and monitoring tools; as well as developing cross-platform skills in Windows and Linux.

Designing, developing and implementing software test plans, test cases and processes to identify issues and their causes, enabling swift corrective actions, significant cost savings and fault-free audits of hospital software.

Analysing user support statistics/data and recommending appropriate measures.

Regularly liaising with external and internal developers and product managers to oversee the installation and upgrading of critical care systems and helping to maintain effective project flow.

Running in depth group and individual training sessions for professionals working in numerous critical care and senior roles within the Hospital. Instructing and demonstrating effective use of a wide range of multifaceted and complex systems.

Alex Young

10 Vicars Close Biddenham, Bedford, MK40 4BG 01234 269297 / 07446146244 acyoung1994@gmail.com Linkedin: Alex Young/acyoung1994

July 2015 – Current: Invoicing Clerk, Pharmacy Procurement Team, Luton and Dunstable University Hospital NHS Foundation Trust My responsibilities included:

Use of an account reconciliation system to ensure the prompt authorisation and recording of high value payments for stock received by the Pharmacy department.

Assisting the procurement team by liaising with external suppliers and the accounts departments to ensure consistent supply as well as adherence to the Trust’s SFOs.

The procurement and ordering of high cost drugs for the Pharmacy Aseptic division, ensuring maximum cost efficiency and the safe handling of patient medication.

Providing administrative and clerical support to all members of the department. In addition to my role, I adopted a number of other additional responsibilities in order to expand upon my professional experience and knowledge of the project management process:

As one the System Administrator I assisted in managing the installation and department wide rollout of the Q-PULSE v.5 electronic documentation, auditing and compliance system. This project involved me working to a strict timeline, teaching myself to use specialised software and helping to build and optimise it for pharmacy use. I also ensured its continued functionality and lead both individual and group training workshops to instruct others in its use.

Providing additional IT and technical support. 2013 – 2015: Lidl Stores Ltd, Ilkeston Road, Nottingham 2010 – 2012: Budgens Stores Ltd, Bromham, Bedfordshire

Personal development

Nottingham Advantage Award: Whilst studying at university I also completed a number of extra-curricular modules as part of the Nottingham Advantage Award. These modules were designed to aid in the development of leadership and presentation skills in addition to improving ones preparedness for number of workplace scenarios.

Aegis Student Society: Involved in the administration of the student lead charitable society Aegis. Assisting in the organisation and management of a number of events intended to raise awareness regarding a number of global political issues. My responsibilities included sourcing guest speakers and venues, creating presentation material and liaising with university media Impact Magazine: Event coverage and review writing for Impact Student Magazine. Student Union Council: Volunteering As a member of the University of Nottingham Student Union’s first student council helping with the implementation of policies suggested the student community.

World Challenge: Personally fundraising approximately £3000 for a World Challenge expedition to China this assisted in the development of leadership, communication and financial management skills in a challenging environment. Bedfordshire Cranfield Business Challenge: Developing est my administrative and analytical abilities, presented with complex business scenarios requiring careful analysis and the evaluation of data.

Alex Young